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Lenovo IdeaCentre AIO 3 Hardware Maintenance Manual
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Lenovo IdeaCentre AIO 3 Hardware Maintenance Manual

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Hardware Maintenance Manual

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  • Page 1 IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 2 First Edition (January 2022) © Copyright Lenovo 2022. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 3: Table Of Contents

    Audio problems ... . . trademarks ....83 Network problems ... . © Copyright Lenovo 2022...
  • Page 4 Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with Lenovo computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.

  • Page 5: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2022...

  • Page 6: Electrical Safety

    • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 7: Safety Inspection Guide

    • Do not service the following parts with the power on when they are removed from their normal operating places in a machine: – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) •...

  • Page 8: Handling Electrostatic Discharge-Sensitive Devices

    Safety notices (multi-lingual translations) The caution and danger safety notices in this section are provided in the following languages: • English • Arabic • Brazilian/Portuguese • Chinese (simplified) • Chinese (traditional) • French • German • Hebrew IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 9 • Italian • Korean • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. •...
  • Page 10 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 11 Chapter 1 Important safety information...
  • Page 12 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 13 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 14 O dispositivo também pode ter mais de um cabo de alimentação. Para remover toda a corrente elétrica do dispositivo, assegure que todos os cabos de alimentação estejam desconectados da fonte de alimentação. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 15 Chapter 1 Important safety information...
  • Page 16 IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration). • Lorsque vous installez, que vous déplacez, ou que vous manipulez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 19 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 20 • Die Signalkabel nach Möglichkeit einhändig anschließen oder lösen, um einen Stromschlag durch Berühren von Oberflächen mit unterschiedlichem elektrischem Potenzial zu vermeiden. • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 21 • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. • Zum Installieren, Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß...
  • Page 22 Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen. Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein. Um die Stromversorgung für die Einheit vollständig zu unterbrechen, müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 23 Chapter 1 Important safety information...
  • Page 24 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 25 • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra. • Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto.
  • Page 26 Il pulsante di controllo dell'alimentazione presente sull'unità e l'interruttore dell'alimentatore non disattivano l'alimentazione corrente fornita all'unità. E' possibile che l'unità disponga di più cavi di alimentazione. Per disattivare l'alimentazione dall'unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla fonte di alimentazione. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 27 Chapter 1 Important safety information...
  • Page 28 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 29 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 30 Además, el dispositivo podría tener más de un cable de alimentación. Para suprimir toda la corriente eléctrica del dispositivo, asegúrese de que todos los cables de alimentación estén desconectados de la toma de corriente. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 31: Chapter 2. Important Service Information

    • Do not drop a system board or apply any excessive force to it. • Avoid rough handling of any kind. • Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset. © Copyright Lenovo 2022...

  • Page 32: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.

  • Page 33: Chapter 3. Product Overview

    Chapter 3. Product overview Overview 1. Air vents 2. Camera 3. Multi-touch screen* 4. Combo audio jack 5. Storage drive door* * for selected models © Copyright Lenovo 2022...
  • Page 34 IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 35: Rear

    Rear 1. Power button/Power button indicator 2. Power connector 3. HDMI out connector 4. USB 3.1 Gen 2 connectors 5. Ethernet connector 6. USB 2.0 connectors 7. Optical drive eject button* * for selected models Chapter 3 Product overview...
  • Page 36 IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 37: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2022...

  • Page 38: Symptom-To-Fru Index

    The start-up drive is not in the boot sequence in Check the configuration and ensure that the start-up drive configuration. is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 39: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.

  • Page 40: Post Error Codes

    Press F10 to exit. 1762 Storage device configuration change This error message is displayed has occurred when a hard disk drive change or an optical drive change has been made. Press F10 to exit. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 41: Miscellaneous Error Conditions

    8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 42 1. Check the startup sequence. 2. Check the network adapter LED status. Serial or parallel connector device failure (system board 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. System Board IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 43: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. Alternate Adapter 5. System Board Some or all keys on the keyboard do not work 1. Keyboard 2. Keyboard Cable 3.
  • Page 44 IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 45: Chapter 5. Troubleshooting, Diagnostics, And Recovery

    4. Run the diagnostic programs. 5. Recover your operating system. See “Recovery” on page 49. 6. If the problem persists, contact Lenovo. Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms. © Copyright Lenovo 2022...

