Page 1 Notice N o t e t h a t w h e n c o n v e r t i n g t h i s d o c u m e n t f r o m i t s o r i g i n a l f o r m a t t o a . p d f f i l e , s o m e m i n o r f o n t a n d f o r m a t c h a n g e s m a y o c c u r c a u s i n g s l i g h t v a r i a t i o n s f r o m t h e o r i g i n a l p r i n t e d d o c u m e n t .
Page 2 48/192 F e a t u r e s a n d S p e c i f i c a t i o n s M a n u a l S t o c k N u m b e r 7 5 0 3 6 1 I s s u e 6 ( S e r i e s 6 0 0 0 )
Page 4 NEC America, Inc. reserves the right to change the specifications, functions, or features at any time without notice. NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc.
Page 6 The Electra Elite 48/192 system meets the customer needs today and as business expands the system can be expanded as well. The Electra Elite 48/192 system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.
Page 7 Electra Elite 48 KSU, ETUs, Multiline Terminals, and optional equipment. Electra Elite 48/192 Programming Manual (Stock Number 750362) This manual provides instructions for programming the Electra Elite 48/192 system using a Multiline Terminal or PC. Electra Elite Least Cost Routing Manual (Stock Number 750364) This manual provides instructions to the service technician for programming the customer site for least cost routing.
Page 8: Table Of Contents
Table of Contents Chapter 1 Introduction SECTION 1 GENERAL INFORMATION ................1-1 SECTION 2 MULTILINE TERMINALS USED WITH THE SYSTEM ........1-1 Chapter 2 Features SECTION 1 GENERAL INFORMATION ................2-1 SECTION 2 OPERATING PROCEDURES ................. 2-2 Account Code Entry ..................A-1 Account Code - Forced/Verified/Unverified ..........
Page 9 Issue 6 Electra Elite A-18 Automatic Callback A-55 A-19 Automatic CallDistribution (ACD) A-57 A-20 Automatic Day/Night Mode Switching ............A-63 A-21 Automatic Hold A-65 A-22 Automatic Number Indication (ANI)onT1 ..........A-67 A-23 Automatic Redial A-71 A-24 Automatic Release A-75 A-25 Automatic Route Selection (ARS) .............
Page 10 Electra Elite Issue 6 C-14 Call Pickup Direct ..................C-55 C-15 Call Pickup Group ..................C-59 C-16 Centralized Voice Mail ................C-61 C-17 Class of Service ..................C-67 C-18 Clock/Calendar Display ................C-71 C-19 Code Restriction ..................C-73 C-20 CO/PBX, Tie Line DigitRestriction ............C-77 C-21 Computer Telephony Integration (CTI) ............
Page 11 Issue 6 Electra Elite D-17 Door/Monitor Telephone ................D-51 D-18 DP to DTMF Switching ................D-53 D-19 Drop Key D-55 ® D-20 Dterm Analog Cordless Terminal ............D-57 ® D-21 Dterm Cordless Terminal ................ D-63 ® D-22 Dterm Cordless II Terminal ..............D-75 ®...
Page 12 Electra Elite Issue 6 Ground Start Trunks .................. G-3 Group Listening ..................G-5 Handset Mute ..................... H-1 Handsfree Answerback ................H-3 Handsfree Dialing and Monitoring .............. H-5 Headset Connection (Built In) ..............H-7 Hold With Recall (Exclusive and Non-Exclusive) ........H-9 Hot Line ....................
Page 13 Issue 6 Electra Elite Multiple Trunk Groups ................M-13 Music on Hold ................... M-15 Nesting Dial ....................N-1 Night Call Pickup Night Chime ....................N-7 Night Transfer ..................... N-9 Off-Hook Ringing ..................O-1 Off-Premise Extension ................O-3 One-Touch Feature Access ................ O-5 PC Attendant Console PC Programming Pooled Line (Outgoing) ................
Page 14 Electra Elite Issue 6 Ringing Line Preference ................R-17 Route Advance Block ................R-19 Save and Repeat ..................S-1 Scrolling Directories ..................S-3 Secondary Incoming Extension ..............S-7 Seized Trunk Name/Number Display ............S-9 Simplified Call Distribution ................ S-11 Single Line Telephone Access ..............S-13 SLT Adapter ....................
Page 15 Issue 6 Electra Elite Three-Minute Reminder ................T-7 Tone Override Trunk Queuing ................... T-11 Trunk-to-Trunk Transfer ................T-15 2-Color LEDs T-17 Uniform Call Distributio n(UCD) ..............U-1 Unified Messaging Uniform Numbering Network ..............U-11 Universal Slots ..................U-15 Unsupervised Conference ................ U-19 User Programming Ability U-21 Voice Mail Integration (Analog) ..............
Page 16: Chapter 1 Introduction
C h a p t e r 1 ECTION GENERAL ® term INFORMATION Electra Professional, Electra Elite, and D Series E telephones can be used with the Electra Elite 48/192 systems. ECTION MULTILINE TERMINALS USED WITH THE term SYSTEM Electra Elite and D...
Page 17 Issue 6 Electra Elite Keys are designated Feature Access, Single On/Off, or One-Touch throughout this manual. The keys operate much the same, but various limitations imposed on each type are described below. 1 - 2...
Page 18 Electra Elite Issue 6 Feature Access Keys ¥ Depending on the type, a Multiline Terminal can have 2, 8, 16, or 24 Line keys. For Series 4500 and below, a maximum of 10 line keys can be assigned as Feature Access to allow direct access to features.
Page 19 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK 1 - 4...
Page 20: Chapter 2 Features
ECTION GENERAL INFORMATION All features available with the Electra Elite 48/192 system are listed alphabetically by name and described in this document. The following information is provided, when applicable, for each feature: Feature Description – briefly describes the feature and, when applicable, tells how the feature is used by the end-user.
Page 21: Section 2 Operating Procedures
Issue 6 Electra Elite Alphabetic Designation – the alphabetic equivalent that helps you to ¥ easily remember the Access Code. These designations are available only for Feature and Intercom codes. Service Conditions – specifies conditions that apply to the feature operation.
Page 22: Account Code Entry
Account Code Entry FEATURE Account Code Entry allows assignment of Account Codes with up to 16 digits. DESCRIPTION Account Codes are incorporated in the call records generated by Station Message Detail Recording (SMDR) and provide a reference for billing. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals...
Page 23 Issue 6 Electra Elite Enter the Account Code using the dial pad. Retrieve the held call. From a Single Line Telephone with an outside call in progress: Press the hookswitch, and wait for a new internal dial tone; the outside party is put on hold. Dial Account Code Entry Access Code XX (no default assigned).
Page 24 Electra Elite Issue 6 An Account Code Entry does not print with SMDR unless the ¥ account code is entered after the Call Start time elapses. General Use Memory Block 1-5-25 (SMDR Incoming/Outgoing Print ¥ Selection) to control generation of an SMDR Report on incoming calls.
Page 25 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 4 Account Code Entry...
Page 26: Account Code - Forced/Verified/Unverified
Account Code - Forced/Verified/ Unverified FEATURE Account Code - Forced/Verified forces selected station users to dial an Access DESCRIPTION Code and a verified Account Code before making an outgoing call. The outgoing call is processed only after the dialed Account Code is verified. Account Code - Forced/Unverified forces selected station users to dial an Access Code and an unverified Account Code before making an outgoing call.
Page 27 Issue 6 Electra Elite To program Account Code - Forced/Verified from Attendant Position: Lift the handset, and wait for internal dial tone. Dial the Forced Account Access Code (not assigned at default), and wait for a second dial tone. K K A E K K Dial the Forced Account Number ( Dial the Forced Account Code (default: 10 digits).
Page 28 Electra Elite Issue 6 Use Memory Block 1-8-08 [Class of Service (Station) Feature ¥ Selection 2], Page 6 LK3 to Allow (LED On) or Deny (default: LED Off) Account Code Forced/Unverified. System software S5000 or higher is required. Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) ¥...
Page 29 Issue 6 Electra Elite Forced Account Code Verified/Unverified and Account Code entries ¥ are printed on the SMDR report if both are used. A is placed in front of the Forced Account Codes on the SMDR ¥ reports to distinguish them from other Account Code entries. A total of 500 Forced/Verified Account Codes can be entered ¥...
Page 30: Add-On Conference
Add-On Conference FEATURE Add-On Conference allows a conference call with a total of four parties with DESCRIPTION various combinations of outside lines and stations. This increases efficiency by allowing multiple parties to enter a conversation. System Software S3000 or lower supports up to six, 4-party conferences with no more than two outside lines per conference.
Page 31 Issue 6 Electra Elite SERVICE CONDITIONS Restrictions: A Single Line Telephone cannot be used to originate a 2-party CO ¥ conference. A Multiline Terminal user on hold cannot enter another conference. ¥ General: The elapsed time of the call from the originating terminal is shown on ¥...
Page 32: All Call Page
All Call Page FEATURE All Call Page allows simultaneous paging (internal and external) of all idle DESCRIPTION Multiline Terminals in a zone over each built-in speaker and over all external paging speakers. This enables a person within hearing distance of a Multiline Terminal or external speaker to respond to the paging call.
Page 33 Issue 6 Electra Elite To originate a page on a Single Line Telephone: Lift the handset, and wait for internal dial tone or press the hookswitch when the user is engaged in a call. Dial All Call Page Access Code default Page.
Page 34 Electra Elite Issue 6 Only one All Call Page or Internal Zone Page can be established at a ¥ time. Another page can be originated as soon as the first is abandoned or answered by Meet-Me Answer. Simultaneous zone paging (Internal Zones A, B, and C) can be ¥...
Page 35 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 14 All Call Page...
Page 36: Alphanumeric Display
Alphanumeric Display ® term FEATURE Each Electra Elite or D Series E Display Multiline Terminal has a DESCRIPTION 24-character by 3-line Liquid Crystal Display (LCD). Each Electra Professional Display Multiline Terminal has a 16-character by 2-line LCD. These displays provide information such as: date/time, elapsed call time on outside calls, digits dialed, internal calling party number, Customized Message, Speed Dial entries or softkeys.
Page 37 Issue 6 Electra Elite Display Location Definition MESSAGE CLEAR Cancel Customized Message System-Wide or From Individual Station NIGHT MODE SET Night Mode Switch NIGHT MODE RESET Reset Night Mode NT TENANT Set Night Mode For Tenant CALLBACK CANCLD Cancel Callback System-Wide FNC LAMP OFF Reset FNC LED CURRENT PASSWORD ?
Page 38 Electra Elite Issue 6 Display Location Definition TRNS TO N / A Transferred Trunk Not Assigned 00 : EMPTY No Speed Dial Number Entered 00 : 0 1 2 3 4 5 6 7 8 9 Speed Dial Number Confirmation NO SMDR Station Message Detail Recording Not Available ERROR...
Page 39 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 18 Alphanumeric Display...
Page 40: Analog Line Extender (Dterm ® Analog Ext
® Analog EXT) term FEATURE The D Analog EXT allows a user with an NEC Multiline Telephone to make DESCRIPTION or receive calls from a remote location while maintaining a station appearance from the office KTS. SYSTEM Terminal Type:...
Page 41 When the remote Multiline Terminal is programmed to answer ¥ multiple calls, they should ring at the terminal. Contact your authorized NEC dealer when system changes are required. Synchronous ringing does not operate on the remote telephone. ¥ Incoming trunk calls automatically ring 2 sec. on/2 sec. off.
Page 42: Ancillary Device Connection
The APA-U Unit is the interface for installing a Single Line Telephone, Modem, Credit Card Reader, Wireless Headset, NEC Voicepoint/Voicepoint Plus Conferencing unit or other compatible analog device. An Electra Professional terminal user can install the ADA(1)-W(BK)/(SW) Unit to connect headset or tape recorder or install the ADA(2)-W(BK)/(SW) Unit to connect an SLT Cordless Telephone.
Page 43 ¥ connection instructions for the various ancillary devices. Ancillary devices that are not covered by an ETI may not be compatible with Electra Elite Multiline Terminals. Verify with NEC America, Inc., National Technical Assistance Center (NTAC) before attempting hookup. Individual device conditions and operating procedures are provided ¥...
Page 44: Answer Hold
Answer Hold FEATURE Answer Hold allows a Multiline Terminal user to press the flashing Answer key DESCRIPTION to answer an incoming ringing call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on Non-Exclusive Hold when the second call is answered.
Page 45 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 4-51 (Off-Hook Ringing Selection) to assign YS ¥ (default) or NO for Off-hook ringing for Answer Hold to work. Restrictions: Answer Hold does not function for incoming internal calls. ¥...
Page 46: Answer Key
Answer Key FEATURE Multiline Terminals have an Answer key with an LED that flashes when the DESCRIPTION Multiline Terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call ringing in the same tenant group. When multiple calls are received, the Answer key is used to pick up calls. The Answer key continues flashing until the last unanswered call is answered.
Page 47 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 4-01 [CO/PBX Ring Assignment (Day Mode)] or ¥ 4-02 [CO/PBX Ring Assignment (Night Mode)] to assign the day/ night mode for on-hook ringing. Use Memory Block 4-51 (Off-Hook Ringing Selection) to select YS ¥...
Page 48: Assigned Night Answer (Ana
A-10 Assigned Night Answer (ANA) FEATURE Assigned Night Answer (ANA) is a Direct Inward Termination programmed to DESCRIPTION ring directly at a selected station when the system or tenant is in Night Mode. This assignment operates independently from the DIT (Day Mode) ringing assignment.
Page 49 Issue 6 Electra Elite Restrictions: When a CO/PBX line is assigned for ANA, the Night Mode CO/PBX ¥ ring assignment is disabled. General: ANA incoming ringing is assigned for Distinctive Ring or ¥ Synchronous Ring system-wide. When a busy station, programmed for ANA, receives an incoming ¥...
Page 50: Attendant Add-On Console
A-11 Attendant Add-On Console FEATURE The Attendant Add-On Console functions with a Multiline Terminal DESCRIPTION programmed as an Attendant. This console provides access to a maximum of 48 stations and/or outside lines. The Busy Lamp Field status is shown by a red LED for each station or trunk.
Page 51 Issue 6 Electra Elite To call a station: Lift the handset, and wait for internal dial tone. Press the DSS/BLF key for the desired station. Hear ringback tone or voice announce the station. Called party answers. To set/cancel Message Waiting or Station Outgoing Lockout (Outgoing Restrict) to station: Press the Message Wait or Station Lockout key.
Page 52 Electra Elite Issue 6 Restrictions: Only four DCU-60-1(BK)/(WH) Consoles or EDW-48-1/2(BK)/(SW) ¥ DSS/BLFs can be installed per system. Only four Attendant Add-On Consoles can be connected to one ¥ station. When tone signaling is selected in Memory Block 1-6-03 (DSS Call ¥...
Page 53 Issue 6 Electra Elite Busy Lamp Field status indications at the Attendant Add-On Console ¥ are: LED Indications: Busy Lamp Field Status: Station Idle Green Not Used Busy Flashing DND, Call Forward - All Call, Break Mode (by ACD Agent) Winking Function Programming Mode LED Indications:...
Page 54 Electra Elite Issue 6 An Attendant Add-On Console cannot have a Message Wait key and ¥ a Station Lockout key assigned at the same time. When multiple CO calls are ringing at an Attendant Station or ¥ Attendant Add-On Console, the calls are answered in first in-first out order.
Page 55 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 34 Attendant Add-On Console...
Page 56: Attendant Camp-On
A-12 Attendant Camp-On FEATURE Attendant Camp-On, used at an Attendant Position with an Attendant Add-On DESCRIPTION Console, allows a call to be transferred to a busy station. Press the Transfer (TRF) key on the Attendant Add-On Console to send the Camp-On tone to the busy station.
Page 57 Issue 6 Electra Elite To answer a Camp-On Call from a Multiline Terminal: The user engaged in a call receives a camp-on tone. The flashes red, the Large LED flashes green, and CO/PBX line flashes green, when assigned. Press and talk with the CO/PBX incoming caller. The previous call is put on hold.
Page 58 Electra Elite Issue 6 Two Camp-On types are provided by the system: ¥ • Attendant Camp-On • Station Camp-On. RELATED FEATURES LIST Feature Feature Name Number C-17 Class of Service D-15 Do Not Disturb (DND) S-13 Station Camp-On Features and Specifications Manual A - 37...
Page 59 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 38 Attendant Camp-On...
Page 60: Attendant Positions
A-13 Attendant Positions FEATURE Any number of stations can be designated an Attendant Position. These DESCRIPTION stations have access to distinct Attendant-type features. Two Attendant Positions can support two Attendant Add-On Consoles each. Programming for Attendant features such as setting Night Mode and System Speed Dial memory apply.
Page 61 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number A-16 Automated Attendant A-26 Automatic Trunk-to-Trunk Transfer Callback Request Call Forward - All Call D-15 Do Not Disturb (DND) Night Transfer SLT Timed Alarm A-12 Speed Dial - System S-16 Station Outgoing Lockout A - 40...
Page 62: Attendant Station Outgoing Lockout
Attendant Station Outgoing A-14 Lockout FEATURE Attendant Station Outgoing Lockout allows an Attendant Position with an DESCRIPTION Attendant Add-On Console to set a predetermined Code Restriction Class Assignment at any station assigned on the Attendant Add-On Console. This allows an Attendant to set/reset a restriction to allow/deny an outgoing call. SYSTEM Terminal Type: AVAILABILITY...
Page 63 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS At default, when a station with Attendant Station Outgoing Lockout is ¥ set, the station is outgoing restricted. Use Memory Block 1-1-70 (Code Restriction Class Assignment when Lockout is Set) to change system-wide to a different Code Restriction Class.
Page 64: Attendant Transfer
A-15 Attendant Transfer FEATURE Attendant Transfer permits efficient call transfers in the system using an DESCRIPTION Attendant Multiline Terminal equipped with one to four Attendant Add-On Console(s). Transferred calls can be voice announced, camped-on (when the station is busy), or directly transferred to ring at stations. After a programmed time, All unanswered transferred calls return to the Attendant with distinct audible and visual indications.
Page 65 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-11 (System Transfer/Camp-On Selection) to ¥ allow (default: YS) or deny ring transfer or station camp-on. Use Memory Block 1-1-13 (Co Transfer Ring Pattern Selection) to ¥ select CO Transfer Ring Pattern (default: C). Use Memory Block 1-1-14 (Co Transfer Ring Tone Selection) to ¥...
Page 66: Automated Attendant
A-16 Automated Attendant FEATURE The Automated Attendant answers incoming CO/PBX calls and sends a DESCRIPTION greeting message to calling parties. When the caller enters a station number or a 1- or 2-digit number from the dial pad, as instructed in the greeting message, the Automated Attendant transfers the call to a designated station or Station Hunt group.
Page 67 Issue 6 Electra Elite Enter Mode: Day Mode Night Mode Weekend Mode Record Message. Go on-hook. To set the Automated Attendant Mode from the Attendant Position: Press Press Dial the incoming trunk number ( indicates All CO/PBX lines. Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle.
Page 68 Electra Elite Issue 6 To set/cancel the Weekend Mode from the Attendant Position: Press Dial Dial tenant number ( Note:All trunks for the dialed tenant are set/canceled for the weekend mode. Press To answer by One Level: Receive an incoming CO/PBX call. The Automated Attendant answers the call and sends a greeting.
Page 69 Issue 6 Electra Elite Timeout - No Answer: An incoming CO/PBX call is received on a line. The Automated Attendant answers the call and sends a greeting. A 1-digit DTMF tone is received. The call is transferred to a designated station or Station Hunt group.
Page 70 Electra Elite Issue 6 Use Memory Block 1-4-09 (Automated Attendant PBR Start Time ¥ Selection) to specify whether the PBR can receive DTMF signaling while the Automated Attendant is sending the message (default: FR) or after the message is finished (AF). Use Memory Block 1-4-11 (Automated Attendant Message Day/Night ¥...
Page 71 Issue 6 Electra Elite be set for the same trunk at the same time. Using system software S5000 only, Memory Block 1-4-02 ¥ (Automated Attendant Transfer Delayed Ringing Time Selection) must time out before incoming DID calls can be answered by the Automated Attendant (cannot be set to No Limit).
Page 72: Automatic Answer With Delay Message
Automatic Answer with Delay A-17 Message FEATURE Automatic Answer with Delay Message answers incoming CO/PBX calls and DESCRIPTION plays a specified message to the outside caller while still ringing designated stations. Up to two messages can be played to the outside caller. The message(s) played are the same as the Automated Attendant message(s).
Page 73 Issue 6 Electra Elite Record Message. Go on-hook. To set the Automated Attendant /Delay Message Mode from the Attendant Position: Press Dial Dial the incoming trunk number ( indicates All CO/PBX lines. Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when the trunks are idle.
Page 74 Electra Elite Issue 6 To answer by Two Levels: Receive an incoming CO/PBX call. The Automatic Answer with Delay Message answers the call and sends a greeting. The outside party hears ringback tone or MOH (System Programmed). After the time expires, a second message is played. The outside party hears ringback tone or MOH until the call is answered.
Page 75 Issue 6 Electra Elite Use Memory Block 3-38 (Automated Attendant Message to Trunk ¥ Selection) to assign the Automated Attendant message per CO/PBX trunk. Use Memory Block 7-1 (Card interface Slot Assignment) to specify ¥ the VRS(4)-U10 ETU. Restrictions: Tie/DID lines are not supported by the Automatic Answer with Delay ¥...
Page 76: Automatic Callback
A-18 Automatic Callback FEATURE After receiving a call waiting tone from a busy station, a user can set DESCRIPTION Automatic Callback when allow (default: LED On) is selected using Page 1 LK3 of Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2]. When both stations are idle, the system signals the Automatic Callback originator first and, after the originator answers, signals the other station.
Page 77 Issue 6 Electra Elite Restrictions: Only one Automatic Callback may be set at a station. ¥ Automatic Callback cannot be set to a station that is in Do Not ¥ Disturb mode. Call Pickup Group feature does not pickup Automatic Callback ¥...
