The product-specific section includes service, reference, and product-specific parts information. Important: This manual is intended only for trained servicers who are familiar with Lenovo IdeaPad products. Use this manual to troubleshoot problems effectively. Before servicing a Lenovo IdeaPad product, make sure to read all the information under “Safety information”...
Safety information Safety information This chapter presents the following safety information that you need to get familiar with before you service an Lenovo IdeaPad Z500/P500 computer: • “General safety” on page 2 • “Electrical safety” on page 3 • “Safety inspection guide” on page 5 •...
IdeaPad Z500/P500 Hardware Maintenance Manual General safety Follow these rules below to ensure general safety: • Observe a good housekeeping in the area where the machines are put during and after the maintenance. • When lifting any heavy object: 1. Make sure that you can stand safely without slipping. 2.
Safety information Electrical safety Observe the following rules when working on electrical equipments. Important: Use only approved tools and test equipments. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.
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IdeaPad Z500/P500 Hardware Maintenance Manual • Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds. • Do not touch live electrical circuits with the reflective surface of a plastic dental mirror.
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-Lenovo IdeaPad alterations. Use good judgment as to the safety of any non-Lenovo IdeaPad alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
IdeaPad Z500/P500 Hardware Maintenance Manual Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
Safety information Safety notices: multilingual translations The safety notices in this section are provided in English, French, German, Hebrew, Italian, Japanese, and Spanish. Safety notice 1 Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer.
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IdeaPad Z500/P500 Hardware Maintenance Manual Safety notice 2 DANGER Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short- circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing.
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Safety information Safety notice 3 DANGER The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack.
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IdeaPad Z500/P500 Hardware Maintenance Manual Safety notice 4 DANGER The lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations.
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Safety information Safety notice 5 If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water at least for 15 minutes. Seek medical care if any symptoms caused by the fluid are present after washing. Si le panneau d’affichage à...
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IdeaPad Z500/P500 Hardware Maintenance Manual Safety notice 6 DANGER To avoid shock, do not remove the plastic cover that protects the lower part of the inverter card. Afin d’éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d’alimentation.
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Safety information Safety notice 8 DANGER Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables. Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d’alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d’interface.
IdeaPad Z500/P500 Hardware Maintenance Manual Laser compliance statement Some models of Lenovo IdeaPad computer are equipped from the factory with an optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such devices are also sold separately as options. If one of these drives is installed, it is certified in the U.S.
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Safety information A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may contain an embedded Class 3A or Class 3B laser diode. Note the following: DANGER Emits visible and invisible laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
To download software fixes, drivers, and BIOS, follow the steps below: 1. Go to http://consumersupport.lenovo.com/. 2. Enter a serial number or select a product or use Lenovo smart downloading. 3. Select the BIOS/Driver/Applications and download. 4. Follow the directions on the screen and install the necessary software.
Important service information Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: • If you are instructed to replace an FRU, but the replacement does not solve the problem, reinstall the original FRU before you continue. •...
FRU part numbers. Lenovo plans to transit to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo’s requirements and schedule in the EU. Products sold in 2005 and 2006 will contain some RoHS compliant FRUs.
General checkout General checkout This chapter presents the following information: • “What to do first” on page 20 • “Power system checkout” on page 21 Before you go to the checkout, make sure to read the following important notes: Important notes: • Only certified trained personnel can service the computer.
IdeaPad Z500/P500 Hardware Maintenance Manual What to do first When you do return an FRU, you must include the following information in the parts exchange form or parts return form that you attach to it: 1. Name and phone number of servicer 2.
Replace the system board. • If the problem continues, go to “Lenovo IdeaPad Z500/P500” on page 26. Note: Noise from the AC adapter does not always indicate a defect. Checking operational charging To check whether the battery charges properly during operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.
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IdeaPad Z500/P500 Hardware Maintenance Manual Perform operational charging. If the battery status indicator or icon does not light on, remove the battery pack and let it return to room temperature. Reinstall the battery pack. If the charge indicator or icon is still off, replace the battery pack.
Recovery System.In order to save application files and the initial backed up files of the system, the hard disk in a Lenovo computer includes a hidden partition when it is shipped. If you need to restore the system to the point of your first boot up, just enter Lenovo OneKey Recovery System and run System Recovery.
The recovery process might take up to 2 hours. Passwords As many as two passwords may be needed for any Lenovo IdeaPad computer: the power-on password (POP) and the supervisor password (SVP). If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is turned on.
Related service information Power management Note: Power management modes are not supported for APM operating system. To reduce power consumption, the computer has three power management modes: screen blank, sleep (standby), and hibernation. Screen blank mode If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off.
