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Canon imageRUNNER ADVANCE DX C7700 Series Service Manual
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Canon imageRUNNER ADVANCE DX C7700 Series Service Manual

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Summary of Contents for Canon imageRUNNER ADVANCE DX C7700 Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: http://www.support.cusa.canon.com Canon U.S.A. Canon Partner Portal website: https://www.partners.usa.canon.com Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imageRUNNER ADVANCE DX C7780i, imageRUNNER ADVANCE DX C7770i, AND imageRUNNER ADVANCE DX C7765i.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., the Service Provider agrees to indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or misuse of this Service Guide.

  • Page 4: Table Of Contents

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Contents Introduction ............................1 A. Overview ............................1 B. Features ............................3 1. Unified Firmware Platform ......................3 2. imageRUNNER ADVANCE DX Series Platform improvements ..........3 C. Configuration ............................ 5 D. Estimated Performance Standard ....................13 E.
  • Page 5 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide IV. Document Storage Capabilities ....................... 23 A. Mail Box ............................23 B. Network ............................23 C. Memory Media ..........................24 D. Advanced Box ..........................24 Security Features and Options ......................25 A. Authentication and Usage Management ..................25 1.
  • Page 6 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide C. Print/Output Management Software ....................39 1. Direct Print & Scan for Mobile ....................39 2. uniFLOW ........................... 39 3. uniFLOW Online ........................39 4. uniFLOW Online Express ......................39 5. AA-PRINT (Advanced Anywhere Print) ..................40 6.
  • Page 7 T. MEAP Counter ..........................83 U. Toner Bottle Counter ........................84 IX. Limited Warranty Support ........................ 85 A. imageRUNNER ADVANCE DX C7700 Series Limited Warranty Conditions ........ 85 B. GPR-56 Drum Unit Limited Warranty ..................... 85 C. Warranty Programs ........................85 D.

  • Page 8: Introduction

    The Canon imageRUNNER ADVANCE DX C7700 Series consists of the imageRUNNER ADVANCE DX C7780i, imageRUNNER ADVANCE DX C7770i, and imageRUNNER ADVANCE DX C7765i. The imageRUNNER ADVANCE DX C7700 Series is a family of high-speed, high-performance color digital imaging devices. The imageRUNNER ADVANCE DX platform features enhancements focused on Workflow...
  • Page 9 - Digital Signature PDF (Device and User Signature) - IPsec - SMB 3.0 - TLS 1.3 The imageRUNNER ADVANCE DX C7700 Series includes the UFP • (Unified Firmware Platform), which provides a common firmware base for the imageRUNNER ADVANCE DX devices and imageRUNNER ADVANCE DX devices.

  • Page 10: Features

    Error fixes (Critical bug fix firmware updates are released as needed) • The imageRUNNER ADVANCE DX C7700 Series comes standard- equipped with UFP V3.10, and can be updated to UFP V3.13. Note: Refer to the imageRUNNER ADVANCE V3.13 System Service Manual for details on all supported features.
  • Page 11 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide The imageRUNNER ADVANCE Series UFP V3.13 design improvements include: • New Security Enhancements o WPA3 Support o Two-Factor Identification using IC Card/PIN o Initial Password Change Not compatible with optional MiCard-equipped systems.

