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Canon imageRUNNER ADVANCE DX C257i Faq Manual
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Canon imageRUNNER ADVANCE DX C257i Faq Manual

Canon imageRUNNER ADVANCE DX C257i Faq Manual

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FAQ Guide
Please read "Important Safety Instructions" before
operating this product. ⇒ P.38
After you finish reading this guide, store it in a safe
place for future reference.
The information in this document is subject to change
without notice.
https://oip.manual.canon/

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  • Page 1 FAQ Guide Please read "Important Safety Instructions" before operating this product. ⇒ P.38 After you finish reading this guide, store it in a safe place for future reference. The information in this document is subject to change without notice. https://oip.manual.canon/...

  • Page 2: Table Of Contents

    Contents What's Your Problem? The Machine Does Not If Paper Jams Occur P.18 Operate Check the Following First . . . . . . . . . . . . . . . . . . . . . . . 4 Paper Jams Occur .
  • Page 3 Canceling Copy/ Printing Results Are P.28 P.14 Print Jobs Not Satisfactory Installing the P.29 Printer Driver P.30 Replacement Parts Images Are Shifted/Slanted . . . . . . . . . . . . . . . . . . . . 14 Irregularities Appear in Images/ Images Are Faint .

  • Page 4: Check The Following First

    The Machine Does Not Operate Check the Following First Check Check Is a message displayed on the touch Is the main power indicator Off? panel display? If the main power indicator does not light when you turn the main power ON, check the power plug .

  • Page 5: The Machine Does Not Respond To The Computer

    The Machine Does Not Respond to the Computer Solution Solution   Restart the machine. Set the IP address again. Setting an IP Address Press the main power switch to turn off the machine . User's Guide 0YAS-00K Search CAUTION! Note that turning OFF the machine deletes the data that is waiting to be printed.

  • Page 6: How To Load Paper

    How to Load Paper Loading Paper in the Paper Drawer • When loading paper of a size larger than 298 . 5     mm, remove the A5/A6 Attachment from inside the paper drawer . When loading paper of 298 . 5 mm or smaller in size, place the A5/ A6 Attachment back into the dedicated storing space inside the paper drawer .

  • Page 7: When You Have Loaded A Different Type Of

    For available paper, see the following . AVPP-TBM Search Available Paper P.43 How to use the search number When You Have Loaded a Different Type of Paper than the Preset One   To change the paper size series 1. Attach or remove the A4 Feeder Attachments depending on the size Press series of the paper to load .

  • Page 8: Loading Paper In The Multi-Purpose Tray

    How to Load Paper Loading Paper in the Multi- Purpose Tray CAUTION!   When using coated paper or paper that does not feed well, load one sheet at a time. Select the paper type . CAUTION! Make sure to select paper type that matches the basis weight of the loaded paper.
  • Page 9 For available paper, see the following . AVPP-TBM Search Available Paper P.43 How to use the search number   When you have loaded custom size paper Specify the paper size manually . Select the Specifying Paper Size and Type in the paper size .

  • Page 10: Loading Paper With Printed Logos

    How to Load Paper Loading Paper with Printed Logos Refer to the table below to load paper with printed logos . Example: When printing on A4 size paper Orientation Printing result Multi-Purpose Tray Paper Drawer Paper Logo Multi-Purpose Tray Paper Drawer Co.

  • Page 11: Loading Envelopes

    For available paper, see the following . AVPP-TBM Search Available Paper P.43 How to use the search number Loading Envelopes CAUTION! • Envelopes can only be loaded in the multi-purpose tray or the standard paper drawer. • Do not use envelopes that have glue attached to their flaps, as the glue may melt due to the heat and pressure of the fixing unit.
  • Page 12 How to Load Paper Preparation before Loading Envelopes When loading envelopes in the multi- purpose tray Check the orientation of the stack of envelopes, Take five or so pieces of envelopes, fan them well and load it in the multi-purpose tray . to eliminate curls, and level the stack flat .
  • Page 13 For available paper, see the following . AVPP-TBM Search Available Paper P.43 How to use the search number When loading envelopes in the paper Load the envelopes .   drawer CAUTION! When loading envelopes, make sure that the height of the Attach the Envelope Feeder Attachment to the envelope stack does not exceed the height limit mark.