Page 78: Automatic Calldistribution (Acd
Automatic Call Distribution A-19 (ACD) FEATURE Automatic Call Distribution forwards any incoming trunk call (DIT, ANA, DID, DESCRIPTION or CO Ring Transfer) to a selected ACD Group of Agents. An incoming call is distributed to the ACD Group Agent that has been idle the longest. The ACD feature has four distinct parts: Call Distribution, Agents and Supervisor Function, Status screens and Management Information System (MIS) reports, and Delay Announcement.
Page 79 Issue 6 Electra Elite CALL PROCESSING GENERAL The following features are included: DESCRIPTION Abandoned Call Search Abandoned incoming calls are not connected to Agent Positions. The system can recognize abandoned calls and remove them from the queue on trunks that provide calling party disconnect supervision. Call Distribution to Agents Calls are automatically and uniformly distributed among Agents in an ACD Group.
Page 80 Electra Elite Issue 6 SERVICE CONDITIONS Data assignment: Restrictions: Alert tone is not provided even when all Agents in the ACD group are ¥ busy. However, Pooled Line (Outgoing) can indicate the status of trunks in an ACD group as an alternate method. General: When the Agent (in the ACD group where a call is terminated) does ¥...
Page 81 Issue 6 Electra Elite AGENT AND SUPERVISOR FUNCTION GENERAL The following features are included: DESCRIPTION Assistance This feature allows an Agent to call a Supervisor in the ACD group for assistance. Activation of this feature during an ACD call, automatically places the active call on hold and places an assistance call to the Supervisor.
Page 82 Electra Elite Issue 6 Monitoring (Barge-In) This feature allows the Supervisor to monitor calls at an Agent Position and is activated by key operation on the Supervisor Terminal. During monitoring, the Conference LED lights at both terminals involved. SERVICE CONDITIONS Data Assignment: Use Memory Block 1-8-08 [Class of Service (Station) Feature ¥...
Page 83 Issue 6 Electra Elite Any non-ACD call that is transferred or DTI’ed to a station that is ¥ logged on as an ACD agent follows any Call Forwarding that is set (using System software S5000 or higher). RELATED FEATURES LIST Feature Feature Name Number...
Page 84: Automatic Day/Night Mode Switching
Automatic Day/Night Mode A-20 Switching FEATURE Automatic Day/Night Mode switching programs the system to switch DESCRIPTION automatically in or out of the Night Mode at a programmed time. This eliminates the daily need to manually set/reset the Night Mode. After a programmed time, the system automatically switches back to Day Mode.
Page 85 Issue 6 Electra Elite Use Memory Block 1-8-48 (Automatic Daylight Saving Time Selection) to ¥ allow (YES, default) or deny (NO) the system clock to automatically adjust for Daylight Saving Time. A - 64 Automatic Day/Night Mode Switching...
Page 86: Automatic Hold
A-21 Automatic Hold FEATURE Automatic Hold works when an Attendant at an Attendant Add-On Console DESCRIPTION presses a DSS key programmed for station or page access during an outside call or when a Multiline Terminal user, engaged in an outside call, presses a Feature Access key or One-Touch key programmed for Direct Station Selection or Direct Paging Access.
Page 87 Issue 6 Electra Elite SERVICE Restrictions: CONDITIONS Use Memory Block 1-1-03 [Hold Recall Time Selection (Non- ¥ Exclusive Hold)] to specify the time (default: 25s) a Non-Exclusive outside call is held before recall tone is generated. When ∞ (No Limit) is set, a hold recall signal is not generated.
Page 88: Automatic Number Indication (Ani)Ont1
Scroll key to display a maximum of 10 ANI numbers. Note: The Scroll key is programmed using Memory Block 4-12 (Line Key Selection for Telephone Mode). Refer to the Electra Elite 48/192 Programming Manual for instructions. Features and Specifications Manual...
Page 89 Issue 6 Electra Elite To return a call to the number displayed on the LCD: Go off-hook. The system automatically accesses an outside line and dials the ID number displayed on the LCD. SERVICE Data Assignment: CONDITIONS Use Memory Block 1-11-07 (DTI Trunk Type Assignment) to make ¥...
Page 90 Electra Elite Issue 6 Only Feature Group D (FGD) protocol is supported. ¥ In the Electra Elite 192 System, the DTI-U10/20 ETU must be ¥ installed in the Basic KSU slot S1 or S4, or slot S1 of the first 64 port expansion module.
Page 91 Issue 6 Electra Elite When the scroll key is used, a maximum of 10 ANI/Caller IDs can be ¥ stored in System Memory. When 10 ANI/Caller IDs are stored and an additional call is received, the first ANI/Caller ID is erased from System Memory.
Page 92: Automatic Redial
A-23 Automatic Redial FEATURE Automatic Redial simplifies repetitive dialing to a busy or unanswered DESCRIPTION outgoing call. After a busy tone or no answer is received during a CO/PBX call, the system periodically redials the party number while the station user monitors the call for completion.
Page 93 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-04 (Automatic Redial Time Selection) to ¥ program Automatic Redial Time parameters as follows: Programming Range Default Callback Time: 1~50 seconds Wait Time: 1~100 seconds Redial Times: 1~ 15 times Restrictions: The station retains sole use of the outside line during Automatic ¥...
Page 94 Electra Elite Issue 6 When an incoming CO/PBX call is received from the CO during the ¥ waiting period of the Automatic Redial feature, Automatic Redial is released, and a busy tone is sent to the station. The handset must be lifted off-hook to disable Automatic Redial after ¥...
Page 95 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 74 Automatic Redial...
Page 96: Automatic Release
A-24 Automatic Release FEATURE Automatic Release drops the line circuit when an outside party abandons the DESCRIPTION call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic release is normally provided on Ground Start, DID, ISDN, and Tie Line Trunks.
Page 97 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK A - 76 Automatic Release...
Page 98: Automatic Route Selection (Ars
A-25 Automatic Route Selection (ARS) FEATURE Automatic Route Selection (ARS) allows an outgoing line to be seized using a DESCRIPTION Trunk Group or Route Advance Block (RAB) for each number dialed by the user. The ARS feature allows more efficient use of the trunks connected to the system.
Page 99 Electra Elite Restrictions Route Advance Blocks or Trunks programmed on a line key, bypass ¥ ARS. ARS is not available when the Electra Elite 48/192 system is in KF ¥ registration. Outgoing calls using Direct Inward System Access (DISA) cannot ¥...
Page 100: Automatic Trunk-To-Trunk Transfer
Automatic Trunk-to-Trunk A-26 Transfer FEATURE Automatic Trunk-to-Trunk Transfer allows an incoming CO/PBX call to be DESCRIPTION automatically dialed out of the system over another outside line to a programmed telephone number. This is especially useful for forwarding calls to an answering service during nonbusiness hours (i.e., nights, weekends, or holidays).
Page 101 Issue 6 Electra Elite Press Note: Dialing 00 sets or cancels the Automated Attendant mode for all trunks when When the trunks are idle. a trunk is busy when 00 is dialed, it is not set. To set the Automated Attendant to a busy trunk, dial the individual trunk number. To set the Automatic Trunk-to-Trunk Transfer Mode from the Attendant Position: Press...
Page 102 Electra Elite Issue 6 Press (outgoing telephone number is displayed in the LCD). When the outgoing telephone number is longer than nine digits, continue to press to display each remaining digit. SERVICE Data Assignment: CONDITIONS Use Memory Block 1-4-00 (Tandem Transfer Automatic Disconnect ¥...
Page 103 Issue 6 Electra Elite When this feature is activated, the incoming trunks set for Automatic ¥ Trunk-to-Trunk Transfer (winking) are available for outgoing use. The outgoing telephone number cannot exceed 24 digits. ¥ After the system dials the outgoing number, the incoming call is ¥...
Page 104: Background Music Over External Speakers
Background Music Over External Speakers FEATURE Background music over external speakers is integrated with the three-zone DESCRIPTION paging system provided by the ECR-U10 ETU. The connection does not require an external relay system. When a zone (or all zones) is connected to paging, the paging system BGM is turned off automatically.
Page 105 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK B - 2 Background Music Over External Speakers...
Page 106: Background Music - Multiline Speaker
Background Music - Multiline Speaker FEATURE Music on hold provides station background music through the station speaker DESCRIPTION when the station is idle. A loop-start COI port can be used as an alternate background music source when a Valcom V-9941A unit, or equivalent, is provided.
Page 107 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-79 (BGM Port Assignment) to assign a loop ¥ start COI port as the station BGM port. General: Background Music stops while the Multiline Terminal is in use. ¥ When Background Music is provided via a COI port, a Valcom ¥...
Page 108: Barge-In
Barge-In FEATURE Barge-In allows selected Multiline Terminal users in the system to override DESCRIPTION another station user conversation with or without an audible alert to that station user. The alert tone is programmable. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING...
Page 109 Issue 6 Electra Elite To Barge-in using an outside line key: Lift the handset or press , and wait for internal dial tone. Press , then press Press the CO/PBX line key to be interrupted. Interrupt is enabled. SERVICE Data Assignment: CONDITIONS Multiline Terminals can be used to interrupt the privacy of ¥...
Page 110 Electra Elite Issue 6 General: Barge-In overrides a conversation held by a station in Do Not Disturb ¥ mode. When Barge-In is denied, DENIED is displayed in the LCD. ¥ The station interrupting an outside line cannot put the CO/PBX call ¥...
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Page 112: Battery Backup - System Memory
Battery Backup - System Memory FEATURE A battery is provided on the CPUB( )-U10 ETU for Electra Elite 192 system or DESCRIPTION MBD-U10 Unit in the B48-U10 KSU for the Electra Elite 48 system to retain System Program Memory when power fails. When fully charged, the battery maintains backup power for approximately 21 days.
Page 113 Issue 6 Electra Elite When fully charged, the battery retains System Memory for ¥ approximately 21 days. Battery backup on the CPUB( )-U10 ETU/MBD-U10 Unit retains ¥ memory for the following functions: • System Program • Night Transfer Status • Call Forwarding •...
Page 114: Battery Backup - System Power
Battery Backup - System Power FEATURE A built-in battery provides complete system operating power for approximately DESCRIPTION 30 minutes during commercial power outages. When optional (locally provided) batteries are connected and fully charged, full system operation can be maintained for an extended time. Actual time depends on system configuration, traffic conditions, and the capacity of the batteries.
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Page 116: Busy Lamp Field On Multilin Eterminals
Busy Lamp Field on Multiline Terminals FEATURE The Busy Lamp Field (BLF) indicates station status using LEDs. The DESCRIPTION applicable LED is on for Feature Access keys and One-Touch keys that are programmed for Direct Station Selection (DSS). This allows Multiline Terminal users to determine at a glance that a station is in use.
Page 117 Issue 6 Electra Elite OPERATING PROCEDURES To program the Feature Access key for DSS/BLF: Press Press Press the Feature Access key. Dial Dial the station number. Dial (optional step, toggles call between voice and tone). Press To program the One-Touch key for DSS/BLF: Press Press Press the One-Touch key.
Page 118 Electra Elite Issue 6 General: A single color LED (red only) is used to indicate the following station ¥ status: LED is Flashing: Station is in Do Not Disturb (DND) or Call Forward - All Call, Break Mode. LED is Winking: Station is Off-Line (to program).
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Page 120: Call Alert Notification
Call Alert Notification FEATURE Call Alert Notification allows a station user to receive an alert tone, flashing DESCRIPTION ICM, Large LED, and LCD identification during an incoming call while the user station is busy. This allows the station user to put the current call on hold to answer a second call to increase call handling abilities.
Page 121 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 1-2-22 (Call Forward - No Answer Time ¥ Selection) to specify the time (default: 8s) before incoming intercom or CO/PBX calls are forwarded to another station when there is no answer.
Page 122 Electra Elite Issue 6 Incoming Call Alert Notification to Multiline Terminals is as follows: ¥ • ICM and Large LED flash. • LCD shows second incoming call. • A Call Alert Notification tone of 0.8 seconds is provided to the called party.
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Page 124: Call Appearance (Cap) Keys
Call Appearance (CAP) Keys FEATURE Call Appearance keys automatically place an outside call on a Call DESCRIPTION Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any Multiline Terminal or the same key can appear on multiple terminals.
Page 125 Issue 6 Electra Elite To place a Multiline Terminal incoming call on hold and retrieve Receive CO/PBX incoming ring. Go off-hook using the handset, or press . A Call Appearance key lights. Talk with outside party. Press . The Call Appearance key flashes. Press the flashing Call Appearance key to retrieve the call.
Page 126 Electra Elite Issue 6 Several Multiline Terminals can be assigned to the same CAP block ¥ with the same set of 24 keys. Incoming trunks to these Multiline Terminals appear on the same CAP key at each station. CAR keys can also be associated with a CAP block. As a call arrives ¥...
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Page 128: Call Arrival (Car) Keys
Call Arrival (CAR) Keys FEATURE Call Arrival (CAR) keys are available software extensions as part of 120 DESCRIPTION station numbers on the Electra Elite 192 system. The Electra Elite 48 system provides 32 station numbers and 16 CAR ports. A Call Arrival extension assigned to a line key, can appear and ring on an individual station or multiple stations.
Page 129 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 1-2-04 (Call Arrival Key Block Assignment) to ¥ assign Call Arrival extensions in groups of four. Use Memory Block 2-06 (Line Key Selection for Tenant Mode) to ¥ assign Call Arrival keys to a CAP block in Tenant Mode. Use Memory Block 4-12 (Line Key Selection for Telephone Mode) to ¥...
Page 130 Electra Elite Issue 6 Off-Hook Ringing can be provided for calls ringing into CAR keys. ¥ CAR keys can be assigned as a station hunting master number and/ ¥ or as a member of a Station Hunt group. A BLF indication is provided on an Attendant Add-On Console for ¥...
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Page 132: Callback Request
Callback Request FEATURE Callback Request can be set at any Multiline Terminal to notify the user that DESCRIPTION another station wants a call returned. The Multiline Terminal user can receive a maximum of three Callback Requests from other station users. Non-display Multiline Terminal users receive a Feature LED indication when a Callback Request is set.
Page 133 Issue 6 Electra Elite To Callback from a Multiline Terminal with LCD: Press or lift the handset. Dial the number to be called back, or press Lift the handset to talk when the party answers. Hang up. To Callback from a Multiline Terminal without LCD: Press or lift the handset.
Page 134 Electra Elite Issue 6 Callback Requests are protected by system memory battery backup. ¥ When a Callback Request is set, the caller receives a set tone. ¥ A caller does not receive a set tone when attempting to leave a ¥...
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Page 136: Caller Id Indication (Analog Trunks
10 Caller ID names/numbers can be displayed.) Note: The Scroll key is programmed using Memory Block 4-12 (Line Key Selection for the Telephone Mode). Refer to the Electra Elite 48/192 Programming Manual for instructions. Features and Specifications Manual...
Page 137 Issue 6 Electra Elite To return a call to the number displayed on the LCD using the Scroll Key: Press the Scroll Key until the desired number to be called back is displayed. While the number is displayed, go off hook. The system automatically accesses an outside line and dials the displayed number.
Page 138 Electra Elite Issue 6 Use Memory Block 4-01 [CO/PBX Ring Assignment (Day Mode)] or ¥ 4-02 [CO/PBX Ring Assignment (Night Mode)] to make the CO/PBX ringing assignments. Use Memory Block 3-53 (Caller Name Indication Selection) to allow ¥ the name (NAM) (default: NUM) to be displayed When system speed dial buffers are assigned number and name and when the Caller ID number information matches an assigned speed dial number.
Page 139 Issue 6 Electra Elite Using System Software S3000 or higher, the user can press the ¥ Feature key and then the flashing red CO line key (incoming CO call) to display Caller ID. A maximum of 16 stations can display Caller ID. ¥...
Page 140 Electra Elite Issue 6 When a Multiline Terminal is busy, the Caller ID is displayed for an ¥ incoming call. When a Multiline Terminal is set for Do Not Disturb, the Caller ID is ¥ displayed for incoming calls. When a Multiline Terminal receives multiple incoming calls, the first ¥...
Page 141 Issue 6 Electra Elite Scrolling Caller ID with Return Call When the Scroll key is used, a maximum of 10 Caller IDs can be ¥ stored in System Memory. When 10 Caller IDs are stored and an additional call is answered, the first Caller ID is erased from System Memory.
Page 142: Caller Id Call Return
Caller ID Call Return FEATURE The Caller ID Call Return feature allows the voice mail system to use Caller ID DESCRIPTION information captured with the message to call and connect the person that left the message with the voice mail user that is checking messages. After the call is ended by either party, the voice mail user returns to checking messages.
Page 143 Issue 6 Electra Elite When Caller ID information is available after the Caller ID number is played, the system prompts the mailbox user with an option to return the call. - OR - During message playback dial , and when the voice mail prompts to return the call dial for yes.
Page 144 To use this feature for long distance calls, LCR or ARS must be ¥ programmed for the voice mail ports set to dial out. Refer to Chapter 2 in the Electra Elite 48/192 Programming Manual for detailed programming instructions. Features and Specifications Manual...
Page 145 Telco between the first and second ring. Restrictions: ¥ This feature is supported only on Electra Elite 48/192 systems using System Software S5500 or higher. VMS revision Q008XX v 6.68 and FMS revision Q058XX v 6.68 or higher are also required.
Page 146 Electra Elite Issue 6 Return Call is accessible to a subscriber during and after message ¥ playback. Return Call is available for new and old messages. ¥ ¥ Return Call is accessible to a subscriber using Softkeys in Softkey mode or using DTMF in voice conversation Mode. ¥...
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Page 148: Call Forward - All Call
Call Forward - All Call FEATURE Call Forward - All Call forwards all calls directed to one station, to another DESCRIPTION station, Voice Mail system, or to the Attendant. This permits more efficient call processing by allowing a station to be left unattended and have calls answered at another location.
Page 149 Issue 6 Electra Elite Dial the station number or hunt group master number where incoming calls are to be forwarded. Wait for the confirmation tone, and restore handset or press To verify (Multiline Terminals only): A winking LED indicates the station is in Call Forward - All Call mode.
Page 150 Electra Elite Issue 6 To cancel at a destination station (Attendant Positions only): Lift the handset or press Dial Access Code (set as default). Dial the station number where forwarding is to be canceled. Wait for the confirmation tone, and restore the handset or press To cancel Call Forward - All Call, Busy/No Answer, and Do Not Disturb system-wide (Attendant Positions only): Press...
Page 151 Issue 6 Electra Elite Setting, canceling or Call Forwarding is allowed only when logged ¥ out of ACD. General: When a station with Call Forward assigned receives a second call, ¥ and Call Forward is set to a busy station, the second incoming call does not follow the forwarding assignment until the forwarding station becomes idle.
Page 152: Call Forward - Busy/No Answer
Call Forward - Busy/No Answer FEATURE Call Forward - Busy/No Answer forwards calls directed to one station, to DESCRIPTION another station, Voice Mail system, or to the Attendant Position for Busy or Ring No Answer. This permits more efficient call processing by allowing calls to be routed to another station or to the Attendant Position.
Page 153 Issue 6 Electra Elite To cancel Call Forward - Busy/No Answer at an SLT phone: Lift the handset. Dial Access Code Go on-hook. To set at a destination station (Attendant Positions only): Lift the handset or press Dial Access Code (default).
Page 154 Electra Elite Issue 6 Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) ¥ Assignment] to set Call Forward - Busy and Call Forward - No Answer, independently, to two separate stations using separate Access Codes. Use Memory Block 1-2-22 (Call Forward No Answer Time Selection) ¥...
Page 155 Issue 6 Electra Elite Call Alert Notification has a significant affect on Call Forward - Busy/ ¥ No Answer. When a station is logged in an as ACD agent and Call Forward-Busy/ ¥ No Answer is set, any non-ACD call transferred or ringing to that station follows the Call Forward setting.
Page 156: Call Forward - Centrex
Call Forward - Centrex FEATURE The Call Forward Split for Centrex feature allows a station to forward an DESCRIPTION incoming Centrex CO call to an outside location using the same Centrex CO line to free the line for additional use. System Software S5500 or higher is required.
Page 157 Issue 6 Electra Elite To set Call Forward - All Split for Centrex: Lift the handset or press Dial the Call Forward - All Split Set Access Code (Default not assigned). Press f or Centrex Dial the destination number. Go on-hook or press To cancel Call Forward - All Split for Centrex: Lift the handset or press Dial the Call Forward - All Split Cancel Access Code (Default not...
Page 158 Electra Elite Issue 6 To cancel Call Forward - All Split for Centrex from destination for CAR key: Lift the handset or press Dial the Call Forward - All Split Cancel Access Code (Default not assigned). Press f or Centrex Dial the CAR key extension number.
Page 159 Issue 6 Electra Elite Setting, canceling or Call Forwarding is allowed only when logged ¥ out of ACD. General: Even when a user is logged on as an ACD agent, an individual call ¥ that does not come through the Pilot Number is forwarded. Call Forward - Centrex supports the following: ¥...
Page 160: Call Forward - Display
C-10 Call Forward - Display FEATURE When a call is forwarded from one Multiline Terminal to another, the DESCRIPTION forwarding indication and forward station number are shown on the Multiline Terminal display. System Software S2000 or higher is required. SYSTEM Terminal Type: AVAILABILITY All Display Multiline Terminals...
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Page 162: Call Forward - Off-Premise
C-11 Call Forward – Off-Premise FEATURE Call Forward – Off-Premise allows a station to forward an internal or outside DESCRIPTION call to an off-premise destination, using various trunk types in the Electra Elite System. System Software S4000 or higher permits Call Forward - Off-Premise on Call Arrival keys.
Page 163 Issue 6 Electra Elite To set Call Forward – All Call at a Single Line Telephone or a Multiline Terminal: Lift the handset or press Dial Access Code (default). Dial the Trunk Access Code and telephone number where incoming calls are to be forwarded. Restore the handset or press To verify Call Forward –...
Page 164 Electra Elite Issue 6 To set Call Forward – Busy/No Answer at a forwarding station: Lift the handset or press Dial the Call Forward – Busy/No Answer Access Code (default). Dial the Trunk Access Code and telephone number where incoming calls are to be forwarded. Go on-hook or press - OR - Press the Call Forward Busy/No Answer ON/OFF key.
