Page 1 Dell™ OptiPlex™ 330 User’s Guide Model DCSM and DCNE w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
Page 2: Abbreviations And Acronyms
Microsoft Corporation; Computrace and Absolute are registered trademarks of Absolute Software Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency.
Page 3: Table Of Contents
Contents Finding Information ....Mini Tower Computer Views ..Front View ......Back View .
Page 4 Manageability ..... . Dell OpenManage™ IT Assistant ..Dell OpenManage Client Instrumentation .
Page 5 Adjusting the Volume ....Adjusting the Picture ....Securing Your Computer .
Page 6 Dell Diagnostics ..... When to Use the Dell Diagnostics ..Starting the Dell Diagnostics From Your Hard Drive .
Page 7 ... . Using Microsoft Windows System Restore ..Using Dell™ PC Restore and Dell Factory Image Restore ... .
Page 8 Turning Off Your Computer ... . . Before Working Inside Your Computer ..12 Mini Tower Computer Parts ..Removing the Computer Cover .
Page 9 Battery ......Replacing the Battery ....Power Supply .
Page 10 Removing Memory ....Cards ......PCI and PCI Express Cards .
Page 11 ....Contacting Dell .....
Page 12 Contents...
Page 13: Finding Information
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Finding Information...
Page 14 You can use the media to reinstall drivers (see "Reinstalling Drivers and Utilities" on page 134), to run the Dell Diagnostics (see "Dell Diagnostics" on page 111). Readme files may be included on your media to provide last-minute updates...
Page 15 Find It Here • Basic troubleshooting information Quick Reference Guide NOTE: • How to run the Dell Diagnostics This document may be optional and may not ship with your computer. • Tools and utilities • How to set up a printer...
Page 16 These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact support. • Enter the Express Service Code to direct your call when contacting support. NOTE: As an increased security measure, the...
Page 17 • Service and support — Service call status and support history, service contract, online discussions with technical support • Dell Technical Update Service — Proactive e-mail notification of software and hardware updates for your computer • Reference — Computer documentation,...
Page 18 What Are You Looking For? Find It Here • How to use Windows Vista™ Windows Help and Support Center Click the Windows Vista start button • How to work with programs and files → Help and Support. • How to personalize my desktop Type a word or phrase that describes your problem and click the arrow icon.
Page 19 What Are You Looking For? Find It Here After you reinstall your operating system, use the Drivers and Utilities disc to reinstall drivers for the devices that came with your computer. Your operating system product key label is located on your computer. NOTE: The color of your disc varies based on the operating system you ordered.
Page 20 Finding Information...
Page 21: Mini Tower Computer Views
Mini Tower Computer Views Front View Mini Tower Computer Views...
Page 22 Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or call Support. optical drive Use the optical drive to play a CD/DVD. floppy drive The floppy drive is optional. drive activity light The drive activity light is on when the computer reads data from or writes data to the hard drive.
Page 23: Back View
Back View Mini Tower Computer Views...
Page 24: Back Panel Connectors
cover release latch This latch allows you to open the computer cover. padlock rings Padlock rings are for attaching a commercially available antitheft device. The padlock rings allow you to secure the computer cover to the chassis with a padlock to prevent unauthorized access to the inside of the computer.
Page 25 parallel Connect a parallel device, such as a printer, to the parallel connector connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address.
Page 26 microphone/line- Use the blue and pink line-in connector to attach a in connector record/playback device such as a cassette player, CD player, or VCR; or a personal computer microphone. USB 2.0 Use the back USB connectors for devices that typically connectors (6) remain connected, such as printers and keyboards.
Page 27: Mini Tower Specifications
Mini Tower Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor ® Processor type Intel Core™ 2 Duo ®...
Page 28 Memory (continued) Maximum memory 4 GB NOTE: When using 4 GB of memory, the ® ® Microsoft Windows Operating Systems may report less memory in the system than is physically installed in the DIMM slots. BIOS address F0000h Ports and Connectors External connectors: Serial 9-pin connector;...
Page 29 Power NOTE: DC power supply: Power consumption from an AC power source can be zero when the computer is unplugged from that power source. However, the system draws a minute amount of power from the internal coin cell battery even when the computer is not drawing power from the AC power source.
Page 30 Controls and Lights Diagnostic lights four lights on the front panel (See "Diagnostic Lights" on page 106.) Standby power light AUX_PWR on the system board Expansion Bus Bus type PCI 2.3 PCI Express 1.0A SATA 1.0A and 2.0 USB 2.0 Bus speed PCI: 133 MB/s PCI Express x16: 8 GB/s bidirectional speed...
Page 31 Drives Externally accessible • one 3.5-inch drive • two 5.25-inch drive bays Available devices • hard drive, DVD+/-RW drive, DVD- ROM, CD-RW drive, floppy drive Internally accessible • two bays for 1-inch-high hard drives Video Type • Intel G31 (integrated on system board) •...
Page 32 Environmental (continued) Storage 5 to 500 Hz at 0.001 to 0.01 G Maximum shock: Operating 40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 51 cm/sec [20 in/sec]) Storage 105 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 127 cm/sec [50 in/sec]) Altitude:...
Page 33: Desktop Computer Views
Desktop Computer Views Front View USB 2.0 connectors (2) Use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup Options" on page 80 for more information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.
Page 34 The floppy drive is optional. 10 optical drive Use the optical drive to play a CD/DVD. 11 Service Tag Use the Service Tag to identify your computer when you access the Dell Support website or call Support. Desktop Computer Views...
Page 35: Back View
Back View card slots Access connectors for any installed PCI and PCI Express cards. back panel Plug USB, audio, and other devices into the appropriate connectors connector (see "Back Panel Connectors" on page 36 for more information). power connector Insert the power cable. voltage selector For selecting voltage rating.
Page 36: Back Panel Connectors
Back Panel Connectors parallel Connect a parallel device, such as a printer, to the parallel connector connector. If you have a USB printer, plug it into a USB connector. NOTE: The integrated parallel connector is automatically disabled if the computer detects an installed card containing a parallel connector configured to the same address.
Page 37 network adapter To attach your computer to a network or broadband device, connector connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer.
Page 38 VGA video Connect the monitor’s VGA cable to the VGA connector on connector the computer. On computers with a video card, use the connector on the card. serial connector Connect a serial device, such as a handheld device, to the serial port.
Page 39: Desktop Computer Specifications
Desktop Computer Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type • Intel Core 2 Duo •...
Page 40 Memory (continued) Maximum memory 4 GB NOTE: When using 4 GB of memory, the ® ® Microsoft Windows Operating Systems may report less memory in the system than is physically installed in the DIMM slots. Ports and Connectors External connectors: Serial 9-pin connector;...
Page 41 Power NOTE: DC power supply: Power consumption from an AC power source can be zero when the computer is unplugged from that power source, but the internal battery does draw a minute amount of power from the power supply even when the computer is not drawing power from the AC power source.
