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Canon imageRUNNER ADVANCE DX C357iF Series Service Manual
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Canon imageRUNNER ADVANCE DX C357iF Series Service Manual

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  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Partner Portal Website: https://partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX C357iF and imageRUNNER ADVANCE DX C257iF.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Contents Product Overview, New Features, Configuration, and Monthly Print/Copy Volume - 1 A. Overview ------------------------------------------------------------------------------------------------------------- 1 B. Unified Firmware Platform -------------------------------------------------------------------------------------- 2 C. Data Backup Service --------------------------------------------------------------------------------------------- 3 D. Configuration ------------------------------------------------------------------------------------------------------- 4 E.
  • Page 5 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide B. Device Security ---------------------------------------------------------------------------------------------------- 19 1. Verify System at Startup ------------------------------------------------------------------------------------ 19 2. SIEM (Security Information and Event Management) Integration -------------------------------- 19 3. McAfee Embedded Control --------------------------------------------------------------------------------- 19 4. Security Policy Function ------------------------------------------------------------------------------------- 20 C.
  • Page 6 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide VIII. Educational Training -------------------------------------------------------------------------------------- 36 A. Training Program Overview ----------------------------------------------------------------------------------- 36 B. imageRUNNER ADVANCE DX C357/C257 Series Training ------------------------------------------ 36 1. Learning Path for New Service Technicians ----------------------------------------------------------- 36 2. Learning Path for Technicians with imageRUNNER ADVANCE C350iF and C250iF Certification ----------------------------------------------------------------------------------------------------- 37 3.
  • Page 7 D. Canon USA’s Partner Portal Website ---------------------------------------------------------------------- 82 XII. Appendix ------------------------------------------------------------------------------------------------------ 83 A. Specifications ------------------------------------------------------------------------------------------------------ 83 B. Canon imageRUNNER ADVANCE DX C357iF Series Limited Warranty ------------------------ 95 C. List of Tables------------------------------------------------------------------------------------------------------- 96 D. List of Figures ----------------------------------------------------------------------------------------------------- 97 imageRUNNER ADVANCE DX C357iF Series Service Guide...

  • Page 8: Overview

    C257iF. The imageRUNNER ADVANCE DX C357iF Series comes standard- equipped with UFP V3.10. The imageRUNNER ADVANCE DX C357iF Series are LTR (A4), color, MFPs (Multi-Function Printers), and bring these capabilities to users in a mid-volume, small, or remote office environment: •...

  • Page 9: Unified Firmware Platform

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide B. Unified Firmware Platform The UFP (Unified Firmware Platform) provides a common firmware base across all imageRUNNER ADVANCE DX devices. This makes it possible to unify development, and reflect the same functions and the latest specifications in all supported imageRUNNER ADVANCE DX devices.

  • Page 10: Data Backup Service

    C. Data Backup Service The Data Backup Service automatically backs up data to a cloud-based server that is hosted by Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE DX device’s User mode...

  • Page 11: Configuration

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide D. Configuration Note: All configurations shown are for reference purposes only, and are subject to change without notice. Please refer to the Dealer Price List on the Partner Portal for the most up-to-date item numbers.
  • Page 12 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 2 – Hardware Accessories Item Part Number Cassette Module-AE1 5, 6 1409C002AA Cassette Feeding Unit-AJ1 9579B003AA 7, 6 Cassette Feeding Unit-AK1 6, 8 9580B003AA Staple Finisher-Z1 1410C001AA USB Keyboard (Cherry) 1266V426...
  • Page 13 4164BV45AC 2 Part numbers are subject to change without notice. The eLAN (Electronic License Access Number) is delivered via the CNA (Canon Network Access) section of the Partner Portal, and installed via CDS. Cannot be installed with the optional Super G3 2nd Line Fax Board-AT1.
  • Page 14 Minimum license purchase term is 1 year, and maximum license purchase term is 5 years. This item can be ordered by any Dealership without engaging Canon U.S.A. Professional Services (CIIS), as long as at least one Systems Engineer from the Dealership has completed the mxHero Training course and passed the certification test.
  • Page 15 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 5 – Supplies and Consumables Item Part Number GPR-58 Drum Black 2186C003AA GPR-58 Drum Cyan 2187C003AA GPR-58 Drum Magenta 2188C003AA GPR-58 Drum Yellow 2189C003AA GPR-58 Toner Black 2182C003AA GPR-58 Toner Cyan...