  • Page 12: Configuration

    ADVANCE DX C7700 Series Service Guide Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the Canon Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers.
  • Page 13 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 2 – Finishing Accessories (Advanced Finishing) Item Item Number Staple Finisher-X1 6, 7 0099C002AA Booklet Finisher-X1 0100C002AA 6, 8 Document Insertion Unit-N1 (for Staple Finisher-X1 or Booklet Finisher-X1) 0102C002AA Paper Folding Unit-J1 (for Staple Finisher-X1 or Booklet Finisher-X1)
  • Page 14 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 3 – Finishing Accessories (Office Finishing) Item Item Number Staple Finisher-AC1 6, 11, 12 3235C001AA Booklet Finisher-AC1 3236C001AA 6, 11, 13 Document Insertion Unit-Q1 1196C001AA (for Staple Finisher-AC1 and Booklet Finisher-AC1)
  • Page 15 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 4 – Hardware Accessories Item Item Number Paper Deck Unit-E1 0162C002AA POD Deck Lite-C1 0163C002AA Multi Drawer Paper Deck-C1 1136C002AA Copy Tray-R2 0164C002AA Tab Feeding Attachment-F1 8930B001AA Envelope Feeder Attachment-F1 (additional for main unit cassettes)
  • Page 16 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 5 – System Connectivity Accessories eLAN Item Item Item Number Number PCL International Font Set-A1 4821B003AA Barcode Printing Kit-D1 3999B004AA MEAP Web Connection Kit V5.6 4848B117AA Super G3 FAX Board-AS2 0166C007AA...
  • Page 17 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 6 – System Connectivity Accessories - imagePASS Item Item Number imagePASS-N2 V1.1 4099C001AA Fiery Compose 2351B006AA Fiery Impose 6596A042AA Fiery Impose and Compose 6596A043AA Productivity Package Web Activate 7752A029AA X-Rite i1 (for imagePASS-N2 V1.1)
  • Page 18 Software Maintenance Extensions can be purchased and registered up to 5 years in advance. The Application/Jar file can be attained through download only from http://www.canon.com/fau/downloads/. MiCard PLUS SC supports 35 different proximity cards types. Refer to the Canon Partner Portal for a complete list of supported card frequencies No longer available for purchase.
  • Page 19 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 8 – Supplies and Consumables Item Item Number Staple Cartridge-X1(for Staple Finisher-AC1 & Booklet Finisher-AC1) 0146C001AA Staple Cartridge-Y1 (for Booklet Finisher-AC1) 0148C001AA Staple-N1 (for Staple Finisher-X1 & Booklet Finisher-X1) 1007B001AA Staple-P1 (for Booklet Finisher-X1)

  • Page 20: Estimated Performance Standard

    • The use of recommended media • The use of Genuine Canon service and consumable parts • The actual performance of the machine may vary, based on customer usage factors, the physical environment in which the machine is installed, the types of jobs performed, and the types of media used.

  • Page 21: Optimum Performance Range And Monthly Copy/Print Volume

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Optimum Performance Range and Monthly Copy/Print Volume 1. The Optimum Performance Range The optimum performance range is the volume range that the equipment is intended to run on a regular basis to maintain a high level of performance and print/copy quality.

  • Page 22: Hardware Accessory Options

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Hardware Accessory Options Canon-Branded paper feed, accessories and finishers for the imageRUNNER ADVANCE DX C7700 Series. Refer to the Appendix to see the specifications for the hardware accessory options. Printer Cover-H2 •...

  • Page 23: Upright Control Panel-J1

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Upright Control Panel-J1 The upright control panel, features a pressure type 10.4” SVGA Full-Color • touchscreen with hard keys. The user can adjust the position and angle of the control panel to enable •...

  • Page 24: 2/3 Hole Puncher Unit-A1

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide 2/3 Hole Puncher Unit-A1 Inner puncher provides 2-hole and 3-hole punch capabilities the Staple • Finisher-AC1 or Booklet Finisher-AC1. Supports paper sizes up to 11" x 17". • Supports paper weights up to 110 lb cover (300 g/m •...

  • Page 25: Document Insertion/Folding Unit-K1

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Document Insertion/Folding Unit-K1 Inserts pre-printed cover sheets or insertion sheets up to 140 lb Index • (256 g/m ) for binding. The paper feed tray has a capacity of up to 100 sheets each (20 lb bond •...
  • Page 26 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Figure 1 – imageRUNNER ADVANCE DX C7700 Series Hardware Configuration Chart imageRUNNER ADVANCE DX C7700 Series Service Guide April 2022 Revision 4 Page 19...

  • Page 27: System Features And Options

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide III. System Features and Options The functionality of the imageRUNNER ADAVANCE DX C7700 Series can be expanded by installing the following system related optional accessories and software. Copy and Print Options 1. imagePASS-N2 V1.1 •...

  • Page 28: Universal Send

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Universal Send The Universal Send features are available as a standard with the main engine. 1. Universal Send Trace & Smooth PDF • Enables the user to make Trace & Smooth PDF, and Adobe Reader Extensions PDF files.

  • Page 29: Remote Fax Kit-A1

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide 5. Remote Fax Kit-A1 The Remote Fax Kit-A1 enables an imageRUNNER ADVANCE DX • device without a Fax board installed (the client device) to utilize the Super G3 Fax board installed in another imageRUNNER ADVANCE DX device (the fax server) to send and receive fax documents via the server.

  • Page 30: Document Storage Capabilities

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide IV. Document Storage Capabilities The imageRUNNER ADVANCE DX C7700 Series machines offer methods to store and access scanned documents and files via built-in storage and external storage. Mail Box • Network •...

  • Page 31: Memory Media

    USB port to scan and store documents in the PDF, JPEG, TIFF, XPS or OOXML file format. Users can also print files stored in the memory media from an imageRUNNER ADVANCE DX C7700 Series machine at any time with the desired print settings.

