Page 1 SERVER MH4500 U s e r ' s G u i d e...
Page 3 SERVER MH4500 U s e r ' s G u i d e...
Page 4: Proprietary Notice And Liability Disclaimer
Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Computers Inc. To allow for design and specification improvements, the information in this document is subject to change at any time, without notice.
Page 5: Table Of Contents
Connecting Peripherals ... 2-7 Connecting the Power Cords... 2-7 Powering On the System... 2-8 Converting to a Rack Mount Server Unit ... 2-10 Equipment Rack Warnings and Cautions ... 2-11 Converting the System Pedestal Unit ... 2-12 Preparing the Rack ... 2-18 Installing the Rack Unit in the Rack...
Page 6 Using the BIOS Setup Utility... 3-3 Main Menu... 3-4 Advanced Menu ... 3-6 Security Menu ... 3-10 Server Menu... 3-12 Boot Menu ... 3-14 Exit Menu ... 3-16 Using the Symbios SCSI Utility... 3-16 Running the Symbios SCSI Utility... 3-16 Changing the Adapter and Device Configurations...
Page 7 Additional Troubleshooting Procedures ... 5-5 Preparing the System for Diagnostic Testing... 5-5 Monitoring POST ... 5-6 Verifying Proper Operation of Key System Indicators... 5-7 Confirming Loading of the Operating System... 5-7 Specific Problems and Corrective Actions ... 5-7 Power LED Does Not Light... 5-8 No Beep Code ...
Page 8 Emergency Management Port... C-1 How the EMP Works...C-2 EMP Requirements and Configurations ...C-5 Setting Up the Server for the EMP...C-6 System Management Submenu ...C-6 Console Redirection Submenu ...C-6 Main EMP Window...C-7 Toolbar ...C-7 Status Bar...C-7 EMP Console Main Menu ...C-8 Server Control Operations ...C-8...
Page 9: System Overview
System Overview System Chassis Features System Board Features System Security Features...
Page 10 The MH4500 System is a modular, multiprocessing server based on the Intel Pentium® II Xeon™ microprocessor. The combination of compute performance, memory capacity, and integrated input/output (I/O) provides a high performance environment for many server market applications. These range from large corporations supporting remote offices to small companies looking to obtain basic connectivity capability such as file and print services, email, web access, and web site server.
Page 11: System Chassis Features
Your server features the following major components: up to four high-performance Pentium II Xeon processors, each packaged in a Single Edge Connector (S.E.C.) cartridge integrated 512 KB or 1 MB secondary cache integrated in the S.E.C. cartridge 128 MB to 4 GB of memory, using up to sixteen dual-inline memory...
Page 12: Power Supplies
Several major system component locations are shown in the following figure and briefly described in the following paragraphs. Fans (8) SCSI Backplane Removable Media Device Bays (3) S.E.C. Processor Bays (4) Power Supplies Two 400 watt auto-voltage-sensing power supplies provide system power. Each operates at 115 or 230 Vac at an operating frequency of 50/60 Hz.
Page 13: Peripheral Bays
Peripheral Bays The system supports a variety of standard PC AT-compatible peripheral devices. The chassis includes the following peripheral bays: 3 1/2-inch front panel bay for mounting the standard 3 1/2-inch diskette drive (supports 720 KB and 1.44 MB diskettes) three 5 /14-inch removable media device front panel bays for mounting one inch high 5 1/4-inch peripheral devices, including the standard SCSI CD ROM drive.
Page 14: System Board
Wide SCSI B Connector System Jumpers Hard Drive Input LED Connector System Speaker Connector Lithium Battery Wake-on LAN Connector ISA Slot PCI Slots B4, B3, B2, B1, A3, A2 Memory Module Connector ICMB Connector PCI Slot A1 Video and Parallel Port Connectors Serial Port Connector Keyboard and Mouse Connector USB Connector...
Page 15: Pentium Ii Xeon Processor
The memory module connects to the system board through a 242-pin connector. I/O Expansion Slots The server's expansion capabilities meet the needs of file and application servers for high performance I/O by providing a combination of PCI local bus and ISA connectors.
Page 16: Real-Time Clock/Calendar
PCI/ISA Plug-and-Play auto- configuration. A number of security, reliability, and management features also have been incorporated to meet vital server needs. IDE Controller The system includes a single channel enhanced IDE interface controller. The controller has a primary connector located on the system board that supports a master and a slave device.
Page 17: Scsi Controllers
The IDE controller features: PIO and IDE DMA/bus master operations Mode 4 timings transfer rates up to 22 MB/second buffering for PCI/IDE burst transfers master/slave IDE mode. SCSI Controllers The system board contains two SCSI controllers: a narrow SCSI controller (SYM53C810AE) on the PCI-A bus, and a dual-channel wide LVD/SE (Ultra2/Ultra) SCSI controller (SYM53C896) on the PCI-B bus.
Page 18: Video Controller
No logic, termination, or resistor loads are required to connect devices to the SCSI controller other than termination in the device at the end of the cable. The SCSI bus is terminated on the system board with active terminators that can be disabled.
Page 19: External Device Connectors
The BMC supports the Emergency Management Port (EMP) Console which allows remote server management via a modem or direct connection to a manager system. Events monitored by the manager system include over- temperature and over-voltage conditions, fan failure, or chassis intrusion.
Page 20 activate a hot-key combination to enter secure mode quickly disable writing to the diskette drive when secure mode is set. Further information on the security features is contained in Chapter 3, “Configuring Your System.” 1-12 System Overview...
Page 21: Setting Up Your System
Setting Up Your System Selecting a Site Unpacking the System Getting Familiar with the System Installing the System Connecting Peripherals Connecting the Power Cords Powering on the System Converting to a Rack Mount Server Unit...
Page 22: Selecting A Site
Your system ships as a stand-alone, single server pedestal unit or as a rack unit ready to install in a rack. The pedestal system can also be converted to a rack- mounted server unit using a rack conversion kit (not supplied). You can purchase the kit from your dealer.
Page 23: Unpacking The System
The site must be isolated from strong electromagnetic fields and electrical noise produced by electrical devices such as air conditioners, large fans, large electric motors, radio and TV transmitters, and high-frequency security devices. Provide at least eight inches (20.32 centimeters) behind the system and three inches (eight centimeters) on each side of the system for proper cooling, airflow, and cable clearance.
Page 24: Getting Familiar With The System
A brief description of the controls and indicators follows the figure. Note: The stand-alone server unit and its controls and indicators are shown in the following front and rear view figures. All controls and indicators shown on the stand-alone unit are the same on the rack unit except for orientation, as the unit is mounted in the rack on its side.