  • Page 46: Startup Problems

    – Ensure that the Optane memory is not removed. – Ensure that the Optane memory is not damaged. Check the Optane memory using diagnostic tools. The computer beeps multiple times before Ensure that no keys are stuck. the operating system starts up. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 47: Screen Problems

    Screen problems Problem Solution • The computer voltage matches the voltage available at the electrical outlet for your country or region. • Press a key to exit the screen saver. • Press the power button to wake the computer from sleep or The screen goes blank while the computer is hibernation mode.

  • Page 48: Audio Problems

    Then, click Open Volume Mixer and select the desired speaker. 2. Click the speaker icon on top of the volume control, and then click the Levels tab. Network problems ® Note: The Wi-Fi and Bluetooth features are optional. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 49 Problem Solution • Connect the cable from the Ethernet connector to the RJ45 connector of the hub. • Enable the Ethernet LAN feature in UEFI BIOS. • Enable the Ethernet LAN adapter. 1. Go to Control Panel and view by large icons or small icons. 2.
  • Page 50 3. Turn on the Bluetooth switch to enable the Bluetooth feature. • Update or reinstall the Bluetooth driver. Sound does not come from the Bluetooth Select the Bluetooth headset or headphones as the default audio headset or headphones. output device in advanced sound settings. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 51: Performance Problems

    Performance problems Problem Solution Note: Depending on the volume of the storage drives and amount of data stored on the storage drives, the disk-defragmentation process might take up to several hours. 1. Close any open programs and windows. 2. Open the Start menu. Excessive fragmented files exist on the 3.

  • Page 52: Storage Drive Problems

    • Ensure that the disc surface is clean and not scratched. out while a DVD movie is playing. • Check all cable connections to and from the speakers. • Use the DVD menu for the video to select a different audio track. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 53: Serial Connector Problems

    Recovery This section introduces the recovery information of the Windows 10 operating system. Ensure that you read and follow the on-screen recovery instructions. The data on your computer might be deleted during the recovery process.

  • Page 54: Restore System Files And Settings To An Earlier Point

    2. Prepare a USB drive with at least 16 GB of storage capacity. The actual USB capacity required depends on the size of the recovery image. 3. Connect the prepared USB drive to the computer. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 55: Update The Device Driver

    Download and install the latest driver by one of the following methods: • From Lenovo Vantage: Open Lenovo Vantage to check the available update packages. If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package.
  • Page 56 IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 57: Chapter 6. Hardware Removal And Installation

    Common tool Isolated tweezers Common tool Hexagonal socket Common tool Silicone grease Consumable tool Polyamide tape Consumable tool Mylar tape Consumable tool Eraser Consumable tool Electrical tape Consumable tool Double-sided tape Consumable tool Conductive tape Consumable tool © Copyright Lenovo 2022...

  • Page 58: Major Frus And Crus

    • FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose to replace the FRUs by themselves, the product warranty might be affected. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 59 Chapter 6 Hardware removal and installation...
  • Page 60 Power switch board cable Storage drive door* Camera cable Front bezel Optical drive board cable* LCD panel Power switch board Optical drive board* Camera back cover Camera module Microphone bracket Microphone module Storage drive cable IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 61 GPU board Computer stand cover System board frame System board Speaker screws * for selected models For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup Chapter 6 Hardware removal and installation...

  • Page 62: System Board

    When installing an external option, see Chapter 3 “Product overview” on page 29 to identify the required connector. Then, use the instructions that come with the option to help you make the connection and install any required software or device drivers. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 63: Power Cord And Ac Power Adapter

    Power cord and ac power adapter Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Note: Do not remove the power cord when the computer is connected to ac power. Otherwise, there might be a risk of short circuits.

  • Page 64: Computer Stand Cover

    Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Replacement procedure 1. Disconnect the computer from ac power and all connected cables. 2. Remove four screws and then remove the stand. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 65: Optical Drive

    3. Install the new stand and then install the four screws. 4. Place the computer in an upright position. 5. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. Optical drive Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions.

