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Lenovo ThinkPad R61 Service And Troubleshooting Manual
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Lenovo ThinkPad R61 Service And Troubleshooting Manual

Lenovo ThinkPad R61 Service And Troubleshooting Manual

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  • Page 1 ® ThinkPad R61 and R61e Service and Troubleshooting Guide...
  • Page 3 ® ThinkPad R61 and R61e Service and Troubleshooting Guide...
  • Page 4 RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    Starting BIOS Setup Utility . . 27 Notice for users in the U.S.A. . . 67 IBM Lotus Software Offer . 67 Chapter 4. Recovery options . . 29 Trademarks . . 69 Introducing Rescue and Recovery . . 29 © Copyright Lenovo 2007...
  • Page 6 Index . . 71 ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 7: Read This First

    Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn. © Copyright Lenovo 2007...
  • Page 8 Read this first Route the cables of an ac adapter, a mouse, a keyboard, a printer, or any other electronic device, or communication lines, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subjected to treatment that could disturb the operation of your computer.
  • Page 9 Read this first Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock.
  • Page 10 Read this first viii ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Finding Information

    Programs); then to ThinkVantage. Click Access Help. Productivity Center provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around. To open Productivity Center, press the blue ThinkVantage button on your keyboard.

  • Page 12: Finding Information With The Thinkvantage Button

    Finding information which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations. Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not.

  • Page 13: Chapter 2. Taking Care Of Your Thinkpad Computer

    Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (within 13 cm or 5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). © Copyright Lenovo 2007...

  • Page 14: Be Gentle With Your Computer

    Taking care of your ThinkPad computer v Some appliances, such as certain portable desktop fans or air purifiers, can produce negative ions. If a computer is close to such an appliance, and is exposed for an extended time to air containing negative ions, it may become electrostatically charged.

  • Page 15: Handle Storage Media And Drives Properly

    If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. v Register your ThinkPad products with Lenovo (visit the following Web site: http://www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.

  • Page 16: Cleaning The Cover Of Your Computer

    Taking care of your ThinkPad computer v Store your external and removable hard disk, diskette or optical drives in the appropriate containers or packaging when they are not being used. v Before you install any of the following devices, touch a metal table or a grounded metal object.

  • Page 17: Cleaning Your Computer Display

    Taking care of your ThinkPad computer Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratch-like mark on your display, it might be a stain transferred from the ®...
  • Page 18 Taking care of your ThinkPad computer ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 19: Chapter 3. Solving Computer Problems

    Starting BIOS Setup Utility . . 27 Keyboard problems . 19 Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2007...

  • Page 20: Frequently Asked Questions

    Where are the recovery discs? Your computer did not come with a recovery disc or Windows disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring factory contents” on page 29 of this Guide. ® ThinkPad...

  • Page 21: Diagnosing Problems

    Solving computer problems How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 45 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 47. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 22: Diagnosing Problems Using Pc-Doctor From The Service Partition

    ″Problem solving″ of Access Help, and run the program for a diagnostic test of the hard disk drive. You can also download PC-Doctor for DOS for your computer from the following Web site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo &lndocid=tpad-matrix Diagnosing problems using PC-Doctor from the service partition...

  • Page 23: Troubleshooting

    Solving computer problems 3. While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press the blue ThinkVantage button to enter the Rescue and Recovery workspace. 4. Select Diagnose hardware. The computer restarts and PC-Doctor starts up. For more information about PC-Doctor, press F1 to go to the Help or online manual for the program.
  • Page 24 Solving computer problems Message Solution 01C8: More than one Remove one of the Modem Daughter Cards. Otherwise, press modem devices are Esc to ignore the warning message. If this does not solve the found. Remove one problem, have the computer serviced. of them.
  • Page 25 Solving computer problems Message Solution 0250: System battery The backup battery, which is used to preserve the configuration error information, such as the date and time, while the computer is turned off, is depleted. Replace the battery and run BIOS Setup Utility to verify the configuration.
  • Page 26 Solving computer problems Message Solution 2102: Initialization The hard disk is not working. Have the hard disk serviced. error on HDD1 (Ultrabay hard disk drive) 2110: Read error on The hard disk is not working. Have the hard disk serviced. HDD0 (Main hard disk drive) 2112: Read error on...
  • Page 27 Solving computer problems Message Solution CardBus Go to the BIOS Setup Utility. Press F9 and then Enter to load Configuration Error the default setting. - Device Disabled Press F10 and then Enter to restart the system. Cannot boot from Check the status of the device which you want to boot from. any device.

  • Page 28: Errors Without Messages

    Solving computer problems Errors without messages When I turn on the machine, nothing appears on the screen and the Problem: machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds;...