Page 25 Used for system troubleshooting by qualified technical personnel only. Key operated lock to prevent unauthorized access to server controls. Latches metal EMI shield door. Holds up to six 1” high SCSI hot-swap hard disk drives. EMI shield for SCSI hard drives.
Page 26: Rear View
Rear View The following figure shows the location of system controls, indicators, and connectors on the rear of the system. The rack unit is similar except that it is mounted in the rack on its side. Parallel Port Connector VGA Monitor Connector Serial Port A (COM1) Serial Port B (COM2) Mouse Connector...
Page 27: Installing The System
Connecting Peripherals If your system normally operates without a monitor, keyboard, or mouse (for example, as a network server), you must install them to configure the system. You may remove them after running the System Setup Utility (SSU). For information on running the SSU, refer to Appendix B of this User’s Guide.
Page 28: Powering On The System
To unplug the power cord, slide the lock away from the plug while carefully pulling it out of the socket. Do not pull on the cord, only the plug. 2. Plug the male end of the power cord into a wall-mounted power outlet. Plug the male end of the power cord into an NEMA 5-15R outlet for 100-120 Vac.
Page 29 Always allow POST to complete before powering down your system. ! CAUTION The server management logic on your system board monitors and logs system voltage changes. When powering down your system, you may experience up to five seconds delay from the time you press the push-button power on/off switch on the front panel and your system powering down.
Page 30: Converting To A Rack Mount Server Unit
Converting to a Rack Mount Server Unit You can convert a pedestal system to a rack mounted server unit using an optional rack installation kit available from your dealer. The kit contains the slide rails, bezel frame, and other hardware necessary for mounting the system in an EIA-compatible 19-inch equipment rack.
Page 31: Equipment Rack Warnings And Cautions
20 amperes of protection, you must provide supplemental protection for the server. If more than one server is installed in the rack, the power source for each server must be from a separate branch circuit.
Page 32: Converting The System Pedestal Unit
Converting the System Pedestal Unit Converting your pedestal system to a rack mounted unit consists of: removing the top and side covers removing the bezel frame installing a new bezel frame installing handles attaching slide rails to the chassis preparing the rack. After the system unit is converted to a rack unit, install the unit in the rack (see “Installing the Unit in the Rack”...
Page 33 3. Grasp the built-in handle on the back of the cover and, using an even pull, slide the cover back about an inch until it stops. 4. Pull the cover straight up and off the chassis. Set the cover aside. 5.
Page 34 3. Install the new bezel frame by inserting the retaining tabs into their corresponding slots on the chassis. 4. Install the bezel door by inserting the door onto the hinge pins on the chassis. Shut the bezel door. Installing the Chassis Handles Install the two chassis handles on the chassis as follows.
Page 35 Attaching the Chassis Handles Attaching the Outer Slide Bars to the Chassis Note: If you have a rack unit, you must use the following procedure to attach the slide bars before mounting the unit in the rack. Observe all safety precautions, warnings, and cautions noted throughout this chapter.
Page 36 3. While pressing down on the small outer bar safety latch (4 on the following figure), pull the small outer bar out of the assembly and set aside for installation on the chassis. Release the safety latch on the center bar (5 on the figure) and collapse the large outer bar and center bar together.
Page 37 4. Attach each small outer bar to the chassis as follows. Align the mounting holes in the bar to the threaded holes in the chassis (see the following figure). The right angle end of the bar goes toward the front of the chassis. Secure the bar to the chassis with four screws from the kit.
Page 38: Preparing The Rack
1. Determine where you want to install the server unit in the rack. If the rack is empty, install the server unit in the bottom most position. If there are units already installed, install your unit in the next empty space from the bottom of the rack.
Page 39 3. Align the bracket behind the rack’s vertical edge and behind the mounting holes in the vertical edge (see the following figure). Installing the Extension Brackets 4. Determine where you want to attach the bracket on the rack’s vertical rail. When determining where to attach the bracket, be sure to allow space for additional units.
Page 40 Installing the Slider Assembly 1. With the safety latch (5 on the above figure) end of the slider assembly towards the back of the rack, press the flat side of the slider assembly into the U-shaped sections of the previously installed extension brackets (1 and 7).
Page 41: Installing The Rack Unit In The Rack
4. Carefully slide the center bar (6) towards the back of the rack until the oblong hole in the bar is over the third hole from the front of the large outer bar (4). Insert an 8-32 screw through the oblong hole in the center bar, the hole in the large outer bar, and into the oblong slot in the front extension bracket.
Page 42 4. Connect all external peripherals and cables. 5. Connect the two power supply cables to the back of the server unit and to a power source.
Page 43 Small Outer Bar Center Bar Large Outer Bar Safety Latch Installing the Server in the Rack Setting Up Your System 2-23...
Page 45: Configuring Your System
Configuring Your System Using the BIOS Setup Using the Symbios SCSI Utility Using the Optional RAID Controller Configuring System Board Jumpers...
Page 46 Appendix B contains information on the SSU. The Emergency Management Port (EMP) is used for remote monitoring of the server. The FRUSDR Load Utility can be used to update the field replacement unit (FRU), sensor data record (SDR) and desktop management interface (DMI) flash components.
Page 47: Using The Bios Setup Utility
Use for setting the Advanced Features available on your system. Use to set User and Supervisor Passwords and Backup and Virus- Check reminders. Use for configuring Server Management features. Use to configure Boot Device priority. Exits current setup. Setup Menu Keys Function in Setup Menu Get Help about an item.
Page 48: Main Menu
Up or down arrow keys Enter The following BIOS Setup Configuration tables show the default settings for the BIOS Setup Utility. Recommended values are bold. The tables also provide a space for you to record any changes you make to these settings. Main Menu The following table shows the Main Menu settings.
Page 49: Primary Ide Master And Slave Submenu
Feature Choices Language English (US) Spanish, Italian French, German, Japanese (Kanji) Primary IDE Master and Slave Submenu The following table shows the settings for the Primary IDE Master and Slave submenu. Primary IDE Master and Slave Submenu Feature Choices Type Auto None CD-ROM...
Page 50: Advanced Menu
