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NEC UNIVERGE SV8100 Configuration Manual
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NEC UNIVERGE SV8100 Configuration Manual

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Configuration Guide

Issue 2.00

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Summary of Contents for NEC UNIVERGE SV8100

  • Page 1: Configuration Guide

    Configuration Guide Issue 2.00...
  • Page 3 UNIVERGE are registered trademarks of NEC Corporation and Electra Elite is a registered trademark of NEC America, Inc. Windows is a registered trademark of Microsoft Corporation. AT&T is a registered trademark of AT&T Wireless Services, Inc. Pentium is a trademark or registered trademark of Intel Corporation or its subsidiaries in the United States and other countries.

  • Page 5: Section 2 Programming

    The UNIVERGE SV8100 system provides what the customer needs today and, as business expands, the system can be expanded to grow as well. The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to install and support the system. The manuals are described in this preface.
  • Page 6 This manual provides instructions for programming the UNIVERGE SV8100 system using a multiline terminal or PC. UNIVERGE SV8100 PC Programming Manual This manual describes the operation of the PCPro program for the UNIVERGE SV8100 system. This ® program is a user-friendly Windows application that allows the user to program and configure features of the UNIVERGE SV8100 system from the PC environment.
  • Page 7 Regulatory HEARING AID COMPATIBILITY NEC Multiline Terminals and NEC Single Line Telephones that are provided for this system are hearing aid compatible. The manufacturer of other Single Line Telephones for use with the system must provide notice of hearing aid compatibility to comply with FCC rules that now prohibit the use of non-hearing aid compatible telephones.
  • Page 8 Contact your local waste management officials for other information regarding the environmentally sound collection, recycling and disposal of the battery contained in this product. The packaging for the UNIVERGE SV8100 system contains the following labels regarding proper disposal.
  • Page 9 UNIVERGE SV8100 Issue 2.00 PRODUCT PACKAGE LABELING CONTAINS NICKEL-CADMIUM BATTERY. BATTERY MUST BE RECYCLED OR DISPOSED OF PROPERLY. MUST NOT BE DISPOSED OF IN MUNICIPAL WASTE. Ni-Cd CONTAINS SEALED LEAD BATTERY. BATTERY MUST BE RECYCLED. MUST NOT BE DISPOSED OF IN MUNICIPAL WASTE.
  • Page 10 For an overview of the supported features, refer to the detailed documentation that comes with this system, contact your local NEC representative or the support desk of NEC Unified Solutions.
  • Page 11 This product uses Lithium batteries. Do not use any other type. For an overview of the location of batteries used in these systems, the battery replacement or removal instructions, please refer to the UNIVERGE SV8100 System Hardware Manual. Configuration Guide...
  • Page 12 Issue 2.00 UNIVERGE SV8100 - - NOTES - - Regulatory...

  • Page 13: Table Of Contents

    Chapter 1 Introduction to UNIVERGE SV8100 Section 1 System Overview ................1-1 Section 2 UNIVERGE SV8100 Chassis Trunk and Port Capacities ..1-1 Section 3 SV8100 Digital and IP Multiline Telephone Line Up ....1-4 Modular Design ................1-4 Digital and IP Telephones ............1-5 3.2.1...
  • Page 14 Issue 2.00 UNIVERGE SV8100 ___________________________________________________________________________________ Section 2 Programming ................4-3 Section 3 Maintenance ................4-4 Chapter 5 Hardware Specifications Section 1 System Capacities ..............5-1 Section 2 Traffic Capacity ................5-6 Section 3 Cabling Requirements and Specifications ....... 5-7 Section 4 Power Requirements ..............
  • Page 15 UNIVERGE SV8100 Issue 2.00 ___________________________________________________________________________________ 5.4.5 Music Source for Station Background Music via ACI ..... 5-17 5.4.6 External Paging (Audio) ............5-17 5.4.7 External Tone Ringer/Night Chime Output ......5-18 5.4.8 SMDR Output ................. 5-18 5.4.9 PC Connection ............... 5-18 5.4.10 Relay Contact .................
  • Page 16 Issue 2.00 UNIVERGE SV8100 ___________________________________________________________________________________ Number of Nodes ..............A-3 Section 3 SV8100 FeatureNet Considerations .........A-3 Trunks ..................A-3 Maintenance ................A-4 Numbering plan ................. A-4 Operator ..................A-4 Features not suitable for this configuration ........ A-4 Voice Mail .................. A-5 Auto attendant ................
  • Page 17 LIST OF FIGURES ___________________________________________________________________________________ Figure 1-1 UNIVERGE SV8100 CHS2U GW Chassis ............1-2 Figure 1-2 UNIVERGE SV8100 CHS2U Chassis Expandability ........1-2 Figure 1-3 UNIVERGE SV8100 Telephone Modular Design ..........1-4 Figure 1-4 System Configuration Example ............... 1-13 Figure 5-1 Base and Expansion Chassis ................
  • Page 18 Issue 2.00 UNIVERGE SV8100 ___________________________________________________________________________________ ___________________________________________________________________________________ List of Figures...

  • Page 19: Section 1 System Capacities

    LIST OF TABLES ___________________________________________________________________________________ Table R-1 Battery Types and Quantities for Chassis and Blades ..........R-1 Table 1-1 SV8100 Maximum System Capacities – Trunks/Ports/Channels ........1-3 Table 1-2 Terminal Category Reference Chart (DT300/DT700) ........... 1-8 Table 1-3 Connectivity of Options ....................1-10 Table 2-1 Selectable Display Messaging Defaults ..............

  • Page 20: Issue

    Issue 2.00 UNIVERGE SV8100 ___________________________________________________________________________________ Table 5-10 SV8100 Weights and Dimensions ................5-19 Table 5-11 Tone Patterns ......................5-24 Table 5-12 Multiline Terminal LED Flash Pattern ................5-25 ___________________________________________________________________________________ viii List of Tables...