Page 165 Issue 6 Electra Elite Dial CAR key extension. Go on-hook or press SERVICE Data Assignment: CONDITIONS Use Memory Block 1-08-07 [Class of Service (Attendant) Feature ¥ Selection 1] Page 2 LK2 to Allow (default: LED On) or Deny (LED Off) Call Forward set/cancel from the destination station. Use Memory Block 1-08-07 [Class of Service (Attendant) Feature ¥...
Page 166 Electra Elite Issue 6 General: Features like Code restriction, or forced account codes that are ¥ enabled for the Call Forward – Off-Premise extension apply to any call that follows Call forward – Off-Premise. The Feature key LED flashes red when Call Forward – Off-Premise ¥...
Page 167 Issue 6 Electra Elite When a station is logged in an as ACD agent and Call Forward-Busy/ ¥ No Answer is set, any non-ACD call transferred or ringing to that station follows the Call Forward setting. System software S5000 or higher is required.
Page 168: Call Forward - Split
C-12 Call Forward - Split FEATURE The Call Forward - Split feature allows a station to forward internal or external DESCRIPTION calls to different locations, such as Voice Mail, Off Site, Attendant position or another station. Split forwarding is allowed for All Call, Busy, or Ring/No Answer to provide more efficient call processing.
Page 169 Issue 6 Electra Elite To set Call Forward - All Split: Lift handset or press Dial the Call Forward - All Split Set Access Code (default not assigned). Dial f or Internal or f or External. Dial the destination number. Press D ial Trunk Access Code and the telephone number for the destination number in Step 4.
Page 170 Electra Elite Issue 6 To cancel Call Forward - All or Busy/No Answer Split from destination CAR key: Lift handset or press Dial the Cancel Access Code for All or Busy/No Answer from destination (default not assigned). Dial f or Internal or f or External.
Page 171 Issue 6 Electra Elite When a call is transferred to an extension with Call Forward - Split ¥ set, the Split feature follows the Internal destination when the Transfer, Hold, or Conf key is pressed. ¥ Call Forward - Split supports the following: •...
Page 172: Call Park - System
C-13 Call Park - System FEATURE Call Park - System allows the user to place a call in one of 10 common Call DESCRIPTION Park - System locations from any station in the system. This feature allows the call to be removed from the station and frees that station to answer other calls. The call can be retrieved from System Call Park at any station in the system.
Page 173 Issue 6 Electra Elite To retrieve a parked call at either a Multiline Terminal or a Single Line Telephone: Go off-hook, and wait for internal dial tone. Dial the Call Park Retrieve Access Code (set as default). Dial the Call Park location number ( ) of the call to be retrieved.
Page 174: Call Pickup Direct
C-14 Call Pickup Direct FEATURE Call Pickup Direct allows station users to answer any call directed at another DESCRIPTION station. This permits efficient handling of calls that are directed to unattended stations. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES...
Page 175 Issue 6 Electra Elite • DID/Tie Incoming • ACD/UCD Incoming • Camp-On Recall • Hold Recall • Off-Hook Ringing • Transfer Recall • Call Forward • Delayed Ringing • CO Ring Forward • Ring Transfer • Step Call • Call Park Recall The Call Pickup Direct Feature cannot answer the following calls: ¥...
Page 176 Electra Elite Issue 6 When more than one of the same type of calls are received at a ¥ station, the following Call Pickup priorities are used by the system: • Ordinary Incoming CO/PBX Calls After the first call is picked up, the lowest numbered CO/PBX Trunks are picked up (i.e., when a call is received on Trunks 01 and 02, Trunk 01 is picked up first).
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Page 178: Call Pickup Group
C-15 Call Pickup Group FEATURE A Station user can answer a call intended for another station either in the DESCRIPTION same programmed Call Pickup group (Tenant Assignment) or another Tenant Group, depending on the Call Pickup Access Code used. Incoming ringing outside calls to a station can be answered by any station in the same Call Pickup group or by stations in other Tenant groups.
Page 179 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Blocks 1-1-46 and 1-1-47 [Access Code (1- or 2-Digit) ¥ Assignment] to assign the following other Call Pickups that do not have an Access Code at default: • Call Pickup CO/PBX by Tenant (1-digit) •...
Page 180: Centralized Voice Mail
C-16 Centralized Voice Mail FEATURE Centralized Voice Mail allows two or more systems that are connected by DESCRIPTION Analog or Digital T1 Lines to share one Voice Mail (VM) system. This feature allows VM Box access from Intercom (ICM)/CO/Automated Attendant, VM message LED indication, or Call forward –...
Page 181 Issue 6 Electra Elite Use Memory Block 1-2-04 (Call Arrival Key Block Assignment) to ¥ assign the CAR key that is used to deliver message-waiting notification to the systems in the Closed Numbering Network. This is common to all systems that have Centralized Voice Mail. Use Memory Block 4-10 (Station Number Assignment) to assign the ¥...
Page 182 Electra Elite Issue 6 Use Memory Block 3-42 (DIT Assignment) to assign Day Mode direct ¥ trunk termination to a station. Use Memory Block 3-43 (ANA Assignment) to assign Night Mode ¥ trunk termination to a station. Use Memory Block 1-2-22 (Call Forward - No Answer Time ¥...
Page 183 Issue 6 Electra Elite Features Supported by Digital Voice Mail Feature Name Main Remote Alphabetic Directory Alternate Greeting Automated Attendant Archived Message Audiotext Audiotext Message Auto Dial Automatic Directory Await Answer Broadcast Distribution Call Forward to Personal Greeting Call Screening Directory Assistance Directory Group Directory Menu...
Page 184 Electra Elite Issue 6 Feature Name Main Remote Open Group One-Key Dialing One-Way Message Opening Greeting Option Set Outside Callers Owner Personal ID Personal Secretary Private Group Prompt Public Message Recorded Name Release Screening Options Spelled Name Subscriber System Manager Two-Way Message Transaction Box Voice Detect...
Page 185 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number <<BlueText Call Arrival (CAR) Keys >$paranum > <<BlueText Call Forward - All Call >$paranum > <<BlueText Call Forward - Busy/No Answer >$paranum > <<BlueText Call Forward – Off-Premise >$paranum >...
Page 186: Class Of Service
C-17 Class of Service FEATURE Class of Service assigns and controls access to features. Various Class of DESCRIPTION Service combinations can be programmed. Stations are then assigned according to the features they can access. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING...
Page 187 Issue 6 Electra Elite At default, all stations are set for Class 00 using Memory Block 4-17 ¥ (Station to Class of Service Feature Assignment). General: ¥ Each Class of Service provides 16 different Classes. ¥ The following Attendant features can be allowed/denied in each class for Class of Service assignment (Attendant) Feature Selection Default Values...
Page 188 Electra Elite Issue 6 The following features can be allowed/denied in each class level for ¥ Class of Service (Station) Feature Selection 2 assignment. Default Values Features (All Stations) Set/Cancel Call Forward-All Call, Do Not Disturb (DND), Allow Break Mode Trunk Queuing Allow Automatic Callback...
Page 189 Issue 6 Electra Elite Default Values Features (All Stations) DSS Key Transfer Operation Deny ANI/Caller ID Indication (Series 4500 or higher) Deny ANI/Caller ID Number/Name Selection (Series 4500 or Deny higher for ANI) Manual Live Record Activate Deny (Memory Block 1-8-26 must be set) Auto Live Record Activate Deny (LK5 must be on, and Memory Block 1-8-26 must be set)
Page 190: Clock/Calendar Display
C-18 Clock/Calendar Display FEATURE The Clock/Calender Display is available on Multiline Display Terminals. This DESCRIPTION feature displays the time and day of week on the LCD and is programmable from the first two station ports in the system. Using System Software S6000 or higher, the system can automatically adjust the clock for Daylight Savings Time.
Page 191 Issue 6 Electra Elite Use the dial pad to enter the last two digits of the year. Press SERVICE Data Assignment: CONDITIONS ¥ Use Memory Block 1-8-04 [Time Display (12h/24h) Selection] to assign the system-wide clock to display 12 hours (default:12:00 to 11:59 AM/PM) or 24 hours (00:00 to 23:59).
Page 192: Code Restriction
C-19 Code Restriction FEATURE Code Restriction for outgoing calls is based on the first eight digits dialed. DESCRIPTION Code Restriction denies outside calls based on number dialed over a trunk group and accommodates equal access to Other Common Carriers (OCCs) and CO Feature Codes.
Page 193 Issue 6 Electra Elite Use Memory Block 1-1-24 (PBX/CTX Access Code Assignment I)/ ¥ 1-1-25 (PBX/CTX Access Code Assignment II) to specify the PBX/ Centrex Trunk Access Codes When the system is installed behind a PBX or Centrex. This code is ignored when dialed. ¥...
Page 194 Electra Elite Issue 6 System Programming has 16 classes. Two of the 16 classes have ¥ fixed restrictions: Class 00 allows all outside calls and Class 15 restricts all outside calls. ¥ Sixteen 8-Digit Matching tables can be assigned for each of the 14 remaining classes.
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Page 196: Co/Pbx, Tie Line Digitrestriction
CO/PBX, Tie Line C-20 Digit Restriction FEATURE CO/PBX, Tie Line Digit Restriction eliminates unauthorized calls by restricting DESCRIPTION the number of digits that can be dialed from a station on an outside line. SYSTEM Terminal Type: AVAILABILITY All stations Required Components: None OPERATING PROCEDURES...
Page 197 Issue 6 Electra Elite General: ¥ Trunk Digit Restriction applies to all CO/PBX lines. ¥ Digits 0~9, , and # are counted as digits dialed; pauses are not counted. To reset the digit counter, the outside line must be released. ¥...
Page 198: Computer Telephony Integration (Cti
Computer Telephony Integration C-21 (CTI) FEATURE CTI integrates computers and telephones to allow access of sophisticated DESCRIPTION communication services using telephone lines. The Telephony Application Programming Interface (TAPI) supports speech and data transmissions, allows a variety of attachment devices, and supports complex functions such as conference calls, call waiting, and voice mail.
Page 199 Issue 6 Electra Elite OPERATING PROCEDURES CTI is provided as follows: The CTA-U Unit connects to the bottom of any DTP or DTU Multiline Terminal except DTP-2DT-1(WH) TEL to provide an RS-232 interface that connects to a PC running a TAPI compliant application. - OR - A PCT(C)-U10 Unit or PCT(S)-U10 Unit is an interface board (installed in an ISA slot of a PC) that connects to the ESI(8)-U10 ETU and may...
Page 200: Consecutive Speed Dial
C-22 Consecutive Speed Dial FEATURE Consecutive Speed Dial allows using System Speed Dial, Station Speed Dial, DESCRIPTION and manual dialing for all stations consecutively. Simplified dialing sequences permit easier access to secondary common carriers, credit card verification, and other applications that require entry of authorization codes or customer numbers.
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Page 202: Cordless Telephone Connection
C-23 Cordless Telephone Connection FEATURE Using an ADA(2)-W(BK)/(SW) Unit for Electra Professional terminals or APR/ DESCRIPTION APA-U Unit for Electra Elite terminals, a cordless telephone (2500-type) can be connected to a Multiline Terminal. System Programming defines whether or not the cordless telephone rings when calls are directed to the Multiline Terminal associated with it.
Page 203 Issue 6 Electra Elite To transfer a call from a cordless Single Line Telephone to its associated Multiline Terminal: Multiline Terminal user goes off-hook. Single Line Telephone user goes on-hook (at this time, the call is automatically connected to the Multiline Terminal). To transfer a call from a Multiline Terminal to its associated cordless Single Line Telephone: Single Line Telephone user goes off-hook (at this time, the call is...
Page 204 Electra Elite Issue 6 The cordless telephone requires a PBR circuit while dialing. When ¥ all PBR circuits are busy, a busy tone is heard when the phone goes off-hook. General: This feature works with 2500 cordless Single Line Telephones. ¥...
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Page 206: Coreline (Lan/Station Cable Integration
Coreline (LAN/Station C-24 Cable Integration) FEATURE Coreline allows the Multiline Terminal cable to be integrated with a 10Base-T DESCRIPTION cable. A single cable runs from the KSU to the station and LAN terminal. A VDH2(8)-U10 ETU is used to support this instead of the ESI(8)-U10 ETU in the KSU, and a VDD-U Unit is installed at each station.
Page 207 Issue 6 Electra Elite The 10Base-2 technology limits cable length to 185 meters (607 ¥ feet). The following table lists specifications for the VDH2(8)-U10 ETU. ¥ VDH2(8)-U10 ETU Specifications Description Specifications General Specifications Access Method CSMA/CD Method (IEEE 802.3) Transmission Speed 10 Mbps Transmission Interface 10Base-2 (VDH2(8)-U10): 1 port...
Page 208: Customized Message
C-25 Customized Message FEATURE A station with Do Not Disturb set can select a Customized Message that is DESCRIPTION displayed at any other Multiline Display Terminal when an internal call is made to that station. The message (10 messages can be programmed) remains displayed on the LCD of the Multiline Terminal where the message was set.
Page 209 Issue 6 Electra Elite To cancel a message at a Multiline Terminal: Press Dial Press SERVICE Data Assignment: CONDITIONS Memory Block 1-2-9~18 (Customized Message 1~10 ¥ Assignment) to program a maximum of 10 messages. Use Memory Block 1-8-08 [Class of Service (Station) Feature ¥...
Page 210: Data Line Security
Data Line Security FEATURE Data Line Security protects any station port from receiving audible tones (such DESCRIPTION as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine.
Page 211 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number Call Alert Notification C-17 Class of Service D - 2 Data Line Security...
Page 212: Delay Announcement
Delay Announcement FEATURE Delay Announcement activates when an incoming call to an Automatic Call DESCRIPTION Distribution (ACD) or Uniform Call Distribution (UCD) group encounters all ACD/UCD stations busy or receives no answer within a programmed time. The call is queued and receives a recorded announcement after a programmed time.
Page 213 VRS(4)-U10 ETU and MIFA-U10 ETU. The Delay Announcement feature is programmed per trunk. ¥ Restrictions: Two VRS(4)-U10 ETUs can be installed in the Electra Elite 48/192 ¥ system. Four calls can be connected to a single VRS(4)-U10 ETU at the ¥...
Page 214 Electra Elite Issue 6 General: DIT/ANA, CO Ring transfers, Automated Attendant Transfers, and ¥ DID/Tie line calls must be directed to the ACD/UCD Pilot number to receive Delay Announcement. When all Delay Announcement circuits are busy, the incoming caller ¥ continues to hear ringback tone or Music on Hold until a Delay Announcement circuit is available.
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Page 216: Delayed Ringing
Delayed Ringing FEATURE Delayed Ringing allows programmed secondary answering positions to ring DESCRIPTION on incoming calls after a programmed time. This feature applies to CO/PBX lines, Secondary Incoming Extensions, and Call Arrival Keys. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING...
Page 217 Issue 6 Electra Elite General: The following incoming calls support Delayed Ringing: ¥ • Normal incoming CO/PBX ringing. • DIT/ANA, internal calls to Secondary Incoming Extension, and Call Arrival Key. • Incoming DID/Tie line call. • DID/Tie line/Automated Attendant call that converts to normal CO ringing call.
Page 218: Dialed Number Indication Service (Dnis
Dialed Number Indication Service (DNIS) FEATURE DNIS allows a name to be assigned to inbound DID digits. This feature allows DESCRIPTION more efficient call handling. System Software S5000 or higher is required. SYSTEM Terminal Type: AVAILABILITY All Display Multiline Terminals Required Components: DID(4)-U10, TLI(2)-U10, PRT(1)-U10/20, or DTI-U10/20 OPERATING...
Page 219 Issue 6 Electra Elite Use Memory Block 4-17 (Station to Class of Service Feature ¥ Assignment) to specify a Class of Service that allows Caller ID. Restrictions: A maximum of eight characters can be used to assign the DNIS ¥ name in Memory Block 1-1-22 (DID Digit Conversion Table).
Page 220: Dial 0 For Attendant
Dial 0 For Attendant FEATURE Stations can access a system Attendant Position by dialing 0 (zero). DESCRIPTION SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES Using a Multiline Terminal: Lift the handset or press and wait for internal dial tone. Dial t o call the Attendant (set at default).
Page 221 Issue 6 Electra Elite SERVICE General: CONDITIONS Any station can be called by dialing 0 (default: All stations call station ¥ 100). The Attendant can also be called by dialing the applicable station ¥ number. When dialing a busy Attendant and receiving call waiting tone, the ¥...
Page 222: Digit Insertion
Digit Insertion FEATURE Digit Insertion provides user friendly operation when the system is installed DESCRIPTION behind a PBX or Centrex Central Office. When a system user originates an outgoing call, the system automatically inserts the PBX/Centrex Trunk Access Code. This feature saves the user from dialing an additional Access Code. SYSTEM Terminal Type: AVAILABILITY...
Page 223 Issue 6 Electra Elite When you press a CO/PBX line key to originate an outside call, a ¥ digit is not inserted. When a station user originates an outside call using the Digit ¥ Insertion feature, the Least Cost Routing (LCR) feature cannot be accessed.
Page 224: Digital Line Extender (Dterm ® Isdn Extender Plus
ISDN EXTender Plus) term FEATURE ISDN EXTender Plus allows a user with an NEC Multiline Telephone to DESCRIPTION make/receive calls from a remote location while maintaining a station appearance from the office KTS and permits data access to the office LAN.
Page 225 When the remote Multiline Terminal is programmed to answer ¥ multiple calls, these calls should ring at the terminal. Contact your authorized NEC dealer when system changes are required. Synchronous ringing does not operate on the remote telephone. ¥ Incoming trunk calls automatically ring 2 sec. on/2 sec. off.
Page 226: Digital Voice Mail
Digital Voice Mail FEATURE The VMS(4)/(8)-U10 ETU, FMS(2)/(4)/(8)-U10 ETU or CTI/VP(4)/(8)/(12)/(16)- DESCRIPTION U10 ETU provide Digital Voice Mail Service, Automated Attendant (AA), Audiotext, Fax Detection, Message Notification, Live Record, and Centrex Transfer. The VMS(2)/(4)/(8)-U10 ETU is a complete voice mail application (EliteMail) built on a single ETU.
Page 227 Issue 6 Electra Elite SYSTEM AVAILABILITY Terminal Type: All stations (available for all features except Live Record). Multiline Terminals (available for all features). Required Components: VMS(2)/(4)/(8)-U10 ETU FMS(2)/(4)/(8)-U10 ETU CTI/VP(4)/(8)/(12)/(16)-U10 ETU OPERATING PROCEDURES To program the Feature Access key for Live Record at a Multiline Terminal: Press Press...
Page 228 Electra Elite Issue 6 To program a One-Touch key for Live Record at a Multiline Terminal: Press Press Press One-Touch key. Dial Dial the Live Record feature code. Feature codes are: = Record = Pause = Rerecord = Erase = End = Urgent Page = Address = Live Monitor...
Page 229 Issue 6 Electra Elite system. To program a One-Touch key for easy message access: Press Press Press One-Touch key. Dial , followed by Voice Mail extension number. Press Live Record To record an incoming CO/PBX conversation using Automatic Live Record: Go off-hook to answer an incoming call.
Page 230 Electra Elite Issue 6 To record a CO conversation in progress using Manual Live Record: Press the Feature Access key programmed as the Record key. The Record key flashes red when Live Record begins and flashes green when Live Record is addressed. RECORD is displayed in the lower section of the LCD on a Multiline Terminal.
Page 231 Issue 6 Electra Elite Voice Mail Message Waiting can be set/canceled only from a Voice ¥ Mail port. The Digital Voice Mail recognizes the CO/PBX busy tone. ¥ Refer to S-14 Station Hunt for specific information about station hunt ¥ groups.
Page 232 Electra Elite Issue 6 When a Multiline Terminal user completes Live Record without ¥ specifying a mailbox where the conversation should be stored and Automatic Recall is not assigned in Digital Voice Mail programming, the conversation is stored in the mailbox assigned to the Multiline Terminal.
Page 233 Issue 6 Electra Elite Rerecord Key Use this key to erase a recorded conversation while recording is in progress and restart a new recording. Urgent Page Key Use this key to change the Live Record assignment from dial out to pager. (Message Notification to Pager Assignment cycles ON/ OFF when this key is pressed while recording.) Address Key Use this key to confirm Live Record, erase Live Record, change...
Page 234 Electra Elite Issue 6 General: Centrex Transfer is supported for Release Transfer and Await ¥ Answer transfer modes. All existing Voice Mail systems can support this transfer. ¥ No new Memory Blocks are required. ¥ The access code for SLT Hookflash (default 6#) must be assigned in ¥...
Page 235 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK D - 26 Digital Voice Mail...
Page 236: Direct Inward Dialing (Did
Direct Inward Dialing (DID) FEATURE Direct Inward Dialing (DID) lines can be connected to the system. With DID, DESCRIPTION incoming calls from the CO can reach any station in the system without Attendant intervention. System Software S4000 or higher allows sending DID calls to a tenant. System Software S5000 or higher allows DID calls to be answered by the Automated Attendant.
Page 237 Issue 6 Electra Elite When a DID incoming call is not answered before a time specified in ¥ Memory Block 1-1-07 (Tie Line Delay Ringing Time Selection) ∞ , no timeout), the call can switch to normal Day or Night (default: ringing assignment.
Page 238 Electra Elite Issue 6 A total of 16 DID(4)-U10 ETUs can be installed in the Electra Elite ¥ 192 system. A total of 4 DID(4)-U10 ETUs can be installed in the Electra Elite 48 system. Each DID(4)-U10 ETU provides connection circuitry to handle up to four DID lines.
Page 239 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK D - 30 Direct Inward Dialing (DID)
Page 240: Direct Inward System Access (Disa
Direct Inward System D-10 Access (DISA) FEATURE Direct Inward System Access (DISA) allows an outside caller to access the DESCRIPTION system from an outside line without Attendant or station assistance. The outside user may originate a call over any system facility such as a Tie line network or CO/PBX trunk after successfully entering a password.
Page 241 Issue 6 Electra Elite To place an internal call using DISA: Dial the desired number to connect the system. Dial the station number. To change a DISA password: Go off-hook. Dial the DISA password set Access Code XX (default not assigned, System Programmable).
