Page 1 Symptoms & Solutions For the imageRUNNER ADVANCE 8105 Series Top 10 Service Issues A description of the experienced by iR ADV 8105 service techs with an explanation of the solutions that resolve each scenario! Created by Canon Inc. Ver. 6 Issued 12/18/2013...
Page 2 < Analyzed Model Series / Analysis Term > imageRUNNER-ADVANCE 8105 Series / From 7/1/2013 to 7/31/2013 This Top 10 guide is not executed to analyze “Field Visit Data”. < Analyzed Result of Field Visit > We analyzed the field visit data one by one, and re-compile the worst 10 symptom shown below. Symptom 2013/Jul 2013/Jan...
Page 3 [Additional 2 Symptoms from the previous “Symptom & Solutions Guide”] [Top 10 Symptoms] [Finisher Jam / Uneven Stacking] -E535-0004/1122/10E0 jam code or misalignment due t o software failure of SORTER Ver.34.00 or before (Booklet/Staple Finisher-D1) -1122 jam may occur at the paper feed dispose assembly during the finisher is operating. [Modified 1 case from the previous Top 10 guide of 2013/4/26] [Duplex Jam] - 1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet...
Page 4: Table Of Contents
Contents [Top 10 Symptoms] ..............................9 [Pickup Jam / Paper Feeding Path Jam] ........................9 0117/0118 jam codes: multi-feed due to poor pick-up separation (POD Deck Lite-A1/Paper Deck Unit-C1 ..9 0101/0106/010A/010D/0102/0107/010B/010E Jam Code due to multi feeding resulting from picked-up paper separation failure ..............................11 0101/0102/0106/0107 Jam Code due to the contamination on the paper sensor (scanner sensor) .....16 0108/0208/0209/0114/0115/0215 Jam Code due to the contamination on the paper sensor (scanner sensor) ...18 010A/010B/010D/010E/0117/0118 Jam Code due to the contamination on the paper sensor (scanner sensor) .20...
Page 5 0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid ..76 0213 Jam Code due to deformation of the frame in the outer paper delivery assembly ........78 0113 Jam Code with Face Down Delivery: Resolved by replacing the Reverse motor [G] ........80 0113/0213 Jam code at face down: Due to installation error of Delivery Motor [G] ..........80 0113/0213 Jam code: Solved by replacing One-way Gear and Bearings [G] ............81 [Solid Image/Smudged Image/Streaked Image] .....................82...
Page 6 0CA4/1E00 Jam Code occurs with the finisher system software of version earlier than 26.03 after removing sheets of paper from the processing tray (Staple/Booklet Finisher-D1) .............. 167 112F/1F8F Jam Code occurs with versions of Finisher system software earlier than Ver. 29.02 (Staple/Booklet Finisher-D1) ................................
Page 7 E503-0003 mainly on installation ......................... 224 E503-0053: Solved by switching service switch (Professional Puncher-C1) ............225 E503-0041 with Optional Professional Puncher Integration Unit-B1 ..............226 [Line image (by Stream Read Glass)] ........................227 Lines on images when using DADF (Duplex/Color Image Reader Unit-C1) [G] ..........227 There are Lines Through Copies, When Using The ADF (Duplex Color Image Reader Unit-C1) [G] ....
Page 8 Pre Transfer Charging Assembly ......................... 317 Registration Assembly ............................318 Fixing Entrance Guide Assembly ......................... 319 Pre-Registration Guide Assembly ........................320 AP Kit (Drum Separation Claw & Guide plate) ..................... 321 Guide to insert AP Kit ............................322 Developing Assembly ............................323 Developing Assembly Guide Mount ........................
Page 9: [Top 10 Symptoms]
0117/0118 jam codes: multi-feed due to poor pick-up separation (POD Deck Lite-A1/Paper Deck Unit-C1 [ Inspected by Canon Inc. ] Symptom Multi-feed jam (0117/0118 jam) with the stack placed on the option deck when the stack is a paper of low separation capability.
Page 10 4) Change the position[a] of hooking the spring of the separation roller from the one shown in the photo [A] to [B]. This change would lower the pressure of the separation roller applied to the feed roller to enhance the separation capability to the multi-feed sheets. 5) Reassemble the parts from the step 3) in reverse order.
Page 11: 0101/0106/010A/010D/0102/0107/010B/010E Jam Code Due To Multi Feeding Resulting From Picked-Up Paper Separation Failure
Symptom 0101/0106/010A/010D/0102/0107/010B/010E Jam Code due to multi feeding resulting from picked-up paper separation failure [ Inspected by Canon Inc. ] Symptom Multi-feed jam (0101/0106/010A/010D jam) occurred when a stack of paper having low separation performance is fed from a deck or a cassette.
Page 12 A-4) Remove the 2 hinge pins to remove the right cover. A-5) Pull out the right deck, and open the right lower cover. A-6) Remove 1 screw to remove the connector cover. A-7) Remove 1 connector and 1 screw [1] to remove the right deck pickup unit [2]. pg.
Page 13 A-8) Change the set position [a] of the spring for the separation roller, from the hook indicated in photo [A] to the hook indicated in photo [B]. This allows the separation roller to apply reduced pressure to the feed roller, thereby increasing the performance for separating the multi-feed sheets.
Page 14 B) Procedure for adjusting the pressure of the separation roller in the left deck pickup unit B-1) Remove the right deck and the left deck. B-2) Disconnect 1 connector for the left deck pickup unit. B-3) Remove 3 screws to remove the pickup unit fixation plate (Upper/Right). B-4) Remove the left deck pickup unit.
Page 15 B-5) Perform step A-8). B-6) Reassemble the parts from step B-4) in reverse order. B-7) Make test copies on paper from the left deck, and check that no jam etc. occur. C) Procedure for adjusting the pressure of the separation roller in the cassette 3/cassette 4 pickup unit C-1) Remove the 2 hinge pins of the right lower cover, and remove the right lower cover unit.
Page 16: 0101/0102/0106/0107 Jam Code Due To The Contamination On The Paper Sensor (Scanner Sensor)
Symptom 0101/0102/0106/0107 Jam Code due to the contamination on the paper sensor (scanner sensor) [ Inspected by Canon Inc. ] Description There were cases when any of 0101/0102/0106/0107 Jams occurred. 0101 : Right Deck Pickup Sensor 1 Delay Jam 0102 : Right Deck Pull Out Sensor Delay Jam...
Page 17 4) Clean paper dust on the place [1] of the feeding guide with a blower against the Right Deck Pickup Sensor 1. B. Cleaning steps for 0106/0107 Jam 1) Open the Front Cover. 2) Pull out the Right Pickup Deck to remove. - 2 Screws [Caution] When installing the Right Pickup Deck, be sure to fit the 4 protrusions[1] on the Rail into the 4 grooves[2] of the Right Pickup Deck to install.
Page 18 Symptom 0108/0208/0209/0114/0115/0215 Jam Code due to the contamination on the paper sensor (scanner sensor) [ Inspected by Canon Inc. ] Description There were cases when any of 0108/0208/0209/0114/0115/0215 Jams occurred. 0108 : Duplex Merging Sensor Delay Jam 0208 : Duplex Merging Sensor Stationary Jam...
Page 19 B. Cleaning steps for 0114 Jam 1) Open the Front Cover. 2) Open the Fixing Feed Unit fully. 3) Hold the lever of the Feed Unit to open the Feed Unit. 4) Clean paper dust on the Reverse Vertical Path Sensor (PS65)[1] with a blower. pg.
Page 20: 010B/010D/010E/0117/0118 Jam Code Due To The Contamination On The Paper Sensor (Scanner Sensor)
Symptom 010A/010B/010D/010E/0117/0118 Jam Code due to the contamination on the paper sensor (scanner sensor) [ Inspected by Canon Inc. ] Description There were cases when any of 010A/010B/010D/010E/0117/0118 Jams occurred. 010A : Cassette 3 Pickup Sensor Delay Jam 010B : Vertical Path Sensor 3 Delay Jam...
Page 21 4) Clean paper dust on the place [1] of the feeding guide with a blower against the Cassette 3 Pickup Sensor. B. Cleaning steps for 010D/010E Jam 1) Open the Right Lower Cover. 2) Remove the Feed Guide. - 1 Boss 3) Clean paper dust on the Cassette 4 Pickup Sensor (PS22)[1] with a blower.
Page 22 4) Clean paper dust on the place [1] of the feeding guide with a blower against the Cassette 4 Pickup Sensor. C. Cleaning steps for 0117/118 Jam 1) Take the Paper Deck to the right side. 2) Remove 2 screws [1] and the lower paper guide [2]. 3) Clean paper dust on the Deck Feed Sensor (PS1)[1] and the Deck Pickup Sensor (PS6)[2] with a blower.
Page 23: Assembly On The Right Door Assembly
0104/ 0105/ 0208/ 0209 jam code due to wear of the rib in the driven roller area of the multi paper pick-up assembly on the right door assembly [ Inspected by Canon Inc. ] Symptom 0104, 0105, 0208, or 0209 jam may occur during printing.
Page 24 Countermeasure Countermeasure Model cut-in serial number Model cut-in serial number in factory in factory iR-ADV 8105 V2 120V iR-ADV 8105 PRO V2 230V EUR iR-ADV 8105G V2 120V iR-ADV 8095 PRO V2 230V EUR iR-ADV 8095 V2 120V iR-ADV 8085 PRO V2 230V EUR iR-ADV 8095G V2 120V iR-ADV 8105 230V EUR iR-ADV 8085 V2 120V...
Page 25 Service work When the above symptom occurs, prepare one piece of the new type sensor holder (FL3-9005) and perform the work by following the procedure below. 1. Open the right door assembly so that the multi paper pick-up assembly is viewed. 2.
Page 26 3. If the rib wears out and the sheet hits the bent portion of the sensor holder, replace the old type sensor holder [A] with the new type [B] by following the procedure from step 4 below. The new type has the plate [d] added to cover the bent part [b] of the sensor holder.
Page 27 6. Install the new type sensor holder [B] to the sensor plate with 1 screw. Then, attach them to the multi paper pick-up assembly with 2 screws. The sensor harness is to set as shown [e] in the figure below. 7.
Page 28 Symptom 0101/0102/0103/0104/0105/0205/0106/010A/010D Jam Code due to feeding of unsupported paper [Inspected by Canon Inc. ] Description There were cases when 0101/0102/0103/0104/0105/0205 occurred at an early stage due to feeding of unsupported paper (preprinted paper, coated paper, NCR, etc.). The occurrence time varied depending on the paper type. There was a case when jam occurred at printing of about 50,000 sheets (as calculated using A4/LTR size plain paper).
Page 29 Symptom 0101/0102/0103/0106/0107/0108/010A/010D Jam Code due to the contamination on/the life of the Pickup Roller [Inspected by Canon Inc. ] Description There were cases when any of 0101/0102/0103/0106/0107 Jams occurred. 0101: Right Deck Pickup Sensor 1 Delay Jam 0102: Right Deck Pull Out Sensor Delay Jam...
