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Cause
The width of the roll paper set in Fit Roll Paper Width in the printer driver is not the same as the width of
the roll paper loaded in the printer.
What to Do
Tap OK on the touch screen to go to the next screen.
Check the media type and size that appear and tap OK.
• Printing without changes
Tap Print with the loaded paper..
However, note that this error may cause paper jams and affect the printing quality.
• Stopping printing
Tap Cancel on the touch screen or press the Stop button.
• Replacing the roll paper
Follow the steps below to replace the paper with roll paper of the width set in the printer driver.
1. Tap Replace the paper and print, then remove the roll paper.
Removing the Upper Roll from the Printer
Removing the Lower Roll from the Roll Unit (Option)
Removing Rolls From the Roll Holder
2. Replace the paper with paper of the width set in the printer driver.
Loading Rolls on the Roll Holder
Loading the Upper Roll on the Printer
Loading the Lower Roll on the Roll Unit (Option)
Printing begins.
Note
• To change print settings in Windows, select Fit Roll Paper Width in the printer driver and set the roll
paper width in the dialog box that appears.
• To change print settings in macOS, open the printer driver and select Fit Roll Paper Width, and then
set the roll paper width in that panel to the width of the paper loaded in the printer.
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- Quick Links:
- Online Manual
- List of Support Code for Error
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Troubleshooting