  • Page 21: Chapter 1 Introduction To Univerge Sv8100

    Introduction to UNIVERGE SV8100 YSTEM VERVIEW ECTION UNIVERGE SV8100 is an NEC IP system that offers TDM capability, at a competitive price. UNIVERGE SV8100 keeps a majority of the existing features of previous NEC systems with newly added features as well. Chapter UNIVERGE SV8100 is easy to install and provides remote maintenance capability.

  • Page 22: Figure 1-1 Univerge Sv8100 Chs2U Gw Chassis

    UNIVERGE SV8100 Figure 1-1 UNIVERGE SV8100 CHS2U GW Chassis The UNIVERGE SV8100 CHS2U chassis is a compact 19” module that has six slots and one PSU. One chassis supports a maximum of 80 station ports/40 analog trunks. The system can be expanded to 368 station ports/184 trunks by adding three chassis (a total of four chassis).

  • Page 23: Table 1-1 Sv8100 Maximum System Capacities - Trunks/Ports/Channels

    UNIVERGE SV8100 Issue 2.00 Table 1-1 SV8100 Maximum System Capacities – Trunks/Ports/Channels 9.5” 19” Chassis Chassis System Number of: Maximum (CPU + 2 (6 Slots) (12 Slots) (18 Slots) (24 Slots) Slots) Number of Timeslots Data term (-48V) SLT (-28V)

  • Page 24: Sv8100 Digital And Ip Multiline Telephone Line Up

    ELEPHONE ECTION Modular Design The UNIVERGE SV8100 offers an exciting line up of modular telephones. This modular design allows the telephones to be upgraded and customized. Optional LCD panels, dial pads, handset cradles, face plates and coloured side panels can easily be snapped on and off to upgrade and customize as the customer desires.

  • Page 25: Digital And Ip Telephones

    UNIVERGE SV8100 Issue 2.00 Digital and IP Telephones The UNIVERGE SV8100 system offers a variety of digital and IP multiline telephones that are compatible with the system. All telephone models are offered in both black and white. 3.2.1 Digital Telephones The digital telephones offer two terminal types in its line up: Value and Economy.

  • Page 26: Ip Telephones

    LCD. XML open interface and 10/100 ethernet connectivity are also provided with. Refer to Table 1-3 32-Button Connectivity of Options on page 1-10 for a list of upgrade options. DESI-less 1 - 6 Introduction to UNIVERGE SV8100...
  • Page 27 UNIVERGE SV8100 Issue 2.00 IP Sophisticated Telephones – the feature that sets this telephone apart as the flagship model is the large colour touch panel LCD. The 10-key dial pad is backlit for easy viewing. The telephone supports full-duplex handsfree operation and...

  • Page 28: Terminal Category Reference

    Busy Lamp Field (BLF) and one-button access to extensions, trunks, and system features available in black and white DTL-12BT( ) Bluetooth available in black DTL-12PA( ) Power Save Adapter provides backup for analog trunk connection 1 - 8 Introduction to UNIVERGE SV8100...
  • Page 29 IP terminal provides a 5” colour touch panel (Sophistica features of the telephone provide easy ted) use of NEC Unified communications and-third party telephony XML applications access to 32 telephony feature lines across an IP backbone, built-in full duplex speakerphone and DESI-less line...

  • Page 30: Upgradeable Telephone Options

    — G955 SIP DECT — 3.2.4 Upgradeable Telephone Options The following charts provide a quick overview of the upgrade options available with the UNIVERGE SV8100 telephones. Table 1-3 Connectivity of Options IP Terminals Digital Terminals Value Value Terminal Options ITL-8LD-1...
  • Page 31 UNIVERGE SV8100 Issue 2.00 Table 1-3 Connectivity of Options (Continued) IP Terminals Digital Terminals Value Value Terminal Options ITL-8LD-1 Economy DTL-8LD-1 Economy Sophisticated ITL-12D-1 ITL-2E-1 DTL-12D-1 DTL-2E-1 ITL-320C-1 ITL-24D-1 ITL-6DE-1 DTL-24D-1 DTL-6DE-1 ITL-32D-1 DTL-32D-1 APR: Analog Port adapter with Ringer...

  • Page 32: Equipment And Applications Overview

    UNIVERGE SV8100 Equipment and Applications Overview The primary target of the UNIVERGE SV8100 system is the small to medium-sized business. As such, it supports a number of robust applications and additional equipment that add value to the system. These include:...
  • Page 33 UNIVERGE SV8100 Issue 2.00 External Speakerphone External Speaker Wireless–DECT SIP Computer Telephony Integration UNIVERGE SV8100 Digital and IP Telephones Automatic Call Distribution PC Programming CHS2U Headset And/Or term Series i Multiline Terminal (DTR) Station Message Detail Recording (SMDR) Facsimile Answering Machine...
  • Page 34 Issue 2.00 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 1 - 14 Introduction to UNIVERGE SV8100...

  • Page 35: Chapter 2 Features

    This chapter provides a feature comparison list, which compares the IPK II and UNIVERGE SV8100 feature names. Chapter The remainder of the chapter provides a list of all UNIVERGE SV8100 features and a brief description. For a more detailed description of the feature, refer to the UNIVERGE SV8100 Features and Specifications Manual.

  • Page 36: Alarm Reports

    Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a multiline terminal. This feature enhances peripheral device objectives. An UNIVERGE SV8100 multiline terminal user can accomplish this by using the AP(R)-R/APR-L Unit (Analog Port Adapter with Ringer) or AP(A)-R Unit (Analog Port Adapter without Ringer) for analog telephone devices, or installing the AD(A)-R/ APA-L Unit to connect devices such as tape recorders.