  • Page 16: Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide E. Monthly Copy/Print Volume The maximum print/copy monthly volume is the maximum number of pages the machine can produce within a one-month period (based on letter size paper). However, the device should not be used to produce the maximum number of pages, or a greater volume, on a consistent monthly basis.

  • Page 17: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Hardware Accessory Options A. Cassette Module-AE1 • Adds one additional 550-sheet cassette (20 lb bond (80 g/m • Paper weight: 16 lb bond to 60 lb cover (60 to 163 g/m B. Cassette Feeding Unit-AJ1 •...

  • Page 18: System Features And Options

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADVANCE DX C357iF Series is enhanced by the following system-related accessories. A. Copy and Print Options PCL International Font Set-A1 • Provides Andalé font support for the PCL driver.

  • Page 19: Data Security And Wireless Options

    Android mobile devices to the machine via NFC (Near Field Communications). • The Canon PRINT Business app must be installed and started on the user’s Android device, and the “Use NFC Card Emulation” setting on the machine must be enabled.

  • Page 20: Accessibility Options

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide E. Accessibility Options ADF Access Handle-A1 Attaches to the Automatic Document Feeder to enable seated users to open the document feeder. Braille Label Kit-F1 The Braille Label Kit includes labels written in Braille to help visually-impaired users identify parts of the machine, such as the control panel hard keys, and which paper size is loaded in a paper drawer.

  • Page 21: Storage Capabilities

    • Memory Media IMPORTANT • Canon U.S.A., Inc. is not responsible for any damages caused to user data that is stored on the hard disk drive of the machine. It is the customer’s responsibility to create and maintain a data back up plan. Canon U.S.A., Inc.

  • Page 22: Advanced Box

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide B. Advanced Box Advanced Box is a storage area in the machine that stores scanned documents and Microsoft Office files that can be used on a computer. There are two types of storage in the Advanced Box: the Shared Space and the Personal Space.

  • Page 23: Network

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide C. Network The imageRUNNER ADVANCE DX C357iF Series machines are equipped with a collaboration function that enables them to be connected to other imageRUNNER ADVANCE machines via the SMB/WebDAV protocol. When one machine is connected to another machine, a user can select an Advanced Box in the other machine (if it is on the network) to store files or print a file that is stored in the other machine on this machine.

  • Page 24: Security Features

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Security Features The imageRUNNER ADVANCE DX C357iF Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. A. Device Authentication There are several ways to authenticate users at the device. However, only one Log In application can be used at a time.

  • Page 25: Ua (Universal Authentication)

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide UA (Universal Authentication) A user authentication system that enables the functions of the machine and MEAP applications, to be used after being authenticated once. UA has two compatible user authentication systems (Domain Authentication and Local Device Authentication).

  • Page 26: Device Security

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide B. Device Security The imageRUNNER ADVANCE DX C357iF Series offers several ways to protect and secure the device, as described below. Verify System at Startup Verify System at Startup is a process that protects the device’s BIOS, firmware, and MEAP applications from unauthorized modifications.

  • Page 27: Security Policy Function

    HDD clear (clears many Settings/Registration settings and Service Mode settings) can be performed, or the Administrator can request a new password license from a local authorized Canon dealer. It is necessary to explain to the Administrator about the risk of any security policy specified, and request to manage the passwords.

  • Page 28: Data Security

    • Optional HDD Data Erase Scheduler software • Standard Universal Send Security Feature Set • Standard Encrypted Secure Print Software CAUTION Canon USA is not liable for any damages resulting from the loss or corruption of data. (See “DISCLAIMER,” on p. ii for further details.)