Page 30: 0101/0106/010A/010D Jam Code Due To The Contamination On The Paper Sensor (Scanner Sensor) On Ir-Adv 8105 Series Only
Symptom 0101/0106/010A/010D Jam Code due to the contamination on the paper sensor (scanner sensor) on iR-ADV 8105 series only [Inspected by Canon Inc. ] Description There were cases when any of 0101/0106/010A/010D Jams occurred. 0101 : Right Deck Pickup Sensor 1 Delay Jam...
Page 31 B. Cleaning steps for 0106 Jam 1) Open the Front Cover. 2) Pull out the Right Pickup Deck to remove. - 2 Screws [Caution] When installing the Right Pickup Deck, be sure to fit the 4 protrusions[1] on the Rail into the 4 grooves[2] of the Right Pickup Deck to install.
Page 32 3) Clean paper dust on the Cassette 3 Pickup Sensor (PS21)[1] with a blower. D. Cleaning steps for 010D Jam 1) Open the Right Lower Cover. 2) Remove the Feed Guide. - 1 Boss 3) Clean paper dust on the Cassette 4 Pickup Sensor (PS22)[1] with a blower. pg.
Page 33: Sensor (Scanner Sensor)
Symptom 0103/0104/0105/0205/0108/0208/0209/0114/0115/0215 Jam Codes due to the contamination on the paper sensor (scanner sensor) [Inspected by Canon Inc. ] Description There were cases when any of 0103/0104/0105/0205 Jams occurred. 0103: Vertical Path Sensor 1 Delay Jam 0104: Writing Judging Sensor Delay Jam...
Page 34 B. Cleaning steps for 0105/0205 Jam 1) Open the Front Cover. 2) Open the Fixing/Feeder Duplexing Assembly fully. 3) Open the Registration Upper Guide and clean paper dust on the Registration Sensor (PS29)[1] with a blower. C. Cleaning steps for 0108/0208/0209/0115/0215 Jam 1) Open the Front Cover.
Page 35 D. Cleaning steps for 0114 Jam 1) Open the Front Cover. 2) Open the Fixing Feed Unit fully. 3) Hold the lever of the Feed Unit to open the Feed Unit. 4) Clean paper dust on the Reverse Vertical Path Sensor (PS65)[1] with a blower. pg.
Page 36: 0105/0205 Jam Code Due To Pieces Of Paper Remained In The Registration Unit
Symptom 0105/0205 Jam Code due to pieces of paper remained in the Registration Unit [Inspected by Canon Inc. ] Description There was a case when 0105/0205 occurred. 0105: Registration Sensor Delay Jam 0205: Registration Sensor Stationary Jam Cause During jam removal, a piece of paper [a] was not removed completely. Due to a piece of paper [a] remained in the registration unit, jam occurred again.
Page 37: 0105/0205 Jam Codes Owing To The Deformation Of The Registration Unit
Symptom 0105/0205 jam codes owing to the deformation of the Registration Unit [Inspected by Canon Inc. ] Description 0104/0105/0205 jam occurred in Field cases. 0104: Writing Judging Sensor Delay Jam 0105: Registration Sensor Delay Jam 0205: Registration Sensor Stationary Jam...
Page 38 3) Remove the screw and the fixing feed right front cover. 4) Lift the ETB unit in the direction of the arrow. 5) Disconnect the 2 connectors. pg. 38...
Page 39 6) Set the ETB unit back. 7) Unscrew the 4 screws, and remove the registration unit to replace with the new unit. [Caution] - When installing, ensure the 2 positioning pins[a] sit securely in their positions. - When installing the registration unit, attach the screws in the order as shown in the below figure. 8) Reassemble the parts in the reverse order from the step 6).
Page 40: 0104/0105/0218 Jam Code Due To Slip Of The Pre-Registration Roller
Symptom 0104/0105/0218 Jam Code due to slip of the pre-registration roller [Inspected by Canon Inc. ] Description 0104/0105/0218 occurred. 0104: Writing judging sensor delay jam 0105: Registration sensor delay jam 0218: Option deck pickup sensor stationary jam Cause Feeding power of the pre-registration roller [1] is reduced due to stain or abrasion of the roller, and thus paper cannot be delivered, resulting in a jam.
Page 41 4) Remove 2 screws to remove the pre-registration guide unit. 5) Remove the 4 e-rings [1], the 3 bearings [2], the 1 gear [3], and the 1 dowel pin [4], and then replace the pre-registration roller [5]. 6) Reassemble the parts from step 4) in reverse order. 7) Make a test copy, and check that a jam does not occur.
Page 42: 0105/0205 Due To The Life Of The Multi-Purpose Tray Pickup Roller
Symptom 0105/0205 due to the life of the Multi-purpose Tray Pickup Roller [Inspected by Canon Inc. ] Description 0105/0205 Jam occurred when paper was fed from the Multi-purpose Tray. 0105: Registration Sensor Delay Jam 0205: Registration Sensor Stationary Jam Cause The Multi-purpose Tray pickup roller [1] and the Multi-purpose Tray separation roller [2] had reduced paper feeding force as they were near the end of their life, and thus failed to feed paper.
Page 43: 0205 Jam Occurs Due To The Deformation Of The Pre-Transfer Guide
Symptom 0205 Jam occurs due to the deformation of the pre-transfer guide [Inspected by Canon Inc. ] Description 0205 jam occurred. 0205:Registration sensor stationary jam Cause In a jam clearance process, when the fixing/ feeder duplexing assembly is pulled out while the right door remains closed and then the paper is forcibly removed, the paper is caught between the right door assembly and the fixing/ feeder duplexing and pulled.
Page 44 1) Open the front cover, loosen the screw [1], and open the inner cover [2]. 2) While pushing the release lever [3] in the direction of the blue arrow, pull out the primary charging assembly. [Caution] When removing the primary charging assembly, be careful not to touch the PCB [b] of the primary charging assembly.
Page 45 3) Turn the lock lever in the direction of the arrow and pull out the pre-transfer corona assembly to replace the part. [Caution] - When removing the pre-transfer corona assembly, be careful not to touch the PCB [c] of the pre-transfer corona assembly.
Page 46: 0105 Jam Code/Skewed Paper Feed Due To Deformation Of The Registration Assembly
Symptom 0105 Jam code/Skewed paper feed due to deformation of the registration assembly [Inspected by Canon Inc. ] Description Skewed paper feed or 0105 jam at the registration assembly occurred in Field. 0105: Registration sensor delay jam Cause If a jam at the registration assembly occurred, normally open the right door assembly to remove the jammed paper.
Page 47 Replace the part following the procedure below. 1) Pull the fixing/ feeder duplexing assembly, unscrew the screw to remove the fixing/ feeder right upper cover. 2) Lift the ETB assembly [1] in the direction of the arrow to disconnect the 2 connectors [2]. 3) Set the ETB assembly [1] back and unscrew the 4 screws to remove the registration assembly and the positioning pin [2] at the front side of the registration assembly.
Page 48 4) Install the new type of the registration assembly with the 4 screws. At this time, attach the part with attention to the below 3 points: [Caution] - Attach the part so that the pin [1] of the fixing/ feeder duplexing assembly is secured in the rear hole [a] of the registration assembly.
Page 49: 0115 Jam Code Due To The Torsion Spring Of The Reverse Flapper Coming Off
Symptom 0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off [Inspected by Canon Inc. ] Description 0115 Jam occurred at the entrance of the duplex path upon a double-sided copy. - 0115: Duplex Left Sensor Delay Jam Cause The Reverse Flapper did not operate due to the Torsion Spring of the Reverse Flapper coming off.
Page 50: 0101/0106 Jam Code
Symptom 0101/0106 Jam Code [Case in the field ] Description When feeding out of deck 1 jam code 0101 and deck 2 jam code 0106. Field Remedy Loosen the screw and slide the deck pressure plate in the direction of the arrow. Check that the screw position is at the engraved mark (1) and then tighten the screw.
Page 51: 0105/0218 Jam Code: Resolved By Replacing The Pre Registration Roller (Pd-C1/Pod Deck Lite-A1)
Symptom 0105/0218 Jam code: Resolved by replacing the pre registration roller (PD-C1/POD Deck Lite-A1) [Case in the field] Description The machine would get jam code 0105 or 0218 only when running paper from side paper deck-C1/POD Deck Lite-A1. Copies from all other paper sources are just fine. When jam code 0105 occurred, the paper is located at the registration rollers (just at the rollers but not in them).
Page 52: 0204/0208 Jam Error Codes
Symptom 0204/0208 Jam error codes [Inspected by Canon Inc. ] Description 0204/0208 Jams occurred with the machines of serial numbers earlier than the serial numbers below: -0204: Writing judging sensor stationary jam -0208: Duplex merging sensor stationary jam Model Serial #...
Page 53 Field Remedy When the symptom occurred, prepare the pre-registration guide sheet(FE2-0547-000) and attach it onto the pre-registration guide assembly according to the below procedure: 1) Remove the right door assembly [3], and then the pre-registration guide assembly [1]. 2) Remove the screws on the front side [4]/ rear side [7] of the pre-registration guide assembly. 3) Loosen the screw either on the front side [6] or rear side [7] of the pre-registration guide assembly to remove the crossing guide [8].
Page 54 -Up-and-down direction: Match the edges of the double-stick tape [c] of the pre-registration guide sheet [2] and the pre-registration guide [9] [c]. [Caution] When attaching the pre-registration guide sheet [2], press the sheet against the double-stick tape attaching area not to leave air bubble there as a measure against the sheet coming off. 6) When attaching the pre-registration guide sheet [2] onto the pre-registration guide [9] is completed, assemble the machine again in a reverse order from the step 4).
Page 55: 0101/0102/0106/0107 Jam Code Due To Abrasion Of The Pickup Roller
Symptom 0101/0102/0106/0107 Jam Code due to abrasion of the pickup roller [Inspected by Canon Inc. ] Description When feeding papers from the right or left deck in a machine prior to the following serial numbers, 0101/0102/0106/0107 Jam Code occurred. - 0101: Right Deck Pickup Sensor 1 delay jam...
Page 56: When The Finisher Is Re-Connected, "Delivery Setting" Is Initialized With The System Software Earlier Than Ver.41.03
Symptom When the finisher is re-connected, "Delivery Setting" is initialized with the system software earlier than ver.41.03. [Inspected by Canon Inc. ] Description "Delivery Setting" was initialized after the finisher was disconnected from the main body, the main power supply switch was turned OFF/ON, and the finisher was re-connected.
Page 57: [Delivery / Fixing Jam]
[Delivery / Fixing Jam] Symptom 0111/0C10/0112/0212 Jam caused by wearing separation claw of drum [Inspected by Canon Inc.] Description 0111/0C10/0112/0212 Jam occurred. - 0111: Fixing Outlet Sensor Delay Jam - 0C10: Fixing Toenail Jam Delay Jam - 0112: Inner Delivery Sensor Delay Jam...