  • Page 32: Security Features And Options

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Security Features and Options The imageRUNNER ADVANCE DX C7700 Series machines include a comprehensive set of security features, such as Device Authentication, Data Security, Document Security, and Network Security. Options available for the imageRUNNER ADVANCE DX C7700 with the imagePASS Server attached.

  • Page 33: Card Reader Solutions

    Note: To purchase a license of uniFLOW Online, training is required. Training is required to obtain support for uniFLOW Online or the uniFLOW Online trial from Canon’s Technical Support Center. For more information on uniFLOW Online training, go to the Training section on the...

  • Page 34: Uniflow Online Express

    Note: To install uniFLOW Online Express, training is not required. However, uniFLOW Online Express training is required to receive uniFLOW Online Express support from Canon’s Technical Support Center. Dealers which have taken uniFLOW Online training are automatically certified for uniFLOW Online Express. For more information on uniFLOW...

  • Page 35: Data Management And Security

    • Optional Security Kits (HDD Data Erase Kit and Mirroring Kit) CAUTION Canon U.S.A., Inc. is not liable for any damages resulting from the loss or corruption of data. (See the DISCLAIMER, on page for further details.) 1. Initialize All Data/Settings Function The Initialize All Data/Settings function is a standard function on all Canon devices.

  • Page 36: Tpm (Trusted Platform Module)

    Once the TPM setting is activated, if the end user fails to back up the TPM key, or if the end user loses the TPM key, it may result in permanent, unrecoverable data loss, for which Canon U.S.A., Inc. is not liable. (See the DISCLAIMER, on page for further details.)

  • Page 37: Hdd Data Erase Scheduler

    ADVANCE models that aids in safeguarding information and supporting security compliance. The solution enables system administrators to schedule HDD overwrite on Canon devices at a set time (daily, weekly and monthly) or Overwrite HDD data on-demand. System administrators receive a printed confirmation report upon execution of scheduled or on-demand overwriting.

  • Page 38: Document Security

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Document Security The imageRUNNER ADVANCE DX C7700 Series machines offer several document security modes to protect printed and distributed documents. 1. Adobe LiveCycle Rights Management ES Server Integration Adobe LiveCycle enables System Administrators to set automatic...

  • Page 39: Ir-Adv Security Kit-Ah1 For Ieee 2600 Common Criteria Certification

    4. iR-ADV Security Kit-AH1 for IEEE 2600 Common Criteria Certification The optional imageRUNNER ADVANCE Security Kit-AH1 certifies that the imageRUNNER ADVANCE DX C7700 Series complies with IEEE standard 2600 . IEEE 2600 is a standard to protect hardcopy devices in a...

  • Page 40: Network Security

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Network Security The imageRUNNER ADVANCE DX C7700 Series machines secure network communications by using IP Address and MAC (Media Access Control) Address filters, encryption and authentication, and network port and application access control.

  • Page 41: Device Security

    Device Configuration Management function or the imageWARE Enterprise Management Console Device Configuration Management Plug-In, and can be copied to multiple devices. Refer to the imageRUNNER ADVANCE DX C7700 Series Service Manual for more details 2. Restrict Service Representation Access Function...

  • Page 42: Verify System At Startup

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide IMPORTANT In the event that the system administrator password becomes unavailable, the password can be cleared by the service technician using service mode if the Restrict Service Representation Access Function is set to ‘Off’.

  • Page 43: Software Solutions

    A client-based device dashboard application to operate document publishing, management, and printing from an end-user’s PC. In addition, this desktop application can be used with Canon’s imageWARE Document Server application in cases where customers want to share documents that are managed across workgroups or departments.

  • Page 44: Therefore

    Therefore includes tools for keyword dictionary searching, configuration of security and permissions, and primary and backup storage. Therefore also supports document scanning with Canon multi-functional devices with its Therefore MFP Application, as well as with scanners that have ISIS/TWAIN drivers. Users may connect to Therefore by way of the Internet, or with Therefore Web Access and Mobile Access to manage documents wherever they are.

  • Page 45: Scan Management Software

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Scan Management Software 1. Authorized Send Authorized Send is a MEAP application, which enables walk-up users to distribute documents quickly and securely. Authorized Send is an adaptable solution that integrates and authenticates with a wide variety of authentication servers and enterprise systems using common protocols.