  • Page 29: Hdd Data Erase Kit

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide HDD Data Erase Kit The standard HDD Data Erase Kit is for environments that require additional data security measures. The HDD Data Erase Kit automatically overwrites image data that is written to the hard drive following each job performed at the machine.

  • Page 30: Tpm (Trusted Platform Module)

    IMPORTANT • If the TPM setting is activated and the TPM chip fails, the confidential information stored on the chip can only be recovered if Canon’s service representative replaces the TPM chip and restores the original TPM key to the new chip. Immediately, back up the TPM key on a USB memory stick, after the TPM setting is activated.

  • Page 31: Universal Send Security Feature Set

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Universal Send Security Feature Set The send security features enable the user to encrypt PDF and Digital Device Signature PDF/XPS files, as well as set a password to send them safely to a file server or e-mail address. The user can also enable the recipient of a PDF or Digital Device Signature PDF/XPS file to verify which device scanned the file.

  • Page 32: Document Security

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide D. Document Security The imageRUNNER ADVANCE DX C357iF Series machines offer several document security modes to protect printed and distributed documents. Secure Watermark Enables the user to embed hidden text in the background of copies. The embedded text becomes visible when copies of the document are made on a copier.

  • Page 33: Adobe Livecycle Rights Management Es Server Integration

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic document privileges and apply security policies by creating Policy Protected PDF files on the machine, even after document creation, using the Adobe LiveCycle Rights Management ES Server.

  • Page 34: Network Security

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide E. Network Security The imageRUNNER ADVANCE DX C357iF Series machines secure network communications by using IP Sec (IP Security), filtering by port number, encryption and authentication, and network port and application control.

  • Page 35: Network Port And Application Access Control

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Network Port and Application Access Control Network Port and Application Access Control enables System Administrators to set up only the necessary protocols, such as IPP, FTP, FTPS (UFP 3.10 and above), SNTP, SNMP, RAW, LPD, and others for transferring data.

  • Page 36: Software Solutions

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Software Solutions This chapter describes the optional software solutions that can be purchased to enhance the end user’s experience and interaction with imageRUNNER ADVANCE DX machines. The various software solutions include document...

  • Page 37: Scan Management Software

    ShareScan eCopy ShareScan is an enterprise-ready, office scanning software solution that enables imageRUNNER ADVANCE DX C357iF Series devices to turn paper documents into digital data that can be edited, managed, and stored electronically. imageRUNNER ADVANCE DX C357iF Series Service Guide...

  • Page 38: Print/Output Management Software

    To purchase a license of uniFLOW Online, training is required. Training is required for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the e-Support Center Website.

  • Page 39: Aa-Print (Advanced Anywhere Print)

    ADVANCE Series that enables end-users to print electronic files from their mobile devices, such as smartphones, tablets, and laptops to a Canon imageRUNNER ADVANCE device through the EFI PrintMe Cloud Service. Files uploaded to the EFI PrintMe Cloud Server are secured with 128-bit encryption. Walk-up end-users can print documents from the EFI PrintMe Cloud Service to a registered imageRUNNER ADVANCE DX device that is connected to the Internet.

  • Page 40: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide D. Device Security and Management Software uniFLOW Device Security & Management uniFLOW, the print/output management solution, includes multiple authentication methods to enable an organization to restrict machine access and functions on a per user basis. uniFLOW end-users must authenticate themselves either by entering their user name and password, or by using a smart card, proximity or magnetic card.

  • Page 41: Imageware Secure Audit Manager Express

    Web services and HTML protocols. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of...

  • Page 42: Business Workflow Software

    No longer available for purchase. Canon Enterprise Imaging Platform Canon Enterprise Imaging Platform is a new middleware platform based on SOA (Service Oriented Architecture). It enables organizations to integrate enterprise applications with electronic and paper documents. imageRUNNER ADVANCE DX C357iF Series Service Guide...