• “FRU replacement notices” on page 30 • “Removing and replacing an FRU” on page 31 • “Locations” on page 65 • “Parts list” on page 67 Specifications The following table lists the specifications of the Lenovo IdeaPad Z500/ P500 : Table 1. Specifications Feature Description Processor •...
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Lenovo IdeaPad Z500/P500 Table 1. Specifications (continued) Feature Description I/O port • Combo audio jack × 2 • RJ45 x 1 • HDMI port x 1 • USB 2.0 port × 2, USB 3.0 port × 1 • 2 in 1 slot × 1 (SD/MMC) Audio •...
IdeaPad Z500/P500 Hardware Maintenance Manual Status indicators The system status indicators below show the computer status: Table 2. Status indicators Indicator Charge Indicator Meaning status Status On (solid white) The computer is powered on. Power The computer is in sleep mode and is Blinking connected to the AC power adapter.
Lenovo IdeaPad Z500/P500 Function key combinations The following table shows the function of each combination of function key. Table 3. Fn key combinations Key combination Description Fn + PgUp: Enables/disables the scroll lock. Fn + PgDn: Activates the system request.
This section presents notices related to removing and replacing parts. Read this section carefully before replacing any FRU. Screw notices Loose screws can cause a reliability problem. In the Lenovo IdeaPad computer, this problem is addressed with special nylon-coated screws that have the following characteristics: •...
Lenovo IdeaPad Z500/P500 Removing and replacing an FRU This section presents exploded figures with the instructions to indicate how to remove and replace the FRU. Make sure to observe the following general rules: 1. Do not attempt to service any computer unless you have been trained and certified.
IdeaPad Z500/P500 Hardware Maintenance Manual 1010 Keyboard Figure 1. Removal steps of keyboard Remove two screws Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylok-coated (2) Black 3.62 kg-cm Insert the screwdriver into one of the screw hole on the bottom .
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Lenovo IdeaPad Z500/P500 Figure 1. Removal steps of keyboard (continued) Lift the keyboard a little, and then detach the connector in the direction shown by arrows . Remove the keyboard in the direction shown by arrow When installing: Make sure that the FPC connector is attached firmly.
IdeaPad Z500/P500 Hardware Maintenance Manual 1020 Optical drive For access, remove this FRU: • “1010 Keyboard” on page 32 Figure 2. Removal steps of optical drive Remove the screw Step Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylok-coated (1) Black 8.03 kg-cm...
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Lenovo IdeaPad Z500/P500 Figure 2. Removal steps of Optical drive (continued) Insert a screwdriver into the screw hole and push the optical drive in the direction shown by arrow . Pull the optical drive out in the direction shown by...
IdeaPad Z500/P500 Hardware Maintenance Manual 1030 Base cover For access, remove this FRU: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 Figure 3. Removal steps of base cover Remove the five screws Step Screw (quantity) Color Torque M2.5 ×...
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Lenovo IdeaPad Z500/P500 Figure 3. Removal steps of base cover (continued) Remove four screws , three screws and three screws on the bottom. Step Screw (quantity) Color Torque M2 × 6 mm, flat-head, nylok-coated (4) Black 8.03 kg-cm M2 × 5 mm, flat-head, nylok-coated (3) Black 3.62 kg-cm...
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IdeaPad Z500/P500 Hardware Maintenance Manual Note: Applying labels to the base cover The new base cover FRU is shipped with a kit containing labels of several kinds. When you replace the base cover, you need to apply the following label: The following labels need to be peeled off from the old base cover, and need to be put on the new base cover.
Lenovo IdeaPad Z500/P500 1040 Battery pack For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 DANGER Only use the battery specified in the parts list for your computer. Any other battery could ignite or explode.
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 4. Removal steps of battery pack (continued) Remove the battery pack in the direction shown by arrow When installing: Make sure the battery pack connector is attached firmly.
Lenovo IdeaPad Z500/P500 1050 Hard disk drive For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 Attention: • Do not drop the hard disk drive or apply any physical shock to it.
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 5. Removal steps of hard disk drive (continued) Detach the HDD connector in the direction shown by arrow . Remove the hard disk drive from the slot in the direction shown by arrow When installing: Make sure that the HDD connector is attached firmly.
Lenovo IdeaPad Z500/P500 1060 PCI Express Mini Card for wireless LAN For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 Figure 6.
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 6. Removal steps of PCI Express Mini Card for wireless LAN (continued) Remove the card in the direction shown by arrow When installing: • In models with a wireless LAN card that has two antenna connectors, plug the black cable (1st) (MAIN) into the jack labeled 1, and the white cable (2nd) (AUX) into jack labeled 2 on the card.