  • Page 46: Print/Output Management Software

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Print/Output Management Software 1. Direct Print & Scan for Mobile Direct Print & Scan for Mobile is a combination of a MEAP application that runs on an imageRUNNER ADVANCE DX device and a client mobile application that runs on certain BlackBerry smartphones, Android, and Apple iPhone and iPad devices.

  • Page 47: Aa-Print (Advanced Anywhere Print)

    7. Canon Mobile Printing The Canon Mobile Printing application provides simple mobile print functionality. The Canon Mobile Print app is available for a free download on the Apple iPhone and iPad devices, or Android smartphones and tablets, and supports a wide variety of Canon devices.

  • Page 48: Device Security And Management Software

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Device Security and Management Software 1. AA-PROX (Advanced Authentication – Proximity Card) The AA-PROX solution is a login platform that authenticates walk-up end- users to the machine via a registered proximity card or by entering a user name and password.

  • Page 49: Uniflow Online

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide 4. uniFLOW Online uniFLOW Online is a cloud-based secure printing and cost tracking solution. It is used to help businesses manage their print environment without having to invest in a print server infrastructure, and enables them to keep control of the full printing and scanning process.

  • Page 50: Imageware Enterprise Management Console And Plug-Ins

    Web services and HTML protocols. 9. MDS Cloud The Canon MDS (Managed Document Services) Cloud is a PAAS (Platform as a Service) solution. It consists of an MDS Collection and Configuration Agent, which is installed at the customer’s site, to discover devices and gather information from a customer’s complete fleet of devices,...

  • Page 51: Dealer Sales/Service Authorization And Educational Training

    DX C7700 Series a dealership must have at least one (2) technicians who successfully completed at least one (1) of the learning paths below. The learning path for the imageRUNNER ADVANCE DX C7700 Series Devices has been designed to build the knowledge and skills of your support professionals that will affect your customers in the most positive manner, both in the support of the product and the solutions you offer.

  • Page 52: Foundational Prerequisites

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Foundational Prerequisites Prior to taking the imageRUNNER ADVANCE DX C7700 Series Blended Training program, technicians must successfully complete Canon’s Foundational Training Program which includes online and blended programs. See the Canon U.S.A.’s...

  • Page 53: Uniflow Online And Uniflow Online Express Training Courses

    Training is required to allow the servicing dealer to enroll in Data Backup Service. Service technicians who complete the Data Backup Service training are entitled to live, phone-based support through the Canon USA TSC. Table 15 – Data Backup Service Training...

  • Page 54: Multi Function Professional Puncher-A1/B1 Training

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Multi Function Professional Puncher-A1/B1 Training To service the Multi Function Professional Puncher-A1/B1, service technicians must complete the following: 1. Learning Path for Technicians certified on the Professional Puncher-B1 Table 16 – Multi Function Professional Puncher Training for Technicians...

  • Page 55: Training Facilities

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Training Facilities 1. Online Courses The online courses are located in the e-Learning center on the Canon USA e-Support Center Website. Certification maps on the e-Support Center Website provide easy access to the training. The online courses can be conducted at any dealer facility that is suitable for online student learning.

  • Page 56: Servicing Notes

    ADVANCE DX C7700 Series Service Guide VIII. Servicing Notes Power and Plug Requirements Canon USA Inc. strongly suggests dedicated and properly grounded outlets be provided for these imageRUNNER ADVANCE DX devices. The imageRUNNER ADVANCE DX C7780i Main Unit requires a dedicated •...
  • Page 57 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide IMPORTANT We recommend an additional standard 120 V/15 A NEMA 5-15 outlet for • service tools, such as a laptop computer or vacuum that may be used when servicing or configuring the machine.
  • Page 58 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Figure 3 – Power and Plug Requirements configured with the AC1 Finisher imageRUNNER ADVANCE DX C7700 Series Service Guide April 2022 Revision 4 Page 51...
  • Page 59 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 20 – Power and Plug Requirements for Main Unit and Accessories Power Supply Description Power Supply Specifications imageRUNNER ADVANCE 208V – 240V/15A outlet NEMA 6-15 DX C7780i imageRUNNER ADVANCE 120V / 20A outlet...

  • Page 60: Installation Dimensions & Weight

    ADVANCE DX C7700 Series Service Guide Installation Dimensions & Weight The imageRUNNER ADVANCE DX C7700 Series approximate weight and dimensions differ depending on its configuration with the optional accessories. The dimensions are for reference only and should not be confused with the required space for installation.
  • Page 61 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 22 – Weight Component Approximate Weight Main Unit (Toner bottle excluded) 549 lb 249 kg Paper Deck Unit-E1 75 lb 34 kg POD Deck Lite-C1 149 lb 68 kg Multi Drawer Paper Deck-C1...