Page 242 Electra Elite Issue 6 To set/cancel a CO/PBX line used for DISA at the Attendant Position: Press Dial to set or to cancel. Enter the CO/PBX line number ( = All Trunks Press SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) ¥...
Page 243 Issue 6 Electra Elite DISA ID Codes are printed in the SMDR record. ¥ DISA Password is not printed in the SMDR record. ¥ DISA feature is not available on DID. During DISA access and before ¥ entry of a DISA ID Code is completed, press the key to return the caller to the beginning of the call.
Page 244: Direct Inward Termination (Dit
D-11 Direct Inward Termination (DIT) FEATURE Direct Inward Termination (DIT) allows CO/PBX lines to be programmed to DESCRIPTION bypass the Attendant and ring directly at stations or tenants. A separate Assigned Night Answer (ANA) ringing assignment is available. A System or Tenant group can be set to the Night Mode independently.
Page 245 Issue 6 Electra Elite Use Memory Block 3-63 (DIT Weekend Mode Selection) to enable ¥ holiday mode check on Tenant Groups for incoming DIT calls. Default is YS. System Software S4000 or higher is required. Use Memory Block 3-64 (DIT Night Mode Delay Answer Selection) to ¥...
Page 246: Direct Paging Access
D-12 Direct Paging Access FEATURE The Attendant Add-On Console Direct Station Selection/Busy Lamp Field DESCRIPTION (DSS/BLF) keys allow direct access to Internal or External Page Zones or All Call Paging. Feature Access and One-Touch keys on the Multiline Terminals can be used. for Direct Paging Access. SYSTEM Terminal Type: AVAILABILITY...
Page 247 Issue 6 Electra Elite Default Memory Block 1-1-46 [Access Code (1-Digit) Assignment] ¥ Dial Numbers are shown below: Dial Dial All Internal Zone All External Zone Internal Zone A External Zone A Internal Zone B External Zone B Internal Zone C External Zone C Use Memory Block 7-1 (Card Interface Slot Assignment) to specify ¥...
Page 248: Direct Station Selection
D-13 Direct Station Selection FEATURE Direct Station Selection (DSS) allows all Multiline Terminal users to press one DESCRIPTION key to make station calls. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals and Attendant Add-On Consoles Required Components: None OPERATING PROCEDURES Using a Multiline Terminal with a Feature Access or a One-Touch key programmed for DSS: Press the programmed Feature Access key.
Page 249 Issue 6 Electra Elite SERVICE General: CONDITIONS When station numbers are assigned to Feature Access or One-Touch ¥ keys on a Multiline Terminal, the user can press the DSS key to call the station. When you press a DSS key to call a busy station, a call waiting tone ¥...
Page 250: Distinctive Ringing
D-14 Distinctive Ringing FEATURE The Distinctive Ringing feature distinguishes between internal and incoming DESCRIPTION outside calls and provides distinct ring audible signals and patterns. System Software S5000 or higher allows Distinctive Ring Patterns to be assigned per outside CO line or per telephone. SYSTEM Terminal Type: AVAILABILITY...
Page 251 Issue 6 Electra Elite Use Memory Block 3-07 (CO/PBX Ringing Variation Selection) to ¥ specify a L (low), M (medium), or H (high) ringing tone (default: M) for incoming outside line calls only for each CO/PBX line assigned in Memory Block 1-1-28 (Distinctive Ringing by Telephone or CO Selection).
Page 252 Distinctive Ringing ¥ (Synchronous ring pattern). Refer to the Electra Elite 48/192 Programming Manual for detailed in ¥ information about ringing patterns and ring tones. Assign DID01 to outside line for incoming call. Digit conversion: 5673 ⇒ 300 (CAR key) 7645 ⇒...
Page 253 Issue 6 Electra Elite Distinctive Ringing Flow Chart (S5000 or higher) Incoming Trunk Call Priority? M.B. 4-57 DIT, AA, or DID Call? Tone Follows M.B. 3-67? M.B.3-07 – (None) Individual M.B. 4-55? Tone Follows DIT, AA, or DID for Ringing Port M.B.4-91 Call? –...
Page 254: Do Not Disturb (Dnd
D-15 Do Not Disturb (DND) FEATURE Do Not Disturb (DND) temporarily eliminates all audible signals for incoming DESCRIPTION calls to isolate the station from others in the system. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES To set Do Not Disturb using a Multiline Terminal: Press in idle mode.
Page 255 Issue 6 Electra Elite To cancel Do Not Disturb using a Multiline Terminal: Press in idle mode. Dial Access Code Press - OR - Press the DND ON/OFF key. To cancel Do Not Disturb at any station: Lift the handset or press Dial DND cancel;...
Page 256 Electra Elite Issue 6 Ring Transfer, Camp-On, and Tone Override cannot be set to a ¥ station that has DND set. General: The Do Not Disturb set and cancel Access Codes can be ¥ programmed on separate Feature Access or One-Touch keys. The DND set key LED (if equipped) does not light when DND is set.
Page 257 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK D - 48 Do Not Disturb (DND)
Page 258: Door Lock Release Relays
D-16 Door Lock Release Relays FEATURE The DPH(4)-U10 ETU provides four doorphones and four Door Lock Release DESCRIPTION Relays. While a station user is talking to a Doorphone, an Access Code can be dialed to operate the relay associated with that Doorphone. The time the door lock release is active depends on the digit code dialed.
Page 259 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 7-1 (Card Interface Slot Assignment) to specify ¥ the DPH(4)-U10 ETU. Restrictions: Door Lock Release Relays cannot be controlled by Single Line ¥ Telephones. General: Relay make times are flexible. ¥...
Page 260: Door/Monitor Telephone
D-17 Door/Monitor Telephone FEATURE The Electra Elite 48/192 system supports up to four Door/Monitor telephones. DESCRIPTION A doorphone can be called by a station user or a station (or number of stations) can be signaled when a doorphone call button is pressed. When a station answers the doorphone ringing, a 2-way speech path is established.
Page 261 Issue 6 Electra Elite To answer a Doorphone that is ringing at another Multiline Terminal: When the Doorphone Ringing is ringing at another station, dial the DP1, DP2, DP3, or DP4 Access Code for the specific doorphone that is ringing. The Door Lock Release Relay can be controlled while you talk with the doorphone user.
Page 262: Dp To Dtmf Switching
D-18 DP to DTMF Switching FEATURE DP to DTMF Switching is required for systems connected to Dial Pulse (DP) DESCRIPTION Tie lines that communicate with computers that require DTMF signaling. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: TLI(2)-U10 ETU or DTI-U10/20 ETU assigned to support Tie lines. OPERATING PROCEDURES To switch an outside call in progress on the Dial Pulse line:...
Page 263 Issue 6 Electra Elite This feature is not required for DTMF Single Line Telephones. ¥ These telephones send their own DTMF signals over the voice path to the outside equipment. Code Restriction, Outgoing Restriction, and LCR are not bypassed ¥ when this feature is used.
Page 264: Drop Key
D-19 Drop Key FEATURE The Drop Key abandons a call while retaining the PBX/Centrex line to DESCRIPTION originate another call. The Drop Key is provided by programming a Feature Access or One-Touch key. This feature allows the Recall key to be used to provide a hookflash to the PBX or Central office.
Page 265 Issue 6 Electra Elite To use the Drop key from a Multiline Terminal with a CO/PBX call in progress: Press the Feature Access or One-Touch key programmed as a Drop key. Receive new CO/PBX dial tone. Dial the desired number. SERVICE Restrictions: CONDITIONS...
Page 266: Dterm ® Analog Cordless Terminal
® Analog Cordless Terminal term FEATURE The NEC D Analog Cordless terminal may be used with the Electra Elite DESCRIPTION KTS. The DTR-1R-1(BK) TEL terminal uses 2.4 GHz Digital Spread Spectrum (DSS) Technology and is connected to an analog port using SLI(4)/ (8)-U10 or OPX(2)-U10 ETU, SLT(1)-U10 ADP, or an APR-U Unit connected to a multiline terminal.
Page 267 Issue 6 Electra Elite Connect the telephone line between the TEL LINE connector on the Base and a telephone outlet. Connect AC Adapter between DC IN 9V connector on the Base and 120 VAC wall outlet. Place the Base on a desktop/tabletop. Place the handset on the Base.
Page 268 Electra Elite Issue 6 To redial: Pick up the handset, and press talk. Listen for dial tone. Press redial to dial the last number called. To store a pulse-dialed number in memory: Remove the handset from the Base, and press memory. The talk/battery low LED flashes.
Page 269 Issue 6 Electra Elite Press memory, and enter the storage location (0~9). Note:When you store a number in an occupied memory location the new number replaces the one previously stored. Listen for long beep, and wait for talk/battery low LED to go off to ensure that the number is stored.
Page 270 Electra Elite Issue 6 To select a different channel: When interference interrupts a call, press channel. The talk/battery low LED flashes to indicate that the telephone is switching to another channel. Note:Factory set channels (30) are provided for switching. Note:This feature operates only when the telephone is in use. To access Call Waiting: When you receive a call during conversation, press flash to access the new call.
Page 271 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK term D - 62 ® Analog Cordless Terminal...
Page 272: Dterm ® Cordless Terminal
DESCRIPTION used with the Electra Elite KTS. These cordless telephones share connection to the KTS with an NEC Multiline Terminal. Press the CORDLESS button on the cordless base unit to make the associate cordless telephone operational. Press DESK on the base unit to make the Multiline Terminal operational.
Page 273 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing defaults to ON.
Page 274 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing defaults to ON.
Page 275 Issue 6 Electra Elite To place an internal call: Press the talk/TALK key, and wait for internal dial tone. Dial the station number, wait for the called party to answer. Talk with the called party. To place an outgoing call: Press the talk/TALK key, and wait for internal dial tone.
Page 276 Electra Elite Issue 6 To transfer a call: With a call in progress, press the transfer/TRF key, and wait for internal dial tone. Dial the desired station number. Press the talk/TALK key to release the call. To mute a call: While a call is in progress, press the mute/MUTE key.
Page 277 Issue 6 Electra Elite term To program Speed Dial (internal - D Cordless only): Press the SPD key. Enter the station number. Press the SPD key. Enter the 2-digit buffer number (01~20). Wait for confirmation tone. The internal Speed Dial is stored in memory. term To place a call using Speed Dial (D Cordless only):...
Page 278 Electra Elite Issue 6 term For D Cordless Lite: While the handset is idle, press the vol key. Press the vol key again (within three seconds) to choose: • Ring Type A (High) • Ring Type A (Low) • Ring Type B (High) •...
Page 279 Issue 6 Electra Elite Press chan again. The LCD displays Lock?, and prompts the user to continue. Press the chan key again to confirm the entry. The display is blank and the lock icon is displayed. term To unlock the D Press and hold the chan key for one second while in standby mode.
Page 280 Electra Elite Issue 6 -OR- When the 2-digit number is entered incorrectly, an error tone is heard when chan is pressed. The LCD clears but the lock icon remains on as the telephone goes into standby mode. SERVICE General: CONDITIONS ¥...
Page 281 Issue 6 Electra Elite Calls in progress cannot be switched between the Multiline Terminal ¥ and Cordless Terminal. The call in progress is dropped. The cordless terminal and its associated Multiline Terminal cannot be used simultaneously. ¥ Switching to the Multiline Terminal or to the Cordless Terminal while a call is holding is not recommended.
Page 282 When noise continues, move to a different location while you talk. (You might even need to move the base unit.) When the situation persists, contact NEC Field Support. Features and Specifications Manual D - 73...
Page 283 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK term D - 74 ® Cordless Terminal...
Page 284 ® Cordless II Terminal term FEATURE The NEC D Cordless II Terminal may be used with the Electra Elite KTS. DESCRIPTION The DTR-4R-1(BK) TEL uses 900 MHz Digital Spread Spectrum (DSS) Technology and must be connected in tandem to a Multiline Terminal.
Page 285 Function keys F1 ~ F4 can be programmed as Line Keys 1~16, Redial (LNR/SPD), Answer (ANS), Feature (FNC), or Recall. When assigned, these keys operate the same as on an NEC Multiline Terminal. When initially installed, function keys F1~F4 default to Line Keys 1~4 respectively and Off-Hook Ringing defaults to ON.
Page 286 Electra Elite Issue 6 To place an outside call: Press TALK. ¥ icon is displayed. Dial Station Number. - OR - Press (F1~F4) programmed for Direct Station Selection (DSS). Announce call after tone burst or wait for call to be answered. To answer an Incoming Ringing Call: When the handset is in the charger, lift it.
Page 287 Issue 6 Electra Elite To place a conference call: With a call in progress, press CONF. Place second internal or external call. Announce conference. Press CONF again. A 3-party conference is established. When any party hangs up, the conference still includes the remaining parties.
Page 288 Electra Elite Issue 6 To Use the Charging Unit: Place handset and/or spare battery in the charging slots. The Charge 1 LED is on red during and after charging the handset. The Charge 2 LED is on red while charging the spare battery and turns after charging is complete.
Page 289 Issue 6 Electra Elite Verify that the base unit is in Desk mode. Remove battery. Press and hold on the handset. Install the battery while holding these keys. After the handset beeps one time, release the keys. The handset is in Setup mode. Press HOLD to display the current mode (Digital/Redial).
Page 290 Electra Elite Issue 6 When a cordless terminal is ringing, press the flashing function key ¥ programmed for DSS to answer the call. Synchronous Ringing does not apply to the cordless terminals. ¥ A beep indicates when the cordless terminal receives off-hook ¥...
Page 291 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK term D - 82 ® Cordless II Terminal...
Page 292: Dterm ® Handset Cordless
D-23 term ® Handset Cordless term FEATURE The D Handset Cordless Terminal is a stand-alone telephone with a direct DESCRIPTION connection to one digital port on the ESI(8)-U10 ETU. term The D Handset Cordless Terminal has the following features: 40 separate Channels for Base unit communication ¥...
Page 293 Issue 6 Electra Elite OPERATING All Operating Procedures assume these features are assigned to the PROCEDURES DTP-16HC-1 terminal: Prime Line Pickup to the Primary Extension ¥ Ringing Line Preference ¥ To change the Auto Talk mode: Hold down Trf key while changing the Ringer On/Off switch from Off to On.
Page 294 Electra Elite Issue 6 With Auto Talk On: When the Handset is on the Base unit, lift it. The Talk/Batt.low LED flashes then lights continuously to indicate established communication path between the Handset and the Base station. Talk to the caller. The Message waiting LED is Off. When finished, press the Talk key or place Handset back in the Base unit to disconnect the call.
Page 295 Issue 6 Electra Elite Lift the Handset from the Base Unit. Press Talk key. The Talk/Batt.low LED flashes then lights continuously to indicate an established communication path between the Handset and the Base unit and dial tone is generated. Dial the number. Talk to the party.
Page 296 Electra Elite Issue 6 To Hold a call in progress at the handset: Press Trf. An Internal Dial tone is generated. To return to the held party press the flashing green line key. Note: After a programmed time the held call recalls to the originating terminal. To establish a conference call at the base unit: With a call in progress, press on the Base unit.
Page 297 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS ¥ The Ring Pattern for the Handset can be selected in System programming. Restrictions: ¥ Only one Handset Cordless terminal can be connected per ESI port. ¥ A provided RF line cord should be used for best performance. The Handset Cordless is a stand-alone terminal.
Page 298 Electra Elite Issue 6 When communication is stopped for about 30 seconds during ¥ handset conversation, the Handset Cordless terminal automatically searches for a clear channel. An error tone rings the handset when it is not on the Base unit. ¥...
Page 299 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK term D - 90 ® Handset Cordless...
Page 300: Dterm ® Ip Gateway System
D-24 term ® IP Gateway System term FEATURE The D IP Gateway system converts traditional voice traffic and its DESCRIPTION accompanying signaling for call setup and networking to IP for transport across a managed IP network. The system allows workers at branch offices or telecommuters to take advantage of the rich feature set of the company central site Key Telephone System as though they were connected locally without loss of functionality.
Page 301 Issue 6 Electra Elite SOFTWARE TCP/IP protocol for support of IP traffic and management ¥ SUPPORT ¥ RVPoIP uses UDP/IP protocol for voice transmission ¥ Serial RVP uses HDLC encapsulation for voice transmission Management and utilities: Telnet, inband RVP, RS-232 console ¥...
Page 302 Electra Elite Issue 6 A networking terminating device that can interface with the Gateway ¥ and Branch/Adapter units and support synchronous serial protocol using RS-232, V.35, or RS-530 interface, or 10BaseT Ethernet for an IP connection NETWORK The Gateway must be installed on an existing LAN or WAN network. REQUIREMENTS Each unit requires a network device that supports a synchronous serial interface or an Ethernet connection to a TCP/IP network.
Page 303 Issue 6 Electra Elite The DTP-32DE-1 Multiline Terminal is the only one certified for use in ¥ term a home environment. None of the other D Series E or Electra Elite Multiline Terminals are certified for home use because of FCC restrictions, but they are approved for use in an office environment.
Page 304: Elapsed Call Time
Elapsed Call Time FEATURE The Elapsed Call Time indicates how long the station has been connected to DESCRIPTION an outside line. It is displayed on Multiline Terminals with an LCD. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals with an LCD Required Components: None OPERATING...
Page 305 Issue 6 Electra Elite The Elapsed Call Time for each outside line operates independently. ¥ When several outside calls have been made from a station, the LCD displays the elapsed time when talking on each individual call. ¥ During a 2-line conference call, the LCD displays the elapsed time of the last individual line call.
Page 306: Electronic Volume Control
Electronic Volume Control FEATURE Electronic Volume Control is provided on all Multiline Terminals to allow easy DESCRIPTION changes to the LCD contrast on Multiline Display Terminals, Off-Hook Ringing volume, Station Ringing volume, and Handset/Station Speaker volume. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None...
Page 307 Issue 6 Electra Elite To change the off-hook ringing volume: Go off-hook with the handset. Dial default Access Code Dial from the dial pad. Press to control off-hook ringing volume ( to increase or decrease). Go on-hook. To change the station ringing volume: Press to go off-hook.
Page 308 Electra Elite Issue 6 SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-46 and 1-1-47 [Access Code (1- or 2-Digit) ¥ Assignment] default Dial number 60 for Volume/LCD control. Use Memory Block 4-92 (Receiving Volume Selection) to set either ¥ DOWN (return receiver volume to a normal setting) or UP (keep the setting increased for a call after hanging up that call).
Page 309 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK E - 6 Electronic Volume Control...
Page 310: E&M Tie Lines (4-Wire
E&M Tie Lines (4-Wire) FEATURE E&M Tie Lines (4-Wire) can be connected to the system to provide DESCRIPTION communication between remote systems and facilities. The system can receive and/or transmit DTMF or DP signals on E&M Tie Lines. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components:...
Page 311 Issue 6 Electra Elite Use Memory Block 1-1-53 (Tie Line Delay Ring Pattern Selection) to ¥ select the delay ring Pattern (default: Pattern D). Use Memory Block 1-1-69 (Tie Line Code Restriction Assignment) to ¥ assign YS (outgoing Tie Line dialed digits are code Restricted) or NO (no restriction).
Page 312 Electra Elite Issue 6 General: Each TLI(2)-U10 ETU supports two 4-wire E&M Tie Lines. ¥ When a call from/to the remote end is made to a busy station in the ¥ Electra Elite systems, the caller cannot set Callback Request, Step Call, or Camp-On.
Page 313 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK E - 10 E&M Tie Lines (4-Wire)
Page 314: Electra Professional Terminal Migration
Electra Professional Terminal Migration FEATURE Electra Professional Terminal Migration allows an Electra Elite customer to DESCRIPTION protect their investment in terminals when purchasing Electra Elite systems. Electra Professional Multiline Terminals can be easily used with the Electra Elite systems. With very few exceptions, all terminal features and abilities that are possible on Electra Professional Level II/IIA/120 are also possible with the Electra Elite system.
Page 315 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK E - 12 Electra Professional Terminal Migration...
Page 316: Elite Acd Plus
Elite ACD Plus FEATURE Elite ACD Plus is an Automatic Call Distribution ETU that supports up to 40 DESCRIPTION agents and 12 supervisors. This feature allows any incoming DIT, ANA, DID, or CO Ring Transfer call to terminate at a prearranged ACD Group of agents. The incoming call is either distributed to the agent that has been idle the longest or in accordance with a programmed preference level.
Page 317 Issue 6 Electra Elite Call Distribution to Agents Two methods can be used: Longest Idle ¥ Calls are automatically and uniformly distributed to the agent in an ACD Group that has been idle the longest. When incoming calls are holding the oldest call is connected to the first available agent. Preferred ¥...
Page 318 Electra Elite Issue 6 SERVICE Data Assignment: CONDITIONS The Flash ACD hardware connects to the Electra Elite through ports ¥ recognized by the KSU as Digital Voice Mail ports. Eight ACD ports are supported. Voice Prompts and firmware are stored in Flash Memory on the Elite ¥...
Page 319 Issue 6 Electra Elite AGENT AND SUPERVISOR FUNCTION Assistance During an ACD call, An agent can press a programmed Feature Access or One-touch key to automatically place the active call on hold and call the supervisor for assistance. Break Mode The agent can use a softkey to take a position out of ACD Mode for a break from work without logging off.
Page 320 Electra Elite Issue 6 The supervisor can activate or deactivate Night Mode using an NT key programmed on a Feature Access or One-Touch key on the supervisor terminal. A supervisor can also place an individual queue in night mode after logging on, using softkeys. Each queue can be set to follow or ignore night mode.
Page 321 Issue 6 Electra Elite AUTOMATED ATTENDANT FUNCTION Restrictions: Supervisors can record AA and ACD queue messages again using ¥ the telephone. The maximum message lasts 90 seconds. Automated Attendant (AA) allows a caller to direct dial a valid ¥ extension defined by the Administration application or one-key dialing only while a message is playing, when direct dial is enabled.
Page 322 Electra Elite Issue 6 ACD Greeting Message A caller hears the message that is recorded per group when agents are not available to answer a call. The Administration program can set this message to play first even when available agents are idle. Numbers in Queue Messages These messages are shared by all groups, can be recorded by the Supervisor using a telephone, and contain the numbers played for queue...