Lenovo IdeaPad Z500/P500 1070 DIMM For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 Figure 7. Removal steps of DIMM...
IdeaPad Z500/P500 Hardware Maintenance Manual 1080 Fan assembly and Heat Sink assembly For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 Figure 8.
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Lenovo IdeaPad Z500/P500 Figure 8. Removal steps of fan assembly and heat sink assembly (continued) Lift the fan assembly and heat sink assembly in the direction shown by arrow Be careful not to damage the connector. Attention: Do not handle the heat sink assembly roughly. Improper handling can cause distortion or deformation and imperfect contact with components.
IdeaPad Z500/P500 Hardware Maintenance Manual 1090 CPU For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
Lenovo IdeaPad Z500/P500 1100 ODD board and LED board For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 10. Removal steps of ODD board and LED board (continued) Remove the two boards in the direction shown by arrows When installing: Make sure that the two FPC connectors are attached firmly.
Lenovo IdeaPad Z500/P500 1110 Speakers For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 • “1050 Hard disk drive” on page 41 •...
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 11. Removal steps of speakers (continued) Remove the speakers When installing: Make sure that the speakers connector is attached firmly.
Lenovo IdeaPad Z500/P500 1120 System board Important notices for handling the system board: When handling the system board, bear the following in mind. • Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite.
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 12. Removal steps of system board (continued) Detach the power connector and LCD connector in the direction shown by arrows . Remove four screws , one screw and one screw When installing: Make sure that the power connector is attached firmly. Step Screw (quantity) Color...
Lenovo IdeaPad Z500/P500 1130 Keyboard bezel For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 13. Removal steps of keyboard bezel (continued) Remove the power board, USB board and DC-in jack in the direction shown by arrows...
Lenovo IdeaPad Z500/P500 1140 LCD unit For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 14. Removal steps of LCD unit (continued) Release the LCD cable from the cable guides in the direction shown by arrows . Then lift the LCD hinge in the direction shown by arrow When installing: •...
Lenovo IdeaPad Z500/P500 1150 LCD front bezel For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
IdeaPad Z500/P500 Hardware Maintenance Manual 1160 LCD panel and hinges For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
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Lenovo IdeaPad Z500/P500 Figure 16. Removal steps of LCD panel and hinges (continued) Lift the LCD panel a little . Peel off the adhesive tape and detach the connector in the direction shown by arrow When installing: Make sure that the metal connector is attached firmly.
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 16. Removal steps of LCD panel and hinges (continued) Remove the two screws and the eight screws . Then release the two hinges in the direction shown by arrows Step Screw (quantity) Color Torque M2 ×...
Lenovo IdeaPad Z500/P500 1170 Integrated camera, LCD cable and antenna assembly For access, remove these FRUs in order: • “1010 Keyboard” on page 32 • “1020 Optical drive” on page 34 • “1030 Base cover” on page 36 • “1040 Battery pack” on page 39 •...
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IdeaPad Z500/P500 Hardware Maintenance Manual Figure 17. Removal steps of integrated camera, LCD cable and antenna assembly (continued) Remove the camera in the direction shown by arrow Remove the LCD cable and antenna assembly in the direction shown by arrow...
Lenovo IdeaPad Z500/P500 Locations Front view and right-side view Integrated camera Built-in microphone Wireless LAN antennas Computer display Power button Touchpad System status indicators Note: For the description of each indicator, see “Status indicators” on page 28. Combo audio jack...
IdeaPad Z500/P500 Hardware Maintenance Manual Bottom and Left-side view Speakers Memory card slot USB port HDMI port RJ-45 port VGA port Fan louvers Novo button AC power adapter jack...
Lenovo IdeaPad Z500/P500 Parts list This section presents the following service parts: • “Overall” on page 68 • “LCD FRUs” on page 72 • “Keyboard” on page 75 • “Miscellaneous parts” on page 80 • “AC adapters” on page 81 •...
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Lenovo IdeaPad Z500/P500 Table 5. Parts list—Overall No. FRU FRU no. CRU ID. See “Miscellaneous parts” on page 80. LCD unit (see “LCD FRUs” on page 72.) Keyboard (see “Keyboard” on page 75.) VIWZ2 Upper Case 90202121 Battery, 4S1P, 4cell,48Wh, sanyo, Z400Z500 SY 121500113 L12S4K01 14.4V48Wh 4cellbty...
IdeaPad Z500/P500 Hardware Maintenance Manual LCD FRUs In Lenovo IdeaPad Z500/P500, there are following types of LCDs. • “15.6-in. HD TFT”...
