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Canon imageRUNNER ADVANCE DX C5700 Series : imageRUNNER ADVANCE DX C5760i Service Manual
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Canon imageRUNNER ADVANCE DX C5700 Series : imageRUNNER ADVANCE DX C5760i Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE DX C5700 Series : imageRUNNER ADVANCE DX C5760i

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon Partner Portal Website: https://www.partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX C5760i, imageRUNNER ADVANCE DX C5750i, imageRUNNER ADVANCE DX C5740i, and imageRUNNER ADVANCE DX C5735i.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Contents Introduction ............................1 A. Overview ............................1 B. Features ............................3 1. Unified Firmware Platform ......................3 2. imageRUNNER ADVANCE DX Series Platform improvements ..........3 C. Configuration ............................ 4 D. Optimum Performance Range and Monthly Copy/Print Volume ........... 10 1.
  • Page 5 3. uniFLOW Online ........................33 4. uniFLOW Online Express ......................33 5. AA-PRINT (Advanced Anywhere Print) ..................34 6. EFI PrintMe ..........................34 7. Canon Mobile Printing....................... 34 imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021 Revision 5 Page v...
  • Page 6 C. Installation Space Requirements ....................45 D. Estimated Installation Times ......................47 E. Recommended System Engineer Requirements ................49 F. Canon Remote Services ........................ 50 1. imageWARE Remote ........................ 50 2. Optional Integration Applications ....................51 3. UGW SnapShot ........................51 4.
  • Page 7 XI. Appendix ............................76 A. Registered Paper Types and Weight ..................... 76 B. Specifications ..........................78 C. Canon imageRUNNER ADVANCE DX C5760i/C5750i/C5740i/C5735i LIMITED WARRANTY ... 99 D. List of Tables ..........................100 E. List of Figures ..........................101 imageRUNNER ADVANCE DX C5700 Series Service Guide...

  • Page 8: Introduction

    ADVANCE DX C5760i, imageRUNNER ADVANCE DX C5750i, imageRUNNER ADVANCE DX C5740i, and imageRUNNER ADVANCE DX C5735i. The Canon imageRUNNER ADVANCE DX C5700 Series is a family of high- speed, high-performance color digital imaging devices. The imageRUNNER ADVANCE DX platform features enhancements focused on Workflow...
  • Page 9 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide • Standard USB 3.0 high-speed connectivity is available on the rear-right side of the machine for connecting devices such as an external Hard Disk. Standard USB 2.0 high-speed connectivity is available on the front-right side of the machine for scanning to or printing from USB memory media.

  • Page 10: Features

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Features 1. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all Third Generation imageRUNNER ADVANCE devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported Third Generation imageRUNNER ADVANCE devices.

  • Page 11: Configuration

    Note: All Configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealers Price List on the Partner Portal Website (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers. Table 1 – Main Engine...
  • Page 12 Platen Cover-Y2 3818C002AA USB Key Board (Cherry) 1266V426 Copy Card Reader Attachment-B7 3684B009AA Copy Card Reader-F1 4784B001AA Canon Card Set-A1 (1-30) 4781B001AA Canon Card Set-A2 (31-100) 4781B002AA Canon Card Set-A3 (101-200) 4781B003AA Canon Card Set-A4 (201-300) 4781B004AA Canon Card Set-A5 (301-500)
  • Page 13 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 3 – System Connectivity Accessories eLAN Item Item Number Number PCL International Font Set-A1 4821B003AA Barcode Printing Kit-D1 3999B004AA MEAP Web Connection Kit V5.6 4848B117AA Super G3 FAX Board-AS2 0166C007AA Super G3 2nd Line Fax Board-AS2...
  • Page 14 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 4 – System Connectivity Accessories - imagePASS Item Item Number imagePASS-P2 V1.1 4309C001AA Hot Folders License 0123B006AA Productivity Package Web Activate 7752A029AA Fiery Compose 2351B006AA Fiery Impose 6596A042AA Fiery Impose and Compose...
  • Page 15 Minimum license purchase term is 1 year, and Maximum License purchase term is 5 years. mxHero can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as long as at least one Systems Engineer from the Dealership has completed the mxHero Training course, and passed the certification test.
  • Page 16 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 6 – Supplies and Consumables Supplies and Consumables Item Item Number Staple-P1 1008B001AA Staple Cartridge-Y1 (for Booklet Finisher-Y1) 0148C001AA Item Numbers, eLAN Item Numbers and Part Numbers are subject to change without notice.