  • Page 37: Answer Key

    UNIVERGE SV8100 Issue 2.00 Answer Key Multiline terminals have an Answer Key with an LED that flashes when the multiline terminal user receives an incoming CO/PBX, Tie/DID transfer, or CO/PBX transfer call. When multiple calls are received, the Answer Key is used to pick up calls and continues flashing until the last unanswered call is answered.

  • Page 38: Automatic Route Selection

    The ARS feature can add or delete digits and route calls according to predetermined levels. When UNIVERGE SV8100 systems are networked together by AspireNet, Tie lines or K-CCIS, the networked systems can be called by a system number and a user extension number, just an extension number, or by using a trunk access code.

  • Page 39: Call Duration Timer

    UNIVERGE SV8100 Issue 2.00 Battery Backup – System Memory The battery on the CD-CP00 retains the Clock/Calendar and Last Number Redial (LNR) buffers for each station when the CD-CP00 encounters a power loss. With a fully charged battery, the settings are retained for approximately three years.
  • Page 40 Issue 2.00 UNIVERGE SV8100 Call Forwarding when Busy or Unanswered Calls to the extension forward when busy or unanswered. Call Forwarding – Centrex When using PBX/Centrex trunks, calls to the extension perform a Centrex transfer using Immediate, Busy, and No Answer Forwarding.

  • Page 41: Call Forwarding With Follow Me

    UNIVERGE SV8100 Issue 2.00 Personal Answering Machine Emulation Allows the extension to emulate an answering machine. Refer to SV8100 InMail for more information. Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension. Call Forwarding can also be split, allowing internal and external calls to forward to different destinations.

  • Page 42: Call Redirect

    Issue 2.00 UNIVERGE SV8100 The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws.

  • Page 43: Caller Id Call Return

    UNIVERGE SV8100 Issue 2.00 Call Waiting/Camp-On With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the waiting call. The call goes through when the busy extension becomes free.

  • Page 44: Class Of Service

    Issue 2.00 UNIVERGE SV8100 Dial a code for Trunk Group Routing or ARS (9) Dial an Alternate Trunk Route Access Code (which you must define) Press or Use a Speed Dial bin There are 200 available trunks. Class of Service Class of Service (COS) sets various features and dialing options (called items) for extensions.

  • Page 45: Co Message Waiting Indication

    (VMWI) standards. Visual Message Waiting Indication visually indicates to a user that a message is present in their voice mail box. When VMWI is provided, the UNIVERGE SV8100 provides a flashing LED on a line key assigned with the trunk appearance.
  • Page 46 Issue 2.00 UNIVERGE SV8100 Dial Block can also be set by using the supervisor access code. If Dial Block is set by an extension user, the supervisor cannot release it. If Dial Block is set using the supervisor code, the extension user cannot release it.

  • Page 47: Continued Dialing

    UNIVERGE SV8100 Issue 2.00 Continued Dialing Continued Dialing allows an extension user to dial a call, wait for the called party to answer and then dial additional digits. This helps users that need services like Voice Mail, automatic banking and Other Common Carriers (OCCs).

  • Page 48: Department Step Calling

    Digital Trunk Clocking The UNIVERGE SV8100 CD-CP00 has a built-in clock source for all digital trunk blades. Digital trunk blades are connected via an internal PLO (Phase Locked Oscillator) to derive Primary Clock from the network in priority order. If priority is set up incorrectly, or if two primary clocks are coming in, slips may occur causing improper data synchronization.
  • Page 49 UNIVERGE SV8100 Issue 2.00 Direct Inward Dialing (DID) Direct Inward Dialing (DID) lets outside callers directly dial a system extension. DID saves time for callers who know the extension number they want to reach. To place a DID call, the outside caller dials the local exchange (NNX) and additional digits to ring the telephone system extension.
  • Page 50 Issue 2.00 UNIVERGE SV8100 DIL Delayed Ringing Extensions in a Ring Group can have delayed ringing for another extension DIL. If the DIL is not answered at its original destination, it rings the DIL No Answer Ring Group. This could help a Technical Service department, for example, that covers calls for an Inside Sales department.
  • Page 51 You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the UNIVERGE SV8100 Programming Manual for more details.

  • Page 52: Do Not Disturb

    Issue 2.00 UNIVERGE SV8100 Do Not Disturb Do Not Disturb blocks incoming calls and Paging announcements. DND permits an extension user to work by the telephone undisturbed by incoming calls and announcements. The user can activate DND while their telephone is idle or while on a call.
  • Page 53 Drop Key function with an access code. Facsimile CO Branch Connection The UNIVERGE SV8100 system provides branch connection of locally provided facsimile machines to CO/PBX lines. Additional dedicated CO/PBX lines are not required for a facsimile to operate. The facsimile shares any CO/PBX line on the COI Package and Power Failure (PF) circuit.

  • Page 54: Forced Trunk Disconnect

    Group Listen. Handset Mute Handset Mute is provided to most terminals connected to the UNIVERGE SV8100 system. While talking on the multiline terminal handset, a station user can dial a feature code or press Mic to mute the transmit speech path. The station user can still hear the outside (or intercom) voice.
  • Page 55 UNIVERGE SV8100 Issue 2.00 Handsfree and Monitor Handsfree allows a multiline terminal user to process calls using the speaker and microphone in the telephone instead of the handset. Handsfree is a convenience for workers who do not have a free hand to pick up the handset. For example, a terminal operator could continue to enter data with both hands while talking on the telephone.

  • Page 56: Hotel/Motel

    Speaker lights, a trunk is seized and the outgoing call is made. Hotel/Motel Your UNIVERGE SV8100 telephone system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money, and provide your guests with more responsive service.