Page 58: 0111/0C10/0112 Jam Code Occurs Because The Leading Edge Transfer Target Current Is Too Strong
Symptom 0111/0C10/0112 Jam Code occurs because the leading edge transfer target current is too strong [Inspected by Canon Inc.] Description 0111/0C10/0112 Jam occurred. - 0111: Fixing Outlet Sensor Delay Jam - 0C10: Fixing Toenail Jam Delay Jam - 0112: Inner Delivery Sensor Delay Jam...
Page 59: 0111/0C10/0112 Jam Code Due To Failure Of The Transfer High Voltage Pcb
Symptom 0111/0C10/0112 Jam Code due to failure of the transfer high voltage PCB [Inspected by Canon Inc.] Description 0111/0C10/0112 Jam occurred. - 0111: Fixing Outlet Sensor Delay Jam - 0C10: Fixing Toenail Jam Delay Jam - 0112: Inner Delivery Sensor Delay Jam Cause The transfer high voltage PCB is defective, which causes a jam.
Page 60 5) Disconnect the 2 connectors. 6) Set the ETB unit back. 7) Remove the 4 screws, and then remove the registration unit. pg. 60...
Page 61 [Caution] - When installing the registration unit, be sure to check that the 2 positioning pins [a] are inserted. Insert the fixing pin [1] into the front side of the registration unit, and fix the unit with the screw. Insert the pin [c] into [b] on the fixing feed duplexing unit.
Page 62 9) Release the 2 claws, release the 2 protrusions [2] by sliding the transfer high voltage PCB unit upper cover toward the front side, and then lift and detach the cover. 10) Disconnect the 3 connectors [3], free the harness from the 1 wire saddle [4], remove the 1 wire clamp [5], and then remove the 1 screw [6] to remove the transfer high voltage PCB.
Page 63: 0C10/0112/0113 Jam Code Due To A Piece Of Paper Remained After Jam Removal
Symptom 0C10/0112/0113 Jam Code due to a piece of paper remained after jam removal [Inspected by Canon Inc. ] Description 0C10/0112/0113 Jam occurred. - 0C10: Fixing Toenail Jam - 0112: Inner Delivery Sensor Delay Jam - 0113: Outer Delivery Sensor Delay Jam Cause Pieces of paper [a] was not removed completely when jam was removed.
Page 64 3) Remove the 3 screws [1] and the connector [2] to remove the delivery assembly [3]. 4) Remove the pieces of paper in the delivery assembly. 5) Reverse the steps from step 3) to install the parts. 6) Make test copies, and make sure that no jam occurs. [Caution] If the pieces of paper remain in the rear side [b] of the main body, the paper dust may be unnoticed in the dark conditions.
Page 65: 0C10/0112/0113/0213/0114/0115 Jam Code Owing To The Defect Of The Reverse Upper Flapper
Symptom 0C10/0112/0113/0213/0114/0115 jam code owing to the defect of the Reverse Upper Flapper [Inspected by Canon Inc.] Description 0C10 jam occurred in Field cases. - 0C10: Fixing Toenail jam - 0112: Inner Delivery Sensor Delay Jam - 0113: Outer Delivery Sensor Delay Jam...
Page 66: 0111/0C10/0112/0113/0114 Jam Code Emerges Owing To The Defective Upper Separation Claw Ot The Fixing Assembly
Symptom 0111/0C10/0112/0113/0114 jam code emerges owing to the defective Upper Separation Claw ot the Fixing Assembly [Inspected by Canon Inc.] Description - 0C10 jam occurred in Field cases. - 0111: Fixing Outlet Sensor Delay Jam - 0C10: Fixing Claw jam...
Page 67: 0C10/0112/0113/0213 Jam Codes Because Of The Sliding Level Of The Bushings In The Delivery Reverse Drive Unit/ The Reverse Paper Delivery Assembly Being Deteriorated
0C10/0112/0113/0213 Jam codes because of the sliding level of the bushings in the delivery reverse drive unit/ the reverse paper delivery assembly being deteriorated. [Inspected by Canon Inc.] Description 0C10 jam, 0112 jam, 0113 jam or 0213 jam occurred on the reverse paper delivery assembly on the machines having serial numbers earlier than the ones listed below.- 0C10: Fixing Claw jam...
Page 68 Measured Bearing of the reverse Measured Bearing of the delivery Model paper delivery assembly reverse drive unit iR-A 6275 120V NMC01214 NMC01409 iR-A 6265 120V NML01068 NML01332 iR-A 6255 120V NMU01774 NMU02394 iR-A 6275i 230V EUR NMH00913 NMH00965 iR-A 6265i 230V EUR NMR01044 NMR01114 iR-A 6255i 230V EUR...
Page 69 Measured Bearing of the reverse Measured Bearing of the delivery Model paper delivery assembly reverse drive unit iR-A 6055 V2 230V HTU11962 HTU12046 iR-A 6075 230V production discontinuance production discontinuance iR-A 6065 230V production discontinuance production discontinuance iR-A 6055 230V production discontinuance production discontinuance Cause...
Page 70 Field Remedy Prepare the new type delivery reverse drive unit (FM4-5138-010) in which a countermeasure ball bearing is installed as a replacement for the bushing of the delivery reverse drive unit, and prepare also 2 countermeasure ball bearings (XG9-0709-000) as a replacement for the bushing of the reverse paper delivery assembly.
Page 71 4) Disconnect the reader interface cable and unscrew the 2 screws [1] to detach the box left inner cover [2]. 5) Unscrew the 2 screws [1] to remove the latch catch [2], and then unscrew the 3 screws [3] to detach the left upper cover [4].
Page 72 7) Open the controller box, disconnect all the connectors of the main driver PCB [1], and unscrew the 2 screws [2] to detach the main driver PCB along with the metal plate. 8) Unscrew the 2 screws [1] to remove the lower duct [2]. 9) Release the 3 wire saddles [1], disconnect the connector [2] and unscrew the 3 screws [3].
Page 73 10) Unscrew the 3 screws [1]. Remove the reader/ finisher connector support plate [2]. 11) Release the 3 wire saddles [1]. While freeing the cables, unscrew the 3 screws [2] which secure the cable guide. This step is required to remove the part in Step 12). pg.
Page 74 12) While freeing the cable guide, unscrew the 3 screws [1] to remove the delivery reverse drive assembly [2]. 13) Unscrew the 3 screws to remove the old type delivery reverse drive unit [2] from the delivery reverse drive assembly [1] and replace it with the new type (FM4-5138-010). 14) Reassemble the parts in the reverse order from Step 12).
Page 75 [Caution] After unscrewing the 2 screws, the guide plate around the area is detached from the reverse paper delivery assembly as shown in [a]. Be sure not to bend the guide plate. The photo [A] shows the plate before the screws are removed, whereas the photo [B] shows the plate after the screws are removed. 3) Remove the 3 E-rings to take out the 3 gears [1].
Page 76 Symptom 0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid [Inspected by Canon Inc.] Description Any of 0112/0113/0213/0208/0209 jam-codes indicated upon face-down delivery. - 0112: Inner Delivery Sensor Delay Jam - 0113: Outer Delivery Sensor Delay Jam...
Page 77 Field Remedy Follow the procedure below to check the mounting condition of the Reverse Vertical Path Guide and the operation of the Reverse Detachment Solenoid (SL12). When the Reverse Detachment Solenoid is not working, prepare the Reverse Detachment Solenoid (FM4-5152-000) to replace the part. 1) Check that the bosses [a] correctly fit into the holes of the Reverse Vertical Path Guide [1].
Page 78: 0213 Jam Code Due To Deformation Of The Frame In The Outer Paper Delivery Assembly
Symptom 0213 Jam Code due to deformation of the frame in the outer paper delivery assembly [Inspected by Canon Inc.] Description 0213 Jam occurred. 0213: Outer Delivery Sensor (PS36) Stationary Jam Cause When a jam occurred in the delivery assembly [1], the frame [a] in the outer paper delivery assembly was subject to pressure and deformed as a result of forcefully trying to remove paper.
Page 79 3) Remove the 3 screws [5], free the harness from the 1 wire saddle to disconnect the connector [6], and then remove and replace the outer paper delivery assembly [7] (FM3-7379-000). 4) Reassemble the parts in the reverse order from the step 2). 5) Make a test copy, and check that a jam does not occur.
Page 80: 0113 Jam Code With Face Down Delivery: Resolved By Replacing The Reverse Motor [G]
Symptom 0113 Jam Code with Face Down Delivery: Resolved by replacing the Reverse motor [G] [Case in the field] Description When performing face down delivery, the machine jams with a 0113 jam code. The code is defined as a delay to the Outer Delivery Sensor PS36. Face up delivery and duplexing work fine.. Solenoid SL5 and the delivery reversal flapper operation, seems to be working OK.
Page 81: 0113/0213 Jam Code: Solved By Replacing One-Way Gear And Bearings [G]
Symptom 0113/0213 Jam code: Solved by replacing One-way Gear and Bearings [G] Description When running copies face down output, the machine would produce a 0113 or 0213 jam. If running face up delivery or two sided copies the machine runs fine. - 0113: Outer Delivery Sensor (PS36) delay jam - 0213: Outer Delivery Sensor (PS36) stationaly jam Field Remedy...
Page 82: [Solid Image/Smudged Image/Streaked Image]
Black lines on image at the edge on the front face of paper owing to the copy yield of the fixing roller/the pressure roller [Inspected by Canon Inc. ] Description Smudging at the front/rear edge of image occurred in field cases. The example below shows the image on which black lines[a] has occurred after passing the halftone A4 sheet[A] in the direction of the blue arrow.
Page 83 Field Remedy Check the surface of the fixing roller, and if any abnormality was found out, then replace the fixing roller. [Caution] Check the number of prints of the below shown periodical replacement parts and the consumable parts, and replace the parts as required. Also check the locations to be cleaned to perform cleaning as required.
Page 84: A Line Appears In The Paper Feed Direction Because Dust Gets Into The Dust Proof Glass/ Primary Charging Assembly Downstream Duct/ Developing Assembly Sleeve Cover
A line appears in the paper feed direction because dust gets into the dust proof glass/ primary charging assembly downstream duct/ developing assembly sleeve cover. [Inspected by Canon Inc. ] Description A line from the leading edge margin to the trailing edge margin appeared on an image in the paper feed direction.
Page 85 b) The area [a] of the primary charging assembly downstream duct Toner was attached to dust which adheres to the area [a] of the duct, and the drum was rubbed against the dust, causing the symptom. c) The area [a] of the developing assembly sleeve cover Toner was attached to dust which adheres to the area [a] of the sleeve cover, and the drum was rubbed against the dust, causing the symptom.
Page 86 Field Remedy Follow the procedure below to check the three areas (attributed to the symptom, and clean them accordingly. Cleaning procedure of the dust proof glass and the primary charging assembly downstream duct. 1) Open the front cover to remove the inner cover, and then remove the primary charging assembly. At this point, clean the primary charging assembly if it is soiled.
Page 87 4) Remove 1 screw [1] and the drum fixation cylinder [2], and remove 2 screws [3] to pull the process unit out, then remove the process unit from the main body. [Caution] When installing the process unit, fit the 3 grooves [a] at the edge of the drum shaft with the 3 protrusions [b] of the drum fixation cylinder to install the drum shaft fixing screw.