Page 42 Controls and Lights Diagnostic lights four lights on the front panel (See "Diagnostic Lights" on page 106.) Standby power light AUX_PWR on the system board Communications Network adapter 10/100/1000 Ethernet LAN on system board Expansion Bus Bus type PCI 2.3 PCI Express 1.0A SATA 1.0A and 2.0 USB 2.0...
Page 43 Expansion Bus connector size 164 pins (x16) connector data width 16 PCI Express lanes (x16) (maximum) PCI and PCI Express: with optional, full-height PCI Express riser-card cage, supporting both low-profile and full-height cards connectors card size one low-profile card and one full-height card connector size 120 pins connector data width...
Page 44 Drives Externally accessible • one 3.5-inch drive • one bay for CD/DVD or optional second hard drive Available devices • hard drive, DVD+/-RW drive, DVD- ROM, CD-RW drive, Floppy drive Internally accessible • one bay for 5.25-inch (1-inch-high) hard drive Video Type •...
Page 45 Environmental (continued) Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 0.5 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating 40 G +/- 5% with pulse duration of 2 msec +/- 10% (equivalent to 51 cm/sec [20 in/sec]) Storage 105 G +/- 5% with pulse duration of 2 msec...
Page 46 Desktop Computer Views...
Page 47: Setting Up Your Computer
Setting Up Your Computer Installing Your Computer in an Enclosure Installing your computer in an enclosure can restrict the airflow and impact your computer’s performance, possibly causing it to overheat. Follow the guidelines below when installing your computer in an enclosure: NOTICE: The operating temperature specifications indicated in this manual reflect the maximum ambient operating temperature.
Page 48 • If your computer is installed in a corner on a desk or under a desk, leave at least 5.1 cm (2 in) clearance from the back of the computer to the wall to permit the airflow required for proper ventilation. Setting Up Your Computer...
Page 49: Setting Up A Home And Office Network
NOTICE: Do not install your computer in an enclosure that does not allow airflow. Restricting the airflow impacts your computer’s performance, possibly causing it to overheat. Setting Up a Home and Office Network Connecting to a Network Adapter To connect a network cable: NOTE: Plug the network cable into the network adapter connector on the computer.
Page 50: Network Setup
network adapter connector network device network adapter connector on computer network cable Network Setup Windows XP ® ® The Microsoft Windows XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.
Page 51: Connecting To The Internet
1 Click the Windows Vista Start button, , and then click Network→ Network and Sharing Center. 2 Click Set up a connection or network. 3 Select the type of network connection you want to make and follow the instructions on the screen. 4 When finished, close the Network and Sharing Center.
Page 52 1 Save and close any open files, and exit any open programs. ® ® 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section that corresponds to the operating system your computer is using.
Page 53: Transferring Information To A New Computer
1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button , and click Control Panel. 3 Under Network and Internet, click Connect to the Internet. The Connect to the Internet window appears. 4 Click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: •...
Page 54 NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer.
Page 55 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears.
Page 56 When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old ® ®...
Page 57: Microsoft Windows Vista™ (Optional)
NOTE: Access to the Dell™ Knowledge Base document may not be available in certain countries. Microsoft Windows Vista™ (Optional) 1 Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue.
Page 58 2 Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. USB connector on computer USB connector on printer USB printer cable 3 Turn on the printer and then turn on the computer. 4 Depending on your computer’s operating system, a printer wizard may be available to help you install the printer driver: ®...
Page 59: Connecting A Parallel Printer
5 Install the printer driver if necessary. See "Reinstalling Drivers and Utilities" on page 134, and the documentation that came with your printer. Connecting a Parallel Printer 1 Complete the operating system setup, if you have not already done so. 2 Turn off the computer (see "Turning Off Your Computer"...
Page 60: Connecting Two Monitors
4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer for instructions. Connecting Two Monitors CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 61: Connecting One Monitor With A Vga Connector And One Monitor With A Dvi Connector
optional DVI adapter DVI (white) connector TV-OUT connector VGA (blue) connector Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector 1 Shutdown your system. 2 Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer.
Page 62: Connecting A Tv
Connecting a TV NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to your computer. It is not included with your computer. 1 Shutdown your system. 2 Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer.
Page 63: Line Conditioners
NOTICE: Most surge protectors do not protect against power fluctuations or power interruptions caused by nearby lightning strikes. When lightning occurs in your area, disconnect the telephone line from the telephone wall jack and disconnect your computer from the electrical outlet. Many surge protectors have a telephone jack for modem protection.
Page 64 Setting Up Your Computer...
Page 65: Advanced Features
DMI, and CIM industry standards. Dell OpenManage Client instrumentation, which is based on DMI and CIM, is available for your computer. For information on IT Assistant, see the Dell OpenManage IT Assistant User’s Guide available on the Dell Support website at support.dell.com.
Page 66: Power Management
A managed system is one that has Dell OpenManage Client Instrumentation set up on a network that uses IT Assistant. For information about Dell OpenManage Client Instrumentation, see the Dell OpenManage Client Instrumentation User’s Guide available on the Dell Support website at support.dell.com.
Page 67 automatically start at a specified time. Also, your network administrator can remotely start your computer using a power management event such as Remote Wake Up. The following table lists the sleep modes and the methods you can use to wake the computer from each mode. Sleep Mode Wake-Up Methods (Windows XP) Standby...
Page 68 Advanced Features...
Page 69: Using Multimedia
Using Multimedia Playing CDs or DVDs NOTICE: Do not press down on the CD/DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer while playing CDs or DVDs. 1 Press the eject button on the front of the drive.
Page 70: Adjusting The Volume
Move forward within the current track. Stop. Go to the previous track. Eject. Go to the next track. A DVD player includes the following basic buttons: Stop. Restart the current chapter. Play. Fast forward. Pause. Fast reverse. Advance a single frame while in pause mode. Go to the next title or chapter.
Page 71: Adjusting The Picture
The Volume Meter displays the current volume level, including mute, on your computer. Either click the QuickSet icon in the taskbar and select or deselect Disable On Screen Volume Meter, or press the volume control buttons to enable or disable the Volume Meter on the screen. volume icon Volume Meter mute icon...
Page 72 The Display Properties window appears. 3 Under Resolution: click and drag the bar to reduce the resolution setting. 4 In the drop-down menu under Colors:, click Medium (16 bit). 5 Click OK. Advanced Features...
Page 73 Advanced Features...
Page 74 Advanced Features...
Page 75: Securing Your Computer