  • Page 17: Optimum Performance Range And Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Optimum Performance Range and Monthly Copy/Print Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high level of performance and print/copy quality.

  • Page 18: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Hardware Accessory Options Canon-Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE DX C5700 Series. Refer to the Appendix to see the specifications for the hardware accessory options. Platen Cover-Y2 •...

  • Page 19: Tab Feeding Attachment Kit-F1

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Tab Feeding Attachment Kit-F1 • Enables printing on tab paper from Cassette 2. Copy Card Reader-F1 • Enables Department ID Management using a control card. End-users are required to authenticate using a control card before starting an operation.

  • Page 20: Inner Finisher-H1

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Inner Finisher-H1 • Finisher provides stacking for up to 545 sheets paper (20 lb bond (80 g/m • Supports corner or double staple up to 50 sheets of paper LTR paper (20 lb bond (80 g/m •...
  • Page 21 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Figure 1 – Hardware Configuration Chart imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021 Revision 5 Page 14...

  • Page 22: System Features And Options

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE DX C5700 Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1. imagePASS-P2 V1.1 •...

  • Page 23: Universal Send

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Universal Send The Universal Send features are available as a standard with the main engine. 1. Universal Send Trace & Smooth PDF • Enables the user to make Trace & Smooth PDF, and Adobe Reader Extensions PDF files.

  • Page 24: Remote Fax Kit-A1

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide 5. Remote Fax Kit-A1 • The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE DX Device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE DX Device (the fax server) to send and receive fax documents via the server.

  • Page 25: Document Storage Capabilities

    IMPORTANT • Canon U.S.A., Inc. (hereinafter referred to as (“Canon USA”) is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data backup plan.

  • Page 26: Memory Media

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Memory Media Scan to USB memory media support is standard on the imageRUNNER ADVANCE DX C5700 Series machines. Users can attach a USB memory stick to the USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format.

  • Page 27: Security Features And Options

    NT-ware, that provides log in management capabilities, such as simple user authentication, Local Authentication, and Domain Authentication for Canon imageRUNNER ADVANCE DX Devices. These user authentication methods use Picture Log In, PIN Codes, or Proximity Card Log In methods to gain access to the machine. Although, ULM is a server-less authentication solution, it can also integrate with the Access Management System for advanced security.

  • Page 28: Card Reader Solutions

    Note: To purchase a license of uniFLOW Online, training is required. Training is required to obtain support for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Service Training Solutions section...

  • Page 29: Uniflow Online Express

    Note: To install uniFLOW Online Express, training is not required. However, uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Dealers which have taken uniFLOW Online training are automatically certified for uniFLOW Online Express. For more information on uniFLOW...

  • Page 30: Data Management And Security

    • Optional Security Kits (HDD Data Erase Kit and Mirroring Kit) CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.

  • Page 31: Tpm (Trusted Platform Module)

    • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 32: Hdd Data Erase Scheduler

    The solution enables system administrators to schedule HDD overwrite on Canon devices at a set time (daily, weekly and monthly) or Overwrite HDD data on-demand. System administrators receive a printed confirmation report upon execution of scheduled or on-demand overwriting.

  • Page 33: Document Security

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Document Security The imageRUNNER ADVANCE DX C5700 Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...

  • Page 34: Ir-Adv Security Kit-Ak1 For Ieee 2600 Common Criteria Certification

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide 4. iR-ADV Security Kit-AK1 for IEEE 2600 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit-AL1 certifies that the imageRUNNER ADVANCE DX C5700 Series complies with IEEE standard 2600 . IEEE 2600 is a standard to protect hardcopy devices in a...