Page 88 6) Perform the work in Step 4) in the reverse order to place the process unit back to the machine. Return the dust proof glass, primary charging assembly and pre-transfer charging assembly to the machine. [Caution] Leave the pre-transfer charging assembly lock lever (developing assembly engagement/release lever) released to prevent damage on the surface of the developing cylinder when removing the developing assembly in the next step.
Page 89: Image Soil/Smear Due To Drum Cleaning Failure
Symptom Image soil/smear due to drum cleaning failure [Inspected by Canon Inc. ] Description Image soil or image smear appeared on a machine with a serial number earlier than the serial number below: Models Serial # Models Serial # iR-A 8105 V2 120V...
Page 90 5) Remove the drum cleaning unit from the process unit. [Caution] - When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol. If the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position, causing the cleaning failure.
Page 91 7) Loosen the five screws [3], and replace the drum cleaning blade. [Caution] - When installing the drum cleaning blade, be sure to apply toner on the contact area (edge), on the drum, of the drum cleaning blade. In particular, be sure to apply toner on both edges of the blade. - On installing the cleaning blade, align the both end portions[a] of the cleaning blade cover to the both end portions[b] of the cleaning blade, then install it so as to push against the rear part[c].
Page 92 8) Install the parts in reverse order by performing step 6) to step 4). 9) Perform the work according to the temperature inside the machine, which is checked at step 2). A) If the temperature inside the machine is not less than 10 degrees Celsius, proceed to step 10). B) If the temperature inside the machine is below 10 degrees Celsius, perform the work below.
Page 93: Image Soil/Smear Due To The Failure In Installing The Blade Retainer
Symptom Image soil/smear due to the failure in installing the blade retainer [Inspected by Canon Inc. ] Description Image soil or image smear appeared on a machine with a serial number earlier than the serial number below: Models Serial #...
Page 94 Field Remedy Prepare the new type blade retainer (FL3-5194-020) in which the screw holes for installing the cleaning blade have been changed. Replace the parts following the steps below. [Reference] Change the old type [A] to the new type [B] as follows, so as to fix the position for installing the blade retainer.
Page 95 - When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol. If the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position, causing the cleaning failure. - When installing the drum cleaning unit, clean the side seals as well. 6) Turn over the drum cleaning unit, and remove the one E-ring, the one plate [1], and the drum cleaning unit [2].
Page 96 [Caution] - When installing the drum cleaning blade to the blade retainer, be sure to apply toner on the contact area (edge), on the drum, of the drum cleaning blade. In particular, be sure to apply toner on both edges of the blade.
Page 97 8) Install the parts in reverse order by performing step 6) to step 4). 9) Perform the work according to the temperature inside the machine, which is checked at step 2). A) If the temperature inside the machine is not less than 10 degrees Celsius, proceed to step 10). B) If the temperature inside the machine is below 10 degrees Celsius, perform the work below.
Page 98: Streaked Image Or Spots On An Image Due To Contamination Of The Primary Charging Wire And The Dustproof Filter
Streaked image or spots on an image due to contamination of the primary charging wire and the dustproof filter [Inspected by Canon Inc. ] Description In the paper feed direction, streaked image [a] or spots [b] appeared on an image.
Page 99 The following photos show the states of the dustproof filter. [B] and [C] show the states in which cleaning is required. - [A] shows the brand-new filter. - [B] shows the filter entirely covered by dust. - [C] shows the filter with the surface clogged with dust, as indicated by [a]. Field Remedy 1) Open the front cover, and clean the dustproof filter if it is contaminated.
Page 100: Stained Image At The Intervals Of Approx. 264Mm/ Approx. 127Mm/ Approx. 63Mm/ Approx. 53Mm
Symptom Stained image at the intervals of approx. 264mm/ approx. 127mm/ approx. 63mm/ approx. 53mm [Inspected by Canon Inc. ] Description Uneven density at regular intervals occurred because the surface of the Photosensitive Drum/ Developing Cylinder/ Fixing Roller got dirty/ flawed and caused uneven density at regular intervals in field cases as the below table shows.
Page 101: Soiled Image Due To The Deformation Of The Pre-Transfer Guide
Symptom Soiled image due to the deformation of the pre-transfer guide [Inspected by Canon Inc. ] Description Soiled image [a] occurred. Cause In a jam clearance process, when the fixing/ feeder duplexing assembly is pulled out while the right door remains closed and then the paper is forcibly removed, the paper is caught between the right door assembly and the fixing/ feeder duplexing assembly pulled.
Page 102 Field Remedy When the symptom occurs, prepare the pre-transfer corona assembly (FM3-7297-000) and follow the procedure below to replace the part. [Caution] When removing the primary charging assembly and the pre-transfer corona assembly, go through the following procedure while the charging shutter is open. If any of the below operations are not performed, it may be possible to remove the assembly while the charging shutter is closed, which may damage the drum or the shutter.
Page 103 [Caution] When removing the primary charging assembly, be careful not to touch the PCB [b] of the primary charging assembly. 3) Turn the lock lever in the direction of the arrow and pull out the pre-transfer corona assembly to replace the part.
Page 104 - Be sure to fit the pre-transfer corona assembly to the groove on the host machine and install it horizontally. 4) Reassemble the parts in the reverse order from Step2). 5) Make test copies to ensure that soiled image does not occur. [Replacement Part] FM3-7297 PRE-TRANSFER CORONA ASS'Y pg.
Page 105: Toner Adheres To The Leading Edge Of Paper Because Of The Deformed Guide Stopper Of The Pre-Transfer Charging Assembly
Toner adheres to the leading edge of paper because of the deformed guide stopper of the pre-transfer charging assembly. [Inspected by Canon Inc. ] Description In the machines having serial numbers earlier than below, toner adhered to the leading edge of paper, causing soiled image.
Page 106 Field Remedy Prepare the new-type pre-transfer charging assembly (FM4-3149-010) for which the countermeasure for preventing the guide front stopper from being deformed has been taken, and replace the old one with it. The photo [A] shows the old type, and the photo [B] shows the new type. [a] shows the hook part of the new-type guide stopper.
Page 107: Line In Horizontal Scanning Direction At Trailing Edge Of Image After Replacement Of Etb
Symptom Line in horizontal scanning direction at trailing edge of image after replacement of ETB [Manual-related] Description A line in the horizontal scanning direction sometimes occurs at the trailing edge of the image after replacement of ETB. Cause Difference in rotation speed between the ETB and the Photosensitive Drum causes distortion of the ETB. A line occurs on the image due to vibration caused by release of the distortion.
Page 108: White Lines In Vertical Scanning Direction On Halftone Image At Installation Or At Replacement Of Developing Assembly
Symptom White lines in vertical scanning direction on halftone image at installation or at replacement of Developing Assembly [Manual-related] Description White lines in the vertical scanning direction (uneven development) sometimes occur on a halftone image. Cause The symptom is caused by uneven toner coating on the Developing Lower Cylinder due to insufficient toner stirring at installation or when supplying toner to the Developing Assembly after replacing the Developing Assembly.
Page 109: Black Random Spots On Copies: Due To The Return Spring Fell Off The Pre-Transfer Dust Collection Roller
Symptom Black random spots on copies: Due to the return spring fell off the Pre-Transfer Dust Collection Roller [Case in the field] Description Black random spots on copies. Field Remedy In this instance, the return spring [A] fell off the actuator on the Pre-Transfer Dust Collection Roller. This caused excessive build up of toner in the Pre-Transfer corona assembly.
Page 110: White Line Appears When Mounting The Developing Assembly
Symptom White line appears when mounting the developing assembly. [Inspected by Canon Inc. ] Description White line appeared when installing the machine. Cause When installing the machine, since the developing assembly was forcibly mounted with the buffer shutter open, the spring of the buffer shutter dropped on the developing cylinder, which resulted in scratches.
Page 111 3) Replace the developing assembly with a new assembly. Fit the right and the left protrusions [A] of the developing assembly to the rail [B] of the main body and insert the developing assembly along the rail [B]. FM3-7384 DEVELOPING ASS'Y pg.
Page 112: Toner Is Scattered Around The Developing Assembly Since The Buffer Shutter Moves Out Of The Position
Symptom Toner is scattered around the developing assembly since the buffer shutter moves out of the position. [Inspected by Canon Inc. ] Description When detaching and attaching the developing assembly, tonner was scattered on and around the developing assembly. Soiled images occurred in some cases.
Page 113 Field Remedy 1) Remove the developing assembly. 2) Clean the developing assembly and inside the machine. 3) Reinstall the spring of the buffer shutter. 4) Make sure that the buffer shutter is closed. To see whether the buffer shutter is open or closed, check the location of the shutter arm. [A] shows the shutter arm is closed and [B] shows it is open.
Page 114: Black Dots On Image Due To Soiling Of Primary Charging Wire
Symptom Black dots on image due to soiling of Primary Charging Wire [Case in the field] Description The Primary Charging Wire is periodically replaced every 500k sheets but black dots on image due to soiling occurred on 370k sheets after replacement. Field Remedy In the high temperature/high humidity (30 degrees C/80%) environment, replacement should be done at 250k sheets, and therefore it is possible that image failure may occur earlier in some environments.
Page 115: Image Soil/Smear Due To Drum Cleaning Failure
Symptom Image soil/smear due to drum cleaning failure [Inspected by Canon Inc. ] Description Image soil or image smear appeared on a machine with a serial number earlier than the serial number below: Models Serial # Models Serial # iR-ADV 8105 V2 120V...
Page 116 5) Remove the drum cleaning unit from the process unit. [Caution] - When installing the drum cleaning unit, clean the area shown with lint-free paper moistened with alcohol. If the drum cleaning unit is installed without removing toner, it cannot be installed in the correct position, causing the cleaning failure.
Page 117 7) Loosen the five screws [3], and replace the drum cleaning blade [Caution] - When installing the drum cleaning blade, be sure to apply toner on the contact area (edge), on the drum, of the drum cleaning blade. In particular, be sure to apply toner on both edges of the blade. - On installing the cleaning blade, align the both end portions[a] of the cleaning blade cover to the both end portions[b] of the cleaning blade, then install it so as to push against the rear part[c].
Page 118 8) Install the parts in reverse order by performing step 6) to step 4). 9) Perform the work according to the temperature inside the machine, which is checked at step 2). A) If the temperature inside the machine is not less than 10 degrees Celsius, proceed to step 10). B) If the temperature inside the machine is below 10 degrees Celsius, perform the work below.
Page 119: Image Soil/Smear Due To The Failure In Installing The Blade Retainer
Symptom Image soil/smear due to the failure in installing the blade retainer [Inspected by Canon Inc. ] Description Image soil or image smear appeared on a machine with a serial number earlier than the serial number below: Models Serial #...
Page 120 1) Turn ON the main power switch. 2) Check the temperature inside the machine in Service Mode > Mode List > COPIER > Analog > TEMP. If the temperature inside the machine is below 10 degrees Celsius, proceed to step 3). If the temperature is not less than 10 degrees Celsius, turn OFF the main power switch and proceed to step 5).