  • Page 66: Storage Drive

    For models with storage drive door, please refer below replacement procedure to remove the storage drive and storage drive bracket. Replacement procedure 1. Turn off the computer and remove all connected devices and cables. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 67 2. Unlock the latch and open the storage drive door. 3. Pull the storage drive and the bracket out. 4. Remove the storage drive from the bracket. 5. Install the new storage drive. Chapter 6 Hardware removal and installation...
  • Page 68 7. Install the new storage drive. 8. Reinstall the removed parts in reverse order of the removal steps mentioned above. 9. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 69: Computer Cover

    Computer cover Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1.

  • Page 70: Camera Module

    5. Remove the computer cover. See “Computer cover” on page 65. 6. Remove four screws to detach the camera module from the computer cover. 7. Remove two screws to detach the camera holder. 8. Remove two screws to detach the camera bezel. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 71: Microphone Module

    9. Remove two screws to detach the camera module from the camera bezel. 10. Disconnect the camera cable from camera module. 11. Remove two screws to detach the camera holder link from the camera back cover. 12. Install the new camera module. 13.
  • Page 72 9. Install the new microphone module. 10. Reinstall the removed parts in reverse order of the removal steps mentioned above. 11. Reconnect all disconnected cables to the computer and reconnect the power cord to the electrical outlet. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 73: Speakers

    Speakers Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1.

  • Page 74: Power Switch Board

    4. Remove the optical drive. See “Optical drive” on page 61. 5. Remove the computer cover. See “Computer cover” on page 65. 6. Disconnect the power switch board cable and then remove the power switch board. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 75: System Board Frame

    7. Install the new power switch board. 8. Reinstall the removed parts in reverse order of the removal steps mentioned above. 9. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. System board frame Prerequisite Before you start, read Chapter 1 “Important safety information”...

  • Page 76: M.2 Solid-State Drive

    Attention: • To replace the Intel Optane memory, go to https://support.lenovo.com/docs/tg_ssd • Replacement of the Intel Optane memory must be done by a Lenovo-authorized repair facility or technician. Go to https://support.lenovo.com/docs/tg_ssd for detailed replacement information.

  • Page 77: Coin-Cell Battery

    8. Remove the screw from M.2 solid-state drive. 9. Slide the M.2 solid-state drive out. 10. Install the new M.2 solid-state drive in and secure it with one screw. 11. Reinstall the removed parts in reverse order of the removal steps mentioned above. 12.
  • Page 78 11. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. To dispose of the coin-cell battery, refer to the “Lithium coin-cell battery notice” in the Safety and Warranty Guide. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 79: Wi-Fi Card

    Wi-Fi card Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1.

  • Page 80: Memory Module

    4. Remove the optical drive. See “Optical drive” on page 61. 5. Remove the computer cover. See “Computer cover” on page 65. 6. Remove the system board frame. See “System board frame” on page 71. 7. Disengage the latches of the memory module. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 81: Cpu Fan

    8. Remove the memory module. 9. Install the new memory module. 10. Reinstall the removed parts in reverse order of the removal steps mentioned above. 11. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. CPU fan Prerequisite Before you start, read Chapter 1 “Important safety information”...

  • Page 82: Heat Sink

    10. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. GPU board Prerequisite Before you start, read Chapter 1 “Important safety information” on page 1 and print the following instructions. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 83: System Board

    The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1. Turn off the computer and remove all connected devices and cables. 2.

  • Page 84: Middle Frame

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Replacement procedure 1. Turn off the computer and remove all connected devices and cables. IdeaCentre AIO 3 Hardware Maintenance Manual...
  • Page 85 2. Remove the computer stand cover. See “Computer stand cover” on page 60. 3. Remove the computer stand. See “Computer stand” on page 60. 4. Remove the optical drive. See “Optical drive” on page 61. 5. Remove the computer cover. See “Computer cover” on page 65. 6.

  • Page 86: Front Bezel

    14. Install the new front bezel. 15. Reinstall the removed parts in reverse order of the removal steps mentioned above. 16. Reconnect all disconnected cables to the computer and reconnect the power cord to the electric outlet. IdeaCentre AIO 3 Hardware Maintenance Manual...

  • Page 87: Chapter 7. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 88 Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice.

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