  • Page 35: Network Security

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Network Security The imageRUNNER ADVANCE DX C5700 Series machines secure network communications by using IP Address and MAC (Media Access Control) Address filters, encryption and authentication, and network port and application access control.

  • Page 36: Device Security

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Device Security 1. Security Policy Settings The security policy function is used to collectively configure the security- related settings into one security policy. The security policy settings are managed by a system administrator who serves as a security administrator.

  • Page 37: Verify System At Startup

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.

  • Page 38: Software Solutions

    Therefore includes tools for keyword dictionary searching, configuration of security and permissions, and primary and backup storage. Therefore also supports document scanning with Canon multi-functional devices with its Therefore MFP Application, as well as with scanners that have ISIS/TWAIN drivers. Users may connect to Therefore by way of the Internet, or with Therefore Web Access and Mobile Access to manage documents wherever they are.

  • Page 39: Scan Management Software

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Scan Management Software 1. Authorized Send Authorized Send is a MEAP application, which enables walk-up users to distribute documents quickly and securely. Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols.

  • Page 40: Print/Output Management Software

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Print/Output Management Software 1. Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE DX Device and a client mobile application that runs on certain BlackBerry smartphones, Android, and Apple iPhone and iPad devices.

  • Page 41: Aa-Print (Advanced Anywhere Print)

    EFI PrintMe is a cloud-based mobile print solution for the imageRUNNER ADVANCE DX Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE DX Device through the EFI PrintMe Cloud Service.

  • Page 42: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Device Security and Management Software 1. uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 43: Aa-Prox (Advanced Authentication - Proximity Card)

    Web services and HTML protocols. 9. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of devices,...

  • Page 44: Business Workflow Software

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Business Workflow Software 1. Forms and Print Services for Salesforce Forms and Print Services for Salesforce is a cloud service that enables users to print and store reports and graphic sales data directly to their imageRUNNER ADVANCE DX machine without the need for print drivers.

  • Page 45: Dealer Sales/Service Authorization And Educational Training

    Update Training Learning Path for New Technicians Service Technicians not currently trained on the imageRUNNER ADVANCE C5500 III Series must complete the blended curriculum in addition to Canon's Foundational training. See the Service Training Solutions site for offerings at e-Support Center Website.

  • Page 46: Foundational Prerequisites

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Foundational Prerequisites New Technicians must complete Canon’s Foundational Training Program, which includes online and blended programs. See the Service Training Solutions site at the e-Support Center Website. • Canon Foundations or Equivalent Curriculum •...

  • Page 47: Uniflow Online And Uniflow Online Express Training Courses

    Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. Table 12 – Data Backup Service Training...

  • Page 48: Training Facilities

    Center Website. The online courses can be conducted at any dealer facility that is suitable for online student learning. 2. Classroom Training Facilities Classroom training is available in each of the five Canon Regional Training Centers: • Jamesburg, New Jersey •...

  • Page 49: Servicing Notes

    ADVANCE DX C5700 Series Service Guide VIII. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE DX Devices. The imageRUNNER ADVANCE DX C5700 Series Main Unit requires a dedicated single phase 120V/20A NEMA 5-20R receptacle for proper operation •...
  • Page 50 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Figure 2 – Power and Plug Requirements Table 15 – Power and Plug Requirements for Main Unit and Accessories Power Supply Description Power Supply Specifications imageRUNNER ADVANCE DX 120V / 20A outlet...

  • Page 51: Installation Weight & Dimensions

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Installation Weight & Dimensions The imageRUNNER ADVANCE DX C5700 Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.

  • Page 52: Installation Space Requirements

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE DX C5700 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration, including the opening of the main unit and accessory doors.
  • Page 53 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 19 – Installation Space – Main Unit with Finishing and Paper Feed Options Main Unit with the Booklet Finisher-Y1, and Paper DeckF1 imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021...