Primary IDE Master and Slave Submenu Feature Choices Ultra DMA Mode Disabled Enabled Keyboard Submenu The following table shows the settings for the Keyboard submenu. Feature Choices NumLock Auto Key Click Disabled Enabled Keyboard auto-repeat 30/sec rate 26.7/sec 21.8/sec 18.5/sec 13.3/sec 10/sec 6/sec...
Page 51: Pci Configuration Submenus
Feature Choices Use Multiprocessor Specification Large Disk Access Mode System Wakeup Disabled Feature Enabled Pause Before Boot Enabled Disabled Advanced Chipset Press Enter Control PCI Configuration Submenus The following tables show the settings for the PCI Device Embedded SCSI submenu and PCI Devices submenu. The submenus should only be changed by qualified technical personnel.
Page 52 PCI Device, Embedded SCSI Submenu Feature Choices SCSI B On SCSI A & B On Single-Ended Force A and B Force/Auto Set Force B, Auto A Force A, Auto B Auto The PCI Devices submenu (see the following table) should only be changed by qualified technical personnel.
Page 53: Advanced Chipset Control Submenu
I/O Device Configuration Submenu Feature Choices OS Controlled (Serial Port A) Base I/O Address Interrupt IRQ 3 IRQ 4 COM 2: Disabled Enabled (Serial Port B) Auto OS Controlled Base I/O Address Interrupt IRQ 3 IRQ 4 Parallel Port Disabled Enabled Auto OS Controlled...
Page 54: Security Menu
Advanced Chipset Control Submenu Feature Choice Address Bit Permuting Disabled Enabled Base RAM Step 1 MB 1 KB Every location Extended RAM Step 1 MB 1 KB Every location L2 Cache Enabled Disabled ISA Expansion Aliasing Enabled Disabled Memory Scrubbing Disabled Enabled Read Prefetch for...
Page 55 Feature Choice Administrator Password Clear Set User Password Press Enter Set Administrator Press Enter Password Password on Boot Disabled Enabled Fixed Disk Boot Sector Normal Write Protect Secure Mode Timer 1 min 2 min 5 min 10 min 20 min 1 hr 2 hr Secure Mode Hot Key...
Page 56: Server Menu
Feature Choice Floppy Write Protect Disabled Enabled Server Menu The following table lists the settings for the Server Menu. Feature Choices System Management Press Enter Console Redirection Press Enter Processor Retest EMP Password Switch Disabled Enabled EMP ESC Sequence User...
Page 57: System Management Submenu
Enables host single and multi-bit error checking and reporting feature in the chipset. Enables host single and multi-bit error checking and reporting feature in the processors. Displays system serial and part numbers and server management controller revisions. Configuring Your System 3-13 Your Setting...
Page 58: Boot Menu
Console Redirection Submenu The following table lists the settings for the Console Redirection Submenu. Console Redirection Submenu Feature Choices COM Port Address Disabled IRQ # 3 or 4 None Baud Rate 9600 19.2k 38.4k 115.2k Flow Control No Flow Control CTS/RTS XON/XOFF CTS/RTS + CD...
Page 59: Hard Drive Submenu
Boot Device Priority Submenu Boot Priority Device Diskette Drive Removable Devices Hard Drive ATAPI CD-ROM Drive Hard Drive Submenu The following table gives the settings for the Hard Drive Submenu. For options on this menu, use the up or down arrow keys to select a device, then press the <+>...
Page 60: Exit Menu
Use the utility to: change adapter and SCSI device default values check and/or change SCSI device settings that may conflict with those of other devices in the server perform low-level formatting or verify operations on SCSI disk drives. Running the Symbios SCSI Utility 1.
Page 61: Changing The Adapter And Device Configurations
Symbios SCSI Utility Main Menu Adapter Port No SYM53C810 2000 SYM53C896 3000 SYM53C896 3400 Change Adapter Status – Press ENTER to change adapter Next Boot Status. Adapter Boot Order – Press ENTER to select and change boot order of each SCSI adapter. Additional Adapter Configuration –...
Page 62 Description SCAM Support Parity Host SCSI ID Scan Order Removable Media Support CHS Mapping Spinup Delay (sec) Help Restore Default Setup Exit This Menu 3. Highlight the function you want to change and press prompted to save changes when you exit the configuration utility. To change device configuration parameters, perform the following steps.
Page 63 SCSI Hard Disk Drives Recommended Settings or Descriptions Display Only Device Selections Press Enter for menu. Select device and press Enter. Sync Rate Width (bits) Disconnect Read/Write I/O timeout (sec) Scan for device at boot time Scan for SCSI LUNS Queue Tags SCSI Removable Media Devices Recommended Settings or...
Page 64: Using The Optional Raid Controller
Since the utility resides in the AcceleRAID 250 BIOS on the RAID controller, its operation is independent of the operating system in your server. Refer to Chapter 4 in this User’s Guide for information on installing an add-in option board. Refer to Chapter 4 of the AcceleRAID 250 Installation Guide for information on running the AcceleRAID 250 BIOS Configuration Utility.
Page 65: Daccf Configuration Utility
DACCF Configuration Utility The DACCF utility is included with the AcceleRAID™ 250 Controller. The AcceleRAID™ 250 supports various versions of RAID technology (referred to as RAID levels). To use any RAID level, you must configure the RAID controller using the DACCF Configuration Utility prior to installing your Network Operating System.
Page 66: Configuring System Board Jumpers
Configuring System Board Jumpers The following paragraphs contain procedures for setting system board jumpers clear the CMOS clear a password. A jumper is a small plastic-encased conductor (shorting plug) that slips over two jumper pins on the jumper block. Electrostatic discharge (ESD) can damage the system board.
Page 67: Moving System Board Jumpers
System Board Jumper J6J1 Summary Function CMOS Clear Password Clear Recovery Boot Leave the Recovery Boot jumper at the factory default setting. This jumper should only be set by technically qualified personnel. Moving System Board Jumpers Before doing the following procedures, make sure your system is powered off and the two AC power cords are unplugged from the back of the chassis.
Page 68: Resetting The Cmos Nvram
2. Locate the position of the jumper block on the system board (see the preceding figure and table for jumper locations and settings). To change a jumper setting, use a pair of needle-nose pliers or your fingers to remove the jumper from its current position. Position the jumper over the two pins for the desired setting and press it onto the pins.
Page 69 3. Plug in the power cords, power on the system, and wait for POST to complete. This automatically clears the old password. 4. Power off the system and unplug the power cords from the system. 5. Move the Password Clear jumper back to pins 5-6. 6.
Page 71: Upgrading Your System
Upgrading Your System Observing Static Precautions Preparing Your System Maintaining the Equipment Log Removing the Access Panel Opening the Subchassis and Electronics Bay Upgrading the System Board Installing Option Boards Installing Hard Disk Drives Installing Removable Media Devices...
Page 72: Observing Static Precautions