  • Page 57: Howler Tone Service

    UNIVERGE SV8100 Issue 2.00 Toll Restriction (When Checked In) Room Status Room Status Printouts DSS Console Monitoring Do Not Disturb Flexible Numbering Plan Hotline Hotline gives a multiline terminal user one-button calling and Transfer to another extension (the Hotline partner). Hotline helps co-workers that work closely together.
  • Page 58 IETF (Internet Engineering Task Force) RFC3261. Other RFC designations, such as RFC 3842, refer to a later implementation of SIP and may be supported by the UNIVERGE SV8100. Commonly called SIP Station, this feature is used for IP Stations using SIP.
  • Page 59 Issue 2.00 IP Trunk – (SIP) Session Initiation Protocol The UNIVERGE SV8100 IP Trunk SIP package sends the real time voice over the corporate LAN or WAN. The voice from the telephone is digitized and then put in frames to be sent over a network using Internet protocol.

  • Page 60: Last Number Redial

    ISDN-PRI (Integrated Service Digital Network – Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 30 B channels and, in essence, two D channels (30B+2D) for trunking. The UNIVERGE SV8100 supports it. Caller ID indication displays the calling party telephone number on the LCD of the multiline terminal for CO incoming calls.
  • Page 61 Licensing Licenses are used to activate certain features and applications for the UNIVERGE SV8100. Refer to the UNIVERGE SV8100 Features and Specifications Manual for more details. Line Preference Line Preference determines how a multiline terminal user places and answers calls.

  • Page 62: Meet Me Conference

    Maintenance The UNIVERGE SV8100 system has several utilities to assist in troubleshooting and diagnosing problems both during and after installation. PCPro can remotely access the UNIVERGE SV8100 for maintenance and diagnostics.

  • Page 63: Message Waiting

    UNIVERGE SV8100 Issue 2.00 Meet Me Paging Transfer If a user wants to Transfer a call to a co-worker but does not know where the co-worker is, they can use Meet Me Paging Transfer. With Meet Me Paging Transfer, the user can Page the co-worker and have the call automatically Transfer when the co-worker answers the Page.

  • Page 64: Music On Hold

    A mobile extension is an external telephone (preferably a mobile phone) linked to the UNIVERGE SV8100 via a Proxy Port to operate as an internal single line telephone extension. The extension sends DTMF signals to the system allowing access to the system features.

  • Page 65: Night Service

    Music on Hold feature of telecommunications systems. NEC, NEC Unified Solutions, Inc., and NEC Infrontia hereby disclaim any liability arising out of the failure to obtain such a license.
  • Page 66 Issue 2.00 UNIVERGE SV8100 One-Touch Calling One-Touch Calling gives a multiline terminal user one-button access to extensions, trunks, speed dial bins and selected system features. This saves time when accessing co-workers, clients, and features they use most often. Instead of dialing a series of codes, the user need only press the One-Touch key.
  • Page 67 UNIVERGE SV8100 Issue 2.00 The UNIVERGE SV8100 system allows up to eight External Paging zones, or a common zone output provided by the CPU (Speaker 9). All other speakers (1~8) require a port on a PGD(2)-U10 ADP, with a maximum of two external paging circuits per module.

  • Page 68: Power Failure Transfer

    ISDN trunks. PC Programming The UNIVERGE SV8100 has three different methods for programming. The first is via the handset, the second is by PCPro and third by WebPro. PCPro is a Microsoft Windows based application. It allows the technician/system administrator to download a database from the system, make changes, and then upload.

  • Page 69: Pulse To Tone Conversion

    UNIVERGE SV8100 Issue 2.00 Outgoing Prime Line Preference Lifting the handset seizes the Prime Line. Outgoing Prime Line Preference would help a telemarketer who always needs a free line to call prospective clients. The telemarketer lifts the handset and the Prime Line is always available.

  • Page 70: Resident System Program

    Dial bin number to access System Speed Dial. Remote (System) Upgrade With PC Programming, the UNIVERGE SV8100 can be remotely upgraded to a newer version of main system software. When a new version of main system software is released, a firmware package file is provided. Using the PCPro application, a technician can remotely upgrade the firmware on the CD-CP00.

  • Page 71: Ring Groups

    UNIVERGE SV8100 Issue 2.00 When the multiline terminal is idle, the Reverse Voice Over key functions the same as a Hotline or One-Touch key. A multiline terminal Reverse Voice Over key also shows at a glance the status of the associated extension: When the key is.
  • Page 72 Issue 2.00 UNIVERGE SV8100 Room Monitor Room Monitor lets an extension user listen to the sounds in a co-worker’s area. For example, the receptionist could listen for sounds in the warehouse when it is left unattended. To use Room Monitor, the initiating extension and the receiving extension must activate it.

  • Page 73: Save Number Dialed

    UNIVERGE SV8100 Issue 2.00 Save Number Dialed Save Number Dialed allows an extension user to save their last outside number dialed and easily redial it later on. For example, an extension user can recall a busy or unanswered number without manually dialing the digits. The system retains the saved number until the user stores a new one in its place or clears the stored one.

  • Page 74: Table 2-1 Selectable Display Messaging Defaults

    Issue 2.00 UNIVERGE SV8100 Selectable Display Messaging An extension user can select a programmed Selectable Display Message for their extension. Display multiline terminal callers see the selected message when they call the user extension. Selectable Display Messaging provides personalized messaging.

  • Page 75: Serial Call

    UNIVERGE SV8100 Issue 2.00 Serial Call Serial Call transfers a call so it automatically returns to the transferring extension. Serial Calling saves transferring steps between users. For example, a Customer Service Representative (CSR) has a client on the telephone who needs technical advice.
  • Page 76 Issue 2.00 UNIVERGE SV8100 SMB8000 Interactive Voice Response Enhancements This feature available with Version 3.5. SMB8000 Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input, database information, and telephone keypad selection to provide audio (usually voice) information to callers and databases, place calls, transfer calls, and send e-mail messages.
  • Page 77 UNIVERGE SV8100 Issue 2.00 The Multimedia Conference Bridge Application functionalities include: Preset Conference Scheduled Conferences Two Authentication Levels: Admin Group User Group Phone XML Integration Update Firmware via Web Interface Export Conference Log Databases Import and Export Data Reports Telephone Dial Pad Help utilizing DTMF digits Softkeys Each display telephone provides interactive Softkeys for intuitive feature access.
  • Page 78 Issue 2.00 UNIVERGE SV8100 When placing a Speed Dialing call, the system normally routes the call through Trunk Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. In addition, the system can optionally force System Speed Dialing numbers to route over a specific Trunk Group.