Page 121 7) Remove the five screws [3], and remove the blade retainer [4] to replace it with the new type. [Caution] - When installing the drum cleaning blade to the blade retainer, be sure to apply toner on the contact area (edge), on the drum, of the drum cleaning blade.
Page 122 8) Install the parts in reverse order by performing step 6) to step 4). 9) Perform the work according to the temperature inside the machine, which is checked at step 2). A) If the temperature inside the machine is not less than 10 degrees Celsius, proceed to step 10). B) If the temperature inside the machine is below 10 degrees Celsius, perform the work below.
Page 123: Soiled Image Due To The Timing Belt Coming Off In The Waste Toner Feed Assembly
Symptom Soiled image due to the timing belt coming off in the waste toner feed assembly [Inspected by Canon Inc. ] Description In a machine with a serial number earlier than the serial number below, while the machine is working, cleaning failure occurred in the drum cleaning assembly, causing soiled image.
Page 124 Field Remedy Prepare the new type tensioner (FM4-9816-000) [B] with the enhanced strength, and replace the old type tensioner [A] with the new type tensioner [B] following the steps below. For this replacement, if the original stepped screw (FS5-9714-000) is used, appropriate tension may not be applied to the timing belt properly. Therefore, prepare the new type stepped screw (FS1-9010-020) and replace with it at the same time.
Page 125 2) Remove the timing belt [2], and remove the TP screw [6] and the stepped screw [7] from the tensioner [3]. 3) Remove the tension spring [8] from the hook on the tensioner [3] so as not to drop it inside the machine. Then, remove the tensioner [3].
Page 126 7) Turn the tensioner assembly in the clockwise direction until the right edge of the long hole for the TP screw in the tensioner assembly touches the TP screw [6], and securely tighten the TP screw [6]. 8) Put the timing belt [2] back in place. 9) Slightly loosen the TP screw [6], so that the tensioner assembly is turned back a little in the counterclockwise direction by the tension spring.
Page 127: Stained Image Due To The Separation Claw Contacting With The Etb
Symptom Stained image due to the separation claw contacting with the ETB [Inspected by Canon Inc. ] Description With the machines from among those having serial numbers earlier than the numbers shown in the table below, stained image occurred because the separation claw in the AP kit assembly [1] came in contact with the ETB in the ETB assembly [3].
Page 128 Field Remedy When the symptom occurred, following the procedure below, replace the separation claw holder with the new type one [C] with which the range of movement of the separation claw is narrowed. The photo [B] shows the old type of the separation claw holder (FC9-4860-000). 1) Remove the AP kit assembly [1] from the main body.
Page 129 5) Slide the separation claw holder [5] to the direction of the arrow [E] to pull it out from the shaft [6]. 6) Remove the 3 separation claws [2] and the torsion spring [7] from the separation claw holder. 7) Remove the screw [8] on the side indicated with the red arrow. The other side has a same screw, but it does not have to be removed.
Page 130 9) Reattach the parts in the reverse order from the step 7) to 4). [Caution] When attaching the separation claw holder assembled to the AP kit assembly, put the shaft [6] through the 2 torsion springs, and then attach it so that the torsion springs [7] get into under the cleaner case [9].
Page 131: [Finisher Jam / Uneven Stacking]
[Finisher Jam / Uneven Stacking] Symptom E535-0004/1122/10E0 jam code or misalignment due to software failure of SORTER Ver.34.00 or before (Booklet/Staple Finisher-D1) A) 1122 jam or E535-0004 error occurs when the shutter is closed during large amount print job. B) 10E0 jam occurs when continuously outputting A3 print job without stapling after outputting A4 print job with 1-point stapling.
Page 132: 1122 Jam May Occur At The Paper Feed Dispose Assembly During The Finisher Is Operating
Symptom 1122 jam may occur at the paper feed dispose assembly during the finisher is operating -1122 jam: Finisher feed sensor (S0102) stationary jam Cause A long time use of finisher increases the frictional resistance between the roller shaft [1] of the paper feed dispose assembly and the bushing [2].
Page 133 1) Remove the 8 screws while lifting the paper holding guide [1], and then remove the grate-shaped upper guide [2]. [Caution] When reassembling, attach the grate-shaped upper guide with the condition lifted the shutter and the shutter link unit to the maximum point, so that the projection [1] of the shutter link unit is put in the groove [2] of the shutter.
Page 134 [Caution] When the swing guide upper cover is reassembled, put the arms [1] of swing guide in the link holder [2]. 3) Disconnect the connector [2] of the paper surface sensor cable [1]. [Caution] When disconnecting the connector [2], be sure not to unhook the claw of the photointerrupter. 4) Lift up the swing guide assembly [1], remove the resin stop ring [2] with the needlenose pliers and move the bushing [3] inward.
Page 135 [Caution] Pinch the resin stop ring as shown in the below picture. 5) Remove the PCB cover and the rear cover (upper). 6) Remove the 2 screws and open the finisher controller PCB mount. 7) Detach the belt [2] from the pulley [1] and remove the swing unit [3]. pg.
Page 136 8) To obstruct the drop of parts, slip a piece of paper [2] into the feeding path assembly [1]. 9) Remove the 2 resin stop rings [1], move the facedown lever [2] outward and remove the dowel pin [3]. 10) Remove the e-ring [1], the dispose front roller [2], the dowel pin [3] and the washer [4]. pg.
Page 137 11) Remove the e-ring [1], the dowel pin [2], the roller shaft [3] and the bushing [4]. 12) Detach the dispose front roller and attach it to the new type roller shaft (4C5-0098-000). 13) Replace the bushing (FC5-4729-000) with the new one and reassemble the parts in reverse order from the step 11) to 2).
Page 138 14-2) Loosen two screws [1] and adjust the position of the swing guide solenoid [2] so that the gap between the swing guide upper cover and the staple safety switch's arm becomes 1.5mm plus or minus 0.5mm. Then, tighten the 2 screws [1]. 15) Reassemble the parts in reverse order of the procedure in the step 1).
Page 139: 1011/ 1121/ 1122 Jam Codes Due To Failure In Roller Shafts Rotation (Staple/ Booklet Finisher-D1)
Symptom 1011/ 1121/ 1122 jam codes due to failure in roller shafts rotation (Staple/ Booklet Finisher-D1) [ Inspected by Canon Inc. ] Symptom Either of 1011/ 1121/ 1122 jam occurred during the finisher operation. * 1011 jam: Finisher inlet sensor delay jam (sensor ID: S101)
Page 140 Cause When the finisher is used for a long time, the frictional resistance between the sliding surface [a] of the roller shafts [1](FC9-3383)/ [2](FC9-3383), [3](FC9-3388) and the follower sliders [4] is increased. This reduces the number of rotations of the roller shafts, preventing the paper from being fed at the normal speed.
Page 141 1) Separate the finisher from the copier main body. 2) Replace the old type roller shafts [A](FC9-3383-000)/ [C](FC9-3388-000) with the new type [B](FC9-3383-010)/ [D](FC9-3388-010). Each of the new type roller shafts has the groove shape [a] added as an identification mark. 3) Regarding the follower sliders for supporting the 2 kinds of roller shafts that were changed in the above step 2), replace the old type [E] with the new type [F](FC6-5835-000) at the same time.
Page 142 5) Connect the finisher to the copier main body. 6) Make test prints and check that no error or jam occurs. [Replacement parts] FC9-3383-010 Roller shaft FC9-3388-010 Roller shaft FC6-5835-000 Follower slider pg. 142...
Page 143: Paper Stacking Fault/Paper Fall From The Tray/Paper Misalignment (Booklet/Staple Finisher-D1)
Symptom Paper stacking fault/Paper fall from the tray/Paper misalignment (Booklet/Staple Finisher-D1) [ Inspected by Canon Inc. ] Symptom When paper is output from Booklet/ Staple Finisher-D1, the following problems may occur. - Stacking fault - Paper fall from the tray...
Page 144 Service work When the above symptom occurs, perform work by following the procedure below. 1) Remove the rear upper cover. 2) Remove two screws to open the finisher controller PCB [1]. 3) Check that the tension spring is installed. 3-1) Check that the tension spring [2] (FU8-2173) shown in the photo below is installed at the location [a]. If the spring comes off or is not installed, go to step 4) below.
Page 145 3-2) Check that the tension spring [3] (FU8-2175) shown in the photo below is installed at the locations [b] and [c]. If the springs come off or are not installed, go to step 4) below. Note that each hook end of this spring has a single turn.
Page 146 4-1) Loosen two screws [4], and hook the two hook ends of the spring [3] on the hangers [f], respectively. Then, tighten two screws to secure the bracket plate [5]. 5) Check that NO tension spring is installed. 5-1) Check that NO tension spring is installed at the location [d]. If a tension spring is erroneously installed, be sure to remove it.
Page 147 Furthermore, make sure that the bracket plate [6] is installed so that its end [g] is positioned along the marking-off line [h], as shown in the photo below. If the bracket plate is not positioned as described above, loosen the screw [7] once. Then, place the end of the bracket plate along the marking-off line so that tension is applied to the belt appropriately.
Page 148 5-3) Check that NO tension spring is installed at the location [e]. If a tension spring is erroneously installed, be sure to remove it. Furthermore, make sure that the bracket plate [10] is installed so as to be positioned along the marking-off line [i], as shown in the photo below.
Page 149: 1121/1124 Jam Codes Due To Malfunction Of The Swing Guide Assembly (Booklet/Staple Finisher-B1/E1)
Symptom 1121/1124 jam codes due to malfunction of the swing guide assembly (Booklet/Staple Finisher-B1/E1) [ Inspected by Canon Inc. ] Symptom 1121 or 1124 jam occurred in Field cases on Booklet/Staple Finisher-B1/E1 with the serial numbers before the countermeasure cut-in serial numbers in factory shown below.
Page 150 Service work Prepare 2 new type tension springs (FU2-0947-000) to which the spring pressure is lowered, and replace with them following the procedure below: 1) Remove the front door. 2) Remove 3 screws [1] and remove the escape tray cover [2]. 3) Remove 5 screws []] and remove the front inner cover [2].
Page 151 4) Remove 2 screws [1] and remove the solenoid cable cover [2]. 5) Remove 2 tension springs [1] to replace with new springs. 6) Reassemble the parts in reverse order from step 4). 7) Make some testing copy to confirm if jam and the like will not occur any further. [Replacement parts] FU2-0947 SPRING, TENSION (2 pcs) pg.
Page 152: Paper Overhanging The Edge Or Uneven Stacking In The Finisher Tray (Booklet/Staple Finisher-D1)
Symptom Paper overhanging the edge or uneven stacking in the finisher tray (Booklet/Staple Finisher-D1) [Inspected by Canon Inc. ] Description There are reported instances of paper overhanging the edge or uneven stacking in Booklet/Staple Finisher-D1. Cause Detection of height by the upper stack delivery roller could not be correctly performed due to a failure in the finisher's software, and the upper stack delivery roller stopped afloat, a state shown in [a].