Activating the Security Management Software 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
Page 76: Using The Security Management Software
Computer tracking software may enable you to locate your computer if it is lost or stolen. The software is optional and may be purchased when you order your Dell™ computer, or you can contact your Dell sales representative for information about this security feature.
Page 77 Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported the missing computer.
Page 78 Securing Your Computer...
Page 79: System Setup
Certain changes can make your computer work incorrectly. Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to ®...
Page 80: System Setup Options
Options List — This field Option Field — This field contains information about appears on the left side of each option. In this field you can view your current the system setup window. settings and make changes to your settings. The field is a scrollable list Use the right- and left-arrow keys to highlight an option.
Page 81 Identifies the Processor Type, Processor Clock Speed, Processor Info Processor Bus Speed, Processor L2 Cache size, and Processor ID. States whether the processor is Hyperthreading and Multiple Core capable and whether it supports 64-bit Technology. None of these fields can be modified. Lists the Installed Memory size, Memory Speed, Memory Info Memory Channel Mode (dual or single), Memory...
Page 82 Options for Mini Tower and Desktop: SATA Operation • RAID Autodetect/AHCI (RAID if signed drives, RAID otherwise AHCI) Autodetect/AHCI default) • RAID Autodetect/ATA (RAID if signed drives, otherwise ATA) • RAID On (SATA is configured for RAID on every boot) NOTE: When in Autodetect mode, the system configures the drive as RAID if a RAID signature is detected on the...
Page 83 Determines the mode of operation of the internal LPT Port Mode parallel port. (PS/2 default) • Off disables the port. • AT configures the port for AT compatibility. • PS/2 configures the port for PS/2 compatibility. • EPP configures the port for the EPP bidirectional protocol.
Page 84 Performance Determines whether the processor will have one or two Multiple CPU Core cores enabled. On enables the second core. (On default) ® ® Enables Intel SpeedStep for all supported processors SpeedStep in the computer. This setting changes the processor (Off default) power consumption and frequency.
Page 85 Displays the current status of the system's password System Password security feature and allows a new system password to be (Not Set default) assigned and verified. The System Password may be disabled by a jumper on the system board. Displays the current status of the hard drive’s password Drive 0-n Password security feature and allows a new hard drive password to (Not Set default)
Page 86 Determines how the system responds when AC power is AC Recovery re-applied after a power loss. (Off default) • Off commands the system to stay off when the power is re-applied. You must press the front-panel power button before the system turns on. •...
Page 87 This option allows the system to power up when a Remote Wake-Up network interface controller or remote wakeup-capable (Off default) modem receives a wake up signal. On is the default setting. On w/ Boot to NIC will allow the computer to attempt to boot from a network prior to using the boot sequence.
Page 88: Boot Sequence
POST Behavior When enabled, this feature reduces computer startup Fast Boot time by bypassing some compatibility steps. (On default) • Off - No steps are skipped during computer startup. • On - The system starts more quickly. Determines the functionality of the numeric keys on the Numlock Key right side of your keyboard.
Page 89 You can use this feature, for example, to tell the computer to boot from the optical drive so that you can run the Dell Diagnostics on the Drivers and Utilities media, but you want the computer to boot from the hard drive when the diagnostic tests are complete.
Page 90 For example, if you are booting to a USB memory key, highlight USB Device and press <Enter>. NOTE: To boot to a USB device, the device must be bootable. To make sure your device is bootable, check the device documentation. Changing Boot Sequence for Future Boots 1 Enter system setup (see "Entering System Setup"...
Page 91: Clearing Forgotten Passwords
Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: This process erases both the system and administrator passwords. 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the computer cover.
Page 92: Clearing Cmos Settings
10 Open the computer cover. 11 Locate the 2-pin password jumper (PSWD) on the system board and attach the jumper to reenable the password feature. 12 Replace the computer cover (see "Replacing the Computer Cover" on page 207). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Page 93: Flashing The Bios
The BIOS may require flashing when an update is available or when replacing the system board. 1 Turn on the computer. 2 Locate the BIOS update file for your computer at the Dell Support website at support.dell.com. 3 Click Download Now to download the file.
Page 94 System Setup...
Page 95: About Raid Configurations
(and therefore unusable) space. NOTE: If you purchased your Dell computer with RAID, your computer has been configured with two hard drives that are the same size. Verifying That RAID Is Working Your computer displays information pertaining to your RAID configuration at startup, before loading the operating system.
Page 96: Raid Level 1 Configuration
RAID Level 1 Configuration RAID level 1 uses a data-redundancy storage technique known as mirroring to enhance data integrity. When data is written to the primary drive, the data is also duplicated, or mirrored, on the second drive in the configuration. A RAID level 1 configuration sacrifices high data-access rates for its data redundancy advantages.
Page 97: Recovering From A Multiple Hard Drive Failure Using The Intel ® Raid Option Rom Utility
have been installed. Both methods require that you set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 98) before you begin. ® Recovering From a Multiple Hard Drive Failure Using the Intel RAID Option ROM Utility NOTE: The following steps will not restore any data lost during the hard drive failure.
Page 98: Recovering From A Single Hard Drive Failure Using The Intel Matrix Storage Manager
Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager NOTE: The following steps can be performed only after the failed hard drive has been replaced (see the appropriate Drives section for your system). 1 Click the Start button and point to Programs→ Intel(R) Matrix Storage Manager→...
Page 99: Cleaning Your Computer
Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Disconnect the network or modem cable. Clean your computer with a soft cloth dampened with water.
Page 100 provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.
Page 101: Troubleshooting Tools
Troubleshooting Tools Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The power button light (bi-color LED) located on the front of the computer illuminates and blinks or remains solid to indicate different states: •...
Page 102: Beep Codes
1-3-1 through Memory not being properly identified or used 2-4-4 4-3-1 Memory failure above address 0FFFFh If you experience any of the following beep code errors, see "Contacting Dell" for instructions on obtaining technical assistance. in the User’s Guide Code Cause...
Page 103 Code Cause 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure Video Memory Test failure 1-3-1 through Memory not being properly identified or used 2-4-4 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3...
Page 104: System Messages
C H E C K S U M E R R O R C M O S — Possible motherboard failure or RTC battery low. Replace battery (see "Replacing the Battery" on page 190 or see "Contacting Dell" on page 267 for assistance). C P U F A N F A I L U R E —...