  • Page 54: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technicians unless otherwise specified.
  • Page 55 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 20 – Estimated Installation Times Continued Estimated Installation Times Estimated Description Total Time Voice Guidance Kit-G1 + Attachment kit for Reader-A2 20 minutes Voice Operation Kit-D1 + Attachment kit for Reader-A2...

  • Page 56: Recommended System Engineer Requirements

    5. Scanning It is also important that the SE have computer skills and working knowledge in Remote Support Tools – (WebEx, TeamViewer, Windows RDC) The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+/Network +/Security + 2. Microsoft Certified 3.

  • Page 57: Canon Remote Services

    ADVANCE DX C5700 Series Service Guide Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and dealerships: •...

  • Page 58: Optional Integration Applications

    Website. The imageWARE Enterprise Management Console and Remote Diagnostic System Plug-in are available at no charge. For more information, refer to the Technical Publication TP10 360 available from the Canon e-Support Center Website. imageRUNNER ADVANCE DX C5700 Series Service Guide...

  • Page 59: Content Delivery System

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide 6. Content Delivery System The CDS (Content Delivery System) is a system that delivers and installs firmware and MEAP (Multifunction Embedded Application Platform) applications. The advantages of the CDS include reduced service costs (labor and travel), improved first-call resolution, and provides access to the latest version of firmware.

  • Page 60: Remote Operator's Software Kit

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.

  • Page 61: Device Configuration Management

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Device Configuration Management 1. Device Configuration Manager DCM (Device Configuration Management) is a function to migrate the device settings information (Settings/Registration Basic Information and Service Mode Settings) as backup data, installation (replacement/mass installation) to the same model or installation to a different model.

  • Page 62: Data Backup Service

    Data Backup Service The Data Backup Service provides automatic data backup periodically to a cloud-based server hosted at Canon Business Imaging Online (CBIO). The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX device user mode...

  • Page 63: Firmware Upgrade

    ADVANCE DX Device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE DX Devices. Refer to the Content Delivery...

  • Page 64: Lms (License Management System)

    UI. • Activated software programs are not impacted by normal service activity. Content Delivery System Website The CDS Website (http://www.canon.com/fau/downloads) enables end-users to download, select client applications and related manuals. imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021...

  • Page 65: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 66: Consumables

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 67: Toner

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide 1. Toner Table 22 – GPR-55 Toner Part Estimated Description Quantity Remarks Number Life GPR-55 Black Toner 0481C003AA 69,000 images GPR-55 Cyan Toner 0482C003AA 60,000 images GPR-55 Magenta Toner 0483C003AA 60,000 images...

  • Page 68: Drum

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide 2. Drum Table 23 – Main Unit Consumables List Estimated Life imageRUNNER ADVANCE DX Part Description Remarks Number imageRUNNER ADVANCE DX C5760i GPR-55 Average Monthly 480,000 485,000 417,000 488,000 Black Volume of 11,000...

  • Page 69: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 70 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 24 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks Pickup Roller (Cassette 1) Pickup Roller (Cassette 2) Specified by the Pickup Roller FL4-0762-000 500,000 sheets number of sheets...
  • Page 71 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 25 – Cassette Feeding Unit-AM1 Consumable Parts Item Part Number Quantity Estimated Life Remarks Cassette 3 Pickup Roller FL4-0762-000 500,000 sheets Cassette 4 Pickup Roller Replaced based on Cassette 3 Separation Roller...
  • Page 72 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 27 – Paper Deck Unit-F1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Deck pickup roller FL0-4500-000 1,000,000 sheets Replaced based on Deck feed roller FC0-9450-000 1,000,000 sheets the number of...

  • Page 73: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.
  • Page 74 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 31 – Reader / ADF Periodic Maintenance Items Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task Reader Clean when soiling is remarkable Front and back sides of As necessary...