  • Page 43: Dealer Sales/Service Authorization

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide VII. Dealer Sales/Service Authorization To obtain and maintain authorization to sell or service an imageRUNNER ADVANCE DX device, every Authorized Reseller’s location must have at least one employee who has successfully completed the appropriate imageRUNNER...

  • Page 44: Learning Path For Technicians With Imagerunner Advance C350If And C250If

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Learning Path for Technicians with imageRUNNER ADVANCE C350iF and C250iF Certification This training path consists of an online Hardware Update course that prepares technicians who are currently certified on the imageRUNNER ADVANCE...

  • Page 45: Certification

    Update course is self-paced, and takes approximately 60 minutes to complete. F. Training Facilities The online course is located in the e-Learning center on the Canon USA e-Support Center Website: http://www.support.cusa.canon.com. Certification maps on the e-Support Center Website provide easy access to the training.

  • Page 46: Service Materials

    Training is required, so that the servicing dealer can enroll in the Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. imageRUNNER ADVANCE DX C357iF Series Service Guide...

  • Page 47: Servicing Notes

    ADVANCE DX C357iF Series Service Guide Servicing Notes A. Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imageRUNNER ADVANCE DX C357iF Series devices. The imageRUNNER ADVANCE DX C357iF Series devices require a NEMA 5-15 receptacle for proper operation.
  • Page 48 A qualified electrician can measure and provide the ground source that the imageRUNNER ADVANCE DX C357iF Series machines or any computer controlled office equipment requires. • Before installation, confirm that all necessary receptacles are available.

  • Page 49: Installation Space Requirements

    ADVANCE DX C357iF Series Service Guide B. Installation Space Requirements The imageRUNNER ADVANCE DX C357iF Series approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for the proper service and operation of the device.
  • Page 50 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 13 – imageRUNNER ADVANCE DX C357iF/C257iF Installation Space Requirements Continued The Staple Finisher-Z1 Is Attached imageRUNNER ADVANCE DX C357iF Series Service Guide March 2023 Revision 8 Page 43...

  • Page 51: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide C. Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, and calculated from the average amount of labor hours. The estimated installation times are based on one (1) experienced technician.

  • Page 52: Serviceability

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide D. Serviceability The imageRUNNER ADVANCE DX products are designed to improve serviceability, quality, and deliver lower service costs, which result in increased dealer service profitability. Enhanced serviceability, as part of the overall design of the imageRUNNER ADVANCE DX products, enables a reduction in the time required to service the machine’s major components.

  • Page 53: Remote Services

    Remote imageWARE Remote is a service that collects page counter, service parts counter, and alarm, jam and error code data from Canon devices with the eRDS (Embedded Remote Diagnostic System) or the optional RDS (Remote Diagnostic System) Plug-in to the imageWARE Enterprise Management Console.
  • Page 54 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide The RDS plug-in offers the benefits described below: • Retrieve meter readings for billing, which reduces the need for an on-site meter read or a phone call to the customer to read the meters.

  • Page 55: Content Delivery System

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware and MEAP (Multifunction Embedded Application Platform) applications to imageRUNNER ADVANCE DX devices. The advantages of the CDS include reduced service costs (labor and travel), and improved first-call resolution.
  • Page 56 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide There are three methods which helps you to deliver firmware updates and applications to imageRUNNER ADVANCE DX devices: Table 15 – CDS Firmware Delivery Methods Download Install Method Frequency Cost Savings Firmware...
  • Page 57 Limited Warranty for Embedded Software.) • The Content Delivery System Software Solutions Guide (available on Canon USA’s Partner Portal and e-Support Websites), contains additional language that Canon USA recommends your dealership include in the Maintenance Agreement with your customers as it pertains to the use of the CDS service.

  • Page 58: Remote Services Suite

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Remote Services Suite The Remote Services Suite provides Web access to some of the more frequently-used UGW functions and status reports. The tools included in the suite are UGW SnapShot and Device Management Tools.
  • Page 59 Dealer Dashboard The Dealer Dashboard displays key device and user activity for the Remote Services tools. The information helps Canon USA Service Partners monitor the devices in a fleet (including total registered devices, actively reporting devices, not reporting devices, and devices without a COM TEST) and the user status (including active and inactive users, and remote services tool activity).