Page 105 O T I M E R T I C K I N T E R R U P T — A chip on the system board might be malfunctioning or motherboard failure (see "Contacting Dell" on page 267 for assistance).
Page 106: Diagnostic Lights
NOTICE - H A R D R I V E SE LF M ON I T OR I N G S Y ST E M H A S R E P O R T E D T H A T A P A R A M E T E R H A S E X C E E D E D I T S N O R M A L O P E R A T I N G R A N G E E L L R E C O M M E N D S T H A T Y O U B A C K U P Y O U R D A T A R E G U L A R L Y...
Page 107 Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 267). Troubleshooting Tools...
Page 108 • If the problem persists or the computer has integrated graphics, contact Dell (see "Contacting Dell" on page 267). A possible floppy or hard drive Reseat all power and data failure has occurred.
Page 109 Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer. • If the problem persists, contact Dell (see "Contacting Dell" on page 267). Troubleshooting Tools...
Page 110 (see "Memory" on page 155). • If the problem persists, (see "Contacting Dell" on page 267). A failure has occurred. • Ensure that the cables are properly connected to the...
Page 111: Dell Diagnostics
If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 120) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin.
Page 112: Starting The Dell Diagnostics From The Drivers And Utilities Media
4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.
Page 113 The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. 4 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
Page 114 5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. 6 Remove the Dell Drivers and Utilities media (if applicable).
Page 115: Troubleshooting
If an error message occurs in a program, see the program’s documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Battery Problems...
Page 116 U N T H E E L L I A G N O S T I C S — See "Dell Diagnostics" on page 111. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.
Page 117: E-Mail, Modem, And Internet Problems
Hard drive problems H E C K I S K — Windows XP: Click Start and click My Computer. Right-click Local Disk C:. Click Properties→ Tools→ Check Now. Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista: Start Click...
Page 118: Error Messages
• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 meters (10 feet) or more in length, try a shorter one.
Page 119: Ieee 1394 Device Problems
P E R A T I N G S YS T E M N O T F O U N D — Contact Dell (see "Contacting Dell" on page 267. IEEE 1394 Device Problems...
Page 120: Keyboard Problems
IEEE 1394 D E V I C E — Contact Dell (see "Contacting Dell" on page 267). F Y O U H A V E P R O B L E M S W I T H A N IEEE 1394...
Page 121 The computer does not start up H E C K T H E D I A G N O S T I C L I G H T S — See "Diagnostic Lights" on page 106. N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T The computer stops responding NOTICE:...
Page 122: Memory Problems
→ Control Panel→ Programs→ Use an older program with this Start Click version of Windows. In the welcome screen, click Next. Follow the instructions on the screen. A solid blue screen appears If you are unable to get a response by pressing a U R N T H E C O M P U T E R O F F —...
Page 123: Mouse Problems
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 111). F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —...
Page 124: Network Problems
Windows Vista: → Control Panel→ Hardware and Sound→ Mouse. Start Click Adjust the settings as needed. E I N S T A L L T H E M O U S E D R I V E R — See "Drivers" on page 133. U N T H E A R D W A R E R O U B L E S H O O T E R...
Page 125: Printer Problems
• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. • Ensure that any power strips being used are plugged into an electrical outlet and are turned on. • Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Page 126: Scanner Problems
N S U R E T H A T T H E P R I N T E R I S T U R N E D O N H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S —...
Page 127: Sound And Speaker Problems
• Ensure that the scanner cables are securely connected to the scanner and the computer. E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y I C R O S O F T I N D O W S —...
Page 128: Video And Monitor Problems
If you remove the card, store it in a safe and secure location. For information about your graphics card, go to support.dell.com. The screen is blank NOTE: For troubleshooting procedures, see the monitor’s documentation.
Page 129 • Swap the computer and monitor power cables to determine if the monitor’s power cable is defective. • Check the connectors for bent or broken pins (it is normal for monitor cable connectors to have missing pins). H E C K T H E M O N I T O R P O W E R L I G H T —...
Page 130: If Only Part Of The Display Is Readable
2 Turn on the computer and the monitor and adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 267). Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 131 – Ensure that the electrical outlet is working by testing it with another device, such as a lamp. – Ensure that the main power cable and front panel cable are securely connected to the system board (see "System Board Components" on page 150 and "System Board Components"...
Page 132 Troubleshooting...
Page 133: Reinstalling Software
A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer.
Page 134: Reinstalling Drivers And Utilities
Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback...
Page 135 NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties.
Page 136: Troubleshooting Software And Hardware Problems
3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab→ Update Driver→ Browse my computer for driver software.
Page 137: Restoring Your Operating System
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. Starting System Restore Windows XP:...
Page 138 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Windows Vista: 1 Click Start 2 In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear.
Page 139: Using Dell™ Pc Restore And Dell Factory Image Restore
If possible, back up the data before using these options. Use PC Restore or Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
Page 140 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.
Page 141 7 Click Finish to close the PC Restore Removal window and restart the computer. Windows Vista: Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer.
Page 142: Using The Operating System Media
The Operating System media provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.
Page 143: Adding And Replacing Parts
You have performed the steps in "Turning Off Your Computer" on page 143 and "Before Working Inside Your Computer" on page 144. • You have read the safety information in the Dell™ Product Information Guide. • A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.
Page 144: Before Working Inside Your Computer
Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.
Page 145 the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer.
Page 146 Adding and Replacing Parts...
Page 147: Mini Tower Computer Parts
Mini Tower Computer Parts Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.
Page 148 security cable slot cover release latch padlock ring 3 Release the computer cover by pulling it away from the front of the computer and lifting it up. 4 Set the cover aside in a secure location. Mini Tower Computer Parts...
Page 149: Inside View Of Your Computer
Inside View of Your Computer floppy drive optical drive power supply system board heat sink assembly hard drive Mini Tower Computer Parts...
Page 150: System Board Components
System Board Components Mini Tower Computer Parts...
Page 151 internal speaker connector processor connector (CPU) (INT_SPKR) processor power connector memory module connectors (12VPOWER) (DIMM_1, DIMM_2) SATA drive connectors front-panel connector (SATA0, SATA1) (FRONTPANEL) power connector SATA drive connectors (POWER) (SATA2, SATA3) RTC reset jumper (RTCRST) password jumper (PSWD) battery socket (BATTERY) PCI Express x16 card connector (SLOT1) PCI card connectors...