  • Page 79: Station Hunt

    UNIVERGE SV8100 Issue 2.00 Station Hunt After calling a busy extension, a call immediately hunts to the next available member of the Hunt Group (Department Group). The caller does not have to hang up and place another Intercom call if the first extension called is unavailable.
  • Page 80 Issue 2.00 UNIVERGE SV8100 SV8100 Desktop Applications Enhancements SV8100 Desktop Applications Version 2.0.0.0 or higher with main CPU software Version 2000 or higher provides the following enhancements: Support for the CallTo hyperlink within Microsoft Applications or web pages. Clicking a CallTo link will initiate a call to the number via the Desktop Application.
  • Page 81 -Party Services section for more detailed information. PC Assistant The PC Assistant enhances the operation of the NEC digital telephone set by providing easy access to common, and not so common, UNIVERGE SV8100 voice control features. This software application provides a very intuitive user interface that can be conveniently located at the top or bottom of the PC screen.

  • Page 82: Sv8100 Internal Router

    The PC Attendant Console is a software product that provides access to the most common functions required by an operator or receptionist. By using this application in conjunction with an UNIVERGE SV8100 64, 256, or unlimited system, the attendant can easily manage their call handling tasks without having to switch their attention between the telephone and the PC.
  • Page 83 Main Site to control remaining connected sites. SV8100 PoE Gigabit Switch The NEC PoE Gigabit Switch card (GSWU) is a fully managed switch which brings gigabit speeds to users while adding a whole new level of intelligence and security to networks.
  • Page 84 Issue 2.00 UNIVERGE SV8100 802.3af compliant, supplies up to IEEE standard maximum 15.4W on eight 10/ 100/1000 ports Link/ACT, POE System Simplified QoS management using 802.1p, Diffserv or ToS traffic prioritization specifications Granular security and QoS implementation 802.1Q based VLANs enable segmentation of networks for improved...

  • Page 85: Tandem Ringing

    UNIVERGE SV8100 Issue 2.00 SV8100 Terminals The SV8100 is a full-featured IP based communications system providing a rich feature set of existing system, with pure Voice over IP (VoIP) communications, across corporate Local and Wide Area Networks (LAN and WAN).
  • Page 86 Issue 2.00 UNIVERGE SV8100 The CD-CP00 provides two blocks of 32 conference circuits, allowing each block to have any number of conferences with any number of internal or external parties conferenced as long as the total number of conference channels used does not exceed 32.
  • Page 87 UNIVERGE SV8100 Issue 2.00 Tandem Trunking could help an office manager put two outside sales people in touch. The office manager could: Answer a call from one salesperson Place a call to the second salesperson Set up the Trunk-to-Trunk Conference Drop out of the call The office manager could terminate the conference anytime.

  • Page 88: Traffic Reports

    Issue 2.00 UNIVERGE SV8100 Traffic Reports The system can send data to a PC connected to the UNIVERGE SV8100. The telephone call traffic data for each extension is captured for use with the Station Message Detail Recording (SMDR) feature. Call Traffic...
  • Page 89 UNIVERGE SV8100 Issue 2.00 Transfer Call into Conference/Existing Call This feature allows either a multiline terminal or single line telephone to Barge-In to transfer a call to an existing call. This call can be a 2-party call, a Conference call, or a Barge-In Conference.
  • Page 90 UCB is licensed according to the modules required by the customer, and the number of concurrent users. For specific information regarding each module, refer to the separate product manuals. These manuals are common for all NEC platforms, and the feature restrictions described in the document may limit availability of some features for installations on the SV8100 telephone system.
  • Page 91 UNIVERGE SV8100 Issue 2.00 Uniform Call Distribution (UCD) With Uniform Call Distribution (UCD), an extension user can call an idle extension in a programmed UCD Group (Department Group – 64 Department Groups available) by dialing the group pilot number. For example, this would let a caller dial the Sales department just by knowing the Sales department pilot number.
  • Page 92 Issue 2.00 UNIVERGE SV8100 Enhanced Hunting UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting defines how calls to a UCD (Department Group) pilot number cycle through the members of the group. The hunting choices are: Busy Not Answered...

  • Page 93: User Programming Ability

    Universal Slots The UNIVERGE SV8100 has six universal slots, and up to four cabinets can be installed. The system uses the same chassis for the Controlling and Expansion and can support up to 24 Universal Slots.
  • Page 94 Issue 2.00 UNIVERGE SV8100 Up to eight VM8000 InMail voice mail ports are available. Configurations available are 8 and 16 port. Each reduces the total station ports available by the same number of licensed VM8000 ports. Integrated Voice Mail enhances the telephone system with...
  • Page 95 UNIVERGE SV8100 Issue 2.00 Automated Attendant Screened (STRF) and Unscreened (UTRF) Transfers. Optionally, an extension can have calls from the Automated Attendant immediately Park and Page without trying their extension first. When VM8000 InMail Park and Page intercepts the call, it normally offers the caller three options: Dial 1 to leave a message in the called extension’s mailbox.