  • Page 60: Device Configuration Management

    The Device Migration Navigator delivers a printable report that shows the service technician the tools to use, the migration procedure, and the migration limitations. It is also available at no charge from Canon USA’s e-Support Website Download Center.

  • Page 61: Lms (License Management System)

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide G. LMS (License Management System) To activate optional software programs, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 62: Content Delivery System Website

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide H. Content Delivery System Website The CDS Website enables end-users to download, install, and activate select MEAP applications (.jar and license files) via the imageRUNNER ADVANCE DX device directly, without the need to go through the LMS and Service Management Service.

  • Page 63: Recommended System Engineer Requirements

    It is also important that the SE have computer skills and working knowledge • Other computer platforms (mainframe and UNIX) • Remote Support Tools The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+, CompTIA Network+, and MCP (Microsoft Certified Professional) 2.

  • Page 64: Firmware Upgrades Using The Service Support Tool

    • The imageRUNNER ADVANCE Security Kit-AQ1 for IEEE 2600.1 Common Criteria Certification ships with certified device firmware to enable the imageRUNNER ADVANCE DX C357iF Series machines to be IEEE 2600.1 certified. • Once the imageRUNNER ADVANCE Security Kit-AQ1 for IEEE 2600.1...

  • Page 65: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 66: Consumables

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide M. Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals, and toner. A number of factors are considered to determine the approximate yield expectancy of a consumable item, including paper size and the amount of coverage per page.
  • Page 67 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Notes: • Make sure to store toner bottles horizontally with the proper side facing up. • Before you use toner, hold each toner bottle vertically with the white portion on top, and then shake the toner bottle up and down approximately 10 times.

  • Page 68: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.

  • Page 69: Counters

    Counter Status Check screen (when the Counter Check key on the control panel is pressed). By default, the imageRUNNER ADVANCE DX C357iF Series machines display 4 out of 8 counters on the Counter Status Check screen.

  • Page 70: Meap Counter

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging MEAP (Service Management Service) Application/License Information page via a Web browser. (The computer you are using must be connected to the machine and network.) You can...

  • Page 71: Toner Bottle Counters

    ADVANCE DX C357iF Series Service Guide Toner Bottle Counters The imageRUNNER ADVANCE DX C357iF Series machines have a Toner Bottle Counter that increases after the machines recognize that a new toner bottle has been inserted. Also, these machines include a Video Count Frequency Distribution Counter that determines a customer’s image duty trend.

  • Page 72: Less Maintenance For Service Cost And Downtime Reduction

    The Less Maintenance strategy is solely at the discretion of the dealer, however, Canon USA encourages dealers to use this strategy as an opportunity to reduce service costs and maintain uptime for their customers.