Page 152: Power Supply Dc Connector Pin Assignments
Power Supply DC Connector Pin Assignments DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 24 9 10 11 12 Mini Tower Computer Parts...
Page 153 Pin Number Signal name Wire Color Wire Size 3.3 V Orange 20 AWG 3.3 V Orange 20 AWG Black 20 AWG 20 AWG Black 20 AWG 20 AWG Black 20 AWG Gray 22 AWG 5 V AUX Purple 20 AWG +12 V Yellow 20 AWG...
Page 154 DC Power Connector P2 Pin Number Signal Name 18-AWG Wire Black Black +12 VADC Yellow +12 VADC Yellow DC Power Connectors P3, P5, P8, and P9 Pin Number Signal name 18-AWG Wire +3.3 VDC Orange Black +5 VDC Black +12 VBDC White DC Power Connector P7 Mini Tower Computer Parts...
Page 155: Memory
Pin Number Signal Name 22-AWG Wire +5 VDC Black Black +12 VADC Yellow Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. For information on the type of memory supported by your computer, see the "Memory" section of the specifications for your computer: •...
Page 156: Installing Memory
NOTE: Memory purchased from Dell is covered under your computer warranty. Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic...
Page 157: Removing Memory
6 Replace the computer cover. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and turn them 8 Right-click the My Computer icon and click Properties. 9 Click the General tab.
Page 158: Pci And Pci Express Cards
If a card fan is not present in your computer and you are installing a graphics card that runs at 75 W or higher, Contact Dell to purchase a card fan. • If you are installing or replacing a card, follow the procedures in the next section.
Page 159 alignment guide card card-edge connector card connector release tab card retention latch 3 Push the release tab on the card retention latch from the inside to pivot the latch open. The latch will remain in the open position. 4 Open the card retention mechanism that secures the card in place from the top: Place your thumb on the top of the card retention mechanism and grip the bottom of the retention mechanism with your fingers.
Page 160 5 If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. • For a PCI card, grasp the card by its top corners, and ease it out of its connector.
Page 161 card fully seated card not fully seated bracket caught outside of slot bracket within slot 8 If you are installing the PCI Express card into the x16 card connector, position the card so the securing slot is aligned with the securing tab. Mini Tower Computer Parts...
Page 162 PCI Express x16 card PCI Express x16 securing tab PCI Express x16 card slot 9 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. 10 Pivot and secure the card retention latch 11 Connect any cables that should be attached to the card.
Page 163 Connect external audio devices to the sound card’s connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in connectors on the back panel (see "Back Panel Connectors" on page 24). 15 If you installed an add-in network adapter and want to disable the integrated network adapter: Enter system setup (see "Entering System Setup"...
Page 164: Bezel
7 Replace the card retention bracket, ensuring that: • The guide clamp is aligned with the guide notch. • The tops of all cards and filler brackets are flush with the alignment bar. • The notch in the top of the card or filler bracket fits around the alignment guide.
Page 165: Removing The Bezel
Removing the Bezel 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the computer cover (see "Removing the Computer Cover" on page 147). bezel clamps (3) clamp release tab bezel 3 Push down on the clamp release tab to release the bezel clamps from the front panel.
Page 166: Replacing The Bezel
Replacing the Bezel 1 Align and insert the bezel clamps in the bezel clamp slots. 2 Rotate the bezel toward the computer until it snaps into place on the front panel. Drives Your computer supports a combination of these devices: •...
Page 167: Recommended Drive Cable Connections
optical drive bays (2) floppy drive (optional) hard drive bays (2) Recommended Drive Cable Connections • Connect serial ATA hard drives to connectors labeled "SATA0" or "SATA1" on the system board. • Connect serial ATA CD or DVD drives to connectors labeled "SATA2" or "SATA3"...
Page 168: Connecting And Disconnecting Drive Cables
Serial ATA Connector interface cable interface connector Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab. The serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.
Page 169 2 Remove the computer cover (see "Removing the Computer Cover" on page 147). 3 Disconnect the power and data cables from the drive. 4 Disconnect the data cable from the system board. hard-drive data cable hard-drive data connector on system board power cable 5 Remove the four screws securing the hard drive.
Page 170 7 If removing this drive changes the drive configuration, then be sure to reflect these changes in system setup. When you restart your computer, enter system setup (see "System Setup" on page 79), then go to the "Drives" section of the system setup and under Drive 0 through 3, set the Drive to the correct configuration.
Page 171 hard drive hard drive bracket Mini Tower Computer Parts...
Page 172 4 If your replacement hard drive does not have the plastic hard-drive bracket attached, remove the bracket from the existing drive by unsnapping it from the drive. Snap the bracket onto the new drive. 5 Gently slide the hard drive into the drive bay until it clicks into place. 6 Connect the power and data cables to the drive.
Page 173 hard-drive data cable hard-drive data connector on system board power cable 7 Connect the data cable to the system board. 8 Check all cables to be certain that they are properly connected and firmly seated. 9 Replace the computer cover (see "Replacing the Computer Cover" on page 207).
Page 174: Installing A Second Hard Drive
11 See the documentation that came with the drive for instructions on installing any software required for drive operation. 12 Check the system setup for drive configuration changes (see "Entering System Setup" on page 79). Installing a Second Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 175 5 Move the first hard drive from the upper bay to the lower bay: Disconnect the power and the data cables from the back of the first hard drive. Press in on the blue release tabs on each side of the drive and slide the first hard drive up and out of the upper bay.
Page 176 8 Attach the SATA data cable removed in step 5 to the first hard drive. 9 Locate an unused SATA connector on the system board and attach a drive cable to this connector and to the second hard drive. Mini Tower Computer Parts...
Page 177 hard-drive data cable hard-drive data connector on system board (SATA0 or SATA1) power cable 10 Replace the computer cover (see "Replacing the Computer Cover" on page 207). NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer.
Page 178: Drive-Panel Inserts
13 Check the system setup for drive configuration changes (see "Entering System Setup" on page 79). Drive-Panel Inserts 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the drive panel by sliding the drive release latch downward to open the panel.
Page 179 optical-drive panel insert floppy-drive panel insert holder for shoulder screws 5 Reattach the drive panel to the front of the computer. The drive panel only fits when it is correctly oriented. Mini Tower Computer Parts...
Page 180: Floppy Drive
Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.
Page 181 floppy drive drive release latch 7 If you are replacing the floppy drive, see "Installing a Floppy Drive" on page 182. Otherwise, replace the drive panel by aligning its hinges and rotating it up until it snaps into place. 8 Replace the bezel (see "Replacing the Bezel" on page 166). 9 Replace the computer cover (see "Replacing the Computer Cover"...
Page 182 11 Check the system setup for the appropriate diskette Drive Option changes (see "Entering System Setup" on page 79). Installing a Floppy Drive 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the computer cover (see "Removing the Computer Cover" on page 147).