  • Page 62: Installation Space Requirements

    ADVANCE DX C7700 Series Service Guide Installation Space Requirements The imageRUNNER ADVANCE DX C7700 Series machine approximate installation space requirements may differ, depending on how the machine is configured and the optional accessories attached. Always ensure that there is enough space for servicing and operation of the main unit and configuration.
  • Page 63 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 24 – Installation Space Main Unit with Finishing and Paper Feed Options Main unit with Booklet Finisher-X1, Buffer Path Unit-M1 and POD Deck Lite-C1 imageRUNNER ADVANCE DX C7700 Series Service Guide...

  • Page 64: Estimated Installation Times

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit and optional accessories, calculated from the average amount of labor hours. The estimated unpack and installation times are based on a minimum of one (1) experienced technicians unless otherwise specified.
  • Page 65 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 25 – Estimated Installation Times Continued Estimated Description Total Time Paper Folding Unit-J1 22 minutes Inner Booklet Trimmer-A1 17 minutes Buffer Pass Unit-M1 14 minutes Finisher Jogger Kit-A1 9 minutes Utility Tray-B1...

  • Page 66: Recommended System Engineer Requirements

    5. Scanning It is also important that the SE have computer skills and working knowledge in Remote Support Tools – (WebEx, TeamViewer, Windows RDC) The Education/Training of a successful Canon dealership’s SE include: 1. CompTIA A+/Network +/Security + 2. Microsoft Certified 3.

  • Page 67: Canon Remote Services

    ADVANCE DX C7700 Series Service Guide Canon Remote Services Canon Remote Services are a suite of tools and best practices that Canon USA provides to dealers to help maximize efficiency and reduce labor costs. Canon Remote Services provide the following benefits to customers and...

  • Page 68: Optional Integration Applications

    Plug-In for the imageWARE Enterprise Management Console retrieves meter and service information from up to 1,000 Canon printers, Canon multifunction devices and third-party devices using the standard printer MIB (Management Information Base). The RDS Plug-In transmits the collected data directly to the UGW.

  • Page 69: Content Delivery System

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide 6. Content Delivery System The CDS (Content Delivery System) is a system that delivers and installs firmware and MEAP (Multifunction Embedded Application Platform) applications. The advantages of the CDS include reduced service costs (labor and travel), improved first-call resolution, and provides access to the latest version of firmware.

  • Page 70: Remote Operator's Software Kit

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Method A – Ensures that the device always has the latest version of firmware installed. After a one-time setup by the service technician, the machine automatically downloads and installs new firmware as it becomes available.

  • Page 71: Device Configuration Management

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Device Configuration Management 1. Device Configuration Manager DCM (Device Configuration Management) is a function to migrate the device settings information (Settings/Registration Basic Information and Service Mode Settings) as backup data, installation (replacement/mass installation) to the same model or installation to a different model.

  • Page 72: Data Backup Service

    Data Backup Service The Data Backup Service provides automatic data backup periodically to a cloud-based server hosted at Canon Business Imaging Online. The end-user administrator can execute the Data Backup Service. The Data Backup Service backs up the imageRUNNER ADVANCE third Generation device user mode...

  • Page 73: Firmware Upgrade

    ADVANCE DX device and factory settings restored. 2. Content Delivery System The CDS is Canon’s next generation system for the delivery and installation of firmware to imageRUNNER ADVANCE DX devices with the imagePASS Server attached. Refer to the...

  • Page 74: Lms (License Management System)

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide LMS (License Management System) To activate optional software programs and features preinstalled on the imageRUNNER ADVANCE DX device, you must obtain a license through the LMS server. This replaces the need for additional hardware or dongles to activate new software.

  • Page 75: Hard Disk Drive Handling

    CAUTION Canon USA or any of its affiliates or dealers are not liable for any damages for loss of data received or stored on the hard disk, including loss arising from lost opportunity to use such data, even if Canon is informed of the possibility of such damages.

  • Page 76: Consumables

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Consumables Consumables are all products and materials that are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 77: Drum

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide 2. Drum Table 28 – GPR-56 Drum Unit Estimated Life Part Description Quantity Remarks imageRUNNER ADVANCE DX Number C7780i C7770i C7765i imageRUNNE R ADVANCE DX C7780i Based on an Average Monthly Print...