  • Page 73: Installation/Parts Replacement By Nontechnical Staff Option

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Installation/Parts Replacement by Nontechnical Staff Option The table below details potential machine installation and parts replacement scenarios categorized by the customer type. We encourage dealers to consider other scenarios that may not be listed below, based on experience with your customers.
  • Page 74 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide a. Potential Scenarios i. Installation It may be difficult to designate end-users to install this machine. The imageRUNNER ADVANCE DX C357iF Series weighs approximately 108 lb (49 kg); however, each machine is designed to help end-users complete installation.
  • Page 75 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide The “Setup Guide” on the machine’s UI helps end-users and delivery people navigate to and specify the necessary settings for installation. Figure 3 – Setup Guide The “Setup Guide” can help the end-user specify the settings described in the table below.
  • Page 76 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide ii. Parts Replacement The following parts replacement scenarios are examples: Scenario 1: Periodical parts replacement is based on a warning message. Scenario 2: Provide a phone-fix, identify parts to be replaced over the phone, the parts are sent, and the customer replaces them.
  • Page 77 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide (a) Scenario 1: Periodical Parts Replacement Based on a Warning Message This product generates a warning message to tell the customer to replace the parts at a certain time. In this case, the customer may want to have a parts stock prior to the message.
  • Page 78 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide The table below explains the timing of drums and waste toner container replacement, if a warning message is displayed, how to reset the parts counter, whether instruction is available for parts replacement, and whether a UGW completion alarm is supported.
  • Page 79 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 26 – Less Maintenance - Timing of Drums and Waste Toner Container Replacement Scenario 1 (Completion) Completion Counter Replacement Items Counter Reset Change the Completion Reset Screen Default Alarm to UGW...
  • Page 80 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide (b) Scenario 2: Provide a Phone-Fix, Identify Parts to be Replaced over the Phone, the Parts Are Sent, and the Customer Replaces Them Although the device does not generate a message that tells...
  • Page 81 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide (c) Scenario 3: A Technician Visits the Customer Site without Replacement Parts, the Customer Notes the Replacement Parts That Are Needed, the Dealer Ships Out the Parts, and the Customer Performs the Replacement upon Receipt.
  • Page 82 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide b. Considerations Dealerships may need to consider the following when the customer is permitted to install/service the machine: • The customer should dispose of the machine’s box/carton and replaced parts. • The dealer should dispose of the machine’s box/carton and replaced parts as part of a regular process.

  • Page 83: Remote Support

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Remote Support As part of the Less Maintenance strategy, Canon USA encourages dealers to consider technical support for customers over the telephone. Remote support enables the dealer to resolve problems over the telephone and avoid a technician visit.
  • Page 84 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Furthermore, the imageRUNNER ADVANCE DX C357iF Series machines are standard-equipped with the Remote Operator's Software Kit. This enables dealers to operate the User mode and Service mode of the machine via a customer's PC. Before using the Remote Operator function, dealers must turn the Remote Operator’s settings ‘On’...

  • Page 85: Limited Warranty Support

    This limited warranty covers the compatible Canon brand product accessories. For detailed warranty information, please refer to the Canon imageRUNNER ADVANCE DX C357iF Series Limited Warranty located in the Appendix. Note: There is no warranty on any consumable items or consumable parts, such as paper, toner, chemicals, or pick-up rollers.

  • Page 86: Warranty Programs

    Flat-Rate Program The Flat-Rate Program provides a flat-rate credit to Canon USA’s full- line dealers as compensation for warranty expenses that they may incur. Warranty Parts for Repair The APRFs (Authorized Parts Repair Facilities) are authorized by Canon USA to repair circuit boards for various Canon products.

  • Page 87: Product Technical Support Offerings

    Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Product Technical Support Offerings Please refer to the “Technical Support Center” section on the e-Support Center Website for the most current policies and procedures. A. Canon USA Technical Support Center The TSC (Technical Support Center) is the single-point of entry for all technical support issues on BICG (Business Information Communications Group) products.

  • Page 88: Technical Support Escalation

    Note: For support escalation to the Field Support staff, a DES must contact the TSC and visit the site at least once. Figure 9 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX C357iF Series End-User End-User Contacts Servicing Dealer...

  • Page 89: Internet Support

    • Review all open cases To access e-Support, you must first register for an e-Support ID Number. To register for an e-Support ID number, go to the Canon USA’s e-Support Center Website at http://www.support.cusa.canon.com. D. Canon USA’s Partner Portal Website Canon USA’s...