  • Page 29: Password Problems

    Lenovo authorized servicer or a marketing representative to have the password canceled. v If you cannot reset your hard disk password, Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.

  • Page 30: Pointing Device Problems

    Solving computer problems Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk). Problem: All or some of the keys on the external numeric keypad do not work.

  • Page 31: Computer Screen Problems

    Solving computer problems Problem: The computer does not return from sleep (standby) mode, or the sleep (standby) indicator stays on and the computer does not work. Solution: If the system does not return from sleep (standby) mode, it may have entered sleep (standby) or hibernation mode automatically because the battery is depleted.
  • Page 32 Solving computer problems Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.
  • Page 33 Solving computer problems Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: ™...

  • Page 34: Battery Problems

    Solving computer problems Solution (continued): For Windows 2000 (for some models) or Windows XP: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set.

  • Page 35: Hard Disk Drive Problems

    Solving computer problems Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: For details, see "Problem solving"...

  • Page 36: Fingerprint Authentication Problems

    Solving computer problems Problem: I cannot change or remove a hard disk password in the BIOS Setup Utility. Solution: The setting of Using Passphrase in the BIOS Setup Utility must be consistent between setting a hard disk password and changing or removing it.

  • Page 37: Other Problems

    Solving computer problems Other problems Your computer does not respond. Problem: Solution: v To turn off your computer, press and hold the power switch for 4 seconds or more. If the computer still does not respond, remove the ac adapter and the battery. v Your computer might lock when it enters sleep (standby) mode during a communication operation.
  • Page 38 Starting BIOS Setup Utility 4. Click Access BIOS. The System Restart Required window is displayed. 5. Click Yes. The computer restarts, and the BIOS Setup Utility menu appears. If you have set a supervisor password, the BIOS Setup Utility menu appears after you enter the password.

  • Page 39: Chapter 4. Recovery Options

    The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 40: Recovering Data

    Recovery options To recover the hard disk to its original contents, do the following: Notes: 1. If you are using Windows 2000 (for some models) or Windows XP, and the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed.

  • Page 41: Chapter 5. Upgrading And Replacing Devices

    If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Unlock the battery latch by sliding it to the left 1 . Then, remove the battery 2 . 4. Install a fully charged battery. © Copyright Lenovo 2007...
  • Page 42 Replacing the battery Note: If your computer is a ThinkPad R61 14.1-inch widescreen model, install a fully charged battery as follows. 1. Align the battery as shown in the drawing 1 , and gently press it downward. 2. Slide the battery into the computer 2 .

  • Page 43: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 44 Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.
  • Page 45 Upgrading the hard disk drive 5. Remove the cover. 14.1-inch widescreen models: 15.4-inch widescreen models: 6. Remove the hard disk by pulling out the tab. 7. Detach the side rubber rails from the hard disk drive. Chapter 5. Upgrading and replacing devices...
  • Page 46 Upgrading the hard disk drive 8. Attach the side rubber rails to a new hard disk drive. 9. Insert the hard disk drive into the hard disk drive bay; then press it firmly in to place. 10. Reinstall the cover of the hard disk drive slot. 14.1-inch widescreen models: 15.4-inch widescreen models: ®...

  • Page 47: Replacing Memory

    Upgrading the hard disk drive 11. Reinstall the screw. 14.1-inch widescreen models: 15.4-inch widescreen models: 12. Reinstall the battery. 13. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing memory Important Read Safety and Warranty Guide before replacing memory. Increasing memory capacity is an effective way to make programs run faster.
  • Page 48 Replacing memory 3. Close the computer display, and turn the computer over. 4. Remove the battery. 5. Remove the palm rest. a. Remove the four screws that secure the palm rest. b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the projection tabs on the sides, and then release the palm rest from the computer 2 .
  • Page 49 Replacing memory c. If your model has a touch pad or a fingerprint reader, detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time.
  • Page 50 Replacing memory 7. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 ; then pivot it downward until it snaps into place 8.
  • Page 51 Replacing memory b. Press the left and right top edges of the palm rest to fit it into place. 14.1-inch widescreen models: 15.4-inch widescreen models: Chapter 5. Upgrading and replacing devices...
  • Page 52 Replacing memory c. Push the front side of the palm rest until it clicks into place. d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 9. Reinstall the battery. 10. Turn the computer over, and reconnect the ac adapter and the cables to the computer.
  • Page 53 Replacing memory 4. Click Yes. The computer restarts, and the BIOS Setup Utility screen opens. The “Installed memory” item shows the total amount of memory installed in your computer. Chapter 5. Upgrading and replacing devices...
  • Page 54 Replacing memory ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 55: Chapter 6. Getting Help And Service