  • Page 96: Voice Over

    Issue 2.00 UNIVERGE SV8100 When accessing the voice mail, the system provides a voice mail queue. If all the voice mail ports are busy, any call trying to get to the voice mail is placed in queue. As the voice mail ports become available, the calls are connected to the voice mail in the order in which they were received.
  • Page 97 UNIVERGE SV8100 Issue 2.00 On (Green) Responding to the interrupting party Voice Response System (VRS) The PZ-VM21 daughter board provides the option for the Voice Response System (VRS) which gives the system voice recording and playback ability. The VRS CompactFlash card provides up to 100 system messages (General Message, Automated Attendant greetings, ACD messages, and the 900 Preamble).

  • Page 98: Volume Controls

    Issue 2.00 UNIVERGE SV8100 Voice Response System (VRS) – Call Forwarding – Park and Page When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park &...
  • Page 99 UNIVERGE SV8100 system. The number of Wireless DECT (SIP) handsets supported by the UNIVERGE SV8100 is dependant on the number of SIP Client licenses. Components of the Wireless DECT (SIP) system include the following:...
  • Page 100 Caller ID Presentation Headset Connection R-Key for Transfer and Special Services When off-hook, press R to Recall, transfer. NEC G955 SIP DECT Handset Features Description Call Automatic Call answer Call reject option...
  • Page 101 UNIVERGE SV8100 Issue 2.00 Features Description Service/ Software upgrading via air interface Backup of local data storage: via additional 64k Easy subscription to another handset: by memory card Maintenance transferring memory card to another handset User Data Internal memory: for storage of local data...
  • Page 102 Issue 2.00 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 2 - 68 Features...
  • Page 103 Equipment QUIPMENT ECTION The CHS2U is a compact 19” chassis that has six universal slots and one MPS7101 (power supply unit). When the CD-CP00 is installed in the first CHS2U, it is called the Controlling Chassis. Additional chassis, called Chapter Expansion Chassis, can be installed to increase the capacity of the system to meet the customer’s business needs.

  • Page 104: Table 3-1 Maximum System Capacities - Chassis

    Issue 2.00 UNIVERGE SV8100 Table 3-1 Maximum System Capacities – Chassis 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for 3 Slots 5 Slots 6 Slots 23 Slots Interface Package Chassis: CHS2U GW –...

  • Page 105: Table 3-2 Sv8100 Maximum System Capacities - Blades

    UNIVERGE SV8100 Issue 2.00 Table 3-2 SV8100 Maximum System Capacities – Blades shows the maximum number for each blade that can be installed in a system. These are determined by the maximum blade configuration allowed. When installing single line sets, DISA, or tie lines, CPU circuits must be allocated for DTMF receivers.
  • Page 106 Issue 2.00 UNIVERGE SV8100 Table 3-2 SV8100 Maximum System Capacities – Blades (Continued) 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for Interface 3 Slots 5 Slots 6 Slots 23 Slots Package CD-16DLCA –...

  • Page 107: Table 3-3 Daughter Board Combinations

    UNIVERGE SV8100 Issue 2.00 Table 3-2 SV8100 Maximum System Capacities – Blades (Continued) 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for Interface 3 Slots 5 Slots 6 Slots 23 Slots Package...

  • Page 108: Table 3-4 Board Power Factor

    OWER ASED ALCULATOR HART ECTION The Univerge SV8100 system uses two types of power factors. For a single chassis chart refer to Table 3-4 Board Power Factor. For the maximum number of specific blades per package, see Table 3-5 Maximum Number of Packages Installed.

  • Page 109: Table 3-5 Maximum Number Of Packages Installed

    UNIVERGE SV8100 Issue 2.00 Table 3-5 Maximum Number of Packages Installed Maximum Number of Package Installed Board 19 inch (Power Factor) 9.5 inch 19 inch without 4 x 19 inch with CCPU with CCPU CCPU CD-ETIA (2) CD-PVAA (1) CD-RTB (2)

  • Page 110: Table 3-7 Ip Terminal Power Chart

    Issue 2.00 UNIVERGE SV8100 Table 3-6 Terminal Power Factor (Continued) Terminal Power Factor 19 inch Metal Chassis with Fan =<80 9.5 inch Plastic Chassis without Fan =<64 Item Power Factor SLT Adapter Standard (-28V) : 0.8 Long Line (-48V) : 2 ITL factors are calculated using the CD-ETIA blade.

  • Page 111: Table 3-8 Ieee802.Af Class Specifications

    UNIVERGE SV8100 Issue 2.00 Table 3-8 IEEE802.af Class Specifications IEEE802.3af Minimum Maximum Class 4 – – Class 3 6.49W 12.95W Class 2 3.84W 6.49W Class 1 0.44W 3.84W Class 0 0.44W 12.95W Configuration Guide 3 - 9...
  • Page 112 Issue 2.00 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 3 - 10 Equipment...
  • Page 113 The CD-CP00 bus is connected to the backplane of the chassis and provides control for other packages installed in the UNIVERGE SV8100 chassis. The CD-CP00 is installed in the CD-CP00 slot reserved for it in this chassis (no other board works in this slot).
  • Page 114 UNIVERGE SV8100 Caller ID Receiver receives Caller ID signals from the central office and converts those signals for display on the UNIVERGE SV8100 telephones. Caller ID Generator generates industry standard Caller ID signals, based on the digital signal delivered from the CCPU and transmitted to the distant-end.
  • Page 115 UNIVERGE SV8100 Issue 2.00 ROGRAMMING ECTION From Multiline Terminals Programming is done using DTH/DTR-8D-1 TEL, DTH/DTR-16D-1 TEL, DTH/ DTR-32D-1 TEL, or Aspire Model C terminals, or DTL-6/12/24/32D-1 TEL, DTL-8LD- 1 TEL, ITL-6DE-1 TEL, ITL-12/24/32D-1 TEL, ITL-8LD-1 TEL, or ITL-320C-1 TEL multiline terminals.
  • Page 116 Issue 2.00 UNIVERGE SV8100 AINTENANCE ECTION Installing Interface Blades without Disrupting Ongoing Calls Each interface and optional blade has an LED indication of power status. An interface blade (except the CD-CP00) with this switch OFF can be removed or installed with the system power on.