  • Page 90: Appendix

    ADVANCE DX C357iF Series Service Guide XII. Appendix A. Specifications Note: All specifications are for reference purposes only, and are subject to change without notice. Table 29 – imageRUNNER ADVANCE DX C357iF Series Main Unit Specifications Specifications Item imageRUNNER ADVANCE DX C357iF C257iF...
  • Page 91 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 29 – imageRUNNER ADVANCE DX C357iF Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE DX C357iF C257iF Weight: 16 lb bond to 60 lb cover (60 to 163 g/m Paper Drawer 1...
  • Page 92 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 29 – imageRUNNER ADVANCE DX C357iF Series Main Unit Specifications Continued Specifications Item imageRUNNER ADVANCE DX C357iF C257iF Standard Desktop Model: 20 3/8” x 25 7/8” x 25 1/8” (519 mm x 658 mm x 638 mm)
  • Page 93 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 30 – imageRUNNER ADVANCE DX C357 Series Productivity The table below describes the approximate print speeds one should expect when printing one- or two-sided documents on the indicated paper size and type.
  • Page 94 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 31 – imageRUNNER ADVANCE DX C257 Series Productivity The table below describes the approximate print speeds one should expect when printing one- or two-sided documents on the indicated paper size and type.
  • Page 95 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 32 – Automatic Document Feeder Specifications Specifications Item imageRUNNER ADVANCE DX C357iF C257iF Original Feeding Mechanism Single-Pass Duplexing Automatic Document Feeder Maximum: Size Size and Minimum: 1 7/8" x 5" (48.0 mm x 128.0 mm) Weight of B&W...
  • Page 96 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 33 – Cassette Feeding Unit-AJ1 (Optional) Specifications Item Specifications LGL, LTR, STMT, EXEC, and Custom Size (3 7/8” x 7 1/2” to Paper Sizes 8 1/2” x 14” (99 mm x 191 mm to 216 mm x 355.6 mm))
  • Page 97 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 36 – Staple Finisher-Z1 (Optional) Specifications Item Specifications Size: LGL, LTR, STMT, EXEC, Custom Size (3 7/8” x 5 7/8”, to 8 1/2” x 14” (99 mm x 148 mm to 216 mm x 355.6 mm)), and...
  • Page 98 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 37 – Copy Card Reader-F1 (Optional) Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Direction Face up Store/Replay Replay Power Source From the main unit 3 1/2”...
  • Page 99 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 39 – Send Function: Scan Specifications Item Specifications Supported Communication FTP (TCP/IP), FTPS (UFP 3.10 and above), SMB (TCP/IP), Protocols WebDAV, and SMTP TIFF (MMR), JPEG , PDF (Compact, OCR (Text Searchable), Apply Policy, Optimize PDF for Web, Format to PDF/A, Trace &...
  • Page 100 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 41 – Wired LAN Specifications Item Specifications Interface 10 Base-T/100 Base-TX/1,000 Base-T (RJ-45) Frame Type Ethernet II TCP/IP Print LPD, Raw, IPP, IPPS, FTP, FTPS (UFP 3.10 and above), WSD, Applications...
  • Page 101 Canon imageRUNNER ADVANCE DX C357iF Series Service Guide Table 43 – Printer Function Specifications Item Specifications Network Interface 10 Base-T/100 Base-TX/1,000 Base-T Command Languages PCL5c, PCL6, PostScript 3 Support Protocols TCP/IP (LPD/Port9100/IPP/IPPS/FTP/WSD) UFR II 93 Scalable fonts, 2 OCR fonts, 10 Bitmap fonts, Andale Font...

  • Page 102: Canon Imagerunner Advance Dx C357If Series Limited Warranty

    ("Purchaser") or 30,000 prints or copies (or a combination of both), whichever comes first. During such warranty period, Canon shall replace, without charge, any defective part with a new or comparable rebuilt part. This warranty shall not extend to consumables such as paper, chemicals, and toner as to which there shall be no warranty or replacement.

  • Page 103: List Of Tables

    Table 27 – Less Maintenance - Target Parts for Replacement Scenario 2 ....... 73 Table 28 – Less Maintenance - Target Parts for Replacement Scenario 3 ....... 74 Table 29 – imageRUNNER ADVANCE DX C357iF Series Main Unit Specifications ....83 Table 30 – imageRUNNER ADVANCE DX C357 Series Productivity ........86 Table 31 –...

  • Page 104: List Of Figures

    Not Have the Necessary Parts Scenario ..............74 Figure 8 – Remote Support with the Standard Remote Operator’s Software Kit ....77 Figure 9 – Canon USA Support Escalation Flow Chart .............. 81 imageRUNNER ADVANCE DX C357iF Series Service Guide...

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