Page 323 Issue 6 Electra Elite Data Assignment: ¥ The answering time after the incoming CO/PBX call rings can be programmed per trunk when using Automated Attendant. Restrictions: ¥ The maximum time for any message is 90 seconds. ¥ DIT/ANA, CO Ring transfers, AA transfers, or DID/Tie Line calls must be directed to an ACD pilot number to receive announcements.
Page 324: Elite Callanalyst
Elite CallAnalyst FEATURE Elite CallAnalyst is an easy to use, graphically oriented software package that DESCRIPTION allows you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call. When the incoming telephone call must be tracked with name and/or telephone numbers, Elite CallAnalyst requires Caller ID service from the local telephone company.
Page 325 Issue 6 Electra Elite SYSTEM AVAILABILITY Terminal Type: All Terminals Incoming CO/PBX Call ¥ Outgoing CO/PBX Call ¥ ¥ Conference CO/PBX Call ¥ Transferred CO/PBX Call Required Components: MIFM-U10 ETU Minimum PC Requirements ¥ PC with Pentium Processor 64 Mb Ram ¥...
Page 326 Electra Elite Issue 6 Use Memory Block 1-5-14 (Printer Line Feed Control Selection) to ¥ select printout with or without return. Use memory Block 1-5-25 (SMDR Valid Call Time Assignment) to ¥ specify the SMDR Valid Call Time before SMDR outputs a record. Incoming transfer or conference calls and outgoing calls are not output through SMDR until the Valid Call Time has expired.
Page 327 • Network Client Network clients must then call NEC for additional licensing. The license is issued on the CallAnalyst Server installation. All license information is maintained on the server PC. Because the license is unique to the PC where the server is installed, you must follow the help files in the license screen to move the license to another location.
Page 328: Emergency 911 - Cut Through
Emergency 911 - Cut Through FEATURE DESCRIPTION FEATURE When all trunks that belong to the Dial Access Code 9 are busy, and a 911 call DESCRIPTION is placed, an assigned trunk in the Trunk Group/Route Advance Block is dropped and accessed again by the system to place the 911 call. System Software S5500 or higher is required.
Page 329 Issue 6 Electra Elite Use Memory Block 1-1-24 (PBX/CTX Access Code Assignment 1) ¥ and Memory Block 1-1-25 (PBX/CTX Access Code Assistant 2) to assign access codes when CTX/PBX trunks are assigned. ¥ Use Memory Block 3-33 (Disconnect Recognition Time Selection) to assign the time the dropped line remains idle before the line is seized for 911 calls.
Page 330 Electra Elite Issue 6 When a station with Live Record or Live Monitoring activated is ¥ dropped for 911 - Cut Through, no indication is provided to the station or CO line. General The station user can dial 9+911 or 911 to place a call to the ¥...
Page 331 Issue 6 Electra Elite When the station user is talking on a line that is to be dropped for ¥ 911 - Cut Through, an alert tone is provided for 2 seconds before the line is disconnected. ¥ Calls are dropped for 911 - Cut Through in the following priority: Talking State Holding State Parked State...
Page 332: Enhanced 911
Enhanced 911 FEATURE The Electra Elite system supports Enhanced 911 by defining an available loop DESCRIPTION start trunk as a CAMA or an ISDN PRI trunk. When a station user dials 911, 9+ 911, or CO line key + 911, the E911 trunk is selected and the Public Safety Answering Point (PSAP) is called.
Page 333 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS ¥ Use Memory Block 1-8-43 (Enhanced 911 Trunk Assignment) to assign one CAMA or ISDN PRI trunk per system. Use Memory Block 1-8-44 (Enhanced 911 Alternate Route Selection) ¥ to specify a trunk group or route advance block per system as an alternate route.
Page 334 Electra Elite Issue 6 A system that provides service to a different address using OPX ¥ circuits must provide a specific CESID for that station. The CESID is provided by the TELCO when the OPX circuit is provided. The KTS administrator must file a callback number along with this CESID to the E911 system that then places this information in the E911 system database.
Page 335 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK E - 32 Enhanced 911...
Page 336: Equal Access Accommodation
Equal Access Accommodation FEATURE Equal Access Accommodation permits Speed Dial memories and Code DESCRIPTION Restriction to be applied to CO/PBX lines that provide access to a Specialized Common Carrier (SCC). SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES Using a Multiline Terminal:...
Page 337 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS ¥ Use Memory Block 1-1-61 (8-Digit Matching Table to Class Assignment) to program Classes 01~14, per class, to NON, allow (default: YS) or deny (NO) assignment to each 8-digit Matching Table. Use Memory Block 1-1-67 (OCC Table Assignment) to assign the ¥...
Page 338: External Tone Ringer
E-10 External Tone Ringer FEATURE The External Tone Ringer provides a common audible tone with relay contacts DESCRIPTION for control when incoming CO/PBX calls are received in Day or Night Mode. The relay contact closures may be used for external bells or chimes. When an Attendant is not available, station users may respond to the external ring and answer incoming calls.
Page 339 Issue 6 Electra Elite The External Tone Ringer does not operate on a trunk that is not ¥ assigned to a Tenant group. General: ¥ An ECR-U10 ETU is required for common audible and control relays (10 relays are provided). The external ringing equipment must be locally provided.
Page 340: External Zone Paging (Meet-Me
E-11 External Zone Paging (Meet-Me) FEATURE External Zone Paging (Meet-Me) allows up to three zones of External Zone DESCRIPTION Paging plus All Zone External Paging. The user can locate personnel quickly using external paging. An external speaker can be installed in a noisy area where a telephone would not be appropriate.
Page 341 Issue 6 Electra Elite To originate using a Single Line Telephones: Lift the handset. Dial the desired Access Code ( as set in default) for the required zone. To answer using a Single Line Telephones: Lift the handset. Dial the Meet-Me Access Code ( , when the page is an Internal/External Page, or , when the page is only an...
Page 342 Electra Elite Issue 6 Only three external paging zones and All Zone external Paging are ¥ possible. General: ¥ Default Access Codes are: All External Zones External Zone A External Zone B External Zone C All Internal/External Zones Default Access Codes can be changed during installation External Meet-Me Internal Meet-Me...
Page 343 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK E - 40 External Zone Paging (Meet-Me)
Page 344: Facsimile Co Branch Connection
For this feature to work properly using the COIB(4)-U10 ETU, switch ¥ SW400 must be set to Loop Start (LP). General: The Electra Elite 48/192 systems require a COI(4)-U10 ETU, ¥ COID(4)-U10 ETU, or COIB(4)-U10 ETU to connect a facsimile in branch to a direct CO/PBX line.
Page 345 Issue 6 Electra Elite The Electra Elite 48/192 systems cannot distinguish between an ¥ incoming facsimile call and a CO/PBX call. Ringing assignments should be turned off for fax lines. A facsimile call terminating at the CO/PBX line where the Fax Branch ¥...
Page 346: Feature Access - User Programmable
Feature Access - User Programmable FEATURE The User-Programmable Feature Access keys and One-Touch keys on the DESCRIPTION Multiline Terminals can be used for System/Station Speed Dial and many system features. System Software S5000 or higher supports 16 Feature Access Keys. System Software S4500 or lower supports 10 Feature Access Keys.
Page 347 Issue 6 Electra Elite To program the Feature Access key for Station Speed Dial: Press Press Press the Feature Access key. Dial Dial the Trunk or Trunk Group Access Code (maximum 4 digits). Dial the telephone number to be dialed. Press To program the Feature Access key for a dial code feature: Press...
Page 348 Electra Elite Issue 6 Use Memory Block 2-06 (System Speed Dial Display Assignment) to ¥ assign functions to CO/PBX line keys in a tenant specified as Tenant Mode. Default is CO. ¥ Use Memory Block 4-12 (Line Key Selection for Telephone Mode) to assign functions to CO/PBX line keys in a tenant specified as Telephone Mode.
Page 349 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK F - 6 Feature Access - User Programmable...
Page 350: Flexible Line Assignment
Flexible Line Assignment FEATURE Each Multiline Terminal has complete flexibility of line key assignments to DESCRIPTION meet individual needs. Functions can be programmed on Flexible Line Keys, including DSS numbers and a variety of Feature Access Codes to simplify the use of these functions.
Page 351 Issue 6 Electra Elite • Route Advance Blocks (01~16) • Call Appearance keys (for Groups 00~47, Locations 01~24) • Feature Access keys (01~10) Series S4500 or lower • Feature Access keys (01~16) Series S5000 or higher • MIC ON/OFF key •...
Page 352: Flexible Numbering Plan
Flexible Numbering Plan FEATURE A Flexible Numbering Plan is automatically assigned by the Resident System DESCRIPTION Program when the system power is first turned on. The Station Numbering Plan may be changed using System Programming to fit customer needs. A station can be assigned a 2-, 3-, or 4-digit station number.
Page 353 Issue 6 Electra Elite General: ¥ The default station numbers are 100~399 (depending on system configuration). Refer to the Electra Elite 48/192 Programming Manual for the ¥ Numbering Plan Access Code defaults. F - 10 Flexible Numbering Plan...
Page 354: Flexible Ringing Assignment
Flexible Ringing Assignment FEATURE Flexible Ringing Assignments for incoming outside calls and Secondary DESCRIPTION Incoming Extension appearances can be programmed to ring at specified Multiline Terminals. Separate day and night ring assignments are available, and Delayed Ringing is an option for Multiline Terminals. SYSTEM Terminal Type: AVAILABILITY...
Page 355 Issue 6 Electra Elite Use Memory Block 4-51 (Off-Hook Ringing Selection) to assign ¥ Off-hook ringing to multiline terminals per station. General: ¥ Single Line Telephones can be assigned to ring for any line. ¥ Single Line Telephones support Delayed Ringing. ¥...
Page 356: Flexible Timeouts
SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES None SERVICE Refer to the Electra Elite 48/192 Programming Manual, Chapter 2 for ¥ CONDITIONS more information. Features and Specifications Manual F - 13...
Page 357 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK F - 14 Flexible Timeouts...
Page 358: Full Duplex Handsfree
Full Duplex Handsfree FEATURE The HFU-U Unit is an add-on device to the Electra Elite Multiline Terminals DESCRIPTION that provides a full duplex speakerphone for small conference rooms. An external microphone is also provided that has a push-to-mute control button that must be held down to turn the microphone off.
Page 359 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK F - 16 Full Duplex Handsfree...
Page 360: Full Handsfree Operation
Full Handsfree Operation FEATURE Built-in half-duplex handsfree operation is included with all Multiline Terminals DESCRIPTION for internal and outside calls. The MIC ON/OFF key or Feature Access Code allows the microphone to be muted. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: HFU-U Unit to provide full duplex speakerphone functionality on Electra Elite telephones...
Page 361 Issue 6 Electra Elite Talk with the party when the call is answered. - OR - Press desired Feature Access One-Touch programmed for Speed Dial. Talk with the party when the call is answered. Answering: Press the line key receiving an incoming call or press Talk with the calling party.
Page 362: General Purpose Relays
General Purpose Relays FEATURE Two relays are provided on the ECR-U10 ETU to use as an application DESCRIPTION dictates. These relays are either off or on, and do not change state until a station user manually makes the change. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals...
Page 363 Issue 6 Electra Elite To toggle the relay from on to off (or off to on): Press and dial Dial the relay number ( for GPR0 or GPR1). Press SERVICE Data Assignment: CONDITIONS ¥ Use Memory Block 1-6-05 (Attendant Add-On Console Key Selection) to assign GP Relay functions to Attendant Add-On Console keys.
Page 364: Ground Start Trunks
Ground Start Trunks FEATURE Ground Start Trunks can be connected to the system. Assignment of trunks as DESCRIPTION Ground Start is per trunk (by switch settings) at the associated COI(8)-U10 or COIB(4)-U10 ETU. Ground and Loop Start Trunks can be mixed in the system per trunk.
Page 365 Issue 6 Electra Elite Sixty-four trunks (Ground Start, Loop Start, E&M Tie Lines and DID ¥ Trunks) can be installed in the Electra Elite 192 system, or 16 trunks, in the Electra Elite 48 system. ¥ Each Multiline Terminal can have a Drop key assigned (when allowed in System Programming) to be used for abandoning a call and seizing the same CO line on either a Flexible Line or One-Touch key.
Page 366: Group Listening
Group Listening FEATURE Group Listening allows the user to press the Speaker key so others in the DESCRIPTION room can listen to a conversation over the built-in speaker of a Multiline Terminal. While Group Listening is active, the Multiline Terminal user can continue to talk on the handset or headset.
Page 367 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2] Page 5 LK2 to Allow (LED On) or Deny (default: LED Off) Group Listening Selection for each class of service. Use Memory Block 4-17 (Station to Class of Service Feature Assignment) to specify a Class of Service per station to enable (default: 00) or disable (15) assigned features.
Page 368: Handset Mute
Handset Mute FEATURE Handset Mute is provided to most terminals connected to the Electra Elite DESCRIPTION system. While talking on the Multiline Terminal handset, a station user can dial a feature code or press the MIC button to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
Page 369 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK H - 2 Handset Mute...
Page 370: Handsfree Answerback
Handsfree Answerback FEATURE Each Multiline Terminal has a microphone for Handsfree Answerback during DESCRIPTION internal voice calls. Microphone status is indicated by the MIC LED located on each Multiline Terminal. The MIC key or Feature Access Code mutes the microphone to ensure privacy. SYSTEM Terminal Type: AVAILABILITY...
Page 371 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Blocks 2-05 (Line Key Selection) and 2-06 (Line Key ¥ Selection for Tenant Mode) or 4-12 (Line Key Selection for Telephone Mode) to enable and assign a CO/PBX line key as an MIC ON/OFF key.
Page 372: Handsfree Dialing And Monitoring
Handsfree Dialing and Monitoring FEATURE Handsfree Dialing and Monitoring enables all Multiline Terminal users to dial DESCRIPTION and monitor calls without using the handset. This feature frees the user to perform other tasks while waiting for a call to be answered or while on hold. SYSTEM Terminal Type: AVAILABILITY...
Page 373 Issue 6 Electra Elite SERVICE Restrictions: CONDITIONS This feature is available only on Multiline Terminals. ¥ General: A Multiline Terminal is considered off-hook by the system when this ¥ feature is used. This feature may be used for internal and outside calls. ¥...
Page 374: Headset Connection (Built In
Headset Connection (Built In) FEATURE A headset can be connected directly to an Electra Elite Multiline Terminal or to DESCRIPTION an Electra Professional Multiline Terminal using the ADA(1)-W(BK)/(SW) Unit. This eliminates the need for an external headset switch. A headset ON/OFF key can be assigned to the terminal to allow easy operation of the headset.
Page 375 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Block 2-05 (Line Key Selection) to select TNAT (Tenant ¥ Mode) or TEL (Telephone Mode). Default is TEL. Use Memory Block 2-06 (Line Key Selection for Tenant Mode) to ¥ assign the H SET (LK 11) function on each CO/PBX line key assigned to Tenant Mode.
Page 376: Hold With Recall (Exclusive And Non-Exclusive
Hold With Recall (Exclusive and Non-Exclusive) FEATURE A Station user can place a call on Hold to free the station for other calls. A DESCRIPTION Multiline Terminal user can use Exclusive Hold (call picked up only where it was put on hold) or Non-Exclusive Hold (call picked up at any station that has access to that line).
Page 377 Issue 6 Electra Elite Using a Single Line Telephone with a call in progress: Momentarily press the hookswitch; the call is placed on Exclusive Hold. When the handset is returned to the cradle, the call recalls immediately. To retrieve a held call, momentarily press the hookswitch; the held call is connected.
Page 378 Electra Elite Issue 6 Only at the station where the Exclusive Hold was set can a user ¥ retrieve the held call, until the call recalls. Use Memory Block 1-1-63 [Hold Recall Time Selection (Exclusive)] ¥ to specify the time (default: 1 minute) that the call is held or parked before it recalls to the station where the call was placed on Hold.
Page 379 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK H - 12 Hold With Recall (Exclusive and Non-Exclusive)
Page 380: Hot Line
Hot Line FEATURE Hot Line enables a station user to go off-hook to automatically dial an outside DESCRIPTION number or another station. This feature is provided for Multiline Terminals and Single Line Telephones. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING...
Page 381 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number Feature Access - User Programmable H - 14 Hot Line...
Page 382: Howler Tone Service
Howler Tone Service FEATURE Howler Tone Service provides a Howler Tone when a station remains off-hook DESCRIPTION after a call is completed or when a station is off-hook and digits are not dialed in a programmed time. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components:...
Page 383 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK H - 16 Howler Tone Service...
Page 384: I-Hold Indication
I-Hold Indication FEATURE I-Hold Indication provides a green LED line key indication for calls held at a DESCRIPTION Multiline Terminal. Calls held at other stations provide a red LED line key indication. This feature allows easy identification of calls the user placed on hold.
Page 385 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK I - 2 I-Hold Indication...
Page 386: Incoming Trunk Name Or Numberdisplay
Incoming Trunk Name or Number Display FEATURE Incoming Trunk Name or Number Display allows names or numbers to be DESCRIPTION assigned to each trunk of the system. These names or numbers appear on the Multiline Terminal LCD when receiving an incoming call. System Software S2000 or higher is required for the Incoming Trunk Name feature.
Page 387 Issue 6 Electra Elite General: Each CO/PBX trunk can have a name (13 character-maximum, ¥ including spaces) or number assigned. This display function is valid for general incoming CO/PBX calls. ¥ A maximum of 13 digits or characters can be displayed. ¥...
Page 388: Incoming Call Identification
Incoming Call Identification FEATURE Incoming Call Identification (provided for Internal Ring Transfer, Call Forward, DESCRIPTION and CO Transfer Ring) displays caller name or station number on Multiline Terminals with an LCD. Internal calls are identified by caller name and station number.
Page 389 Issue 6 Electra Elite General: When an internal call is received at a station, that station user ¥ number is displayed to the left, and the station number and name (when assigned) of the station where the call was initiated are displayed to the right on the LCD.
Page 390: Internal Voice/Tone Signaling
Internal Voice/Tone Signaling FEATURE Internal Voice/Tone Signaling allows a Multiline Terminal user to be signaled DESCRIPTION on incoming internal calls by voice announcement or by ringing, depending on System Programming. The caller can dial an additional digit to switch a voice announcement call to a ringing call, or switch a ringing call to voice announcement.
Page 391 Issue 6 Electra Elite When programmed for Tone/Voice: Lift the handset, and wait for internal dial tone. Dial the station number. (Called party station rings.) Talk with party after the call is answered. - OR - Dial (set as default). Voice announce the call.
Page 392 Electa Elite Issue 6 When the ICM key is pressed during a normal incoming CO/PBX call, ¥ intercom dial tone is provided to allow an internal call. System Software S5000 or higher is required. Using System Software S4500 or lower, the incoming call is ¥...
Page 393 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK I - 10 Internal Voice/Tone Signaling...
Page 394: Internal Zone Paging (Meet-Me
Internal Zone Paging (Meet-Me) FEATURE Internal Zone Paging (Meet Me) allows for up to three internal paging zones. DESCRIPTION The zones, consisting of Multiline Terminals, can be paged individually or all zones can be paged at once. Any station user can answer the page and speak privately to the originator of the page with the Meet-Me feature.
Page 395 Issue 6 Electra Elite To answer a page (Meet-Me): Press or lift the handset. Dial Access Code (default). Use the handset to talk with party. SERVICE Data Assignment: CONDITIONS Use Memory Block 1-2-00 (Internal Paging Timeout Selection) to ¥ ∞ (no limit).
Page 396: Isdn-Bri Trunk Connections
ISDN-BRI Trunk Connections FEATURE Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a DESCRIPTION Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking. The B channels provide two CO/PBX connections.
Page 397 The Electra Elite ISDN-BRI provides voice communication only. ¥ The system does not support multipoint access. ¥ The Electra Elite 48/192 system supports the NI-1 (National ISDN-1) ¥ protocol. The AT&T and Nortel proprietary protocols are not supported. The BRT(4)-U10 ETU supports the S/T-type interface but not the U ¥...
Page 398 Electa Elite Issue 6 General: ISDN Trunk DTMF Duration/Interdigit Selection is effective after ¥ Answer Supervision is received from the CO. When an ISDN line Layer 1 or Layer 2 down condition occurs, the CO ¥ line key red LED is on, and the following message is displayed on the second line of the LCD of the Multiline Terminals connected to Port Layer 1 Down: COxx Layer1 DOWN Layer 2 Down: COxx Layer2 DOWN...
Page 399 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK I - 16 ISDN-BRI Trunk Connections...
Page 400: Isdn-Pri Trunk Connections
ISDN-PRI Trunk Connections FEATURE ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a DESCRIPTION Public Switched Telephone Network (PSTN) service that provides 23 B channels (16 B channels for the Electra Elite 48) and a single D channel (23B+1D) for trunking.
Page 401 Issue 6 Electra Elite SERVICE CONDITIONS Data Assignment for ISDN-PRI Installation: Use Memory Block 7-1 (Card Interface Slot Assignment) to select the ¥ PRT(1)-U10/20, ETU. Use Memory Block 1-8-33 (Master Clock Selection) to assign the ¥ source for necessary synchronization of T-1 clocking. Use Memory Block 1-13-00 (PRT Channel Assignment) to select the ¥...
Page 402 Electa Elite Issue 6 Data Assignment for CO Line Services: Use Memory Block 3-52 (ISDN Trunk Directory Number Assignment) ¥ to assign the ISDN Directory Number. Use Memory Block 3-91 (Trunk Type Selection) to specify each ¥ ISDN-PRI trunk as CO Lines. Use Memory Block 4-12 (Line Key Selection for Telephone Mode) to ¥...
Page 403 Issue 6 Electra Elite Use Memory Block 1-10-05 [Call by Call Facility Coding Value ¥ Assignment (Service)] to assign the Service Facility Coding Value (default: 00). Use Memory Block 1-10-06 [Call by Call Facility Coding Value ¥ Assignment (Feature)] to assign the Feature Facility Coding Value (default: 00).