Failure to disconnect power before opening your system can result in personal injury and equipment damage. The server management logic on the system board monitors system voltage changes. When powering down your system, you may experience a 1- to 5-second delay from the time you press the push button power on/off switch and your system powering down.
Page 73: Preparing Your System For Upgrade
Electronic devices can be easily damaged by static electricity. To prevent damage, keep them in their protective packaging when they are not installed in your system. Preparing Your System for Upgrade Depending on the upgrade, you need one or more of the following tools: Phillips screwdriver (#1 bit and #2 bit) flat-head screwdriver small needle nose pliers...
Page 74: Removing The Access Cover
Removing the Access Cover To install options in your system, you must first remove the access cover on the right side of the system (as viewed from the front). For proper cooling and airflow, do not operate the system with the access cover removed. Always replace the cover before powering on the system.
Page 75: Installing The Access Cover
Removing/Installing the Access Cover Installing the Access Cover Install the access cover as follows. 1. Check that you have not left any tools or loose parts inside the system chassis. 2. Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected.
Page 76: Opening The Subchassis And Electronics Bay
Opening the Subchassis and Electronics Bay There may be times during system upgrade that you need to open the subchassis and electronics bay. Both may be swung aside for access to components. Open the subchassis and electronics bay as follows. For proper cooling and airflow, do not operate the system with the access cover removed, the subchassis open, and the electronics bay open.
Page 77: Closing The Subchassis And Electronics Bay
Opening the Subchassis and Electronics Bay 6. Rotate the subchassis to the left, away from the main chassis, until it stops (B in the above figure). 7. Label and disconnect all cabling to the electronics bay (D in the figure). 8.
Page 78: Upgrading The System Board
7. Connect all the previously disconnected cables to the I/O panel on the back of the chassis. 8. Install the access cover as previously described. Upgrading the System Board The following paragraphs provide procedures for upgrading the system board in your system.
Page 79 If the system was running, processors and heat sinks on the board may be hot. To avoid the possibility of a burn, be careful when removing or installing components near the processor(s). 1 Power off the system, disconnect any peripherals, and unplug the power cords from the AC power source.
Page 80: Installing/Removing The Processor Cartridge
Installing/Removing the Processor Cartridge The following paragraphs provide procedures for installing and removing the Pentium II Xeon Processor Single Edge Contact (S.E.C.) cartridge. Use these procedures when upgrading or replacing your processor(s). Each processor is packaged in a S.E.C. cartridge. The cartridge includes the processor core with an integrated 16 KB primary (L1) cache, secondary (L2) cache, heat sink, and a back cover.
Page 81 1. Power off the system, disconnect any attached peripherals, and unplug the system’s power cords from the power sources. 2. Remove the access cover as previously described. 3. Carefully remove the foam cover from over the electronics bay. 4. Remove a new processor cartridge from its antistatic package and place it on a grounded static-free surface or conductive foam pad.
Page 82 Note: If tabs are not attached to the cartridge, see “Attaching Processor Cartridge Tabs” for procedures. 7. Insert the cartridge into the guide rails of the retention module (B in the preceding figure) and carefully push into the module until resistance is felt. 8.
Page 83 Removing a Processor Cartridge Use the following procedure to remove a processor cartridge. 1. Power off the system and remove the access cover as previously described. 2. Remove the foam cover from the electronics bay. 3. With your right thumb on the retention module bracket (A on the following figure), wrap your right index finger around tab (B).
Page 84: Installing Dimm Modules
7. Pull the two tabs (C on the following figure ) on the cartridge straight away from the system board to disengage the cartridge from the system board. 8. Pull the processor cartridge straight out of the system board and retention module.
Page 85 Each socket holds a single 72-bit DIMM module with 32MB, 64MB, 128MB, or 256MB of ECC memory. When all sockets are filled, the system board supports a maximum of 4 GB of memory using sixteen 256MB DIMMs. You must install DIMMs by first filling bank A (see above figure), then fill bank B, C, and D, in that order.
Page 86 3. Carefully pull the memory module out of its connector on the system board (see the following figure). 4. Slide the module straight out from the system board until it clears the guide rails. 5. Place the module component-side up on a non-conductive, static-free surface.
Page 87 3. Align the two notches in the bottom edge of the DIMM with the keyed socket on the memory module (see the following figure). Installing the DIMM ! CAUTION Use care when inserting a DIMM. Applying too much pressure when inserting a DIMM can damage a socket or ejector lever.
Page 88 8. Reinstall the foam cover on the electronics bay. 9. Reinstall the access cover as previously described. 10. Connect all external cables and the power cords to the system. 11. Run the SSU to configure the system and to properly attribute ECC memory (see Chapter 3, “Configuring Your System”).
Page 89: Installing Option Boards
To avoid damage to the memory module, you must support the module until it is correctly inserted and firmly seated in its connector on the system board. 2. Hold the memory module by its edges and align it with the guide rail at the back of the electronics bay.
Page 90: Installation Considerations
ISA connector (use half-length board only) Six PCI connectors (top to bottom in figure) First four connectors: PCI B3, B2, B1, B0 Next two connectors: PCI A3, A2 PCI connector A1 (use half-length board only) Locating the PCI and ISA Slots Installation Considerations Newer ISA boards, designed for Plug-and-Play systems, are automatically configured by the system without any user intervention.
Page 91: Controller/Adapter Hardware Configurations
Controller/Adapter Hardware Configurations The following table lists the option boards you may add to your system that require specific installation slots. Option Board Hardware Configurations Option Board Mylex Set by AcceleRAID 250 BIOS (SecuRAID 210) Controller Board Mylex AcceleRAID 1100 (SecuRAID 530) Controller Board Installing an Option Board...
Page 92: Removing An Option Board
8. Set any board jumpers or switches as described in the documentation that comes with the option board. 9. Hold the option board by its top edge or upper corners and insert it into the expansion slot until it is firmly seated. The tapered foot of the option board retaining bracket must fit into the mating slot in the expansion slot.