Page 153 5) Turn ON DIPSW 1[a] in Finisher Control PCB Assembly, and then turn ON the main power switch. 6) When the machine has started up, turn ON all of DIPSW 1, 2, 3 and 4 in SW3, and then push SW2 once. This will allow the swing guide of the finisher to automatically perform open/close operation and memorizing the swing standard position.
Page 154: E530-8002/1122/112F Jam Codes When Printed In Mixed Paper Widths (Booklet/Staple Finisher-D1)
Symptom E530-8002/1122/112F Jam codes when printed in mixed paper widths (Booklet/Staple Finisher-D1) [Inspected by Canon Inc. ] Description While printing in mixed paper widths, A4 and A4R papers to the Booklet Finisher-D1 or the Staple Finisher-D1, at the moment of changing from A4 to A4R, 1122 jam or 112F jam (E530-8002) occurred in Field.
Page 155: Paper Delivery Failure/Stacking Failure Due To Breakage In Tension Spring Of Finisher (Finisher-D1)
Symptom Paper delivery failure/stacking failure due to breakage in tension spring of finisher (Finisher-D1) [Inspected by Canon Inc. ] Description Booklet/Staple Finisher-D1 with a serial number earlier than the following serial numbers became unable to pick up the stack of paper reliably due to the breakage in the tension spring of the gripper arm assembly.
Page 156 Field Remedy When the symptom occurs, prepare two sets of the level tensioner unit (FM4-4730) which is assembled, as a new part, in a direction in which less load is applied to the tension spring. Replace the tension spring and the gripper open/close lever with the level tensioner unit.
Page 157 2) Rotate the gripper arm assembly to move it to the position[a]. Then, remove the gripper arm assembly. [Caution] Before removing the gripper arm assembly, be careful not to extend the tension spring (FU8-2166)[4]. Be sure not to lose the tension spring since it is to be used again. 3) Remove the two screws[3] loosened in step 2).
Page 158 4) Remove the two E-rings[5], and pull out the two pins[6]. 5) Disassemble the gripper arm assembly, and replace the portion[b] with the level tensioner unit. 6) Reassemble the parts in reverse order from step 4). [Replacement Part] FM4-4730 LEVEL TENSIONER UNIT pg.
Page 159: Poor Paper Alignment While Printing Booklet In Saddle Stitch Due To The Broken Tension Spring (Booklet Finisher-D1/Booklet Finisher-F1)
Symptom Poor paper alignment while printing booklet in saddle stitch due to the broken tension spring (Booklet Finisher-D1/Booklet Finisher-F1) [Inspected by Canon Inc. ] Description Poor paper alignment while printing booklet in saddle stitch occurred. Cause As the tension spring[2] of the edge stopper unit[1] is broken, the balance between upper/lower stopper is lost, and then paper does not stop at the proper position.
Page 160 2) Pull out auxiliary caster[1] toward the direction indicated with an arrow, and pull out the saddle unit toward the direction indicated with an arrow. 3) Unlock the stopper[1] of the rail to pull it out about 5cm. pg. 160...
Page 161 4) Remove the 3 connectors[2] and 1 screw[3], remove the cable guide[1] from the saddle unit to pull out the saddle unit even more. 5) Remove the 4 screws[3] and 1 knob[2], remove the saddle inside cover (lower)[1]. 6) Remove the 6 screws[2] and remove the saddle stitcher controller PCB cover[1]. pg.
Page 162 7) Remove the 12 connectors[3] to remove the cable[1] form the cable guide[2]. 8) Remove the 2 connectors [1], and remove the calbe from the 3 wire saddles[2] and from the 3 edge saddles[3]. pg. 162...
Page 163 9) Remove the 1 connector[2] to remove the cable from the 1 wire saddle[1]. 10) Remove the 4 screws [2] to remove thrust unit[1]. 11) Remove the 4 connectors [2], remove the 7 wire saddle [3], remove the 1 reuse band [4] to remove the cable[1] pg.
Page 164 12) Remove the 2 screw [2] to remove the edge stopper unit[1]. 13) Check the tension spring[1], and replace the broken spring. pg. 164...
Page 165 14) To attach the tension spring [1], hook the spring on [a], and then put on the hook[b]. [Caution] Be careful not to twist the hook part[a] of the tension spring[1]. If the hook part of the tension spring[1] is twisted, surplus stress will be generated to damage the spring. 15) Install in the reverse order from the step of 12).
Page 166: 0Ca4 Jam Code Upon The Main Power Sw On (Staple/Booklet Finisher-F1)
Symptom 0CA4 Jam Code upon the main power SW ON (Staple/Booklet Finisher-F1) [Inspected by Canon Inc. ] Description 0CA4 Jam occurred immediately after turning on the Main Power SW. The following screen is displayed when turning on the Main Power SW on machine only with the Finisher's Main Power SW being OFF.
Page 167: 0Ca4/1E00 Jam Code Occurs With The Finisher System Software Of Version Earlier Than 26.03 After Removing Sheets Of Paper From The Processing Tray (Staple/Booklet Finisher-D1)
0CA4/1E00 Jam Code occurs with the finisher system software of version earlier than 26.03 after removing sheets of paper from the processing tray (Staple/Booklet Finisher-D1) [Inspected by Canon Inc. ] Description 0CA4/1E00 Jam occurred upon removing sheets of paper [1] from the processing tray when the device had run out of paper or a jam has occurred.
Page 168: 1F8F Jam Code Occurs With Versions Of Finisher System Software Earlier Than Ver. 29.02 (Staple/Booklet Finisher-D1)
Symptom 112F/1F8F Jam Code occurs with versions of Finisher system software earlier than Ver. 29.02 (Staple/Booklet Finisher-D1) [Inspected by Canon Inc. ] Description 112F/1F8F jam code occurred continuously. -112F: Finisher Error Avoidance jam -1F8F: Saddle Error Avoidance jam Cause The device has a function to display an error code in case an error avoidance jam has occurred several times continuously.
Page 169: [Professional Puncher Jam]
[Professional Puncher Jam] Symptom 1165 Jam Code Intermittent [G] [Case in the field ] Description While using Pro-Punch C-1 intermittent jam code 1165 may occur. You may find a sheet just above the punch die. Field Remedy Check and see if there is a "dog eared" corner to the paper. This will not allow the sheet to enter the punch die.
Page 170: 1F77 Jam At New Install [G]
Symptom 1F77 Jam At New Install [G] [Case in the field ] Description The imageRUNNER ADVANCE 8000 Series copier is experiencing a jam of 1F77. This happened after the installation of the Professional Puncher-C1, and the Professional Puncher Integration Unit-B1. Field Remedy Check to make sure the drive belt for the Professional Puncher has not been replaced.
Page 171: 1F77 Jam Code During Punch Or Non-Punch Jobs: Due To Professional Puncher Front Door Latch Mounting Screws Were Loose
Symptom 1F77 Jam Code During Punch or Non-Punch Jobs: due to Professional Puncher front door latch mounting screws were loose [Case in the field] Description During punch or non-punch jobs, the Professional Puncher drive does not turn on and the jam code 1F77 is logged.
Page 172: 1F77 Jam At Installation: Due To The Jumper On The Punch Controller Was Moved To The Wrong Position (Professional Punch-C1)
Symptom 1F77 Jam at installation: Due to the Jumper on the Punch Controller was moved to the wrong position (Professional Punch-C1) [Case in the field ] Description A 1F77 jam is occurring in the Professional Punch-C1. The paper would jam in random areas of the punch path.
Page 173: 1F77 Jam Code: Resolved By Replacing The S3 Paper Path 2 Sensor (Professional Puncher-C1)
Symptom 1F77 Jam code: Resolved by replacing the S3 paper path 2 sensor (Professional Puncher-C1) [Case in the field ] Description When running hole punched job through pro puncher C-1 you get jam code 1F77. This is a timing jam, it does not point to one sensor as the cause, just that paper timing is off.
Page 174: 1F78 Jam Code Is Occurring, Only After The Punch Dye Is Inserted: Solved By Leveling Out Professional Punch And The Integration Unit Through Adjusting The Casters
Symptom 1F78 Jam Code is Occurring, Only After the Punch Dye is Inserted: Solved by leveling out professional punch and the integration unit through adjusting the casters [Case in the field ] Description The jam code "1F78" is occurring only after the punch dye is inserted. The jam code "1F78" is defined in the service manual as a (time out) error avoidance jam.
Page 175: 1152 Jam Code (Professional Puncher-C1)
Symptom 1152 Jam code (Professional Puncher-C1) [Case in the field ] Description When running Pro Punch-C1 and punching, it doesn't matter what die is used, the machine will jam after approximately 20 to 50 punches and display an 1152 jam code. There is no physical damage to paper that is removed from Pro Punch area.
Page 176: 11B3/11B5/11B7/1F07/1Fc2/1103/1164/1165/1166/1F5E/1F77/1152 Jam Code Due To Detachment Of Spring (Professional Puncher-C1/Professional Puncher Integration Unit-B1)
Symptom 11B3/11B5/11B7/1F07/1FC2/1103/1164/1165/1166/1F5E/1F77/1152 Jam Code due to detachment of spring (Professional Puncher-C1/Professional Puncher Integration Unit-B1) [Inspected by Canon Inc. ] Description 11B3/11B5/11B7/1F07/1FC2/1103/1164/1165/1166/1F5E/1F77/1152 Jam consecutively occurred. - 11B3: Punch Path 1 Sensor (S2) Stationary Jam with ARCNET connection - 11B5: Punch Path 2 Sensor (S3) Stationary Jam with ARCNET connection...
Page 177 Cause The jam occurred due to operational defect of the back gage caused by breakage and detachment of the brown spring [1] attached to the back gage unit. [Reference] The same symptom occurs when the red spring [2] or the blue spring [3] is detached. Field Remedy The surface treatment of the brown spring is changed to the one that brown coating is applied on top of nickel-plating, which can make the spring difficult to be broken.
Page 178 Attach the new brown spring by following the steps below. 1) Remove the rear cover of the professional puncher-C1, and free the harness [1]. - 1 connector [2] - 1 wire saddle [3] - 1 rubber bush [4] 2) Remove back gage unit [1]. - 3 screws [2] - 2 spacers [3] pg.
Page 179 3) Check if the spring is attached. If not, remove the spring that was fallen somewhere inside the machine. 4) Apply about 1 rice grain size (about 40mg) of Super Lube grease to the hook [1] of the new spring and attach the spring.
Page 180: Pro Puncher-C1 Not Punching: Due To The Paper Sensor Was Not Plugged [G]
Symptom Pro Puncher-C1 not punching: Due to the paper sensor was not plugged [G] [Case in the field ] Description As the paper is diverted to the back gauge paper stop plate, SL2 ( back gauge solenoid ) had turned on. The stop plate had raised stopping the paper to perform the punch and then lowers to release the paper where then the paper stalls in the U turn area.