  • Page 117: Figure 5-1 Base And Expansion Chassis

    Expansion chassis can be stacked vertically on the base chassis to expand the system Chapter capacity to 368 ports. By linking two UNIVERGE SV8100 systems via IP connection, the maximum capacity can be increased to 712 ports. 6 Slots...

  • Page 118: Figure 5-2 Univerge Sv8100 Chs2U Gw Chassis

    Issue 2.00 UNIVERGE SV8100 The UNIVERGE SV8100 CHS2U GW is a 9.5” chassis that has three universal slots and one PSU. The standalone module provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number. Refer to Figure 5-2 UNIVERGE SV8100 CHS2U GW Chassis.
  • Page 119 UNIVERGE SV8100 Issue 2.00 Table 5-1 SV8100 Maximum System Capacities – Chassis (Continued) 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for Interface 3 Slots 5 Slots 6 Slots 23 Slots Package...

  • Page 120: Table 5-2 Sv8100 Maximum System Capacities - Blades

    Issue 2.00 UNIVERGE SV8100 Table 5-2 SV8100 Maximum System Capacities – Blades 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for Interface 3 Slots 5 Slots 6 Slots 23 Slots Package Common Control Blades: CD-CP00 –...
  • Page 121 UNIVERGE SV8100 Issue 2.00 Table 5-2 SV8100 Maximum System Capacities – Blades (Continued) 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for Interface 3 Slots 5 Slots 6 Slots 23 Slots Package PZ-4LCA –...

  • Page 122: Table 5-3 Traffic Capacity

    Issue 2.00 UNIVERGE SV8100 Table 5-2 SV8100 Maximum System Capacities – Blades (Continued) 19” 19” 19” 9.5” Chassis Hardware Chassis Chassis Chassis without with CPU Comments Number of Slot(s) for Interface 3 Slots 5 Slots 6 Slots 23 Slots Package...

  • Page 123: Section 3 Cabling Requirements And Specifications

    UNIVERGE SV8100 Issue 2.00 The CD-CP00 provides: 200 trunk ports maximum 512 extension ports maximum 512 ports digital/IP extensions maximum 256 analog ports maximum 256 virtual extensions Connection for 32/64/128 VoIP Daughter Board (PZ-32IPLA/PZ-64IPLA/ PZ-128IPLA) Connection for Voice Mail Daughter Board (PZ-VM21) Connection for Expanded Memory (PZ-ME50) Supports TAPI 1.x...

  • Page 124: Figure 5-3 Connecting The Dlc Using Twisted 2-Pair Cable

    Issue 2.00 UNIVERGE SV8100 Figure 5-3 Connecting the DLC Using Twisted 2-Pair Cable is a diagram of the chassis connected with each of the multiline terminals and single line telephones by a separate twisted 1-pair cable or 2-pair cable (only for multiline terminals).
  • Page 125 UNIVERGE SV8100 Issue 2.00 Table 5-4 DT300 Series Loop Resistance and Cable Length (Continued) By Twisted 1-Pair By Twisted 1-Pair Cable (without Cable (with AC Terminal or Adapter AC Adapter) Adapter) 24 AWG 24 AWG DTL-32D-1 (BK) TEL 1,969 ft (600m) 6,562 ft (2000m)
  • Page 126 Issue 2.00 UNIVERGE SV8100 term term Table 5-6 D Series i or D IP Terminal Loop Resistance and Cable Length Maximum Maximum By Twisted By Twisted By Twisted By Twisted Loop Loop 1-Pair Cable 2-Pair Cable 1-Pair Cable 2-Pair Cable...

  • Page 127: Power Supply Specifications

    UNIVERGE SV8100 Issue 2.00 Table 5-8 Cabling Requirements Connected Equipment Cable Music on Hold and Background Music Sources Hi-Fi Shielded Audio Cable External Amplifier Hi-Fi Shielded Audio Cable Cat 5 Straight Data Network ITL Cabling Cable – 328.1 ft (100m) maximum distance.

  • Page 128: Table 5-9 Power Consumption

    Issue 2.00 UNIVERGE SV8100 KWh @ AC Input I x 230V/1000: Base chassis=0.276 KWh, Expansion chassis=0.276 KWh, total 1.104 KWh BTU (KWh x 3413): Base chassis=898 BTU, Expansion chassis=898 BTU, total 3592 BTU A dedicated outlet, separately fused and grounded for each chassis should...

  • Page 129: Outside Line Types

    Recommended Long Term Humidity: 10 ~ 95% RH Outside Line Types The following outside lines can be used with the UNIVERGE SV8100 system. 4-wire, E&M Tie Lines (Type I or V, Dial Pulse, or DTMF) Digital Trunk T1/FT1 (Loop Start, Ground Start, Tie Line (E&M), or DID...

  • Page 130: Transmission, Network, And Control Specifications

    Network Time Division Multiplexing (TDM) allows transmission of data and voice simultaneously over one communications medium. The specifications that the UNIVERGE SV8100 system uses for switching, clock, data bus, and timeframe are shown below. TDM Switching: PCM (A Law) TDM Clock: 2.048 MHz TDM Data Bus: 8 bit TDM Timeframe: 125 µs.

  • Page 131: Electra Elite Ipk Terminals And Equipment

    UNIVERGE SV8100 Issue 2.00 5.3.4 Electra Elite IPK Terminals and Equipment The voltage, current, and ring signal for the Electra Elite IPK multiline terminals, Single Line Telephone equipment, and AP(A)-R/AP(R)-R Units are listed below: Multiline Terminal Voltage: -11 ~ -26 Vdc...