Page 93 4. Remove and save the option board retaining bracket screw. 5. Hold the board at each end and carefully pull it out of its connector. Make sure that you do not scrape the board against other components. 6. Remove the board from the expansion slot and place it in an antistatic wrapper.
Page 94: Installing Hard Disk Drives
Installing Hard Disk Drives Your system supports up to six, 1-inch high, hot-swap, wide SCSI low voltage drives (LVD). The drives install in the drive bay at the front of the system (see the following figure). The drive bay is accessed by opening the front panel, unlocking the metal door (if locked), and opening the metal door.
Page 95: Installing An Optional Scsi Hard Disk Drive
Installing the Hard Drive Carrier 5. Secure the carrier to the drive with the four supplied screws. 6. Open the front panel on the server by grasping the right edge (as you face the front) and swing the panel out.
Page 96: Hot-Swapping A Scsi Hard Disk Drive
8. Hold the carrier by its handle, position it in front of an open slot, and start it into the guide rails. 9. Carefully push the carrier and drive part way into the bay. 10. Pull down on the carrier handle and continue pushing the carrier into the bay.
Page 97: Installing Removable Media Devices
Note: A failed SCSI hard drive is indicated by a continuously lit yellow LED on the front panel. The LEDs and corresponding hard drives are numbered 0 through 5, from top to bottom (for example, drive 0 is the top-most hard drive in the bay and drive 5 is the bottom-most drive in the bay).
Page 98: Installing A 5 1/4-Inch Media Device
If a SCSI tape drive is connected along with the SCSI CD-ROM on the SCSI controller, SCSI termination must be removed from the tape drive. Use the following procedures to install or remove optional 5 1/4-inch removable media devices. Installing a 5 1/4-Inch Media Device Install an optional 5 1/4-inch device in the removable media bay as follows.
Page 99 Removing the EMI Shield ! CAUTION Observe static precautions. Use an antistatic wrist strap. 4. Remove the device from its protective wrapper and place it on an antistatic surface. Record the device model and serial number in the equipment log. 5.
Page 100 7. Align the device with the device slot guide rails and carefully slide the device into the slot until the device locks in place. 8. Remove the access cover and open the subchassis for access to the power and signal cables and the back of the device (see “Removing the Access Cover”...
Page 101: Removing A 5 1/4-Inch Media Device
Removing a 5 1/4-Inch Media Device Remove a 5 1/4-inch media device as follows. 1. Power off the system, disconnect any peripherals, and unplug the system power cords from their power sources. 2. Open the front panel, remove the access cover, and open the subchassis. 3.
Page 103: Solving Problems
Solving Problems Static Precautions Troubleshooting Checklists Additional Troubleshooting Procedures Specific Problems and Corrective Actions PCI Installation Tips BIOS User’s Information...
Page 104: Static Precautions
This chapter helps you identify and solve problems that may occur during system installation or while using your system. The first part of this chapter tells you how to reset your system in case of problems. The next several parts provide troubleshooting checklists and procedural steps that help you isolate specific system problems.
Page 105: Initial System Startup
Initial System Startup Incorrect installation or configuration usually causes problems that occur at initial system startup. Hardware failure is a less frequent cause. If you have problems during initial system startup, check the following. Are the system power supply cords properly connected to the system and plugged into a NEMA 5-15R outlet (100-120 Vac) or a NEMA 6-15R outlet (200-240 Vac)? Is AC power available at the wall outlet?
Page 106: Running New Application Software
If the above items are all correct, but the problem reoccurs, refer to “Additional Troubleshooting Procedures” in this chapter. Running New Application Software Problems that occur when you run new application software are usually related to the software. Faulty equipment is much less likely, especially if other software runs correctly.
Page 107: Additional Troubleshooting Procedures
If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a marginal power supply, or other random component failures. If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the software and try running it again.
Page 108: Monitoring Post
4. Power up the video monitor. Set its brightness and contrast controls to at least two-thirds of their maximum ranges (refer to the documentation supplied with your video display monitor). 5. If the operating system normally loads from the hard disk drive, make sure there is no diskette in drive A.
Page 109: Verifying Proper Operation Of Key System Indicators
Verifying Proper Operation of Key System Indicators As POST determines the system configuration, it tests for the presence of each mass storage device installed in the system. As each device is checked, its activity indicator should turn on briefly. Check for the following. Does the diskette drive activity indicator turn on briefly.
Page 110: Power Led Does Not Light
Power LED Does Not Light Check the following. Are all power supplies plugged in? Is the power turned on to the power strip or outlet? Do you have a blown fuse or breaker? Is the system operating normally? If so, the power LED is probably defective or the cable from the front panel to the system board is probably loose.
Page 111: Characters Are Distorted Or Incorrect
3. Run the SSU to disable the onboard video controller. 4. Reboot the system for changes to take effect. If there are still no characters on the screen after you reboot the system, contact your service representative for assistance. POST emits one long beep and two short beeps pattern to indicate a possible problem with the video display controller.
Page 112: Diskette Drive Activity Led Does Not Light
Is the power indicator on the front panel lit? Is the power supply failure indicator on the power supply lit? If not, the power supply has failed. Is the power connector for the cooling fan(s) connected to the system board? Is the cable from the front panel board connected to the system board? If the switches and connections are correct and the power outlet is functioning, contact your service representative for assistance.
Page 113: Cd Rom Drive Activity Light Does Not Light
Note: The hard disk drive activity light on the front panel lights when either a hard disk drive, or a SCSI device controlled by the onboard SCSI host controller, is in use. This LED does not display CD-ROM activity. CD ROM Drive Activity Light Does Not Light Check the following.
Page 114 Enable F2 Prompt by Using SSU Use the following steps to enable the 1. Insert your SSU diskette in the diskette drive. This is the diskette that is created by copying the SSU software from E comes with the system. 2.
Page 115: Bootable Cd-Rom Is Not Detected