Page 181: [Duplex Jam]
[Duplex Jam] Symptom 0112/0113/0213/0208/0209 jam codes attributed to operation failure of the Reverse Detachment Solenoid [Inspected by Canon Inc. ] Description Any of 0112/0113/0213/0208/0209 jam-codes indicated upon face-down delivery. - 0112: Inner Delivery Sensor Delay Jam - 0113: Outer Delivery Sensor Delay Jam...
Page 182 Field Remedy Follow the procedure below to check the mounting condition of the Reverse Vertical Path Guide and the operation of the Reverse Detachment Solenoid (SL12). When the Reverse Detachment Solenoid is not working, prepare the Reverse Detachment Solenoid (FM4-5152-000) to replace the part. 1) Check that the bosses [a] correctly fit into the holes of the Reverse Vertical Path Guide [1].
Page 183: 0213 Jam Code Due To Deformation Of The Frame In The Outer Paper Delivery Assembly
Symptom 0213 Jam Code due to deformation of the frame in the outer paper delivery assembly [Inspected by Canon Inc. ] Description 0213 Jam occurred. 0213: Outer Delivery Sensor (PS36) Stationary Jam Cause When a jam occurred in the delivery assembly [1], the frame [a] in the outer paper delivery assembly was subject to pressure and deformed as a result of forcefully trying to remove paper.
Page 184 3) Remove the 3 screws [5], free the harness from the 1 wire saddle to disconnect the connector [6], and then remove and replace the outer paper delivery assembly [7] (FM3-7379-000). 4) Reassemble the parts in the reverse order from the step 2). 5) Make a test copy, and check that a jam does not occur.
Page 185: 0115/0215 Jam Code Due To Failure Of The Duplex Motor
Symptom 0115/0215 Jam Code due to failure of the duplex motor [Inspected by Canon Inc. ] Description 0115/0215 Jam Code occurred when performing 2-sided copy/print. - 0115: Duplex Left Sensor Delay Jam - 0215: Duplex Left Sensor Stationary Jam Cause Because the Duplex Feed Left Motor (M19) was defective.
Page 186 5) Remove 2 screws [1], and then remove the fixing feed right front cover [2] and the fixing feed left cover [4]. 6) Remove 1 connector and remove 4 screws, and then replace the duplex feed left motor. 7) Reassemble the parts from step 5) in reverse order. 8) Make a 2-sided test copy, and see if a jam does not occur.
Page 187: 0215/0208/0209 Jam Codes Or Skew Occur Due To Deformation Of The Duplexing Lower Guide
Symptom 0215/0208/0209 Jam codes or Skew occur due to deformation of the duplexing lower guide [Inspected by Canon Inc. ] [ Inspected by Canon Inc. ] Symptom Any of 0215/ 0208/ 0209 jam or paper skew occurred. 0215: Duplex left sensor (PS66) stationary jam...
Page 188 Countermeasure Countermeasure cut-in cut-in Model Model serial number serial number in factory in factory iR-ADV 6275 220V KR NME00519 iR-ADV 6265 220V KR NMN00512 iR-ADV 6275 220V CN NMJ00512 iR-ADV 6265 220V CN NMS00505 iR-ADV 6255 220V CN NMZ00514 iR-ADV 8105 V2 120V iR-ADV 6075 V2 120V iR-ADV 8105G V2 120V iR-ADV 6075G V2 120V...
Page 189 Countermeasure Countermeasure cut-in cut-in Model Model serial number serial number in factory in factory iR-ADV 6055 V2 230V iR-ADV 8105 V2 230V iR-ADV 8095 V2 230V iR-ADV 6075 230V AU iR-ADV 8105 230V iR-ADV 6065 230V AU iR-ADV 8095 230V iR-ADV 6055 230V AU iR-ADV 6075 V2 120V iR-ADV 8105 V2 220V CN...
Page 190 Cause When the duplexing lower guide assembly is opened for jam clearance and a force is applied to it, each of the hinge fixed plates [3] (2 pcs) may be deformed because it lacks enough strength to hold the duplexing lower guide 1 [1] and the duplexing lower guide 2 [2].
Page 191 2) Push to release the release springs at both sides of the rail, and then pull out the fixing/ feeding unit further until it stops. 3) Remove the 2 screws, and then remove the fixing assembly. 4) Remove the 2 screws, and then remove the right fixing/ feeding cover. 5) Remove the screw, and then remove the delivery front cover [1].
Page 192 7) Open the duplexing lower guide assembly. Remove the screw [2] while holding the guide band. Then, tape something to the guide band as [a] shows for preventing the band from entering inside. [Caution] Once the guide band enters inside, it cannot be pulled out. 8) Remove the 1 screw [3], and then remove the duplexing lower guide 2.
Page 193 [Caution] When attaching the dupelxing lower guide, be sure that the bushing [4] comes to the correct position. [A] shows an incorrect position whereas [B] shows the correct position. The bushing placed in an incorrect position causes 0108 (duplex merging sensor delay) jam. Also, rotate the flapper [5] by hand to be sure it works without any problem.
Page 194 10) Move the cable guide to remove the 1 screw [8] and detach the duplexing lower guide 1. [Caution] As the duplexing lower guide 1 would fall when the screw is removed, be sure not to damage the duplexing lower guide 1. 11) Remove the 1 E-ring [9] at each hinge fixed plate, and pull out the guide support shaft [10].
Page 195 [Caution] Attach the new type hinge fixed plates in the direction shown in below figure [E]. [F] shows the plate incorrectly attached. 12) Reassemble the removed parts in reverse order from the step 10). 13) Make test prints in duplex mode, and make sure that no jam or paper skew occurs. [Replacement part] FE3-4463 HINGE FIXED PLATE pg.
Page 196: 0115 Jam Code Due To The Torsion Spring Of The Reverse Flapper Coming Off
Symptom 0115 Jam Code due to the Torsion Spring of the Reverse Flapper coming off [Inspected by Canon Inc. ] Description 0115 Jam occurred at the entrance of the duplex path upon a double-sided copy. - 0115: Duplex Left Sensor Delay Jam Cause The Reverse Flapper did not operate due to the Torsion Spring of the Reverse Flapper coming off.
Page 197: 0108/0208/0209 Jam Code Due To Operation Failure Of The Side Registration Motor
Symptom 0108/0208/0209 Jam Code due to operation failure of the side registration motor [Inspected by Canon Inc. ] Description 0108/0208/0209 occurred when performing 2-sided copy/print. - 0108: Duplex Merging Sensor Delay Jam - 0208: Duplex Merging Sensor Stationary Jam - 0209: Duplex Outlet Sensor Stationary Jam...
Page 198 duplex side registration sensor assembly, the side registration sensor (PS31), the side registration detection flag, and the side registration slider. 3) Open the front cover, and pull out the fixing/feeding duplex unit. 4) Remove 1 screw for each of the fixing feed right front upper cover [1] and the fixing feed lever [2], and then detach the covers.
Page 199 7) Remove 1 connector [1] and 2 screws [2], and then remove the duplex side registration sensor assembly [3]. 8) If no problem is found with the side registration sensor (PS31) [1], the side registration detection flag [2], and the side registration slider [3] after checking how these parts are mounted, remove 1 connector [4], 1 wire saddle [5], and 2 screws [6], and then replace the side registration motor [7].
Page 200: 0108/0208/0209 Jam Codes Due To Operation Failure Of The Duplex Merging Flapper
Symptom 0108/0208/0209 jam codes due to operation failure of the duplex merging flapper [Inspected by Canon Inc. ] Description 0108/0208/0209 Jam occurred when performing 2-sided copy or print. - 0108: Duplex Merging Sesor Delay Jam - 0208: Duplex Merging Sesor Stationary Jam...
Page 201 3) Return the fixing/duplex feeding assembly back to the main body, and insert the door switch actuator into the main body. 4) Go to Service mode > Mode List > COPIER > Function > PART-CHK > Enter "7" to SL and select Left Deck Merging Solenoid (SL11).
Page 202 9) Remove the 1 connector [1] and the 2 screws [2], and then remove the fan duct [3]. 10) Disconnect the 1 connector [1], remove the 3 screws [2], and then remove the ETB motor [3]. 11) Disconnect the 1 connector [1], remove the 1 screw [2], and then remove the ETB cleaning unit [3]. pg.
Page 203 12) Disconnect the 1 connector [1], remove the 2 screws [2], and then remove the sensor support plate [3]. The photo [A] was taken from the inside of the fixing/duplexing feeder assembly, while the photo [B] from the rear side of the fixing/duplexing feeder assembly. 13) After the sensor support plate is removed at the step 12), the parts appear as shown in the photo below.
Page 204: 0208/0209/0104 Jam Code Due To Pieces Of Paper Remained After Jam Removal
Symptom 0208/0209/0104 Jam Code due to pieces of paper remained after jam removal [Inspected by Canon Inc. ] Description There were cases when any of 0208/0209 Jams occurred. - 0208: Duplex Merging Sensor (PS67) Stationary Jam - 0209: Duplex Outlet Sensor (PS64) Stationary Jam...
Page 205 2) Push and release the release springs on the both rails, and further pull out the fixing feed unit until it stops. Be careful not to touch the surface of the ETB unit to remove the pieces of paper. 3) Push and return the fixing feed unit, turn back the pressure release lever, and close the front cover. 4) Make test copies.
Page 206: [Feeder Jam]
0094 Jam Code remains to be displayed due to the peeling double-stick tape on the Registration Sensor reflector (Duplex Color Image Reader-C1/Color Image Reader-C1) [Inspected by Canon Inc. ] Description 0094 Jam occurred upon picking up paper from feeder and the Jam Code remained to be displayed even after performing jam clear.
Page 207 Field Remedy 1) In Service Mode > COPIER > I/O > FEEDER > P004-3, check the I/O display of the Registration Sensor. If it is "0 (paper present)", go to Step 2). If it is "1", the cause is different from this issue. So check for other causes.
Page 208: 0002/0003/0004 Jam Code Multi Feed Due To Originals Having Low Separation Performance
Symptom 0002/0003/0004 Jam Code Multi feed due to originals having low separation performance [Inspected by Canon Inc. ] Description When originals were fed, 0002/0003/0004 Jam (multi feed jam) occurred. - 0002: Post-separation sensor 3 stationary jam - 0003: Delivery sensor delay jam...
Page 209 1) Open the feeder cover and remove 3 screws to remove the inner cover [1]. 2) Remove 2 springs [1]. 3) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3]. pg. 209...
Page 210 4) Remove 2 screws [1] to remove the pickup guide (lower) [2]. 5) Remove 2 screws [1] to remove the separation roller unit [2]. 6) Remove the torque limiter [1], and install the black marked torque limiter (FE3-4566-000). The photo shows the torque limiter that is fitted in the product at the factory and has the red mark.
Page 211 7) Reverse the steps from step 5) to install the parts. 8) Place the originals on the document tray and scan or copy to make sure that the symptom is improved. If the symptom is improved, the work is completed. If an original feed fault or multi feed occurs, proceed to the following step.
Page 212 11) Open the feeder cover and remove 3 screws to remove the inner cover [1]. 12) Using a ruler [1] as shown in the photo, measure the distance [c] between top [a] of the pre-separation plate [2] and the original [b]. [A] shows the positions of the pre-separation plate [2] and the original [b] before the original pickup tray is lifted.