  • Page 78: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 79 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 29 – Main Unit Consumable Parts Continued Description Part Number Quantity Estimated Life Remarks Right Deck Pickup Roller 1,000,000 sheets Left Deck Pickup Roller FL0-4500-000 Cassette 3 Pickup Roller 600,000 sheets...
  • Page 80 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 31 – POD Deck Lite-C1 Consumable Parts List Description Part Number Quantity Estimated Life Remarks Replaced Pickup Roller FL0-4500-000 1,000,000 sheets based on the Separation Roller FC0-9631-000 1,000,000 sheets number of...
  • Page 81 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 34 – Booklet Finisher-X1 / Staple Finisher-X1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Tray-1 Torque Limiter FC9-3559-000 200,000 times Tray-2 Torque Limiter FC9-3559-000 200,000 times Stapler Unit FM0-2341-000...
  • Page 82 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 36 – Document Insertion Unit-N1 Consumable Parts Description Part Number Quantity Estimated Life Remarks Upper Tray Pickup roller 4A3-3870-000 100,000 sheets Upper Tray Separation roller 4A3-3868-000 100,000 sheets Upper Tray Feed roller...

  • Page 83: Fixing Unit Assembly

    Fixing Unit Assembly As an option, Canon USA has made available Main Engine Fixing Unit for replacement as single units. The Fixing Unit consist of consumable and periodically replaced parts.

  • Page 84: Periodically Replaced Parts

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Periodically Replaced Parts Some parts of the machine must be maintained and replaced periodically to ensure a specific level of machine performance. These parts can affect the performance of the machine once they fail, even if there is no external change or damage.

  • Page 85: Periodic Maintenance

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Periodic Maintenance Some parts of the machine must be checked and/or replaced on a periodic basis to ensure a specific level of machine performance. These parts are likely to affect the performance once they fail even in the absence of external change or damage.
  • Page 86 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 44 – Reader / ADF Periodic Maintenance Items Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task Reader Clean when soiling is remarkable Front and back sides of As necessary...
  • Page 87 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 46 – Staple Finisher-X1 / Bookelt Finisher-X1 / Staple Finisher-AC1 / Booklet Finisher-AC1 Periodic Maintenance Items Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task Photo Sensor As necessary...
  • Page 88 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 49 – Multi Function Professional Puncher-B1 Main Unit Periodic Maintenance Estimated Maintenance Part Name Remarks Interval Task 1,000,000 Inspect / Punch drive cams Lubricated with grease sheets Lubricate 1,000,000 Punch motor belt...

  • Page 89: Soft Counter

    ADVANCE DX C7700 Series Service Guide Soft Counter The imageRUNNER ADVANCE DX C7700 Series uses soft counters to track its functional copy use. The control panel can display up to eight (8) counters on the counter status check screen (when the counter check key button on the control panel is pressed).

  • Page 90: Meap Counter

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide MEAP Counter The MEAP application counter counts the number of prints and scans made per MEAP application. You can view the MEAP counter by logging on to the MEAP SMS (Service Management Service) Application/License Information page via a Web browser.

  • Page 91: Toner Bottle Counter

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Toner Bottle Counter The imageRUNNER ADVANCE machine has Toner Bottle Counters that increment after the machine recognizes that a new toner bottle has been inserted. These counters provide support when billing customers who order and consume a lot of toner.

  • Page 92: Limited Warranty Support

    The Flat-Rate Program provides a flat-rate credit to Canon USA’s • full-line dealers as compensation for warranty expenses that they may incur. Canon USA Authorized Parts Repair Facilities that repair circuit boards for • various Canon products. The e-Tag, an electronic limited warranty claim form, that is completed •...

  • Page 93: Service Parts Availability

    All National Holidays Shipment options are subject to change Only authorized dealer personnel with a unique PIN access code will be allowed to utilize this service. Contact the Canon Parts Order Center (canonparts@cusa.canon.com) for more information. imageRUNNER ADVANCE DX C7700 Series Service Guide...

  • Page 94: Product Technical Support Offerings

    Specialist for the imageRUNNER ADVANCE Series is required for an escalation to Field Support Staff. The DES must have worked on the problem directly before a TSC can escalate to Field Support Staff. See the Canon USA Support Escalation Flow Chart in Figure 5 –...
  • Page 95 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Figure 5 – Canon USA Support Escalation Flow Chart imageRUNNER ADVANCE DX C7700 Series End-User Contacts Servicing Dealer (Service technician is dispatched to site) Close Case Servicing Technician Contacts Canon USA TSC...

  • Page 96: Internet Support

    ADVANCE DX C7700 Series Service Guide Internet Support Canon USA’s Engineering Services and Solutions Division provides high- quality e-Support via the Internet, and is only available for Canon USA’s Authorized Servicing Dealers. 1. Canon USA’s e-Support Center Website To access e-Support, go to the Canon USA’s e-Support Center Website.