    If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
  • Page 56 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 57: Getting Help Around The World

    Getting help and service operation, visit the Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your...
  • Page 58 Getting help and service Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile 800-361-213 188-800-442-488 (Toll free) (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin)
  • Page 59 Getting help and service Country or Region Telephone Number Finland 09-459-6960 (30 day up and running support) +358-800-1-4260 (Warranty service and support) (Finnish) France Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French) Germany 07032-15-49201 (30 day up and running support)
  • Page 60 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish) Peru 0-800-50-866 (Spanish) Philippines 1800-1888-1426 (English) 63-2-995-8420 (Filipino) Poland +48-22-878-6999 Portugal...
  • Page 61 Getting help and service Country or Region Telephone Number Switzerland 058-333-0900 (30 day up and running support) 0800-55-54-54 (Warranty service and support) (German, French, Italian) Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) United States...
  • Page 62 ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 63: Appendix A. Warranty Information

    This Appendix provides information regarding the warranty period and type of warranty service applicable to your Lenovo hardware product in your country or region. For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product , see Chapter 3, "Warranty information"...

  • Page 64: Types Of Warranty Service

    Most CRUs are easy to install whereas others may require some technical skill and tools. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You may request that a Service Provider install some CRUs under one of the other types of warranty service designated for your product.
  • Page 65 Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For Mail-in Service, the product will be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. Appendix A. Warranty information...
  • Page 66 ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 67: Appendix B. Customer Replaceable Units (Crus)

    However, both internal and external CRUs are safe for removal by the customer. Customers are responsible for replacing all external CRUs. Internal CRUs can be removed and installed by customers or by a Lenovo service technician during the warranty period. Your computer contains the following types of external CRUs: v External CRUs (pluggable): These CRUs unplug from the computer.
  • Page 68 The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page Note: Only use computer parts provided by Lenovo. See Chapter 3, "Warranty information" in the Safety and Warranty Guide for warranty information about the CRUs for your machine type.

  • Page 69: Appendix C. Features And Specifications

    (TrackPoint and touch pad, on some models) v Fn key function v ThinkVantage button v Volume control buttons Interface v External-monitor connector v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors © Copyright Lenovo 2007...

  • Page 70: Specifications

    Features v IEEE 1394 connector (on some models) v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Enhanced (not supported on ThinkPad R61e) v Ultrabay Slim (not supported on ThinkPad R61e) v Docking connector (not supported on ThinkPad R61e) v Video-out (S-Video) connector (on some models) Combination card slot for PC Card, ExpressCard, Smart Card or Flash Media Card (depending on models)
  • Page 71 – Capacity: 4.8 AH or 7.8AH, depending on the model Battery life v For percentage of remaining battery power, see the Power Manager Gauge on the task tray. Operating system v For operating systems supporting your computer, see http:// www.lenovo.com/think/support. Appendix C. Features and specifications...

  • Page 72: Specifications

    Specifications ® ThinkPad R61 and R61e Service and Troubleshooting Guide...

  • Page 73: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 74: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 75: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 76: Japanese Vcci Class B Statement

    TV communications and to other electrical or electronic equipment. Such cables and connectors are available from Lenovo authorized dealers. Lenovo cannot accept responsibility for any interference caused by using other than recommended cables and connectors.

  • Page 77: Notice For Users In The U.s.a

    For additional WEEE information go to: http://www.lenovo.com/lenovo/environment. Notice for users in the U.S.A. California Perchlorate Information: Products containing CR (manganese dioxide) lithium coin cell batteries may contain perchlorate. Perchlorate Material — special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. IBM Lotus Software Offer...
  • Page 78 – Web Publisher v Lotus SmartCenter – Internet Information Manager Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport. International Program License Agreement: The software licensed to you...

  • Page 79: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo ThinkPad PS/2 Rescue and Recovery...
  • Page 80 Approach Domino Lotus FastSite Freelance Graphics Lotus Notes Notes Lotus Organizer SmartSuite Word Pro Passport Advantage Microsoft, Windows and Windows Vista are trademarks of Microsoft Corporation in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others.
  • Page 81 69 FCC statement 64 pointing device problems 20 troubleshooting 13 features 59 power management features and specifications 59 problems 20 finding information 1 preventing problems 10 upgrading fingerprint reader 60 problem solving 10 devices 10 © Copyright Lenovo 2007...
  • Page 82 upgrading (continued) hard disk drive 33 warranty information 11, 53 help 45 ® ThinkPad R61 and R61e Service and Troubleshooting Guide...
  • Page 84 Part Number: 42X3789 Printed in China (1P) P/N: 42X3789...

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