  • Page 75: Soft Counter

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Soft Counter The imageRUNNER ADVANCE DX C5700 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 76: Meap Counter

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 77: Toner Bottle Counter

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Toner Bottle Counter The imageRUNNER ADVANCE DX machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.

  • Page 78: Limited Warranty Support

    The Flat-Rate Program provides a flat-rate credit to Canon USA’s full-line dealers as compensation for warranty expenses that they may incur. • Canon USA Authorized Parts Repair Facilities that repair circuit boards for various Canon products. • The e-Tag, an electronic limited warranty claim form, that is completed...

  • Page 79: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. imageRUNNER ADVANCE DX C5700 Series Service Guide...

  • Page 80: Product Technical Support Offerings

    Specialist for the imageRUNNER ADVANCE DX Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 4 –...
  • Page 81 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Figure 4 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX C5700 Series End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC...

  • Page 82: Internet Support

    ADVANCE DX C5700 Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. 1. Canon USA’s e-Support Center Website To access internet support, go to the e-Support Center Website.

  • Page 83: Appendix

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide XI. Appendix Registered Paper Types and Weight Table 37 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1...
  • Page 84 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 37 – Registered Paper Types and Weight Continued Paper Type Paper Weight Tracing 17 to 21 lb bond (64 to 81 g/m Envelope 20 to 28 lb bond (75 to 105 g/m...