  • Page 132: Dialing Specifications

    Dual-Tone Multifrequency (DTMF) Address Signaling DTMF signaling includes push button or Touchtone dialing. When a key on a telephone is pushed, two tones (one high frequency and one low frequency) are provided. In the UNIVERGE SV8100 system, the following DTMF specifications are used. Frequencies Two sinusoidal frequencies are provided, one from the high frequency group and one from the low frequency group.

  • Page 133: External Equipment Connection

    UNIVERGE SV8100 Issue 2.00 Rise Time: Within 5 ms. Duration of Dual Frequency Signal: 110 ms. default/60 ms. minimum Interdigital Time: 140 ms. default/45 ms. minimum Nominal High Group Frequencies (Hz) 1209 1336 1477 Nominal Low Group Frequencies (Hz) 5.4.3...

  • Page 134: External Tone Ringer/Night Chime Output

    5.4.10 Relay Contact All Relay Contact Ratings: 500 mA, 24Vdc Battery Backup The UNIVERGE SV8100 system has battery backup functions for system backup and for memory backup. 5.5.1 System Backup (Optional) During a power failure, the system can be backed up using the...

  • Page 135: Weights And Dimensions

    UNIVERGE SV8100 Issue 2.00 Weights and Dimensions Table 5-10 SV8100 Weights and Dimensions on page 5-19 shows the shipping weight, height, width and depth of each SV8100 digital multiline term terminal, IP multiline terminal, D , Series i multiline terminal, chassis, assorted blades and adapters.
  • Page 136 Issue 2.00 UNIVERGE SV8100 Table 5-10 SV8100 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight PZ-64IPLA 1.76 oz 0.60 in 3.15 in 6.3 in (0.05 kg) (15 mm) (80 mm) (160 mm) PZ-128IPLA 1.76 oz 0.60 in 3.15 in 6.3 in...
  • Page 137 UNIVERGE SV8100 Issue 2.00 Table 5-10 SV8100 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight CD-ETIA 12.17 oz 0.98 in 5.71 in 7.68 in (0.345 kg) (25 mm) (145 mm) (195 mm) CD-4DIOPB 7.73 oz 0.98 in 9.45 in 7.68 in...
  • Page 138 Issue 2.00 UNIVERGE SV8100 Table 5-10 SV8100 Weights and Dimensions (Continued) Shipping Unit Height Width Depth Weight DTL-32D-1 (BK) TEL 45.6 oz 4.39 in 8.1 in 10.16 in DTL-32D-1 (WH) TEL (1.3 kg (111.7 mm) (205.8 mm) (258 mm) IP Multiline Terminal ITL-2E-1 (BK) TEL 35.27 oz...

  • Page 139: Audible And Visual Indication

    Tone Patterns Table 5-11 Tone Patterns lists the frequency and the pattern for the tones. Tones are used to inform UNIVERGE SV8100 station users of system functions such as dial tone, busy tone, or ringback tone. 5.7.2 Multiline Terminal LED Flash Patterns The UNIVERGE SV8100 system has 2-colour LEDs.
  • Page 140 Issue 2.00 UNIVERGE SV8100 Table 5-11 Tone Patterns System Tone Frequency (Hz) Intermit Cycle (Fixed) (Fixed) (Default) 0.5 sec Busy Tone 480/620 60 IPM 0.5 sec 0.5 sec Call Waiting Tone 60 IPM 0.5 sec 0.25 sec Second Dial Tone...
  • Page 141 UNIVERGE SV8100 Issue 2.00 Table 5-12 Multiline Terminal LED Flash Pattern colou Condition Flash Patterns I-Use Green Busy Incoming Call I-Hold Green Call Hold Line Key Hold Recall Green Transfer Recall Green Live Monitoring Mode Green Message Waiting on Line Key...
  • Page 142 Issue 2.00 UNIVERGE SV8100 THIS PAGE INTENTIONALLY LEFT BLANK 5 - 26 Hardware Specifications...

  • Page 143: Traffic Performance

    SV8100 System Design Considerations This document is an aid for network designers and pre-sales in designing an SV8100 taking some system boundaries and design experience into account. Effect of the considerations for the end user are indicated when applicable. Traffic Capacity Appendix INGLE YTEMS...

  • Page 144: Voice Mail

    Issue 2.00 UNIVERGE SV8100 Voice Mail a. With Voice Mail, please take into account usage in conjunction with Auto Attendant, e.g. the number of channels calculation and traffic, also visa versa Extensions a. There may not be enough DTMF resources if a lot of SLTs on site. This could result in no dial tone, leaving end users retrying repeatedly .

  • Page 145: Auto Attendant

    UNIVERGE SV8100 Issue 2.00 Voice Mail a. with centralised voicemail, please take the network traffic calculation into account, as well as IPLA resources Auto attendant a. With centralised voicemail, please take the network traffic calculation into account, as well as IPLA resources Extensions a.

  • Page 146: Maintenance

    Issue 2.00 UNIVERGE SV8100 b. If the trunks are distributed i Each system with trunks must have the DDI table maintained ii . No Central SMDR iii i. In order to avoid a bottle neck in the 128 IPLA resource no more than 128 trunks at each node.

  • Page 147: Extensions

    UNIVERGE SV8100 Issue 2.00 realistically support this b. Ring Groups/ ACD Groups/ Dept Groups / Paging groups can not be shared across nodes Voice Mail a. Centralised VoiceMail cannot be supported as the maximum port numbers supports in practice up to 1000 extension/boxes b.

  • Page 148: Bhca Exceeded

    Issue 2.00 UNIVERGE SV8100 d. If SLT’s and Analogue Trunks on separate nodes then calls from SLT extensions will go through several encodes and decodes (TDM Ext to VoIP to TDM to VoIP to TDM analogue trunk) which could sound poor (delay and echo could be unacceptable).
  • Page 150 ONFIGURATION UIDE NEC Unified Solutions Issue 2.00...

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