Note: This procedure resets all settings to their default settings. Clearing CMOS memory resets all SSU and Setup settings to their defaults, not just the CMOS CLR setting. Before proceeding, check that you have a backup paper copy of the configuration settings. Referring to the worksheets could make your reconfiguration task easier.
Page 116: Problems With The Network
Problems with the Network The server hangs when the drivers are loaded. Change the PCI BIOS interrupt settings. Try the “PCI Installation Tips” below. Diagnostics pass, but the connection fails. Make sure the network cable is securely attached. Make sure you specify the correct frame type in your NET.CFG file.
Page 117: Bios User's Information
Reserve interrupts (IRQs) and/or memory addresses specifically for ISA adapters. This prevents PCI cards from trying to use the same settings ISA cards are using. Use the SSU to keep track of ISA adapter resources. Certain drivers may require interrupts that are not shared with other PCI drivers.
Page 118 Keyboard controller error* Keyboard error nn Monitor type does not match CMOS - Run SETUP Operating system not found Parity Check 1 nnnn * Parity Check 2 nnnn * Press <F1> to resume, <F2> to Setup Press <F2> to enter SETUP Previous boot incomplete - Default configuration used Real time clock error*...
Page 119: Messages And Beep Codes
Messages and Beep Codes Whenever a recoverable error occurs during POST, BIOS displays a message on the video display screen and causes the speaker to beep twice as the message appears. BIOS also issues a beep code (one long tone followed by two short tones) during POST if the video configuration fails or if an external ROM module does not checksum to zero.
Page 120 Code Beeps POST Routine Description Reset Programmable Interrupt Controller 1-3-1-1 Test DRAM refresh 1-3-1-3 Test 8742 Keyboard Controller Set ES segment register to 4 GB 1-3-3-1 Autosize DRAM; system BIOS stops execution here if the BIOS does not detect any usable memory DIMMs.
Page 121 Code Beeps POST Routine Description Set key click if enabled Enable keyboard 2-2-3-1 Test for unexpected interrupts Display prompt “Press F2 to enter SETUP” Test RAM between 512 and 640K Test extended memory Test extended memory address lines Jump to User Patch1 Configure advanced cache registers Enable external and CPU caches Display external cache size...
Page 122 Code Beeps POST Routine Description Clear hugh ES segment register Search for option ROMs. One long, two short beeps on checksum failure Shadow option ROMs Set up Power Management Enable hardware interrupts Set time of day Check key lock Initialize typematic rate Erase F2 prompt Scan for F2 keystroke Enter SETUP...
Page 123: Post Error Codes And Messages
POST Error Codes and Messages Whenever a recoverable error occurs during POST, BIOS displays a message on the video display screen and causes the speaker to beep as the message appears. The “POST Error Codes and Messages” table is a list of the error codes and messages written at the start of each POST test.
Page 124 Processor 2 disabled 810E Processor 1 failed FRB Level 3 timer 810F Processor 2 failed FRB Level 3 timer 8110 Server Management Interface failed to function 8120 Processor 3 failed BIST 8121 Processor 4 failed BIST 8128 Processor 3 Internal Error (IERR) failure...
Page 125 POST Error Codes and Messages Code Error message 8150 NVRAM Cleared by Jumper 8151 NVRAM Checksum Error, NVRAM cleared 8152 NVRAM Data Invalid, NVRAM cleared 8153 Password cleared by jumper 8154 Address bit permuting prevented POST memory remapping 8160 Unable to apply BIOS update for Processor 4 8161 Unable to apply BIOS update for Processor 3 8162...
Page 127: System Cabling
System Cabling Before You Begin Static Precautions Standard Configuration RAID Configuration...
Page 128: Before You Begin
This appendix contains information on cabling configurations used in your system. The configurations include: standard configuration optional RAID configuration. Before You Begin Observe all cautions, warning, and static precautions while working with your system and while performing any procedures. The DC push button on/off switch on the front panel does not turn off system AC power.
Page 129: Power Cabling
Power Cabling The internal power cables are connected to the system board, SCSI backplane, storage devices, and diskette drive. The power cables vary in length and provide connector sizes to accommodate a variety of supported storage devices and a flexible storage configuration. Power cables are connected to the SCSI backplane to provide power to the 3 1/2-inch SCSI hard drives in the device trays.
Page 130 SCSI Distribution Backplane SCSI Backplane Termination SCSI Hard Disk Drives Wide SCSI Interface Cable Wide SCSI Interface Connector Narrow SCSI Interface Cable Standard Cabling Configuration A-4 System Cabling Narrow SCSI Interface Connector Diskette Interface Cable Diskette Device Removable Media SCSI Devices CD ROM Drive (terminated) Wide SCSI Interface Connector...
Page 131: Raid Configuration
RAID Configuration Two of the options available for your system are the Mylex AcceleRAID 250 (SecuRAID 210) or the Mylex AcceleRAID 1100 (SecuRAID 530) Controller board. These boards give your system the added security of fault tolerance. If you order a system with the RAID controller, the system is pre-cabled at the factory.
Page 133: System Setup Utility
System Setup Utility Creating SSU Diskettes Running the SSU Exiting the SSU...
Page 134 POST checks the values against the actual hardware configuration. If they do not agree, POST generates an error message. You must then run the SSU to specify the correct configuration before the server boots up.
Page 135: Creating Ssu Diskettes
1. Power up your monitor and system. 2. Start the SSU using one of the following methods. After creating the three SSU diskettes from the CD: Insert SSU diskette 1 into Drive A and reboot your server from the diskette. Directly from the Server Configuration CD: Insert the configuration CD in your CD-ROM drive and reboot your server from the CD.
Page 136: Customizing The Ssu
The following message displays: “Please wait while the Application Frame loads…” 5. When the main window of the SSU displays (see the following figure), you can customize the user interface before continuing. System Setup Utility Main Menu Window Customizing the SSU The SSU lets you customize the user interface according to your preferences.
Page 137: Launching A Task
Other: lets you enable or disable the status bar located at the bottom of the SSU menu displays. The changes are immediate. There are three way to change the interface default values. Choose one of the following. Use the mouse to click on the proper button in the Preferences section of the SSU Main window.
Page 138: Resource Configuration Add-In (Rca) Window
Removing an ISA card requires that the card be highlighted in the Devices section of the screen before clicking on the button. You can add only as many ISA boards as ISA slots allow (your server has one ISA slot).
Page 139: Defining An Isa Board
3. To configure a device, click on it or select its name in the Devices section of the RCA window (see the following figure). Press the spacebar or 4. Make configuration changes and click Repeat steps 3 and 4 to configure additional devices. 5.