  • Page 14: Images Are Shifted/Slanted

    Printing Results Are Not Satisfactory Irregularities Appear in Images Are Shifted/Slanted Images/Images Are Faint Solution Solution Adjust the paper guides. The paper may have absorbed moisture. Replace it with paper that has not absorbed moisture. Solution Perform gradation adjustment. Adjust the guide exactly . Press Multi-purpose tray Press [Adjustment/Maintenance] [Adjust Image...

  • Page 15: Black Streaks Appear In Images

    Black Streaks Appear in Images Clean the lower side thin and long glass area Solution   using the supplied glass-cleaning sheet . Is the document feed scanning area dirty? Turn OFF the machine, and unplug the power plug from the AC power outlet . Open the feeder cover, and wipe the roller with a damp, well wrung-out cloth .

  • Page 16: White Streaks/Color Streaks Appear In Images

    Printing Results Are Not Satisfactory White Streaks/Color Streaks Appear in Images Insert the cleaning stick in until it hits the Solution   bottom of the hole, and gently move it back and forth . Cleaning the dust-proof glass. CAUTION! Turn the power OFF, and remove the power plug from the power outlet .

  • Page 17: Bleed-Through Occurs

    Bleed-through Occurs Solution   Set the type of original properly. If bleed-through is observed with the copy result, setting the type of original can improve the Press problem, giving a neat copy . Press [Copy (Prevent Bleed-Thru)] on the Home screen .

  • Page 18: Paper Jams Occur

    If Paper Jams Occur Paper Jams Occur If paper jams occur, a screen like the following appears on the touch panel display . Follow the instructions in the screen to remove the jammed paper . Remedy Paper jam locations Use these buttons and bar to operate the video. P O I N T The screen disappears once all the jammed paper is removed and all the machine’s covers and drawers are closed correctly .

  • Page 19: Paper Jams Occur Frequently

    Paper Jams Occur Frequently Solution Solution   Adjust the paper guides. Check the paper type setting. Press Press Adjust the guide exactly . Multi-purpose tray If the paper type setting does not match the loaded paper, change the setting . • For paper drawer • For multi-purpose tray User's Guide...

  • Page 20: Loading Paper Or Paper Settings Cannot Be Done Successfully

    Loading Paper or Paper Settings Cannot Be Done Successfully Paper Is Not Fed • Solution Remove the excess amount of paper.   Make sure that the paper stack does not Open the paper source to check whether exceed the load limit line ( paper has been loaded properly.

  • Page 21: If The "Load Paper." Message Is Displayed

    If the "Load paper." Message Is Displayed Solution Solution   Replenish paper. Check the paper type setting. Press Press If the paper source is vacant, replenish paper . If the paper type setting does not match the Solution loaded paper, change the setting . Adjust the paper guides.

  • Page 22: Printing Cannot Be Performed On The Expected Side Of Paper

    Loading Paper or Paper Settings Cannot Be Done Successfully Printing Cannot Be Performed Printing Cannot Be Performed on the Expected Side of Paper with the Expected Size Solution Solution Load paper in the correct orientation Make sure that the paper size setting and with the correct side face up/ matches the size of the loaded paper.

  • Page 23: In Two-Sided Printing, The Print Direction Differs

    In Two-Sided Printing, the Print Direction Differs between the Front and Back Sides of the Paper Solution Make settings for two-sided printing. In the application's print setting screen, select the print direction . In the [Printing Preferences] screen of the driver, set [Orientation] for the direction selected in step 1 .

  • Page 24: Scan/Fax Cannot Be Performed Successfully

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send Documents Stopping Scanning/Faxing to a Server Using [Scan and Send] To stop the paper feed Solution Check the server information. If you have updated something including the login password for the server (computer), change the information registered to the address book/one- touch buttons .

  • Page 25: Scanned Documents Cannot Be E-Mailed

    Scanned Documents Cannot Be E-Mailed Solution Solution   Check the information of the If e-mailing of documents is not possible at all, make correct destination. communication settings for the SMTP/ If any update has been done, change the DNS server. For the setting procedures, information registered to the address book/one- see the User's Guide.

  • Page 26: If You Cannot Send/Forward Faxes

    Scan/Fax Cannot Be Performed Successfully If You Cannot Send/Forward Faxes If no faxes can be sent If you cannot forward faxes     Check if the telephone line is not connected to a Check the information of the forwarding wrong location . destination registered to the address book/one- touch buttons .