Page 404 Electa Elite Issue 6 Data Assignments for Calling Party Number (CPN) Presentation from Station: Use Memory Block 4-47 (ISDN Directory Number Selection) to ¥ specify whether or not the station is allowed to present the assigned number in Memory Block 4-62 to the network for Caller ID information when trunks are assigned as DID in Memory Block 3-91.
Page 405 Issue 6 Electra Elite Elite 192 Restrictions: Only Three PRT(1)-U10/20 ETUs can be installed in a system. ¥ Up to 62 ISDN trunks (B channels) can be assigned in a system. ¥ Note: This is accomplished by installing three PRT ETUs. The first two ETUs provide 23 B channels, and the third ETU provides 16 B channels (23+23+16 = 62).
Page 406 Electa Elite Issue 6 Supported Protocols for Name Delivery Protocols Name Delivery Formats NI-2 Facility Information Element 4ESS (AT&T Custom) Not Supported AT&T 5ESS Lucent Custom Facility Information Element DMS-100 (Custom) * Display Information Element * DMS-100 (National; ISDN) ** Facility Information Element ** Nortel Specification NIS-A211-1 Nortel Specification NIS-A233-1...
Page 407 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK I - 24 ISDN-PRI Trunk Connections...
Page 408: I-Use Indication
I-Use Indication FEATURE I-Use Indication provides a green LED line key indication for the line being DESCRIPTION used on Multiline Terminals. Other busy line keys are indicated with red LEDs. This quickly identifies the line being used by the station user. SYSTEM Terminal Type: AVAILABILITY...
Page 409 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK I - 26 I-Use Indication...
Page 410: Key Function/Multifunction Registration
Key Function/Multifunction Registration FEATURE The system can be registered as either a Key Function (KF) or a Multifunction DESCRIPTION (MF) telephone system. This feature is set by a switch on the CPUB( )-U10 ETU for the Electra Elite 192 system or on the MBD-U10 Unit in the B48-U10 KSU for the Electra Elite 48 system during installation.
Page 411 Issue 6 Electra Elite When the system is set as multifunction, CO/PBX lines can be ¥ accessed from internal dial tone by dialing a Trunk Access Code. KF or MF selection is set by a hardware switch on the CPUB( )-U10 ¥...
Page 412: Large Led Indication
Large LED Indication FEATURE All Multiline Terminals have a Large LED to indicate incoming calls or DESCRIPTION messages sent from the Attendant or a Voice Mail system. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES None SERVICE Visual Indications for the Large LED include the following: ¥...
Page 413 Issue 6 Electra Elite Calls are in the following priority order: ¥ Internal CO Ring Transfer CO/PBX Message from Attendant Add-On Console Message from Voice Mail L - 2 Large LED Indication...
Page 414: Last Number Redial
Last Number Redial FEATURE Last Number Redial allows the user to press the Redial key and to redial the DESCRIPTION last outside number dialed. This is useful when a busy or no answer is received when trying to place a CO/PBX call. SYSTEM Terminal Type: AVAILABILITY...
Page 415 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) ¥ Assignment] to change Last Number Redial Access Code (default: Restrictions: Internal calls do not apply to this feature. ¥ General: Last Number Redial memory is protected by battery backup. ¥...
Page 416: Least Cost Routing (Lcr
Least Cost Routing (LCR) FEATURE Least Cost Routing allows outside calls using the least expensive available DESCRIPTION route. The MIFM-U10 ETU and KMM(1.0)U provide cost effective call routing based on the time of day, day of week, or weekend (holiday) based on the Central Office number dialed.
Page 417 The Priority Selection in the Route Advance Table is set using LCR ¥ Programming. Restrictions: Route Advance Blocks assigned on a line key bypass LCR. ¥ When the Electra Elite 48/192 system has KF registration, this ¥ feature is not available. Outgoing calls using DISA cannot access LCR. ¥ General: LCR is programmed using a Personal Computer and diskette through ¥...
Page 418: Live Monitoring
Live Monitoring FEATURE An Electra Elite Multiline Terminal user can listen to voice mail messages as DESCRIPTION the message is being recorded by the EliteMail VMS/FMS. Live Monitoring is password protected and can be used in automatic or manual mode. When Live Monitoring is in use, the audio is played from the Multiline Terminal Speaker.
Page 419 Issue 6 Electra Elite To start Manual Live Monitoring while the caller is leaving a voice mail message: Press the Start softkey while the CO caller is leaving a message. Press the Cancel softkey to stop Live Monitoring. - OR - Pick up handset to retrieve the call from voice mail.
Page 420 Electra Elite Issue 6 To start manual Live Monitoring while the caller is leaving a message: In View Call Plus application press the Monitor button while the CO caller is leaving a message. Press the Take Call button in View Call Plus to stop Live Monitoring and connect with the caller.
Page 421 Issue 6 Electra Elite Live Monitoring is not available for the following conditions: ¥ • During an internal call to a station • When a station places a conference call on hold • For Voice Mail messages sent to multiple mailboxes •...
Page 422: Loop Start Trunks
Loop Start Trunks FEATURE Loop Start Trunks can be connected to the Electra Elite system. Loop Start is DESCRIPTION assigned per trunk at the associated ETU. Ground Start and Loop Start Trunks can be mixed in the system per trunk. COID(8)-U10, COID(4)-U10, or COI(4)-U10 ETU are Loop Start only.
Page 423 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK L - 12 Loop Start Trunks...
Page 424: Message Display Board
Message Display Board FEATURE The Message display Board indicates voice mail messages left for those DESCRIPTION without telephones. Message Display Boards include a basic board and expansion boards. Each basic and expansion board provides up to eight messages. System Software S2000 or higher is required. SYSTEM Terminal Type: AVAILABILITY...
Page 425 Issue 6 Electra Elite General: The DBM(B)-U10 Box is the Basic Message Display Board that is ¥ connected to an ESI port and provides eight large LEDs to indicate up to eight voice mail messages. The provided AC adapter is required to provide power for this board.
Page 426: Message Waiting
Message Waiting FEATURE Message Waiting is set from the Attendant Add-On Console or from a Voice DESCRIPTION Mail Unit to allow the large LED to provide a distinctive message indication to the station. The station user is alerted to contact the Attendant or Voice Mail Unit for the message.
Page 427 Issue 6 Electra Elite To respond to Message Waiting indication: Dial or the associated Attendant station with the Attendant Add-On Console used to set the message. - OR - Call the Voice Mail System, and retrieve the messages. SERVICE Data Assignment: CONDITIONS Use Memory Block 1-6-05 (Attendant Add-On Console Key ¥...
Page 428: Microphone Control
Microphone Control FEATURE Microphone Control allows ON/OFF status indication on all Multiline DESCRIPTION Terminals. A Flexible Line key or One-Touch key programmed for Microphone Control or an Access Code is used to mute the microphone for privacy during incoming voice announcement calls and during calls using the built-in speakerphone.
Page 429 Issue 6 Electra Elite When the MIC LED is on: Press Dial Access Code The MIC LED goes off. SERVICE General: CONDITIONS The microphone is activated when the MIC LED is on, and an internal ¥ voice signal call is made to a Multiline Terminal. When full handsfree is denied in System Programming, Handsfree ¥...
Page 430: Multiline Conference Bridge
Multiline Conference Bridge FEATURE DESCRIPTION DESCRIPTION Multiline Conference Bridge allows any intercom or outside caller to call the CNF(8)-U10 ETU to place a multiparty conference call. Each CNF(8)-U10 ETU supports one 8-party conference or two 4-party conferences regulated by a switch setting. Two CNF(8)-U10 ETUs may be installed.
Page 431 Issue 6 Electra Elite To set the Conference 1 and/or the Conference 2 Password: Call the Conference Bridge extension number, and wait for the voice prompt. K K K K Dial the default Supervisor Password ( ) , then dial Skip the steps until Conference Setup mode is available for conference 1 or conference 2.
Page 432 Electra Elite Issue 6 To start a conference call using outside DIT: Call a trunk that is set as DIT to Conference Bridge. When the voice prompt is heard, enter the Conference Bridge 1 or 2 password, and dial Start the conference. To start a conference call on an incoming CO call using an Automated Attendant: Call a trunk that is set as an Automated Attendant.
Page 433 Issue 6 Electra Elite Use Memory Block 4-14 (Intercom Master Hunt Number Selection) to ¥ assign (YS) a master intercom number to each telephone. All ports that are set to the same conference group should be set to the same Master Hunt Group.
Page 434: Multilingual Lcd Indication
Multilingual LCD Indication FEATURE Multilingual LCD Indication provides the option for English, French, Japanese, DESCRIPTION or Spanish characters on Multiline Terminals with an LCD. Language selection is made per station using System Programming. System Software S3000 or higher is required to display Japanese or Spanish.
Page 435 Issue 6 Electra Elite General: Multilingual Indication per station only applies for fixed LCD ¥ messages. Programmable messages such as station name and Customized ¥ Messages are programmed per message. M - 12 Multilingual LCD Indication...
Page 436: Multiple Trunk Groups
Multiple Trunk Groups FEATURE A maximum of 32 Trunk groups may be assigned. Each group can have a DESCRIPTION separate Trunk Group Access Code. Assigning Trunk groups provides access to different outside trunks. With Tenant Service, different tenants can be programmed to access only their Trunk group.
Page 437 Issue 6 Electra Elite Default Trunk Access Codes include the following: ¥ • Dial 9 Trunk Group 1 • Dial 8 Trunk Group 2 • Dial 70 Trunk Group 3 • Dial 71 Trunk Group 4 • Dial 72 Trunk Group 5 •...
Page 438: Music On Hold
Music on Hold FEATURE A locally provided music source or an internal music source can be used to DESCRIPTION supply music to parties on hold, to assure them that they are still connected to the system. System Software S4000 or higher is required to allow CO ports to provide multiple music sources to different COs in the system.
Page 439 Issue 6 Electra Elite Music On Hold is provided using the built-in tone melodies or an ¥ external source connected to the RCA jack on the basic B64-U10 KSU for the Electra Elite 192 system or MOH jack on the MBD-U10 Unit in the B48-U10 KSU for the Electra Elite 48 system.
Page 440: Nesting Dial
Nesting Dial FEATURE Multiline Terminal users may store up to four System or Station Speed Dial DESCRIPTION numbers in one Station Speed Dial buffer. The user can press the Redial key and dial a single Station Speed Dial buffer number to consecutively dial all four buffers.
Page 441 Issue 6 Electra Elite Press To program Nesting Dial for the Feature Access key: Press Press Press the Feature Access key. Dial (Function) code Dial the Trunk or Trunk Group Access Code (maximum four digits). Press Dial Speed Dial buffer number nested Repeat steps 6 and 7 up to three times when required.
Page 442 Electra Elite Issue 6 Using a Multiline Terminal: Key Function: Press the desired CO/PBX line key. Press Dial the Speed Dial buffer number ( ) with nested buffer(s). Use Handsfree Answerback or lift the handset, and talk with the called party. - OR - Press the desired CO/PBX line key.
Page 443 Issue 6 Electra Elite SERVICE Restrictions: CONDITIONS A maximum of 24 digits can be programmed in a Speed Dial buffer. ¥ A maximum of 22 digits can be programmed in a Feature Access key. ¥ A maximum of 16 digits can be programmed in a One-Touch key. ¥...
Page 444: Night Call Pickup
Night Call Pickup FEATURE Night Call Pickup functions when the system is in Night Mode and an incoming DESCRIPTION call rings. When the Night Chime is ringing, a station user can dial the Night Call Pickup Access Code or press a Feature Access key programmed for Night Call Pickup to answer incoming calls.
Page 445 Issue 6 Electra Elite Restrictions: Tie/DID incoming calls cannot be answered using Night Call Pickup ¥ unless Tie/DID Delay Ringing is assigned in System Programming and Delay Ringing has started. DIT/ANA calls cannot be answered using Night Call Pickup. ¥ General: The Night Call Pickup Access Code is valid when any tenant is in ¥...
Page 446: Night Chime
Night Chime FEATURE Night Chime provides a common audible tone with one relay contact for DESCRIPTION control when incoming CO/PBX calls are received in Night Mode. The relay contact closures may also be used for external bells or chimes. The Night Chime feature is used after working hours to alert night personnel for incoming outside calls.
Page 447: Night Transfer
Issue 6 Electra Elite Ringing interval for Night Chime is fixed (1 sec. ON/1 sec. OFF). ¥ The ECR-U10 ETU provides a common audible tone for Night Chime ¥ ringing and External Tone ringing. The Night Chime equipment must be provided locally. ¥...
Page 448 Night Transfer FEATURE Attendant Positions (with or without Attendant Add-On Consoles) can place DESCRIPTION the system in or out of Night Mode. This changes the ring assignment of CO/ PBX lines, activates Assigned Night Answer (ANA) Assignments, Night Call Pickup, Night Chime, Code Restriction Class Assignments, and Automated Attendant messages.
Page 449 Issue 6 Electra Elite To set per tenant: Press Dial Access Code Dial the Tenant number ( Press To cancel per tenant: Press Dial Access Code Dial the tenant number ( Press To set weekend per tenant: Press Dial Access Code Dial the Tenant number ( Press To cancel weekend per tenant:...
Page 450 Electra Elite Issue 6 Use Memory Block 1-8-07 [Class of service (Attendant) Feature ¥ Selection 1] Page 1 LK1 and LK2 to allow (default: LED On) or deny (LED Off) Night Mode Switching system-wide and per tenant. Use Memory Block 1-1-27 (Automatic Day/Night Mode Switching ¥...
Page 451 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK N - 12 Night Transfer...
Page 452: Off-Hook Ringing
Off-Hook Ringing FEATURE Off-Hook Ringing alerts a Multiline Terminal user that an incoming outside call DESCRIPTION is ringing to that station during another call. Off-Hook Ringing is provided through the built-in speaker of the Multiline Terminal and at a lower volume than On-Hook Ringing.
Page 453 Issue 6 Electra Elite General: Off-Hook Ringing applies only to lines assigned to ring. ¥ At system default, Off-Hook Ringing tone volume is approximately 10 ¥ dB lower than On-Hook Ringing tone volume. The Off-Hook Ringing feature is effective when a headset is used. ¥...
Page 454: Off-Premise Extension
Off-Premise Extension FEATURE Off-Premise Extension allows a Single Line Telephone, located remotely from DESCRIPTION the main installation site, to access the system features with the same abilities as an on-premise Single Line Telephone. SYSTEM Terminal Type: AVAILABILITY Single Line Telephones Required components: OPX(2)-U10 ETU to support this feature OPERATING...
Page 455 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK O - 4 Off-Premise Extension...
Page 456: One-Touch Feature Access
One-Touch Feature Access FEATURE One-Touch Feature Access is provided with Multiline Terminals to allow a DESCRIPTION Multiline Terminal user to press a single, flexible Feature Access key or One-Touch key to access many system features or System/Station Speed Dial without going off-hook first. SYSTEM Terminal Type: AVAILABILITY...
Page 457 Issue 6 Electra Elite When programming Feature Access or One-Touch keys, the Conf ¥ (CNF) key can be used to backspace and erase an entry. Each One-Touch key can store up to 16 digits. ¥ Nesting Dial is allowed under One-Touch keys. ¥...
Page 458: Pc Attendant Console
ElectraCall runs on the PC and communicates with the Electra Elite 48/192 system through a normal digital station port using the PCT(S)-U10 Unit that is installed in the PC or the CTU(S)-U Unit with OS Windows 98 SE or higher.
Page 459 CO calls coming into the PC Attendant simultaneously may swap on the PC call window indication for those calls. For this reason, NEC does not recommend using Caller ID with this product unless the station is set up with CAP (Call Appearance) keys. When CAP keys are assigned, Caller ID works properly.
Page 460 Electra Elite Issue 6 The Intelligent Configuration Wizard guides users through the setup ¥ procedure making installation easy. Answer the Wizard questions, such as How many DSS keys?, and the Wizard auto-programs the DSS/BLF keys. The Wizard automatically programs up to 20 DSS/BLF keys based ¥...
Page 461 Issue 6 Electra Elite Live Record to WAV File with E-Mail Option: When someone leaves ¥ a message that is too long and fast to type, click the record button and save the conversation to the hard disk on the PC as a WAV file. The sound recorded message can then be e-mailed to the intended recipient.
Page 462: Pc Programming
PC Programming FEATURE The MIFM-U10 ETU and System Administration Terminal (SAT) software allow DESCRIPTION the system to be programmed from a personal computer (PC). System Data is transferred to/from a diskette for backup of system data. SAT PC programming software also allows the user to print station designation strips to shorten installation time.
Page 463 Issue 6 Electra Elite Memory Block 1-8-38 (Modem Number Remote ¥ Programming Assignment) to assign the extension number for the socket Modem installed on the MIFM-U10 ETU. Use Memory Block 7-1 (Card Interface Slot Assignment) to specify ¥ the MIFM-U10 ETU. Use Memory Block 7-3-01 [MIF (LCR) Assignment] to enable LCR ¥...
Page 464: Pooled Line (Outgoing
Pooled Line (Outgoing) FEATURE Pooled Line (Outgoing) allows Multiline Terminal users to seize an outside line DESCRIPTION on one Pooled line key. One Pooled line key can accommodate a Trunk group or Route Advance Block. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING...
Page 465 Issue 6 Electra Elite General: A maximum of 48 pooled groups are allowed per system. Each ¥ pooled group corresponds to a Trunk Group number (1~32) or a Route Advance Block number (1~16). Pooled Line LED indicates the status of the pooled group as follows: ¥...
Page 466: Power Failure Transfer
Power Failure Transfer FEATURE Power Failure Transfer ensures that a customer has access to the Central DESCRIPTION Office network during a power outage. The CO/PBX tip and ring are automatically transferred to the tip and ring of a preselected Single Line Telephone.
Page 467 Issue 6 Electra Elite Single Line Telephones must be equipped with a ground button for ¥ use with Ground-Start Trunks. System features cannot be activated from Single Line Telephones ¥ when Power Failure Transfer is in operation. When power is restored to the system, Power Failure Transfer is ¥...
Page 468: Preset Dialing
Preset Dialing FEATURE Preset Dialing enables a Multiline Terminal user to originate an outgoing call DESCRIPTION by predialing digits on the keypad. After dialing the number, the user can go off-hook, press the Speaker key, or press a line key to make the call. System Software S2000 or higher is required.
Page 469 Issue 6 Electra Elite General: Confirmation tone is not heard while dialing. ¥ When a digit is not dialed within 10 seconds, this feature is ¥ automatically canceled. Pauses cannot be entered while dialing. ¥ A maximum of 24 digits can be displayed. ¥...
Page 470: Prime Line Assignment
Prime Line Assignment FEATURE Prime Line Assignment allows a station user to go off-hook and originate an DESCRIPTION outside call from the trunk assigned as the Prime Line without pressing the line key. This feature allows assignment of a trunk, Trunk group, or Route Advance Block.
Page 471 Issue 6 Electra Elite To access an internal dial tone for Feature Access or an internal call at a Single Line Telephone: Lift the handset. Press the hookswitch. Dial the desired Feature Access Code or station number. SERVICE Data Assignment: CONDITIONS Use Memory Block 4-23 (Prime Line/Hot Line Assignment) to assign ¥...
Page 472: Privacy On All Calls
Privacy on All Calls FEATURE The system provides complete Privacy on All Calls. A station user cannot DESCRIPTION enter another conversation unless allowed using Barge-In, Add-On Conference, or Privacy Release. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES None...
Page 473 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number Add-On Conference Barge-In C-17 Class of Service Privacy Release P - 16 Privacy on All Calls...
Page 474: Privacy Release
Privacy Release FEATURE Privacy Release allows the multiline terminal user to release the privacy on an DESCRIPTION outside line by pressing a privacy release key programmed on the station. Another user can then press the same CO/PBX or CAP key to join the conversation in progress.
Page 475 Issue 6 Electra Elite To program a One-Touch Key for Privacy Release from a Multiline Terminal: Press Press Press the One-Touch Key. Dial Dial Press To activate Privacy Release from a Multiline Terminal with a CO/ PBX call in progress: Press the Privacy Release key.
Page 476 Electa Elite Issue 6 When the originating caller abandons the call, the user cannot enter ¥ the call again. Privacy Release cannot be activated again until both added stations ¥ release the CO/PBX line. A maximum of 16 Privacy Release calls are available. ¥...
Page 477 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number Add-On Conference Barge-In C-17 Class of Service P - 20 Privacy Release...
Page 478: Private Lines
Private Lines FEATURE Two outside lines can be programmed as private lines. Only a Multiline DESCRIPTION Terminal that is programmed for the Private Lines feature can have access to these private lines. The Private Line LED status is not displayed on any other Multiline Terminal.
Page 479 Issue 6 Electra Elite Barge-In on a Private Line is possible only when the same Private ¥ Line is shared by two terminals. Private Lines cannot be included in a conference and/or transferred ¥ except when two stations share a Private Line. Private Lines cannot be accessed by a Trunk Access Code.
Page 480: Programming From Multiline Terminal
Terminal Type: AVAILABILITY Display Multiline Terminals Required Components: ESI(8)-U10 ETU OPERATING PROCEDURES Refer to the Electra Elite 48/192 Programming Manual for additional information. SERVICE Data Assignment: CONDITIONS Use Memory Block 7-1 (Card Interface Slot Assignment) to specify the ¥ ESI(8)-U10 ETU.
Page 481 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK P - 24 Programming from Multilin eTerminal...
Page 482: Pushbutton Dial - Dtmf Or Dp
P-11 Pushbutton Dial - DTMF or DP FEATURE Pushbutton Dial - DTMF or DP is provided on all Single Line Telephones and DESCRIPTION outside lines. Tie Lines are assigned per trunk to generate either Dual-Tone Multifrequency (DTMF) or Dial Pulse (DP) dialing signals. SYSTEM Terminal Type: AVAILABILITY...
Page 483 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK P - 26 Pushbutton Dial - DTMF or DP...
Page 484: Quick Transfer To Voice Mail
Quick Transfer to Voice Mail FEATURE A station user transferring a call can force the call to be transferred to the DESCRIPTION called party voice mail box after the transferred call recalls, after an internal station number is dialed while performing a screened transfer, or during intercom calls.