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Lenovo IdeaPad Z500/P500 15.6-in. HD TFT Table 6. Parts list—15.6-in. HD TFT No. FRU FRU no. CRU ID. VIWZ2 LCD Bezel 90202123 VIWZ2 LCD Bracket L+R 90202136 Panel, HD-AG, AUO B156XTN03.4 HW0A HD AG S 18200763 LED1 NB LCD Panel, HD-AG, CMI N156BGE-LA1 HD AG S LED1 NB...
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IdeaPad Z500/P500 Hardware Maintenance Manual Table 6. Parts list—15.6-in. HD TFT (continued) No. FRU FRU no. CRU ID. Camera, 0.3M(For P500), AWA AM-VS058 0.3M NB 73044060 camera 61dB Camera, 0.3M(For P500), AVC HAA-586605 0.3M NB 73042541 camera VIWZ2 LCD Cable 90202117 VIWZ2 Antenna*2 90202137...
Lenovo IdeaPad Z500/P500 Keyboard Table 7. Parts list—Keyboard Language CRU ID. Arabic 25209261 Belgian 25209262 Brazilian 25209263 Bulgarian 25209264 Canadian Bilingual (En+Fr) 25209265 Czech&Slovak 25209266 Dutch 25209267 French 25209268 German 25209269 Greek 25209270 Hebrew 25209271 Hungarian 25209272 Icelandic 25209273 Indic...
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IdeaPad Z500/P500 Hardware Maintenance Manual Table 7. Parts list—Keyboard (continued) Language CRU ID. Japanese 25206404 Korean 25206405 Latin 25206406 Nordic 25206407 Portuguese 25206408 Russian 25206409 Slovenian 25206410 Darfon Spanish 25206411 (continued) Swiss 25206412 Traditional Chinese 25206413 Thai 25206414 Turkish 25206415 U.K.
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Lenovo IdeaPad Z500/P500 Table 7. Parts list—Keyboard (continued) Language CRU ID. Arabic 25206479 Belgian 25206480 Brazilian 25206481 Bulgarian 25206482 Canadian Bilingual (En+Fr) 25206483 Czech&Slovak 25206484 Dutch 25206485 French 25206486 German 25206487 Greek 25206488 Hebrew 25206489 Hungarian 25206490 Icelandic 25206491 Indic...
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IdeaPad Z500/P500 Hardware Maintenance Manual Table 7. Parts list—Keyboard (continued) Language CRU ID. Nordic 25206527 Portuguese 25206528 Russian 25206529 Slovenian 25206530 Spanish 25206531 Swiss 25206532 Sunrex (continued) Traditional Chinese 25206533 Thai 25206534 Turkish 25206535 U.K. English 25206536 English 25206537 US international 25206538 Arabic 25206539...
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Lenovo IdeaPad Z500/P500 Table 7. Parts list—Keyboard (continued) Language CRU ID. Canadian Bilingual (En+Fr) 25206213 Darfon English 25206237 Canadian Bilingual (En+Fr) 25206243 Darfon (with backlight) English 25206267 Canadian Bilingual (En+Fr) 25206273 Chicony English 25206297 P500 Canadian Bilingual (En+Fr) 25206303 (with backlight)
IdeaPad Z500/P500 Hardware Maintenance Manual Power cords A Lenovo IdeaPad power cord for a specific country or region is usually available only in that country or region: Table 10. Parts list—3-pin power cords Region CRU ID. 145000600 • LINETEK PC323+RVV300/300+LS15 1m...
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Lenovo IdeaPad Z500/P500 Table 10. Parts list—3-pin power cords (continued) Region CRU ID. Israel 145000563 • Longwell LP-41+H03VV-F+LS-18 1m 145000562 • Longwell LP-30B+SPT-2 18AWG+LS-18 1m 145000561 • Longwell LP-61L+H03VV-F+LS-18 1m Indian 145000560 • Longwell LP-67+BIS+LS-18 1m Italy 145000559 • Longwell LP-22+H03VV-F+LS-18 1m...
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IdeaPad Z500/P500 Hardware Maintenance Manual Table 10. Parts list—3-pin power cords (continued) Region CRU ID. Argentina 145000528 • VOLEX VA2073+H03VV-F+VAC5S 1m Brazil 145000527 • VOLEX CH10S3+H03VV-F+VAC5S 1m Israel 145000526 • VOLEX SI16S3+H03VV-F+VAC5S 1m 145000525 • VOLEX M2511+HO3VV-F+VAC5S 1m...
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Actual results may vary. Users of this document should verify the applicable data for their specific environment. Trademarks The following terms are either registered trademarks or trademarks of Lenovo in the United States and/or other countries: ® Lenovo ®...