Page 183 floppy drive shoulder screws (4) shoulder screw slots (2) 7 Attach the power and data cables to the floppy drive. 8 Connect the other end of the data cable to the connector labeled "FLOPPY" on the system board (see "System Board Components" on page 150) and route the cable through the clip on the shroud.
Page 184 power cable floppy-drive cable floppy-drive connector (FLOPPY) 9 Replace the bezel (see "Replacing the Bezel" on page 166). 10 Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 11 Replace the computer cover (see "Replacing the Computer Cover"...
Page 185: Optical Drive
13 Enter system setup (see "Entering System Setup" on page 79) and select the appropriate Diskette Drive option. 14 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 186 optical drive drive release latch 6 If you are replacing the optical drive, see "Installing an Optical Drive" on page 187. 7 Replace the bezel (see "Replacing the Bezel" on page 166). 8 Replace the computer cover (see "Replacing the Computer Cover" on page 207).
Page 187 10 Configure the drives in system setup (see "Entering System Setup" on page 79). Installing an Optical Drive 1 Unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer. 2 Follow the procedures in "Before You Begin"...
Page 188 optical drive shoulder screws (3) shoulder screw slots (2) 6 Connect the power and data cables to the drive. 7 Connect the data cable to the system board connector on the system board. Mini Tower Computer Parts...
Page 189 power cable optical drive data cable optical drive connector 8 Check all cable connections, and fold cables out of the way to avoid blocking airflow between the fan and cooling vents. 9 Replace the drive panel by aligning its hinges and rotating it up until it snaps into place.
Page 190: Battery
13 Enter system setup (see "System Setup" on page 79) and select the appropriate Drive option. 14 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Battery...
Page 191 6 Insert the new battery into the socket with the side labeled "+" facing up, then snap the battery into place. system battery positive side of battery connector battery socket tab battery socket 7 Replace the computer cover (see "Replacing the Computer Cover" on page 207).
Page 192: Power Supply
Power Supply CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 193 release button power supply screws (4) voltage selection switch (red) AC power connector 6 Slide the power supply towards the front of the computer and lift it out. 7 Place and slide the replacement power supply toward the back of the computer.
Page 194: Speakers
13 Connect your computer and devices to an electrical outlet, and turn them 14 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111).
Page 195: Removing A Speaker
4 Connect the cables to the system board. 5 Replace the computer cover. 6 Turn on power to the computer. Removing a Speaker CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic...
Page 196: Processor
3 Disconnect the cables from the system board. 4 Remove the speaker from the chassis of the computer. 5 Replace the computer cover. 6 Turn on power to the computer. Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 197: Removing The Processor And Heat Sink
Removing the Processor and Heat Sink 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the computer cover (see "Removing the Computer Cover" on page 147). 3 Carefully disconnect and move any cables that are routed over the heat sink assembly.
Page 198 heat sink assembly captive screw housings (2) NOTICE: Unless a new heat sink is required for the new processor, reuse the original heat sink assembly when you replace the processor. 7 Pull the release lever straight up until the processor is released. Mini Tower Computer Parts...
Page 199: Installing The Processor And Heat Sink
center cover latch processor cover processor socket release lever NOTICE: Be careful not to bend any of the pins when you remove the processor. Bending the pins can permanently damage the processor. 8 Remove the processor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new processor.
Page 200 NOTICE: Be careful not to bend any of the pins when you unpack the processor. Bending the pins can permanently damage the processor. 2 Unpack the new processor, being careful not to bend any of the processor pins. 3 If the release lever on the socket is not fully extended, move it to that position.
Page 201 processor cover processor processor socket center cover latch release lever front alignment-notch socket and processor pin-1 indicator rear alignment-notch NOTICE: To avoid damage, ensure that the processor aligns properly with the socket, and do not use excessive force when you install the processor. 5 Set the processor lightly in the socket and ensure that the processor is positioned correctly.
Page 202 12 Connect your computer and devices to an electrical outlet, and turn them on. 13 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Mini Tower Computer Parts...
Page 203: I/O Panel
I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before opening the cover.
Page 204: Installing The I/O Panel
securing screw I/O panel I/O cable connector Installing the I/O Panel 1 Place the I/O panel into the slot. NOTICE: Take care not to damage the cable connectors and the cable routing clips when sliding the I/O panel into the computer. 2 Align and slide the I/O panel clamp in the I/O panel clamp slot.
Page 205: System Board
7 Connect your computer and devices to an electrical outlet, and turn them on. 8 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). System Board...
Page 206 6 Disconnect all cables from the system board. Note the routing of all cables as you remove them so that you can reroute them correctly after installing the new system board. 7 Remove the remaining seven screws from the system board. (Four other screws were removed with the heat sink assembly.) 8 Slide the system board assembly toward the front of the computer, and then lift the board up and away.
Page 207: Installing The System Board
8 Connect your computer and devices to an electrical outlet, and turn them on. 9 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Replacing the Computer Cover...
Page 208 Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated. Ensure that the cover is seated correctly before moving the computer. 4 Move the computer to the upright position. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Page 209: Desktop Computer Parts
Desktop Computer Parts Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before removing the cover.
Page 210: Inside View Of Your Computer
security cable slot cover release latch padlock ring 4 Pivot the cover up using the hinge tabs as leverage points. 5 Remove the cover from the hinge tabs and set it aside on a soft nonabrasive surface. Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
Page 211 CAUTION: To avoid electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before removing the computer cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board.
Page 212: System Board Components
System Board Components Desktop Computer Parts...
Page 213 internal speaker connector processor connector (CPU) (INT_SPKR) processor power connector memory module connectors (12VPOWER) (DIMM_1, DIMM_2) SATA drive connectors front-panel connector (SATA0, SATA1) (FRONTPANEL) power connector SATA drive connectors (POWER) (SATA2, SATA3) RTC reset jumper (RTCRST) 10 password jumper (PSWD) 11 battery socket (BATTERY) 12 PCI Express x16 card connector (SLOT1)
Page 214: Power Supply Dc Connector Pin Assignments
Power Supply DC Connector Pin Assignments DC Power Connector P1 13 14 15 16 17 18 19 20 21 22 23 24 9 10 11 12 Pin Number Signal name Wire Color Wire Size 3.3 V Orange 20 AWG Desktop Computer Parts...
Page 215 Pin Number Signal name Wire Color Wire Size 3.3 V Orange 20 AWG Black 20 AWG 20 AWG Black 20 AWG 20 AWG Black 20 AWG Gray 22 AWG 5 V AUX Purple 20 AWG +12 V Yellow 20 AWG +12 V Yellow 20 AWG...