Page 485 Issue 6 Electra Elite To quickly transfer a call to voice mail during an intercom call: Make the intercom call. Dial the Quick Transfer Access Code (default: Leave a voice mail message. Hang up. SERVICE Data Assignment: CONDITIONS Use Memory Block 1-8-26 (Voice Mail Quick Transfer Master Hunt ¥...
Page 486: Recall Key
Recall Key FEATURE The Recall Key either generates a hookflash to access features provided by DESCRIPTION the outside exchange or abandons a call while retaining the CO/PBX line for another call. Each Multiline Terminal has a Recall key. The function of this key is programmed.
Page 487 Issue 6 Electra Elite Use Memory Blocks 1-1-46 and 1-1-47 [Access Code (1- or 2-Digit) ¥ Assignment] Function Number 027 to specify an access code (default 6#) to also allow SLT Hookflash. General: The Recall key functions only on Loop Start or Ground Start Trunks. ¥...
Page 488 Electra Elite Issue 6 When you press the Recall key during a conversation with an outside ¥ party, a Centrex Trunk Assume-9 is assigned using Memory Block 3- 91 (Trunk Type Selection), and Least Cost Routing Recall is assigned as Allow (LED On) using Memory Block 1-8-08 [Class of Service (Station) Feature Selection 2] Page 4 LK1, the following occur: •...
Page 489 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK R - 4 Recall Key...
Page 490: Recall With Station Identification
Recall With Station Identification FEATURE A transferred, held, or camped-on call that is not answered in a specified time, DESCRIPTION recalls. During the recall, the Multiline Terminal display shows the station number that is recalling and the station that did not answer. SYSTEM Terminal Type: AVAILABILITY...
Page 491 Issue 6 Electra Elite Use Memory Block 1-1-63 [Hold Recall Time Selection (Exclusive)] ¥ to specify recall time (default: 1 minute) for Exclusive hold. Use Memory Block 1-1-64 (Attendant Add-On Console Transfer/ ¥ Camp-On Recall Time Selection) to specify recall time (default: 1 minute) for Attendant Add-On Console Transfer/Camp-On.
Page 492: Redial Key
Redial Key FEATURE Users can press the Redial key and dial the Speed Dial buffer number to DESCRIPTION access System and Station Speed Dial. Users can also press the Redial key to redial the last outside number dialed. SYSTEM Terminal type: AVAILABILITY All Multiline Terminals Required Components:...
Page 493 Issue 6 Electra Elite Speed Dial: Multiline Terminal: Key Function: Press an idle CO/PBX/Tie line key. Press Dial Speed Dial buffer number ( Multifunction (Dial Access): Press Dial the Speed Dial buffer number ( SERVICE General: CONDITIONS The last outside line number (24 digits maximum) that is dialed is ¥...
Page 494: Remote Programming
Remote Programming FEATURE Remote Programming is used to modify and save all system parameters from DESCRIPTION a remote location using a modem. This is a variation of System Administration Terminal (SAT) PC Programming, and additional software other than PC Programming is not required. SYSTEM Terminal type: AVAILABILITY...
Page 495 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK R - 10 Remote Programming...
Page 496: Resident System Program
Resident System Program FEATURE When power is supplied to the system, the hardware configuration is scanned DESCRIPTION and Resident System Program default values are assigned. This enables immediate operation, even before the system is programmed to accommodate the individual site requirements. SYSTEM Terminal Type: AVAILABILITY...
Page 497 Issue 6 Electra Elite Default Attendant Add-On Console key assignments are: ¥ DSS Keys Assignment 01~48 Stations 100~147 (if installed) Night Mode Change Internal Paging Zone A Internal Paging Zone B Internal Paging Zone C All Internal Zone Paging Vacant Message External Speaker A External Speaker B...
Page 498: Restriction (Outgoing
Restriction (Outgoing) FEATURE Restriction (Outgoing) prohibits station users from originating outside calls per DESCRIPTION station/per trunk. At stations where Outgoing Restriction is assigned, a user can answer an incoming call, place and receive an internal call, or pick up a held line on a specified trunk.
Page 499 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK R - 14 Restriction (Outgoing)
Page 500: Ring Tone Variation
Ring Tone Variation FEATURE Ring Tone Variation provides three different tones that can be assigned per DESCRIPTION telephone or per CO/PBX. With this feature, the user can verify priority CO/ PBX calls or identify particular ringing stations in an area. SYSTEM Terminal type: AVAILABILITY...
Page 501 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK R - 16 Ring Tone Variation...
Page 502: Ringing Line Preference
Ringing Line Preference FEATURE Ringing Line Preference allows a station user to answer any outside ringing DESCRIPTION line by going off-hook without having to press the Answer key or the Flexible Line key associated with the ringing line. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components:...
Page 503 Issue 6 Electra Elite Use Memory Block 4-41 (SIE/CAR Ringing Line Preference ¥ Selection) to specify whether to allow (default: YS) or deny (NO) Ringing Line Preference (go off-hook or press Speaker key) on all telephones that are assigned SIE and/or CAR keys. General: Ringing Line Preference picks up lines that are programmed to ring ¥...
Page 504: Route Advance Block
Route Advance Block FEATURE The Route Advance Block assigns up to 16 tables. Each table can contain four DESCRIPTION Trunk group priority levels from lowest cost to most expensive. Station users may have a Route Advance key programmed on their telephone or may access this feature using a Trunk Access Code.
Page 505 Issue 6 Electra Elite Use Memory Blocks 1-1-46 and 1-1-47 [Access Code (1- or 2-Digit) ¥ Assignment] Function Nos. 201~216 to define Route Advance Block Access Codes. Up to four Trunk groups can be programmed in one Route Advance ¥ Block priority table.
Page 506: Save And Repeat
Save and Repeat FEATURE Save and Repeat allows a Multiline Terminal user to save the last outside DESCRIPTION number dialed in system memory for later use. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES To use this feature with an outgoing CO/PBX call in progress: Press Dial The last number that was dialed is saved in memory.
Page 507 Issue 6 Electra Elite SERVICE Restrictions: CONDITIONS Save and Repeat is valid on outside line calls only. ¥ General: Only one number (24 digits maximum) can be saved in the memory ¥ of each Multiline Terminal. The saved number is retained in memory by the memory backup ¥...
Page 508: Scrolling Directories
Scrolling Directories FEATURE Scrolling Directories functions like a telephone directory, and provides an DESCRIPTION Electra Elite Display Multiline Terminal user a list of system and/or station speed dial numbers. Using Softkeys, the user can select a speed dial number and press the Speaker key or lift the handset to dial the number. SYSTEM Terminal Type: AVAILABILITY...
Page 509 Issue 6 Electra Elite Press the ( UP or DOWN Softkey) to view the names/ numbers listed in the directory. - OR - Press a dial pad key (to select the first letter of the name or number of the desired speed dial buffer) and dial To dial the number press or lift the handset.
Page 510 For the first letter of the name, the user can use the dial pad key with that letter on it. For example to search for NEC, the user dials 66 (i.e., 6 has three letters, M, N and O). Dial 66 to reach names starting with alphabet N and press to be used as an Enter key.
Page 511 Issue 6 Electra Elite The LCD displays the name(s) starting with N. The user can then scroll down to the applicable name and make a selection. Dial Pad 0~9 is valid for searching. The following shows the relation ¥ between Dial Pad and Alphabet/Digit: •...
Page 512: Secondary Incoming Extension
Secondary Incoming Extension FEATURE A Secondary Incoming Extension (SIE) can be assigned on a Flexible Line DESCRIPTION key. The status is indicated by the LED of the assigned SIE. An incoming internal, ringing Tie/DID, DIT/ANA, CO Transfer Ring, or call forwarded call can be picked up from an SIE.
Page 513 Issue 6 Electra Elite Restrictions: A station number cannot be programmed as a Secondary Incoming ¥ Extension on multiple Flexible Line keys on a Multiline Terminal. Intercom voice signaling to another station cannot be picked up at ¥ the Secondary Incoming Extension. The LED on the Secondary Incoming Extension indicates Idle.
Page 514: Seized Trunk Name/Number Display
Seized Trunk Name/Number Display FEATURE Seized Trunk Name/Number Display shows the programmed telephone name DESCRIPTION or number of each trunk in the system. The name or number is displayed on the Multiline Terminal LCD when a trunk is seized. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals with an LCD...
Page 515 Issue 6 Electra Elite General: For outgoing calls, the Name/Number assigned is displayed when an ¥ outside line is seized until a digit is dialed or the line is dropped. For incoming or transferred calls, and calls removed from hold, the ¥...
Page 516: Simplified Call Distribution
Simplified Call Distribution FEATURE Simplified Call Distribution is a hunting method that distributes calls evenly to DESCRIPTION all members of a hunt group. It is very similar to UCD but does not require members to control call processing status by logging off. Hunting is instituted when a DIT, DID, TIE or VRS(4)-U10 ETU call is terminated at an SCD group pilot number.
Page 517 SCD call. SCD calls follow Station Call Forward - All Call settings. ¥ When an SCD call is unanswered, the Electra Elite 48/192 systems ¥ use the Call Forward - No Answer time to send the call to the next available SCD station.
Page 518: Single Line Telephone Access
Single Line Telephone Access FEATURE The Electra Elite 192 system allows connection of 118 Electra Elite system DESCRIPTION Single Line Telephones (SLTs). The Electra Elite 48 system allows the connection of 24 SLTs. Single Line Telephone users can make CO/PBX calls, internal calls, and paging calls.
Page 519 Issue 6 Electra Elite To answer outside or internal calls: Lift the handset, and communicate. To transfer an outside call or internal call with a call in progress: Press the hookswitch momentarily, and wait for internal dial tone. Dial the station number where call is to be transferred. Hang up.
Page 520 Electra Elite Issue 6 Use Memory Block 1-3-05 (Hookflash Start Time Selection)) to ¥ specify the minimum hookflash duration (default: 290 ms) from the SLT. Use Memory Block 1-3-06 (Hookflash End Time Selection) to specify ¥ the maximum hookflash duration (default: 700 ms after hookflash start time) from the SLT to receive a second dial tone.
Page 521 Issue 6 Electra Elite The system must be installed as Multifunction registration for Single ¥ Line Telephones to have dial access to outside lines. Default Access Code 6# can be used to send a hookflash from a ¥ Single Line Telephone to an outside line. After the PBR is released, DTMF tones from a Single Line Telephone ¥...
Page 522: Slt Adapter
Single Line Telephone. A Single Line Telephone can be connected to the ESI(8)-U10 ETU using the SLT Adapter and 2-wire cable. Eight SLT(1)-U10 ADP Single Line Telephone Adapters can be installed in the Electra Elite 48/192 system. SYSTEM Terminal Type:...
Page 523 Issue 6 Electra Elite To transfer an outside call or internal call with a call in progress: Press the hookswitch momentarily, and wait for second dial tone. Dial the station number where call is to be transferred. Hang up. To access the feature: Lift the handset, and wait for internal dial tone.
Page 524: Slt Timed Alarm
SLT Timed Alarm FEATURE A Timed Alarm (reminder) may be set at any Single Line Telephone. At a DESCRIPTION programmed time, the system automatically calls the Single Line Telephone station user to indicate a scheduled action. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: Any Single Line Telephone port...
Page 525 Issue 6 Electra Elite To cancel Timed Alarm using Attendant position: Press Dial Press To set Timed Alarm for a Single Line Telephone using a Multiline Terminal (Attendant Position only): Lift the handset or press , and wait for internal dial tone. Dial the Timed Alarm set/cancel to Single Line Telephone Access Code X (not assigned at default).
Page 526 Electa Elite Issue 6 Use Memory Block 4-17 (Station to Class of Service Feature ¥ Assignment) to specify a Class of Service for each Table (1 and 2) to enable or disable features per station. General: Timed Alarm must be set in five-minute increments for SLTs using a ¥...
Page 527 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK S - 22 SLT Timed Alarm...
Page 528: Softkeys
Softkeys FEATURE The Electra Elite system provides softkeys on all display Electra Elite (DTU) or term DESCRIPTION Series E (DTP) Multiline Terminals. Currently Speed Dial Scrolling Directories, Account Code - Forced/Verified/Unverified, and EliteMail Digital Voice MAil systems make extensive use of these keys to guide a station user effortlessly through difficult-to-use feature operations.
Page 529 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK S - 24 Softkeys...
Page 530: Speed Dial - Station
S-10 Speed Dial - Station FEATURE When 100-memory allocation is specified, each station in the system can be DESCRIPTION assigned 20 Station Speed Dial buffers. Each Station Speed Dial buffer may contain 24 digits or four other buffer numbers (Nesting Dial) and the called party name.
Page 531 Issue 6 Electra Elite Dial the desired telephone number. Press , and enter name using the Character Code Table. - OR - Use the dial pad to enter the name. R efer to S-11 Speed Dial Stored Characters. Press To program a Feature Access key for Station Speed Dial using a Multiline Terminal: Press Press...
Page 532 Electra Elite Issue 6 To program a Station Speed Dial buffer using a Single Line Telephone: Lift the handset, and wait for internal dial tone. Dial the Station Speed Dial Program Access Code (default: Dial the Station Speed Dial buffer number to be programmed Dial the Trunk or Trunk Group Access Code (maximum four digits).
Page 533 Issue 6 Electra Elite To use a Station Speed Dial Buffer using a Single Line Telephone: Multifunction (Dial Access) only: Lift the handset, and wait for internal dial tone. Dial the Station Speed Dial Access Code (default: Dial the Station Speed Dial buffer number ( Talk with the called party.
Page 534 Electra Elite Issue 6 The built-in battery backup on the CPUB( )-U10 ETU for Electra Elite ¥ 192/MBD-U10 Unit in B48-U10 KSU for Electra Elite 48 retains Station Speed Dial memories if power fails. ¥ To verify Station Speed Dial buffer contents on a Multiline Terminal with an LCD display, press the Conference key, then the Redial key, and dial the Station Speed Dial buffer (80~99).
Page 535 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK S - 30 Speed Dial - Station...
Page 536: Speed Dial Stored Characters
S-11 Speed Dial Stored Characters FEATURE Speed Dial buffers may contain 24 digits. When 100-memories (80 System DESCRIPTION Speed Dial buffers and 20 Station Speed dial buffers) are allocated, a maximum of 13 characters can be entered for the name. When 1000- memories are allocated, a maximum of 12 characters can be entered for the name.
Page 537 Issue 6 Electra Elite To program a System Speed Dial buffer with stored characters (Attendant Position only at default): Press Press Dial the System Speed Dial buffer number to be programmed K K K I I I Dial the Trunk or Trunk Group Access Code (maximum four digits).
Page 538 Electra Elite Issue 6 Using the Feature Access key for Station Speed Dial with stored characters: Key Function: Press the desired CO/PBX line key. Press the desired Feature Access key. Multifunction (Dial Access): Press the desired Feature Access key. SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-33 (Speed Dial Number/Name Display...
Page 539 Issue 6 Electra Elite CHARACTER CODE TABLES These tables are used for some of the functions available in the Electra Elite systems with System Software S3000 or less. Note:Codes 166~221 and 250~252 are used for Japanese characters only. Character Code Character Code Character...
Page 540 Electra Elite Issue 6 CHARACTER CODE TABLES (continued) Features and Specifications Manual S - 35...
Page 541 Issue 6 Electra Elite Table 1-1 System Data Input Press Redial “ & To A To D To G To J To M To T < To P To W To 0 > To * To 1 Clears one character to the left. Used to move cursor to right.
Page 542 Electra Elite Issue 6 Table 1-2 Speed Dial Name Input (with System Software S4000 or higher) Press Space “ ¥ & To A To D To G To J To M To T < To P To W To 0 >...
Page 543 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK S - 38 Speed Dial Stored Characters...
Page 544: Speed Dial - System
A-12 Speed Dial - System FEATURE Attendant Positions can be used to program either 80 or 1000 System Speed DESCRIPTION Dial memories that provide shared access by all stations. Selection may be set per Class to override System Speed Dial. When 80 system speed dial buffers are allowed, each station user also has 20 station speed dial buffers.
Page 545 Issue 6 Electra Elite Press , and enter the name using the Character Code Table. - OR - Use the dial pad to enter the name. R efer to S-11 Speed Dial Stored Characters. Press To use System Speed Dial using a Multiline Terminal: Key Function: Press the desired CO/PBX line key.
Page 546 Electra Elite Issue 6 To use a System Speed Dial buffer using a Single Line Telephone: Multifunction (Dial Access) only: Lift the handset, and wait for internal dial tone. Dial the Speed Dial Access Code (default: Dial System Speed Dial buffer number (use...
Page 547 Issue 6 Electra Elite A maximum of 24 digits can be programmed in a System Speed Dial ¥ buffer. A name can be entered with the number to be dialed when ¥ programming a System Speed Dial buffer. The name is displayed when the Speed Dial buffer is used.
Page 548: Station Camp-On
S-13 Station Camp-On FEATURE Station Camp-On allows a call to be transferred to a busy station. When the DESCRIPTION station receiving the camp-on tone becomes idle, the call rings and can be answered. After a programmed time, unanswered camp-on calls recall to the station that initiated the camp-on.
Page 549 Issue 6 Electra Elite To answer a Camp-On while engaged in a call: Receive a camp-on tone. CO/PBX line key LED flashes green. Press the flashing The existing CO/PBX line call is automatically placed on hold, and the camp-on is answered. Go on-hook.
Page 550: Station Hunt
S-14 Station Hunt FEATURE Station Hunt distributes internal and outside calls to multiple stations in a DESCRIPTION Station Hunt group. When a dialed station number programmed as an Intercom Master Hunt Number is busy, the call is forwarded to another station in that hunt group.
Page 551 Issue 6 Electra Elite Restrictions: ¥ When all hunt group stations are busy, the transferring caller hears call waiting tone. The call is camped on the Intercom Master Hunt Number and does not forward to other stations that become idle. General: A maximum of 120 stations in the Electra Elite 192 system, or 48 in ¥...
Page 552: Station Message Detail Recordin G(Smdr
Station Message Detail S-15 Recording (SMDR) FEATURE An optional MIFM-U10 ETU provides detailed outside call records of system DESCRIPTION telephone usage to support cost control by identifying telephone users, trunk usage, and digits dialed. SMDR enables connection of call accounting equipment to audit local and long distance telephone bills.
Page 553 Issue 6 Electra Elite Use Memory Block 1-5-25 (SMDR Valid Call Time Assignment) to ¥ specify the SMDR Valid Call Time (default: 040s) before SMDR outputs a record. Incoming transfer or conference calls and outgoing calls are not output through SMDR until the SMDR Valid Call Time has elapsed.
Page 554 Electra Elite Issue 6 When Caller ID is installed, SMDR prints the incoming caller ¥ telephone number when received from the Central Office. SMDR Print Formats: ¥ Outgoing Call 07/03/9809:00 08-05-12 00:15:32101028809727519000 ¥ Outgoing Call (LCR) 07/03/9809:00 08-05-12 00:15:32101028809727517000 Incoming Call ¥...
Page 555 Issue 6 Electra Elite SMDR Format Explanation: A~K are printout items. Start Date ¥ 07 = month 03 = day 98 = year ¥ Start Time 09 = hour 00 = minute ¥ Trunk Information 08 = Route Advance Block 05 = Trunk Group 12 = Trunk Number Call Type...
Page 556 Electra Elite Issue 6 Station Number of DISA Caller ¥ Maximum of 4 Characters Least Cost Routing ¥ RELATED FEATURES LIST Feature Feature Name Number Account Code Entry Account Code - Forced/Verified/Unverified Features and Specifications Manual S - 51...
Page 557 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK S - 52 Station Message Detail Recording (SMDR)
Page 558: Station Outgoing Lockout
S-16 Station Outgoing Lockout FEATURE Station Outgoing Lockout allows a station user to restrict outgoing calls by DESCRIPTION assigning a personal password. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES To set: Go off-hook, and wait for internal dial tone. Dial Password set Access Code.
Page 559 Issue 6 Electra Elite To cancel Telephone Password and Default Password using the Attendant Position: Go off-hook, and wait for internal dial tone. Dial Password cancel Access Code from another station. (default: not assigned). Dial the station number. Wait for confirmation tone, and hang up. To change the Password: Go off-hook, and wait for internal dial tone.
Page 560 Electra Elite Issue 6 General: ¥ Internal calls, Paging, and Feature Access are provided when a telephone is locked out. ¥ The Password can have 10 digits. ¥ Reset Password from Attendant and Password Change do not have a default Access Code. Service tone is not provided when setting a new password that is less ¥...
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Page 562: Station Relocation
S-17 Station Relocation FEATURE Station Relocation enables a station to be moved from one location to another DESCRIPTION without programming the station data again. The station features and extension number are the same after it is moved to the new location. SYSTEM Terminal Type: AVAILABILITY...
Page 563 Issue 6 Electra Elite SERVICE CONDITIONS Data Assignment: Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) ¥ Assignment] Function Number 148 to assign an Access Code for Station Relocation. Use Memory Block 1-8-07 [Class of Service (Attendant) Feature ¥...
Page 564 Electra Elite Issue 6 General: This feature can be used to relocate terminals among the following ¥ combinations: Electra Professional......Electra Professional Electra Professional......Electra Elite Electra Elite.........Electra Elite term term Cordless ........D Cordless term Electra Professional......D Cordless term Electra Elite.........D Cordless Single Line Telephone ......Single Line Telephone Single Line Telephone Adapter ...Single Line Telephone Adapter The station password must be set from an individual station.
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Page 566: Station Transfer
S-18 Station Transfer FEATURE Station Transfer allows any station user in the system to transfer any call to DESCRIPTION any other station. Outside calls can be transferred to Multiline Terminals without the direct line appearance. To initiate Call Transfer, press the Transfer key on a Multiline Terminal or use the hookswitch on a Single Line Telephone.
Page 567 Issue 6 Electra Elite Using a Single Line Telephone with a call in progress: Provide hookflash. The call is put on Exclusive Hold. Receive internal dial tone. Dial the station number of the station where call is to be transferred. Hang up.