  • Page 85: Specifications

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 38 – imageRUNNER ADVANCE DX C5700 Series Specifications Specification Item imageRUNNER ADVANCE DX C5760i C5750i...
  • Page 86 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 38 – imageRUNNER ADVANCE DX C5700 Series Specifications Continued Specification Item imageRUNNER ADVANCE DX C5760i C5750i C5740i C5735i Cassette Upper 550 sheets (21 lb bond (80 g/m 550 sheets (20 lb bond (75 g/m...
  • Page 87 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 38 – imageRUNNER ADVANCE DX C5700 Series Specifications Continued Specification Item imageRUNNER ADVANCE DX C5760i C5750i C5740i C5735i Regular paper size Same Ratio: Direct ±0.5% Reduction 78% (LGL→LTR) 73% (11" x 17"→LGL, 11" x 15"→LTR) 64% (11"...
  • Page 88 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 39 – imageRUNNER ADVANCE DX C5760i Print/Copy Speeds Item Specification Cassette Multi Purpose Tray Output Output Output Output Tray 1/2 Tray 3 Tray 1/2 Tray 3 60/ 60 30 / 30...
  • Page 89 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 41 – imageRUNNER ADVANCE DX C5740i Print/Copy Speeds Item Specification Cassette Multi Purpose Tray Output Output Output Output Tray 1/2 Tray 3 Tray 1/2 Tray 3 40 / 40 20 / 20...
  • Page 90 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 43 – Feeder Specifications Item Specifications Original Feeding Automatic Document Feeder Mechanism Size Maximum: 12" x 17" (304.8 x 431.8 mm) * Minimum: 2 3/4" x 5 1/2" (70.0 mm x 139.7 mm) Long Original: 17"...
  • Page 91 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 44 – Cassette Feeding Unit-AM1 Item Specification 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom Paper Sizes size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98 x 139.7 mm to 320 x 457.2...
  • Page 92 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 46 – Paper Deck Unit-F1 Specifications Item Specifications High Capacity Cassette Feeding Unit-A1 Required Equipment Cassette Feeding Unit-AM1 Paper Size Weight 14 lb bond to 140 lb index (52 to 256 g/m...
  • Page 93 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 47 – Inner Finisher H1 Specifications Item Specifications Size 12 5/8" x 17 3/4", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98.0 mm x 139.7 mm to 320.0 mm x 457.2 mm))
  • Page 94 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 47 – Inner Finisher H1 Specifications Continued Staple (Corner/Double): • LTR, EXEC, A4, B5, and 16K: 50 sheets (14 lb bond to 24 lb bond (52 g/m to 90 g/m 30 sheets (25 lb bond to 28 lb bond (91 g/m...
  • Page 95 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 48 – Booklet Finisher Y1 and Staple Finisher-Y1 Specifications Item Specifications Size 12 5/8" x 17 3/4", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98.0 mm x 139.7 mm to 320.0 mm x 457.2 mm))
  • Page 96 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 48 – Booklet Finisher Y1 and Staple Finisher-Y1 Specifications Continued Item Specifications Lower Tray (Tray B) Staple (Corner/Double): • LTR, EXEC: 200 sets/total 3,000 sheets (or 16 5/8" (423 mm) in height) •...
  • Page 97 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 48 – Booklet Finisher Y1 and Staple Finisher-Y1 Specifications Continued Item Specifications Size 12" x 18" (305 mm x 457 mm), 11" x 17", LGL, LTRR, and Custom Size (7 3/4" x 10 5/8" to 12" x 18" (195.0 mm x 270.0 mm to 304.8 mm x 457.2 mm))
  • Page 98 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 49 – Inner 2Way Tray-J1 Specifications Item Specifications Size 12 5/8" x 17 3/4", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (3 7/8" x 5 1/2" to 12 5/8" x 18" (98.0 mm x 139.7 mm to 320.0 mm x 457.2 mm))
  • Page 99 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 51 – Copy Card Reader-F1 Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Insertion Direction Direction Store/Replay Replay Power Source From the main unit Dimensions 3 1/2"...
  • Page 100 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 53 – System Environment Item Specifications Windows 8.1 WSD Scan Windows 10 Windows • Internet Explorer 11 • Microsoft Edge System requirements for • Google Chrome the Remote UI Mac OS •...
  • Page 101 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 53 – System Environment Continued Item Specifications SMB server • Windows Server 2012 • Windows Server 2016 • Windows Server 2019 Windows servers allowed for accessing WebDAV server • Windows Server 2012: Internet Information Services 8.0 •...
  • Page 102 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 54 – Send Function (Push Scan) Item Specifications Type Color Scanner Maximum Original Depends on copy specifications Scanning Size 100x100 dpi, 150x150 dpi, 200x100 dpi (Normal), 200x200 dpi (Fine), Resolution for Scan...
  • Page 103 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 56 – Send Function (Internet/Intranet Fax) Item Specifications Internet FAX SMTP (send*)/POP3 (receive**) Intranet FAX SMTP (send/receive*) Communication Protocol * Supports SMTP authentication and encrypted communication (TLS) during SMTP send/receive ** Supports APOP/POP before SMTP and encrypted communication...
  • Page 104 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 59 – Printer Settings Item Specifications Type Internal Print Size Depends on copy specifications Print Speed Depends on copy specifications UFR II: 600 dpi x 600 dpi, 1200 dpi x 1200 dpi...
  • Page 105 Canon imageRUNNER ADVANCE DX C5700 Series Service Guide Table 60 – Advanced Box Functions Item Specifications Standard: 16 GB Storage Capacity Maximum: 480 GB (optional) Maximum Path Length 256 characters Maximum Number of Files a Single Directory 1,000 (including folders)

  • Page 106: Canon Imagerunner Advance Dx C5760I/C5750I/C5740I/C5735I Limited Warranty

    Canon brand peripheral equipment shall be governed by the terms of the Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed.

  • Page 107: List Of Tables

    Canon imageRUNNER ADVANCE DX C5700 Series Service Guide List of Tables Table 1 – Main Engine ....................... 4 Table 2 – Hardware Accessories ....................5 Table 3 – System Connectivity Accessories ................6 Table 4 – System Connectivity Accessories - imagePASS ............7 Table 5 –...

  • Page 108: List Of Figures

    Figure 1 – Hardware Configuration Chart ................14 Figure 2 – Power and Plug Requirements ................43 Figure 3 – License Management System ................57 Figure 4 – Canon USA Support Escalation Flow Chart ............74 imageRUNNER ADVANCE DX C5700 Series Service Guide March 2021...

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