  • Page 97: Appendix

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide XI. Appendix Registered Paper Types and Weight Table 54 – Registered Paper Types and Weight Paper Type Paper Weight Thin 2 14 to 15 lb bond (52 to 59 g/m Thin 1...
  • Page 98 67 to 80 cover (181 to 220 g/m Note: Clear Film can be displayed as a paper type via a Service Mode Setting. See the imageRUNNER ADVANCE DX C7700 Series Service Manual. IMPORTANT Clear Film image quality is not guaranteed.

  • Page 99: Specifications

    Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Specifications Note: All specifications are for reference purposes only and are subject to change without notice. Table 55 – imageRUNNER ADVANCE DX C7700 Series Specifications Specification Item imageRUNNER ADVANCE DX C7780i C7770i...
  • Page 100 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 55 – imageRUNNER ADVANCE DX C7700 Series Specifications Continued Specification Item imageRUNNER ADVANCE DX C7780i DX C7770i DX C7765i Paper Deck 1,100 sheets x 2 Decks (20 lb bond (80 g/m²)) 1,100 sheets x 2 Decks (19.9 lb bond (75 g/m²))
  • Page 101 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 55 – imageRUNNER ADVANCE DX C7700 Series Specifications Continued Specification Item imageRUNNER ADVANCE DX C7780i DX C7770i DX C7765i Without the upright control panel 27 1/8" x 36 7/8" x 46 5/8" (689 mm x 937 mm x 1,185 mm)
  • Page 102 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 57 – Feeder Specifications Item Specifications Original Feeding Automatic Document Feeder Mechanism Size Maximum: 12" x 17" (304.8 x 431.8 mm) Minimum: 2 3/4" x 5 1/2" (70.0 mm x 139.7 mm) Long Original: 17"...
  • Page 103 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 58 – POD Deck Lite-C1 Specifications Item Specification 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, Paper Sizes STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 104 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 61 – Multi Drawer Paper Deck-C1 Specifications Item Specifications 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, Paper Sizes STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 105 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 62 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 106 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 62 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Continued Item Specifications No Collating/Collate/Group mode (Cascade-Load mode) * • LTR: 2,500 sheets (or 12 3/4" (325 mm) in height) No Collating/Collate/Group mode (Random-Load mode) * •...
  • Page 107 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 62 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Continued Item Specifications (When the standard staple cartridge is attached, with the exception of coated paper) Corner/Double • LTR and EXEC (excluding coated paper) 100 sheets (14 lb bond to 20 lb bond (52 g/m²...
  • Page 108 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 62 – Booklet Finisher-X1 and Staple Finisher-X1 Specifications Continued Item Specifications 311 W or less (including the Puncher Unit-BF1) Maximum Power 384 W or less (including the Puncher Unit-BF1 and Inner Booklet...
  • Page 109 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 63 – Booklet Finisher-AC1 and Staple Finisher-AC1 Specifications Item Specifications Size 13" x 19", 12 5/8" x 17 11/16", 12"x18", 11"x17", LGL, LTR, LTRR, STMTR, EXEC, and Custom size (5 1/2" x 5 7/8" to 13" x 19 1/4" (139.7 mm x 148 mm to 330.2 mm x 487.7 mm))
  • Page 110 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 63 – Booklet Finisher-AC1 and Staple Finisher-AC1 Specifications Continued Item Specifications Z-Fold mode (when the Document Insertion / Folding Unit-K1 is attached) • 11" x 17": 30 sheets • LGL and LTRR: 10 sheets...
  • Page 111 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 63 – Booklet Finisher-AC1 and Staple Finisher-AC1 Specifications Continued Item Specifications Size 12" x 18" (305 mm x 457 mm), 11" x 17", LGL, LTRR, A3, B4, A4R, and Custom Size (7 3/4" x 10 5/8" to 12" x 18" (195.0 mm x 270.0 mm to 304.8 mm x 457.2 mm))
  • Page 112 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 64 – Finisher Jogger Kit-A1 Specifications Item Specifications Required Equipment Staple Finisher-AC1 or Booklet Finisher-AC1 Standard 11” x 17”, LGL, LTR, LTRR, EXEC Feed Direction: 7 1/8” to 17” (182 mm to 431.8 mm)
  • Page 113 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 66 – Paper Folding Unit-J1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Accordion Z-Fold: LTRR Double Parallel Fold: LGL, LTRR Half Fold: LTRR Weight Paper Size/Weight/Type...