Page 568: Step Call
S-19 Step Call FEATURE A caller that receives a call waiting tone during an internal call can dial 2 DESCRIPTION (default) to access the next higher station number in the same 10s group (e.g., 10~19, 20~29, or 110~119). SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components:...
Page 569 Issue 6 Electra Elite When a call is stepped to the next higher station number, the next ¥ available station number is accessed. I t may not be the next consecutively numbered station. ¥ Step Call is provided in a 10s group (e.g., 100~109) of stations. When the highest station number in a 10s group is reached and is busy, the search continues with the lowest number in the group.
Page 570: Store And Repeat
S-20 Store and Repeat FEATURE Store and Repeat allows a Multiline Terminal user talking on a CO/PBX line to DESCRIPTION store any telephone number in memory for later use. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES To use this feature with a CO/PBX Call in progress at a Multiline Terminal):...
Page 571 Issue 6 Electra Elite SERVICE Restrictions: CONDITIONS ¥ Store and Repeat is valid only on outside line calls. General: ¥ Store and Repeat and Save and Repeat cannot be used simultaneously from a Multiline Terminal. The same memory area is shared by both features.
Page 572: Stored Hookflash
S-21 Stored Hookflash FEATURE Stored Hookflash allows any Multiline Terminal user to store a hookflash in a DESCRIPTION Speed Dial buffer to allow one-step access to certain Centrex or PBX features. System Software S4000 or higher permits input stored characters to be entered on the dial pad, but does not allow the Character Code Table to be used.
Page 573 Issue 6 Electra Elite To program a Hookflash on a One-Touch key programmed for Speed Dial: Press Press Press the One-Touch key. Dial Dial the Trunk or Trunk Group Access Code (maximum four digits). Press to enter a hookflash. Dial the desired telephone number. Press To program a Hookflash in the System Speed Dial buffer (Attendant Position only):...
Page 574 Electra Elite Issue 6 To use the Speed Dial buffer with Stored Hookflash using a Multiline Terminal: Key Function: Press the desired CO/PBX line key. Press Dial the Speed Dial buffer number ( K K K I I I Multifunction (Dial Access): Press Dial the Speed Dial buffer number ( K K K...
Page 575 Issue 6 Electra Elite The LCD display for a Stored Hookflash shows / during programming ¥ and use of the Speed Dial buffer. A Stored Hookflash can be used with a stored number. ¥ example: Station Speed Dial stored hookflash + 110. Press this particular key during an outside line conversation to automatically trigger a centrex transfer.
Page 576: Synchronous Ringing
S-22 Synchronous Ringing FEATURE Synchronous Ringing synchronizes CO/PBX incoming ringing with the DESCRIPTION incoming ringing pattern from a Central Office. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals except Single Line Telephones connected to ADA(2)- W(BK)/(SW) Unit or APR-U Unit. Required Components: None OPERATING PROCEDURES...
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Page 578: System Data Up/Down Load
System Data Up/Down Load, included with NEC System Administration DESCRIPTION Terminal (SAT) Software, transfers Station Speed Dial data, System Speed Dial data, and all System Data from/to an NEC PowerMate  or Pentium compatible PC. System Data Up/Down Load can be performed locally or from a remote location.
Page 579 Issue 6 Electra Elite OPERATING PROCEDURE To up/down load system data: Access the MIFM-U10 ETU via a direct connection from a compatible PC, or use an MPN Class 5 compatible modem from a remote location through an outside line. Select menu for Up/Down Load (communication menu). Select the item (e.g., Speed Dial) to be transferred.
Page 580 Electra Elite Issue 6 Loading time (all data). ¥ On-Site Remote Site Operation (9600 bps) (2400 bps) UP LOAD 3~5 minute 5~10 minute DOWN LOAD 3~5 minute 5~10 minute The user should verify the system hardware configuration between ¥ the System Program Technician Software and the system or download the complete assignment mode before up/down loading System Data.
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Page 582: T1 Connection
T1 Connection FEATURE T1 Connection allows the system to be connected directly to FT1 carrier links DESCRIPTION using a public or private network. The Digital Trunk Interface, DTI-U10/20 ETU, provides for different types of trunk signaling with FT1 carrier links using System Programming.
Page 583 Issue 6 Electra Elite Use Memory Block 1-11-01 (Clear Channel Selection) to specify the ¥ Clear channel ability (default: ZCS). Use Memory Block 1-11-05 (T1 Channel Selection) to specify DTI ¥ channel numbers to be used. Use Memory Block 1-11-06 (Signaling Selection) to specify LS ¥...
Page 584: Tandem Switching Of 4-Wire E&M Tie Lines
Tandem Switching of 4-Wire E&M Tie Lines FEATURE Tandem Switching of 4-wire E&M Tie Lines allows connecting E&M Tie Lines DESCRIPTION to other trunks through the system without help or supervision from an internal station to allow distant-end system users to remotely access trunks. Pad control is provided on the TLI(2)-U10 ETU by a programmable transmission pad to adjust to the line loss levels of the Tie line accessed.
Page 585 Tandem Switching of E&M Tie Lines can be accomplished through ¥ several Electra Elite systems. The local Electra Elite 48/192 system can be programmed to restrict ¥ individual station users access to specific E&M Tie Lines. Each station can be programmed to restrict the maximum number of digits dialed on an E&M Tie Line by assigning Code Restriction.
Page 586: Tenant Service
Tenant Service FEATURE Tenant Service subdivides the system into a maximum of 48 Tenants that have DESCRIPTION outside line access. SYSTEM Terminal Type: AVAILABILITY Not applicable Required Components: None OPERATING PROCEDURES None SERVICE Data Assignment: CONDITIONS Use Memory Block 1-1-22 (DID Digit Conversion Table) to direct ¥...
Page 587 Issue 6 Electra Elite Use Memory Block 2-08 (ECR Relay to Tenant Assignment) to ¥ assign External Tone Ring or Night Chime Relay per tenant. Default is not assigned. Use Memory Block 2-09 (DID Limit to Tenant Assignment) to limit the ¥...
Page 588: Three-Minute Reminder
Three-Minute Reminder FEATURE The Three-Minute Reminder tone is heard every three minutes by the Multiline DESCRIPTION Terminal user who originated or answered an outside call. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES None SERVICE Data Assignment: CONDITIONS Use Memory Block 4-94 (3-Minute Alarm Selection) to specify per ¥...
Page 589 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK T - 8 Three-Minute Reminder...
Page 590: Tone Override
Tone Override FEATURE The Multiline Terminal user that calls a busy station and receives a call waiting DESCRIPTION tone can generate a Tone Override that is heard by the originator and busy station. The busy station user can place the existing call on hold to answer the Override.
Page 591 Issue 6 Electra Elite Restrictions: Tone Override can be accomplished only after receiving a call waiting ¥ tone. Tone Override may be denied for the following reasons: ¥ • The Multiline Terminal is set in the Do Not Disturb (DND) mode. •...
Page 592: Trunk Queuing
Trunk Queuing FEATURE Trunk Queuing increases call processing efficiency. When all outside lines or a DESCRIPTION selected line are busy, the telephone user can queue on the busy line. When a line becomes available, the system provides an internal incoming ring to the queuing station.
Page 593 Issue 6 Electra Elite Using a Single Line Telephone when all outside lines are busy: Dial the Access Code for outside line. Wait for busy tone. Dial the Trunk Queuing Access Code (default: Restore the handset. Using a Multiline Terminal or a Single Line Telephone when an outside line becomes available: Receive internal ringing tone.
Page 594 Electra Elite Issue 6 General: A station that has Trunk Queuing set is notified by internal ringing ¥ tone when the station is idle, and the queued outside line becomes free. Multiline Terminals with an LCD display the message LINE IDLE when the outside line becomes free.
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Page 596: Trunk-To-Trunk Transfer
Trunk-to-Trunk Transfer FEATURE Trunk-to-Trunk Transfer allows any station user to establish Trunk-to-Trunk DESCRIPTION Transfers between two CO/PBX (when disconnect signal is provided), DID, and/or E&M Tie line calls. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING PROCEDURES Using Multiline Terminal with an outside call in progress: Press , and wait for internal dial tone.
Page 597 Issue 6 Electra Elite Use Memory Block 3-04 (Trunk-to-Trunk Transfer Yes/No Selection) ¥ to specify per trunk whether (YES) or not (default: NO) to allow this feature. Restrictions: A Single Line Telephone cannot be used for Trunk-to-Trunk Transfer. ¥ General: All lines used for Trunk-to-Trunk Transfers must provide remote ¥...
Page 598: 2-Color Leds
2-Color LEDs FEATURE Multiline Terminals have 2-Color (green or red) LEDs for Flexible Line keys DESCRIPTION and the Large LED indications. The color indicates station status (red) or message status (green). Green indicates I-Hold (Exclusive and Non- Exclusive), I-Use, and recall conditions. Other functions are indicated with a red LED.
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Page 600: Uniform Call Distributio N(Ucd
Uniform Call Distribution (UCD) FEATURE Uniform Call Distribution permits incoming DIT/ANA, DID/Tie, and CO ring DESCRIPTION transferred calls to terminate in a prearranged hunt group. Incoming calls are distributed based on longest idle time among all members of the UCD group. When an incoming DIT/ANA, DID call to a UCD group encounters all UCD stations busy or no-answer, the call is queued and the caller receives a Delay Announcement after a programmed time.
Page 601 Issue 6 Electra Elite Night Service When the UCD group is placed in Night Mode, the system can route all incoming UCD calls to Internal Station Number, Night Announcement, transfer to the Attendant, or Trunk-to-Trunk Transfer. Overflow Overflow allows calls, holding in queue for more than a programmed time, to be directed to an assigned station or Station Hunting group.
Page 602 Electra Elite Issue 6 Logon/Logoff This feature allows an Agent to log on/off the system. Operating statistics are collected for the Agents until they log off. This feature is activated by the Logon/Logoff key that is programmed on a Feature Access or One-Touch key at the Agent position.
Page 603 All trunks used for UCD incoming calls must provide a receiving ¥ remote disconnect signal to tabulate abandoned calls. General: The Electra Elite 48/192 system must have an MIFA-U10 ETU ¥ installed to provide the UCD feature. U - 4...
Page 604 Electra Elite Issue 6 The UCD group is assigned a Pilot number. Calls directed to the Pilot ¥ number are directed to Agents of that UCD group. When the Agents in the UCD group where a call is terminated are all ¥...
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Page 606: Unified Messaging
Unified Messaging FEATURE The EliteMail CTI Voice Processing systems, using the Electra Elite 48/192 DESCRIPTION system and a Local Area Network, provide Unified Messaging services for voice, fax and e-mail messages with access at either the desktop PC or the telephone.
Page 607 Issue 6 Electra Elite System Language Prompts ¥ EliteMail CTI supports Dutch, UK English, Australian English, Portuguese, French, New Zealand English, Madrid and Mexican Spanish only, and French Canadian. SYSTEM AVAILABILITY Terminal Type: All Multiline Terminals Required Components: Desktop PC connected to the Local Area Network (LAN). OPERATING PROCEDURES None...
Page 608 ¥ An onboard Ethernet NIC card is included for connection to the LAN. ¥ Using System Software S4000 or higher, the Electra Elite 48/192 ¥ system can support up to 16 EliteMail CTI digital voice mail ports. The EliteMail CTI provides Softkey integration for voice mail users.
Page 609 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK U - 10 Unified Messaging...
Page 610: Uniform Numbering Network
Uniform Numbering Network FEATURE Uniform Numbering Network allows multiple or compatible systems to be DESCRIPTION connected in a network using Tie lines. A Station user can dial a system number and a station number (open numbering) or dial the station number only (closed numbering) to access any station.
Page 611 Use Memory Block 1-1-49 (Networking Trunk Group/Route Advance ¥ Assignment) to assign the function number of the trunk group used to network an Electra Elite 48/192 system to another system using Tie Lines or CO/PBX/CTX lines. Use Memory Block 1-1-50 (CO/PBX Outgoing Digit Add Assignment) ¥...
Page 612 Electa Elite Issue 6 RELATED FEATURES LIST Feature Feature Name Number E&M Tie Lines (4-Wire) Flexible Numbering Plan Tandem Switching of 4-Wir eE& MTi eLines Features and Specifications Manual U - 13...
Page 613 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK U - 14 Uniform Numbering Network...
Page 614: Universal Slots
Universal Slots FEATURE Universal Slots provide flexibility for installation and cost savings for the end DESCRIPTION user. The system allows the installation of most interface circuit boards in any interface slot. SYSTEM Terminal Type: AVAILABILITY Not applicable Required Components: None OPERATING PROCEDURES None...
Page 615 Issue 6 Electra Elite • COIB(4)-U10 ETU (4 port COI or COID mode Interface) • COID(8)-U10 ETU (8 port Caller ID CO/PBX Line Interface) • DID(4)-U10 ETU (4 port Direct Inward Dialing Interface) • DPH4-U10 ETU (Doorphone Interface for 4 Doorphones) •...
Page 616 Electa Elite Issue 6 The MIFA-U10 ETU (with KMA(1.0)U installed) has an ACD-MIS ¥ output that works only when the MIFA-U10 ETU is installed in the ISA slot. ACD is not supported by the Electra Elite 48 system. When ACD-MIS and remote SAT PC programming are required, ¥...
Page 617 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK U - 18 Universal Slots...
Page 618: Unsupervised Conference
Unsupervised Conference FEATURE The Unsupervised Conference allows a Multiline Terminal user to exit an DESCRIPTION established conference call and leave the remaining parties to continue talking. This same user can then reenter the conference anytime. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: None OPERATING...
Page 619 Issue 6 Electra Elite Restrictions: User can join only one Unsupervised Conference at a time. ¥ The Unsupervised Conference feature is available only on Multiline ¥ Terminals. Only 16 conference calls (Add-On and Unsupervised) may be in ¥ progress at the same time. Other stations cannot enter an Unsupervised Conference.
Page 620: User Programming Ability
A Station user can perform programming functions. Station Speed Dial and DESCRIPTION Ringing Line Preference are two features programmable from a station. Using NEC System Administration Terminal End-User Software, approximately 35 additional features can be programmed by the user. SYSTEM...
Page 621 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK U - 22 User Programming Ability...
Page 622: Voice Mail Integration (Analog
Voice Mail Integration (Analog) FEATURE Voice Mail Integration (Analog) provides the interface between the Electra DESCRIPTION Elite 48/192 systems and a locally-provided analog Voice Mail system. When a station is forwarded to the Voice Mail system and a station user calls that forwarded station, the call goes directly to the individual personal mail box.
Page 623 Issue 6 Electra Elite SERVICE Data Assignment: CONDITIONS Use Memory Blocks 1-1-46~48 [Access Code (1-, 2-, or 3-Digit) ¥ Assignment] Function numbers 020~25 to assign the Access Code for Voice Mail Message set/cancel. Use Memory Block 4-35 (Voice Mail/SLT Selection) to specify ¥...
Page 624 Electa Elite Issue 6 RELATED FEATURES LIST Feature Feature Name Number Digital Voice Mail S-14 Station Hunt C-16 Centralized Voice Mail Features and Specifications Manual V - 3...
Page 625 Issue 6 Electra Elite THIS PAGE INTENTIONALLY LEFT BLANK V - 4 Voice Mail Integration (Analog)
Page 626: Voice Mail Message Indication On Line Keys
Voice Mail Message Indication on Line Keys FEATURE Voice Mail MSG waiting on Line keys indicates an existing or new voice mail DESCRIPTION message on Line Keys or DSS/BLF keys. System Software S5000 or higher is required. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components:...
Page 627 Issue 6 Electra Elite To program a One-Touch Key for VM MSG key: Press Press Press the One-Touch Key. Dial Dial station number or mailbox number. Press SERVICE Data Assignment: CONDITIONS Use Memory Block 1-8-08 [Class of Service (Station) Feature ¥...
Page 628 Electa Elite Issue 6 Restrictions: The following numbers can be registered as allowable mailbox ¥ numbers for up to a maximum of 200 Voice Mailboxes: • 2-Digit10~99 • 3-Digit100~999 • 4-Digit1000~9999 Voice Mail MSG Waiting has priority over any other state of the ¥...
Page 629 Issue 6 Electra Elite RELATED FEATURES LIST Feature Feature Name Number Digital Voice Mail S-14 Station Hunt User Programming Ability V - 8 Voice Mail Message Indication on Line Keys...
Page 630: Voice Over Internet Protocol (Voip
Voice Over Internet Protocol (VoIP) FEATURE Voice over IP sends the real time voice/fax over the corporate LAN or WAN. DESCRIPTION The voice from the telephone is digitized and then put into packets to be sent over a network using Internet protocol. Savings in the telephony charges for calls between two KTSs and using the LAN/WAN infrastructure to its full capacity are advantages in having VoIP for the Electra Elite system.
Page 631 Issue 6 Electra Elite SYSTEM AVAILABILITY Terminal Type: All Multiline Terminals Required Components: IPT(4)/(8)-U10 ETU OPERATING PROCEDURES Use any combination of manual dialing, Save and Repeat, Save and Store, Last Number Redial, Station Speed Dial, and System Speed Dial. SERVICE Data Assignment: CONDITIONS ¥...
Page 632 Electra Elite Issue 5 A 2-color LED is provided to show status of all VoIP Trunks. When an ¥ error occurs, the sequence stops and the error can be determined by the table below: Trunk Status LED Condition Error Location Power On BIOS, Hardware Start DSP Download...
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Page 634: Voice Over Split
Voice Over Split FEATURE By dialing an Access Code, a station user can voice override the conversation DESCRIPTION between another station user and another party. When the conversation is interrupted, only the station that received the Voice Over hears it. SYSTEM Terminal Type: AVAILABILITY...
Page 635 Issue 6 Electra Elite To answer using a Multiline Terminal (Broker's call): Receive Voice Over. Press to answer the calling party. The other party is automatically placed on hold ( flashes green). Press to switch over to talk to the other party. Talk to the called party.
Page 636 Electra Elite Issue 6 Restrictions: ¥ Voice Over can be accomplished only after receiving a call waiting tone. ¥ A Multiline Terminal can receive only one Voice Over at a time. ¥ The called Multiline Terminal user cannot answer a Voice Over when an internal call is on hold.
Page 637 Issue 6 Electra Elite An internal party who is talking with the called Multiline Terminal user ¥ presses the Hold key. The called party receives Music On Hold. The calling party receives a call waiting tone. ¥ When a Multiline Terminal user performs Voice Over, the speech path is one-way from the originator to the destination.
Page 638: Voice Prompt
Voice Prompt FEATURE Voice Prompt provides voice guidance for assisting station users. The voice DESCRIPTION prompt replaces the call waiting tone and/or internal dial tone. SYSTEM Terminal Type: AVAILABILITY All Multiline Terminals Required Components: VRS(4)-U10 ETU OPERATING PROCEDURES To use this feature: Go off-hook.
Page 639 Issue 6 Electra Elite To record a Voice Prompt message: Go off-hook. Dial the VRS voice message record/verify/erase Access Code. Dial operation: R ecording C onfirmation E rasing Dial operation: V oice Prompt Message Dial operation: M essage for Dial Tone M essage for Call Waiting Tone Record message.
Page 640 Electra Elite Issue 6 General: The Voice Prompt message should be recorded by the user. ¥ Messages are retained for approximately one hour during power ¥ outages. Voice Prompt can start in the middle of a message if all dial tones or ¥...
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Page 642: Wireless
Wireless term FEATURE Using a Personal Station, D PS II, the features and benefits of the desktop DESCRIPTION telephone are provided without the inconvenience of having to stay close to the Desktop. A BSU(2)-U10 ETU interfaces the KSU to an antenna unit called a Zone Transceiver (ZT II).
Page 643 PS II automatically after the Voice Mail message is recorded. OPERATING PROCEDURES Refer to Electra Elite 48/192 Features and Specifications Manual for the following: Call Forward - All Call Call Forward - Busy/No Answer Call Forward – Off - Premise...
Page 644 Electra Elite Issue 6 OPERATING PROCEDURES Refer to Electra Elite 48/192 Programming Manual for Station Name Assignment. term Calling Number Display- D PS II General Description This feature allows the Station Number of an incoming call to be displayed term on the LCD of the D PS II receiving the call.
Page 645 Issue 6 Electra Elite Hand Over General Description term When signal transmission quality becomes a problem, the D PS II originates another call automatically to seize another radio channel and force the Electra Elite to handover the call to another zone transceiver to maintain quality.
Page 646 Electra Elite Issue 6 Use Overlap or Preset Dialing to make an outgoing call. The number dialed is automatically stored. Out of Zone Indication General Description term A warning tone and LCD display indicate When the D PS II user moves out of the service area.
Page 647 Issue 6 Electra Elite OPERATING PROCEDURES To dial a number: Dial the desired number. The number is stored and displayed on the LCD. After confirming the number, press (LK1). term PS Authorization General Description term The D PS II user can confirm the identity to prevent an unauthorized term PS II from accessing the system.
Page 648 Electra Elite Issue 6 term PS II Location Registration General Description term The Electra Elite System can supervise the location of each D PS II and allow Call termination after receiving the location registration request. OPERATING PROCEDURES Operation is automatic. Radio Channel Changeover General Description Speech quality and interference are monitored.
Page 649: Voice Mail Indication
Issue 6 Electra Elite OPERATING PROCEDURES term Refer to Speed Dial in the D PS II User Guide. Voice Mail Indication General Description term When a message is mailed to the D PS II, the envelope icon is displayed on its LCD along with a short ring tone. OPERATING PROCEDURES To retrieve a voice mail message:...
Page 650 A maximum of 6 Zone Transceivers (ZT II) can be installed in the ¥ Electra Elite 48 System. General: Refer to the Electra Elite 48/192 Features and Specifications Manual ¥ term for the features being used on the D PS II.
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Page 652 48/192 E A T U R E S A N D P E C I F I C A T I O N S A N U A L N E C A m e r i c a , I n c . I s s u e 6 ( S e r i e s 6 0 0 0 )

NEC Electra Elite 48/192 Features And Specifications Manual

Chapter 1 Introduction

Chapter 2 Features

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Summary of Contents for NEC Electra Elite 48/192