Page 216 Pin Number Signal Name 18-AWG Wire Black Black +12 VADC Yellow +12 VADC Yellow DC Power Connector P4 Pin Number Signal Name 22-AWG Wire +5 VADC Black Black +12 VADC Yellow DC Power Connectors P5 and P6 Pin Number Signal name 18-AWG Wire +3.3 VDC Orange...
Page 217: Memory
Memory You can increase your computer memory by installing memory modules on the system board. Your computer supports DDR2 memory. For information on the type of memory supported by your computer, see the "Memory" section of the specifications for your computer: •...
Page 218 NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis. 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the computer cover (see "Removing the Computer Cover"...
Page 219: Removing Memory
NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 8 Connect your computer and devices to electrical outlets, and turn them 9 Right-click the My Computer icon and click Properties. 10 Click the General tab.
Page 220: Pci And Pci Express Cards
If a card fan is not present in your computer and you are installing a graphics card that runs at 75 W or higher, Contact Dell to purchase a card fan. • If you are installing or replacing a card, follow the procedures in the next section.
Page 221 release tab card card-edge pins card connector NOTE: See the documentation that came with the card for information on configuring the card, making internal connections, or customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network.
Page 222 card fully seated card not fully seated bracket within slot bracket caught outside of slot 8 If you are installing the PCI Express card into the x16 card connector, position the card so the securing slot is aligned with the securing tab. 9 Place the card in the connector and press down firmly.
Page 223 PCI Express x16 card PCI Express x16 securing tab PCI Express x16 card slot 10 Pivot and secure the card retention latch. 11 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.
Page 224 speaker/headphone, or line-in connectors on the back panel (see "I/O Panel" on page 253). 15 If you installed an add-in network adapter and want to disable the integrated network adapter: Enter system setup (see "System Setup" on page 79), go to Onboard Devices and select Integrated NIC, and then change the setting to Off.
Page 225 release tab card retention latch card card-edge pins card connector 5 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
Page 226: Drives
them on. 9 Uninstall the card’s driver. See the documentation that came with the card for instructions. 10 If you removed a sound card: Enter system setup (see "Entering System Setup" on page 79), go to Onboard Devices and select Integrated Audio, and then change the setting to On.
Page 227: Recommended Drive Cable Connections
optical drive hard drive floppy drive Recommended Drive Cable Connections • Connect the serial ATA hard drive to connectors labeled "SATA0"on the system board. • Connect the serial ATA CD or DVD drive to connectors labeled "SATA1". Connecting Drive Cables When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive.
Page 228: Drive Interface Connectors
Power Connector power cable power input connector Drive Interface Connectors The drive cable connectors are keyed for correct insertion. Properly align the cable connector key on the cable and the drive before connecting. Serial ATA Connector interface cable interface connector Connecting and Disconnecting Drive Cables When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab.
Page 229: Hard Drives
When connecting and disconnecting a SATA data cable, hold the cable by the black connector at each end. Hard Drives CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet...
Page 230 reflect these changes in system setup. When you restart your computer, enter system setup (see "Entering System Setup" on page 79), then go to the "Drives" section of the system setup and under Drive 0 through 3, set the Drive to the correct configuration. 8 Replace the computer cover (see "Replacing the Computer Cover"...
Page 231 page 209). 3 Check the documentation for the drive to verify that it is configured for your computer. 4 If your replacement hard drive does not have the plastic hard-drive bracket attached, remove the bracket from the existing drive by unsnapping it from the drive, using the two release tabs.
Page 232 securing tabs (2) drive release tabs (2) plastic hard-drive bracket 6 Connect the power and data cables to the drive. 7 Locate the correct slot for the drive, and slide the drive into the bay until it clicks into place. hard drive slot verification number 8 Replace the floppy drive and optical drive.
Page 233: Floppy Drive
14 Check the system setup for drive configuration changes (see "Entering System Setup" on page 79). 15 Test the hard drive by running the Dell Diagnostics. (see "Dell Diagnostics" on page 111). 16 Install your operating system on the hard drive. For instructions, see the documentation that came with your operating system.
Page 234 drive release latch (blue) floppy drive NOTE: Since the following steps do not require the complete removal of the CD/DVD drive, it is not necessary to disconnect the cables connecting the CD/DVD drive. 3 Remove the optical drive and carefully set it aside (see "Optical Drive" on page 237).
Page 235 NOTICE: To connect a network cable, first plug the cable into the network port or device and then plug it into the computer. 7 Connect your computer and devices to electrical outlets, and then turn them on. 8 Check the system setup for the appropriate diskette Drive Option changes (see "Entering System Setup"...
Page 236 the bay until it clicks into place. slot verification number 9 Connect the other end of the data cable to the connector labeled "FLOPPY" on the system board (see "System Board Components" on page 212). 10 Replace the optical drive (see "Optical Drive" on page 237). 11 Replace the computer cover (see "Replacing the Computer Cover"...
Page 237: Optical Drive
13 Enter system setup (see "Entering System Setup" on page 79) and select the appropriate Diskette Drive option. 14 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Optical Drive...
Page 238 drive release latch optical drive 9 Connect your computer and devices to electrical outlets, and then turn them on. 10 Configure the drives in system setup (see "Entering System Setup" on page 79). Installing an Optical Drive 1 Unpack the drive and prepare it for installation. Check the documentation that accompanied the drive to verify that the drive is configured for your computer.
Page 239 4 If you are installing a new drive: Press the two snaps on the top of the drive-panel insert and rotate the insert toward the front of the computer. Remove the three shoulder screws from the drive-panel insert. Insert the three shoulder screws into the sides of the new drive and tighten them.
Page 240 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Replace the computer cover (see "Replacing the Computer Cover" on page 257). NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Page 241: Battery
11 Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Replacing the Optical Panel Insert 1 Align the panel. Insert along the edges of the empty slot for the optical drive. optical 2 Push the panel.
Page 242: Power Supply
6 Insert the new battery into the socket with the side labeled "+" facing up, then snap the battery into place. 1 battery release lever 2 battery (positive side) 7 Replace the computer cover (see "Replacing the Computer Cover" on page 257).
Page 243: Replacing The Power Supply
Replacing the Power Supply 1 Follow the procedures in "Before You Begin" on page 143. 2 Remove the computer cover (see "Removing the Computer Cover" on page 209). 3 Disconnect the DC power cables from the system board and the drives. Note the routing of the DC power cables underneath the tabs in the computer chassis as you remove them from the system board and drives.