  • Page 114 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 68 – Document Insertion / Folding Unit-K1 Specifications Item Specifications Size Z-Fold: 11" x 17", LGL, and LTRR C-Fold: LTRR Weight Z-Fold: 16 to 28 lb bond (60 to 105 g/m...
  • Page 115 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 69 – Multi Function Professional Puncher-B1 Item Specification Loose Leaf 3-Hole Punch (round) Loose Leaf 5-Hole Punch (round) Velo Bind 11-Hole Punch (round) Plastic Comb 19-Hole Punch (rectangle) Twin Loop 21-Hole Punch (rectangle)
  • Page 116 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 70 – Copy Card Reader-F1 Specifications Item Specifications Available Cards Magnetic Card Readout Method Magnetic readout Magnetic Card Reading Face up Direction Store/Replay Replay Power Source From the main unit Dimensions 3 1/2"...
  • Page 117 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 72 – System Environment Item Specifications Windows 8.1 WSD Scan Windows 10 Windows Internet Explorer 11 • Microsoft Edge • System requirements for • Google Chrome the Remote UI Mac OS •...
  • Page 118 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 72 – System Environment Continued Item Specifications SMB server • Windows Server 2012 • Windows Server 2016 Windows servers allowed • Windows Server 2019 for accessing WebDAV server • Windows Server 2012: Internet Information Services 8.0 •...
  • Page 119 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 73 – Send Function (Push Scan) Item Specifications Type Color Scanner Maximum Original Depends on copy specifications Scanning Size 100x100 dpi, 150x150 dpi, 200x100 dpi (Normal), 200x200 dpi (Fine), Resolution for Scan...
  • Page 120 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 75 – Send Function (Internet/Intranet Fax) Item Specifications Internet FAX SMTP (send*)/POP3 (receive**) Intranet FAX SMTP (send/receive*) Communication Protocol * Supports SMTP authentication and encrypted communication (TLS) during SMTP send/receive ** Supports APOP/POP before SMTP and encrypted communication (TLS) during POP RX Simple mode, Full mode (ITU-T T.37 and W-NET FAX compliant, color...
  • Page 121 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 78 – Printer Settings Item Specifications Type Internal Print Size Depends on copy specifications Print Speed Depends on copy specifications UFR II: 600 dpi x 600 dpi, 1200 dpi x 1200 dpi...
  • Page 122 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 79 – Advanced Box Functions Item Specifications Standard: 16 GB Storage Capacity Maximum: 480 GB (optional) Maximum Path Length 256 characters Maximum Number of Files a Single Directory 1,000 (including folders)
  • Page 123 Canon imageRUNNER ADVANCE DX C7700 Series Service Guide Table 81 – ImagePASS-N2 V1.1 Item Specifications Platform E400 Code Base FS350 Linux Intel Pentium G4400, 3.3GHz Standard Memory 4 GB (4 GB x 1) DDR4-2133MHz Optional Memory Hard Disk Drive 500 GB SATA, 2.5 inch.
  • Page 124 Separate Warranty. Non-Canon brand equipment that may be distributed with the Product is sold "AS IS" and without warranty of any kind by Canon, including any implied warranty regarding merchantability or fitness for a particular purpose, and all such warranties are disclaimed. The sole warranty, if any, with respect to such non-Canon brand items is given by the supplier or producer thereof.

  • Page 125: Canon Imagerunner Advance Dx C7780I/C7770I/C7765I Series Limited Warranty

    ADVANCE DX C7700 Series Service Guide List of Tables Table 1 – imageRUNNER ADVANCE DX C7700 Series Main Engine ........5 Table 2 – Finishing Accessories (Advanced Finishing) ............. 6 Table 3 – Finishing Accessories (Office Finishing) ..............7 Table 4 –...
  • Page 126 Table 53 – Parts Order Center Days and Hours of Operation ..........86 Table 54 – Registered Paper Types and Weight ..............90 Table 55 – imageRUNNER ADVANCE DX C7700 Series Specifications ......92 Table 56 – imageRUNNER ADVANCE DX C7700 Print/Copy Speeds ........94 Table 57 –...

  • Page 127: List Of Figures

    ADVANCE DX C7700 Series Service Guide List of Figures Figure 1 – imageRUNNER ADVANCE DX C7700 Series Hardware Configuration Chart..19 Figure 2 – Power and Plug Requirements configured with the X1 Finisher ......50 Figure 3 – Power and Plug Requirements configured with the AC1 Finisher ......51 Figure 4 –...

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