  • Page 27: If You Cannot Receive Faxes

    If You Cannot Receive Faxes If you are using an optical line or IP Solution telephone line Delete unnecessary documents in the Communication errors may occur depending on memory to increase the free space. the line quality . For more information, contact your telephone carrier .
  • Page 28 Canceling Copy/Print Jobs Canceling a Copy Job Canceling a Print Job To stop the paper feed For Windows OS In the computer screen, double-click the printer icon . Press P O I N T You can also stop the paper feed by pressing Select the file you want to cancel .
  • Page 29 For details of printer driver installation, see the Driver Installation Guide . The Guide can be downloaded from, or viewed on, the same page of the Canon website as for the printer driver . Latest OS support information See the Canon website (https://global .

  • Page 30: Replacement Parts

    . Check the item Example: Toner cartridge number.* * This is an item number identifying a Canon genuine consumables . For high quality printouts, we recommend that you use Canon genuine consumables . N O T E P.31...
  • Page 31 30°C and humidity is not higher than 80%. Be careful of counterfeit toners Please be aware that there are counterfeit Canon toners in the marketplace . Use of counterfeit toner may result in poor print quality or machine performance . Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner .

  • Page 32: An Error Screen Is Displayed

    An Error Screen is Displayed If the "Contact your service An Error Message Is Displayed representative" Message Is Displayed If an error occurs during scanning or printing or When the machine ceases to operate normally   if a problem occurs with network connection or due to a trouble, a message appears, asking you setting, a message is displayed on the touch panel to contact the service representative .
  • Page 33 The machine enters the limited functions mode . When the problem is resolved, the [Call service representative . ] message disappears in the screen at the bottom left . A Message Saying to Contact a Local Authorized Canon Dealer Is Displayed User's Guide 0YAS-0K0 Search P.43...

  • Page 34: Illustrated Index

    Illustrated Index You can easily identify the name of a part and find the page where that part is described . * The illustrations assume that the machine is equipped with the Cassette Feeding Unit-AK Main Unit Cassette Feeding Unit-AK Paper size label P.
  • Page 35 Power switch Multi-purpose tray Tray extension Paper guides Paper drawer P. 6 Paper guides Envelope Feeder Attachment (only usable in P.13 the standard paper drawer) A5/A6 Attachment (only usable in the standard paper drawer) P . 6...
  • Page 36 Illustrated Index Control Panel Home screen Onscreen number keypad Touch panel display [Energy Saver] Displays the settings screen and messages . Press to put the machine into sleep mode . Touch the panel to perform setting and other operations . [Log in]/[Log out] Press this to log in/out (when a login service [Settings/Registration]...
  • Page 37 Error indicator [Clear] Flashes or lights if there is an error in the machine . Press to clear the entered values or characters . ※ When the Error indicator maintains a steady red light, contact your local authorized Canon dealer .

  • Page 38: Appendix

    Motion Sensor] > [Sensor Sensitivity] . Do not perform any operations not described in IMPORTANT this manual . Canon will not be responsible for any In altitudes of above sea level 3,000 m or higher damages resulting from operations not described...
  • Page 39 AC power outlet and contact an authorized • Do not insert your hand into the machine Canon dealer if the machine makes an unusual while the paper drawer is removed, as this may noise, emits an unusual smell, or emits smoke result in personal injury .
  • Page 40 [NOTE] • Do not dismantle the toner cartridge, as canon . c o . i n . Some of symbols shown above may not be doing so may cause toner to fl y out and enter affixed depending on the product .
  • Page 41 . property of rights holders of the SOFTWARE . • CANON INC . MAKES NO WARRANTY OF ANY (3) You may use the SOFTWARE solely for use KIND WITH REGARD TO THIS MATERIAL, with the PRODUCT .

  • Page 43: Do You Want To Know More

    Do You Want to Know More? You Can Consult the User's Guide! The User's Guide describes all functions of the machine . Opening the User's Guide Search by "Contents" Display the online manual website https://oip . m anual . c anon/ Search by "Search"...
  • Page 44 Building A, The Park Estate, 5 Talavera Road, 146-8501, Japan Macquarie Park, NSW 2113, Australia CANON U.S.A., INC. CANON SINGAPORE PTE LTD One Canon Park, Melville, NY 11747, U.S.A. 1 Fusionopolis Place, #15-10, Galaxis, Singapore 138522 CANON CANADA INC. 8000 Mississauga Road Brampton ON L6Y 5Z7, Canada CANON EUROPA N.V.

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