Page 140: Adding And Removing Isa Boards
8. To return to the RCA Menu, click Adding and Removing ISA Boards Adding and removing boards through the RCA provides a way for the RCA to run its conflict detection algorithms on the resources requested by the boards. This alerts you to any possible problems with that particular board in the current configuration.
Page 141: Recommended Resource Settings
2. Press the spacebar or The functions of the selected device along with possible choices and the resources associated with those choices displays. To make a modification: 1. Highlight the function in the Configuration window (see the following figure). 2. Press the space bar or Enter or double-click on the entry (this updates the choice and resource lists).
Page 142 System Group System Identification and Version Information SSU Configuration File Version MP Spec. Version Processor Speed Setting Memory Subsystem Group Extended Memory Options On-Board Disk Controller Group On-board Floppy Controller On-board IDE Controller On-Board Communications Device Group Serial Port 1 Configuration Serial Port 2 Configuration Parallel Port Configuration Parallel Port Mode...
Page 143: System Resource Usage
System Resource Usage Clicking on the Resource Use button in the Configuration window displays the System Resource Usage window (see the following figure). This window shows what resources each device is consuming. This information is useful for choosing resources if a conflict occurs. Devices can be organized according to the resources the user wants to examine using the options in the Resource section of the screen.
Page 144: Password Administration (Pwa) Window
4. Click Save to save the boot priority. 5. Click to return to the Main Menu. Close Password Administration (PWA) Window The PWA configures administrator and user passwords and other security options. 1. From the SSU Main Menu, launch the PWA by selecting the “Security” task under the PWA heading in the task box.
Page 145: Sensor Data Record (Sdr) Manager Add-In Window
Screen Choice File Menu View Menu Settings menu Help Sensor Data Record (SDR) Manager Add-In Window The SDR Manager displays all SDR records in either Hex or text (Verbose) form. The SDR Manager window provides access to features of the add-in through menus and options.
Page 146: Field Replaceable Unit (Fru) Manager Add-In Window
Field Replaceable Unit (FRU) Manager Add-In Window The FRU Manager displays all FRU inventory areas on the server, either in Hex or text (Verbose) form. The FRU Manager window provides access to features of the add-in through menus and options. Open the FRU Manager window as follows.
Page 147: Emergency Management Port
Emergency Management Port How the EMP Works EMP Requirements and Configurations Setting Up the Server Main EMP Window Phonebook Management Plug-ins FRU and SDR Load Utility...
Page 148: How The Emp Works
The EMP shares use of the COM 2 port with your system. When the EMP has control of the port, the port operates in command state. When the system has control of it, the port operates in redirect state. When connecting to a server, the EMP checks to determine the current COM 2 port state.
Page 149 Command state is the default COM 2 state. In this state, the EMP communicates with the server, allowing the client to remotely reset or power the server up or down. The client can also view the server's System Event Log (SEL), Field Replaceable Unit (FRU) information, or Sensor Data Record (SDR) table.
Page 150 EMP commands available Always EMP commands available Active *The operation mode can be modified by selections in the post reset and post-power-up dialogs. These are server control dialogs available with the EMP. C-4 Emergency Management Port Console in Redirect State...
Page 151: Emp Requirements And Configurations
Direct Connect Configuration: A null modem serial cable is required. Connect one end of the cable into the COM 2 port of the server and the other into a port on the client machine.
Page 152: Setting Up The Server For The Emp
EMP Restricted Mode Access: Set Restricted Mode to either enabled or disabled as needed. If in enabled mode, this means that the EMP's server control options (Power On/Off and Reset) are not available. In disabled mode, these same server control options are available.
Page 153: Main Emp Window
The main EMP window provides a graphical user interface (GUI) to access server control operations and to launch the management plug-ins. At the top of the GUI is the menu and tool bar. These provide the options to initiate plug-ins and other support features.
Page 154: Emp Console Main Menu
Connect to Remote Server When you select [Re]Connect from the Connect menu, the Connect dialog (see the following figure) allows you to connect to a selected server. If the client machine is already connected to a server, initiating connection generates a warning message.
Page 155 Direct connect (Serial Line) - connects to the selected server directly using a null modem serial cable. Server - you can select or enter a server name from a dropdown edit list box of available servers. A server must be selected when the line selection is Dial-up.
Page 156 Options available in the dialog include the following. Power ON - powers on the server. Power OFF - powers off the server. This option is not allowed if the server is configured in RESTRICTED mode for EMP operations. Post-power-up option - sets the mode selection of the server to EMP active or BIOS redirection.
Page 157 Reset Selecting Reset from the Action menu generates the Reset dialog screen (see the following figure) so that you can remotely reset the server with post-reset options. Options available in the dialog screen include the following. System Reset - resets the server with the selected POST-reset options.
Page 158: Phonebook
Connect dialog by clicking the Config button. The following figure shows the Phonebook dialog screen. Options available in the dialog include the following. Server - a dropdown list of server names previously stored in the Phonebook. If Phone No. - the number of the selected server. If Operation area, this area is cleared.
Page 159: Management Plug-Ins
Each is briefly described in the following paragraphs. SEL Viewer The SEL viewer provides access to the System Event Log on the server. It can display records in either hexadecimal or text (verbose) form. Options available through the SEL viewer are:...
Page 160: Sdr Viewer
Connect View SEL Information - displays SEL summary information as returned by the server. All Events - displays all events in the SEL. By Sensor Type - shows all events in the SEL generated by a specific sensor type such as voltage, temperature, etc.
Page 161: Fru Viewer
Help - provides version information for the SDR viewer and provides help topics on the EMP. FRU Viewer The FRU viewer allows you to view the server's FRU (Field Replaceable Units) data from the server's baseboard FRU information area. Options available with the SDR viewer are:...
Page 162: Fru And Sdr Load Utility