Page 244 release button power supply screws (2) voltage selection switch (red) AC power connector 6 Press the release button located on the floor of the computer chassis. 7 Remove the optical drive and carefully set it aside (see "Optical Drive" on page 237).
Page 245: Speakers
16 Connect your computer and devices to an electrical outlet, and turn them 17 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111).
Page 246: Removing A Speaker
3 Insert the speaker into the chassis of the computer. 4 Connect the cables to the system board. 5 Replace the computer cover. 6 Turn on power to the computer. Removing a Speaker CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
Page 247: Processor
5 Replace the computer cover. 6 Turn on power to the computer. Processor CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.
Page 248 3 Carefully disconnect and move any cables that are routed over the heat sink assembly. 4 Loosen the captive screw on each side of the heat sink assembly. CAUTION: Despite having a plastic shield, the heat sink assembly may become very hot during normal operation.
Page 249: Installing The Processor
cover latch on the socket. Then pull the lever back to release the processor. center cover latch processor cover processor socket release lever NOTICE: Be careful not to bend any of the pins when you remove the processor. Bending the pins can permanently damage the processor. 7 Remove the processor from the socket.
Page 250 NOTICE: Be careful not to bend any of the pins when you unpack the processor. Bending the pins can permanently damage the processor. 1 Follow the procedures in "Before You Begin" on page 143. 2 Unpack the new processor, being careful not to bend any of the processor pins.
Page 251 processor cover processor processor socket center cover latch release lever front alignment-notch socket and processor pin-1 indicator rear alignment-notch NOTICE: To avoid damage, ensure that the processor aligns properly with the socket, and do not use excessive force when you install the processor. 6 Set the processor lightly in the socket and ensure that the processor is positioned correctly.
Page 252 14 Connect your computer and devices to an electrical outlet, and turn them on. 15 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Desktop Computer Parts...
Page 253: I/O Panel
I/O Panel CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, laceration by moving fan blades, or other unexpected injuries, always unplug your computer from the electrical outlet before opening the cover.
Page 254: Installing The I/O Panel
securing screw I/O panel I/O cable connector I/O connector pull-loop Installing the I/O Panel 1 Attach the I/O cable to the I/O panel. 1 Place the I/O panel into the slot. NOTICE: Take care not to damage the cable connectors and the cable routing clips when sliding the I/O panel into the computer.
Page 255: System Board
7 Connect your computer and devices to an electrical outlet, and turn them on. 8 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). System Board...
Page 256 as you remove them so that you can reroute them correctly after installing the new system board. 7 Remove the remaining seven screws from the system board. (Four other screws were removed with the heat sink assembly.) 8 Slide the system board assembly toward the front of the computer, and then lift the board up and away.
Page 257: Installing The System Board
8 Connect your computer and devices to an electrical outlet, and turn them on. 9 Verify that the computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 111). Replacing the Computer Cover...
Page 258 Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated. Ensure that the cover is seated correctly before moving the computer. 4 Move the computer to the upright position. NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.
Page 259 Desktop Computer Parts...
Page 260 Desktop Computer Parts...
Page 261: Getting Help
1 See "Troubleshooting" on page 115 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 111 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 266.
Page 262: Technical Support And Customer Service
Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 264, and then see the contact information for your region or go to support.dell.com. DellConnect...
Page 263: Autotech Service
"Contacting Dell" on page 267. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.
Page 264: Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"...
Page 265 Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 266). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself.
Page 266: Diagnostics Checklist
Address: Phone: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
Page 267: Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Page 268 Getting Help...
Page 269: Appendix
NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.
Page 270 The following information is provided on the device or devices covered in this document in compliance with the FCC regulations: • Product name: OptiPlex 330 • Model number: DCSM and DCNE • Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs...
Page 271: Glossary
Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet. ACPI —...
Page 272 bit — The smallest unit of data interpreted by your computer. Blu-ray Disc™ (BD)— An optical storage technology offering storage capacity of up to 50 GB, full 1080p video resolution (HDTV required), and as many as 7.1 channels of native, uncompressed surround sound. ®...
Page 273 CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once. CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs.
Page 274 Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors. disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width.
Page 275 ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
Page 276 FBD — fully-buffered DIMM — A DIMM with DDR2 DRAM chips and an Advanced Memory Buffer (AMB) that speeds communication between the DDR2 SDRAM chips and the system. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit.
Page 277 heat sink — A metal plate on some processors that helps dissipate heat. hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart the computer, the memory information that was saved to the hard drive is automatically restored.
Page 278 cannot operate both devices simultaneously. ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.
Page 279 — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module. memory — A temporary data storage area inside your computer. Because the data in...
Page 280 controller). NIC — See network adapter. notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray. ns —...
Page 281 create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down. Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.
Page 282 Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.
Page 283 shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double- click the icon, you can open its corresponding folder or file without having to find it first.
Page 284 and the operating system. System setup allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program. TAPI —...
Page 285 networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference. UXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.
Page 286 capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours. wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.

Dell OptiPlex 330 User Manual

1 Finding Information

2 Mini Tower Computer Views

3 Desktop Computer Views

4 Setting up Your Computer

5 Advanced Features

6 Securing Your Computer

7 System Setup

8 Troubleshooting Tools

9 Troubleshooting

10 Reinstalling Software

11 Adding and Replacing Parts

12 Mini Tower Computer Parts

13 Desktop Computer Parts

14 Getting Help

15 Appendix

Glossary

Quick Links

Troubleshooting

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Summary of Contents for Dell OptiPlex 330

Table of Contents