Because the utility must be reloaded to properly initialize the sensors after programming, turn the server off and remove the AC power cords from the server. Wait approximately 30 seconds, then reconnect the power cords and turn on the server.
Page 163: What You Need To Do
What You Need to Do You can run the utility directly from the configuration software CD or from diskettes you create from the CD. If you choose to run the FRUSDR Load Utility from a diskette, you must copy the utility from the CD and follow the instructions in the included README.TXT file.
Page 164 DOS box is insufficient and causes incorrect results. Programming the BMC FRU area clears the SDR table; therefore the SDR table must be reprogrammed. Upon completing the programming of the FRU and SDR areas, the server should be rebooted. DOS users may alternatively use a '/' instead of the '-'.
Page 165 Each area represents one sensor for each instrumented device in the server. If the given display function fails because of an inability to parse the data present or a hardware failure, the utility displays an error message and exits.
Page 166 Nontagged SDRs are automatically programmed. The utility also copies all written SDRs to the SDR.TMP file; it contains an image of what was loaded. The TMP file is also useful for debugging the server. Updating FRU Nonvolatile Storage Area After the configuration is determined, the utility updates the FRU nonvolatile storage area.
Page 167: Cleaning Up And Exiting
Cleaning Up and Exiting If an update was successfully performed, the utility displays a single message and then exits. If the utility fails, it immediately exits with an error message and exit code. Emergency Management Port C-21...
Page 169: Glossary
Glossary (Alternating Current) The type of current available in wall outlets. All computers must convert alternating current to direct current to operate. See also DC. address A label, name, or number that identifies a location in computer memory. ASCII (American Standard Code for Information Interchange) A standard number assigned to each of the alphanumeric characters and keyboard control code keys to enable the transfer of information between different types of computers and peripherals.
Page 170 (Baseboard Management Controller) Contains all of the server management functions. One major function of the BMC is to monitor system management events and log their occurrence in the System Event Log (SEL). boot The process of loading the operating system into memory.
Page 171 COM1 or COM2 The name you can assign a serial port to set or change its address. See also serial port. command An instruction that directs the computer to perform a particular operation. configuration The way in which a computer is set up to operate. Some configurable options include CPU speed, serial port designation, and memory allocation.
Page 172 The Emergency Management Port (EMP) Console provides an interface to the Emergency Management Port (EMP) called the Console Manager. This interface allows remote server management via a modem or direct connection. (Expanded Memory Specification) A method of accessing memory beyond the 640K limit of DOS by exchanging data in and out of main memory at high speeds.
Page 173 format The process used to organize a hard or floppy disk into sectors so it can accept data. Formatting destroys all previous data on the disk. (Gigabyte) 1,073,741,824 bytes. See also byte. hard disk drive See disk drive. hardware The physical parts of your computer, including the keyboard, monitor, disk drives, cables, and circuit cards.
Page 174 (Industry Standard Architecture) An industry standard for computers and circuit cards that transfer 16 bits of data at a time. jumper A small electrical connector used for configuration on some computer hardware. (Kilobyte) 1,024 bytes. See also byte. (Local Area Network) A group of computers linked together within a limited area to exchange information.
Page 175 microprocessor The integrated circuit that processes data and controls the basic functions of the computer. modem A device used to exchange information with other computers over telephone or data lines. module A circuit board that plugs into a dedicated connector on the system board in your computer.
Page 176 Pentium A type of microprocessor, with a built-in math coprocessor, cache memory, and memory and bus controllers, that processes and communicates 32 bits of data at a time. This microprocessor also contains power management capabilities. peripheral A device connected to and controlled by the computer, such as an external disk drive or a printer.
Page 177 (System Event Log) A record of system management events. The information stored includes the name of the event, the date and time the event occurred and data pertinent to the event. Event data may include POST error codes that reflect hardware errors or software conflicts within the system.
Page 178 (Video Graphics Array) A type of video display system that provides high- resolution text and graphics on analog color monitors. volatile memory Storage media that loses its data when system power is turned off. Standard memory and memory that you add to the Versa are volatile memory. See nonvolatile memory.
Page 179: Equipment Log
Equipment Log Use this equipment log form to record pertinent information about your system. You will need some of this information to run the System Setup Utility. Be sure to update the equipment log when you add options. Record the model and serial numbers of the system components, dates of component removal or replacement, and the name of the vendor from whom the component was purchased.
Page 180 Manufacturer Name Component and Model Server System Board DIMMs Modem Diskette Drive A Tape Drive 1 Tape Drive 2 CD-ROM Drive 1 Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5...
Page 181 Emergency management port FRU viewer, C-15 main console window, C-7 phonebook, C-12 requirements, C-5 SDR viewer, C-14 SEL viewer, C-13 server control operations, C-8 Equipment log, 4-3 Expansion slots, 1-7 External device connectors, 1-11 Fans, 1-4 Features chassis, 1-3 IDE controller, 1-9...
Page 182 4-27 Index-2 SCSI cabling, A-3 controller, 1-9 utility, 3-16 software locks, 1-11 Security, 1-11 software lock, 1-11 Serial port, 1-10 Server management BMC, 1-11 Setup system, 2-2 Setup utility, B-2 Site selection, 2-2 SSU, B-2 SSU diskettes creating, B-3 System...
Page 183 exiting, B-14 removing an ISA board, B-8 running, B-3 Troubleshooting additional, 5-5 checklists, 5-2 diagnostic testing, 5-5 specific problems, 5-7 using activity indicators, 5-7 using POST, 5-6 Unpacking, 2-3 Upgrades option boards, 4-19 preparing for, 4-3 system, 4-2 system board, 4-8 Upgrading processor, 4-10 Utilities...
Page 186 456-00008-003...

NEC MH4500 User Manual

System Overview

Setting up Your System

Configuring Your System

Upgrading Your System

Solving Problems

System Cabling

System Setup Utility

Emergency Management Port

Glossary

Equipment Log

Quick Links

Troubleshooting

Related Manuals for NEC MH4500

Summary of Contents for NEC MH4500

Table of Contents