Page 213 - [c] is over 3mm: No need to add Arm Sensing Sheet [Caution] The arm sensing sheet A comes with the arm sensing sheet B (as the arm sensing sheet set: FM4-9078-000). 14) Remove 2 springs [1]. 15) Remove 2 resin rings [1] and 2 bushings [2] to remove the pickup roller unit [3]. pg.
Page 214 16) Attach the selected arm sensing sheet to the paper surface sensor flag so as to fit it to the arm sensing sheet attachment reference lines [a]. 17) Remove 2 screws [1] to remove the pickup guide (lower) [2]. 18) Remove 2 screws [1] to remove the separation roller unit [2]. pg.
Page 215 19) Remove the separation roller [1] and the roller shaft [2]. 20) Draw a scribed line [b] on the marked line [a] on the separation roller pressure adjustment plate. 21) Loosen the screw fixed with the red adhesive, move the marked line [a] in the direction [d] by 0.5 scale mark of the adjustment plate [c], and fix the screw again.
Page 216 22) At step 8) "a) if original feed fault occurs", remove the black marked torque limiter (FE3-4556-000), and install the red marked torque limiter (FC8-5907-000). 23) Reassemble the parts in reverse procedure from step 19) to step 14). Then put the inner cover and close the feeder cover.
Page 217: 0045/0047/0049 Jam Codes Due To The Turned Up Sheet Of The Registration Guide
Symptom 0045/0047/0049 Jam codes due to the turned up sheet of the registration guide [Inspected by Canon Inc. ] Description There were Field cases of 0045, 0047 or 0049 jam on feeding originals after jam removal with the devices from among the ones before the following S/Ns.
Page 218 The pictures below show the old type [A] and new type [B] of the registration guide. The pictures below show the old type [C] and new type [D] of the paper feed guide. 1) Remove the front cover [1] and the rear cover [2]. 2) Unscrew the 2 screws [1] to remove the left side cover [2].
Page 219 3) Detach the reuse band [1] and the connector [2]. 4) Detach the E-ring [1] attached on the front side of the feeder cover and the Open/Close cover stopper 1 [2]. 5) Unscrew the 1 screw [1] to remove the guide pin [2] of the feeder cover and the feeder cover. pg.
Page 220 6) Open the open/close guide (lower) [1] and unscrew the 2 screws [2] to remove the registration inner guide [3]. 7) Unscrew the 2 screws [1] to detach the registration guide [2]. [Caution] When attaching parts, attach the new type of the registration guide. pg.
Page 221 8) Unscrew the 2 screws [1] to detach the Paper feed guide assembly 2 [2]. 9) Detach the plastic E-ring attached to the shaft of the Paper feed guide assembly 1 with fingers. pg. 221...
Page 222 10) Unscrew the 2 screws [1]. 11) Detach the release arm [1] and the bushing [2] from the shaft of the Paper feed guide assembly 1 to remove the Paper feed guide assembly 1 [3]. Attach the new type of the Paper feed guide assembly 1, and then put the release arm [1] and the bushing [2] back in place.
Page 223: [E001]
[E001] Symptom E001-0004/E001-0010 due to disconnection of Fixing Sub Thermistor 2 (THM4) [Case in the field ] Description E001-0004 was displayed. When error clear was executed, E001-0010 was displayed. Additionally, the Fixing Sub Thermistor 2 (THM4) is displaying "0 degree C". - E001-0004: Fixing Assembly high temperature error (hardware detection).
Page 224: [E503]
Symptom E503-0041/E503-0051 due to the problem of PUNCH-IF, the system of Professional Puncher Integration Unit-B1, prior to ver.11.01 [Inspected by Canon Inc. ] Description E503-0041 or E503-0051 occurred in a machine with the options of Professional Puncher Integration Unit-B1, Professional Puncher-C1, and Booklet/Staple Finisher-D1/F1.
Page 225: E503-0053: Solved By Switching Service Switch (Professional Puncher-C1)
Symptom E503-0053: Solved by switching service switch (Professional Puncher-C1) [Case in the field] Description After servicing the Professional Puncher-C1 the error code E503-0053 occurred. - E503-0053: Error in communication between the Integration Unit - Professional Puncher (Professional Puncher Integration Unit-B1) Field Remedy While working on the Professional Puncher-C1 the technician inadvertently moved the service switch to the "Service"...
Page 226: E503-0041 With Optional Professional Puncher Integration Unit-B1
Symptom E503-0041 with Optional Professional Puncher Integration Unit-B1 [Case in the field ] Description The Error Code E503-0041 is occurring with the optional Professional Puncher Integration Unit-B1 installed. Confirmed 120 VAC input voltage is present to the 24V DC Power Supply at connector J101. Fuse FU101 on the 24V DC Power Supply is open.
Page 227: [Line Image (By Stream Read Glass)]
[Line image (by Stream Read Glass)] Symptom Lines on images when using DADF (Duplex/Color Image Reader Unit-C1) [G] Description Lines appear on images only when copied from the DADF. Field Remedy Select service mode (Level 2) > COPIER > OPTION > IMG-RDR > DF-BLINE (ON/OFF of dust detection in DADF stream read), and set to "1".
Page 228: Black Line When Using Dadf Stream Reading (Duplex Color Image Reader Unit-C1/Color Image Reader Unit-C1)
Symptom Black line when using DADF stream reading (Duplex Color Image Reader Unit-C1/Color Image Reader Unit-C1) [ Manual-related ] Description A black line may occur due to dust on the original when using DADF stream reading. Cause Image processing has been improved with this equipment, which applies optimal image processing to the text part and the photo part respectively.
Page 229: Black Band Appears In Sub Scanning Direction When Scanning Both Sides Simultaneously At Dadf (Duplex Color Image Reader Unit-C1)
Black band appears in sub scanning direction when scanning both sides simultaneously at DADF (Duplex Color Image Reader Unit-C1) [ Inspected by Canon Inc. ] Description When scanning both sides simultaneously (feed direction [a]) at DADF on the duplex color image reader unit-C1 with the serial numbers listed below, black band may appear in sub scanning direction [b].
Page 230 [Note] The light-blocking sheet does not come off on units with serial numbers earlier than the above serial numbers because of the difference in surface treatment. On units with serial numbers later than the above serial numbers, the light-blocking sheet is not attached because fault was no longer found on images.
Page 231 1) Open the feeder cover, and then open the open/close guide (lower). 2) Remove the screw (2 pcs.), the connector (1 pc) and the wire saddle (2 pcs.), and then remove the delivery guide (lower). 3) Remove the screw (2 pcs.) , and turn the registration inner guide in the direction of an arrow. pg.
Page 232 4) Remove the claw (2 pcs.), and then remove the cooling fan duct. 5) Remove the screw (2 pcs.) and the connector, and then remove the scanner in the direction of an arrow. [Caution] Do not touch the scanner unit with hands other than the both edge (where the unit is set to the guide).
Page 233 6) Remove the screw [1](2 pcs.) and the wire saddle[2](3 pcs.), and then remove the LED unit [3]. 7) While holding the mirror spring (circled in red) lightly, peel off the light-blocking sheet [4](2 pcs.) on both sides. pg. 233...
Page 234 [Caution] Using a tool such as tweezers, hold a small part of the light-blocking sheet [4], and peel off the light-blocking sheet a little. Next, hold the peeling part securely with your fingers, and peel off the light-blocking sheet completely. Make sure there is no unpeeled label left. (Adhesive deposit is acceptable.) [A] is a sample of the peeled sheet.
Page 235: [Roller Marks Image (Finisher Roller/Pro Puncher/ Fixing Roller)]
[Roller Marks Image (Finisher Roller/Pro Puncher/ Fixing Roller)] Symptom Stain on the backside image due to the soiled pressure roller [Inspected by Canon Inc.] Description A machine having a serial number earlier than below had stain on the backside of paper when printing.
Page 236 Cause When the toner [1] is fixed on paper, since the pressure roller [2] and the toner [1] are negatively charged, the toner [1] that has failed to be fixed on the paper [3] may repel against the pressure roller and adhere to the fixing roller [4].
Page 237 Field Remedy When the symptom occurs, prepare the new type rear claw stopper unit (FM3-7350-000) and the static charge eliminator assembly (FM1-B151-000) to which the diodes are newly added. According to the addition, the new type lower fixing duct (FC9-8847-000) is changed in shape. As for machines having the serial numbers and later than those listed below, the measure has been taken.
Page 238 [Reference] The diodes respectively are added to the fixing roller side in the new type rear claw stopper unit and to the pressure roller side in the new type static charge eliminator assembly. Because of this, the electrical potential on the surfaces of the fixing roller and the pressure roller is adjusted, and the pressure roller side is positively charged, which prevents the toner with negative potential from adhering (generation of the offset toner )to the fixing roller.
Page 239 - When installing the fixing assembly, be sure that the inner delivery sensor flag passes through the cut-off [a] of the fixing outlet guide. 3) Remove the connector, the edge saddle, and the screw to detach the old type rear claw stopper unit (fixing sub thermistor 2 holder) [4].
Page 240 5) Remove the screw to detach the fixing upper cover [7]. 6) Remove the 2 screws to open the fixing cleaning web cover [8]. [Caution] Since the fixing cleaning web cover is engaged, hold the cover to remove the screws. 7) Remove the fixing cleaning web [9].
Page 241 8) Remove the screw to detach the static eliminator [10] from the boss. [Caution] Be careful not to drop the screw and the static eliminator inside of the fixing assembly, when detaching it. 9) Release the harness from the wire saddle, edge saddle, and re-use band. Disconnect the 3 connectors and remove the 3 screws to detach the fixing drive unit.
Page 242 11) Release the harness from the wire saddle. Disconnect the 6 connectors. 12) Separate the fixing upper unit from the fixing lower unit. 13) Remove the stepped screw [11] and binding screw [12] from the separated lower unit, and take out the fixing inlet guide.
Page 243 14) Remove the pressure roller unit. 15) Remove the 2 screws to detach the pressure roller static eliminator. 16) Remove the 2 claws and the boss to detach the fixing duct. Replace the old duct with the new type lower fixing duct (FC9-8847-000).
Page 244 17) Mount the new type static charge eliminator assembly [13](FM1-B151-000) using the new 2 screws included in the assembly. 18) Assemble the parts in reverse order from step 14). [Caution] Note the following 2 points when installing the fixing cleaning web. - Be sure to install the web in the correct direction.
Page 245: When Using The Puncher, Roller Marks Appears On The Image Due To The Friction Of Drive Roller. (Professional Puncher-C1)
When using the puncher, roller marks appears on the image due to the friction of drive roller. (Professional Puncher-C1) [ Inspected by Canon Inc. ] Description When using the puncher of the Professional Puncher-C1, there were 2 roller marks (18mm x 2mm) on the front side of paper 50mm from its edge.
Page 246 2) Remove the spring [6] at the front of the idle roller assembly [5] of the Professional Puncher-C1, and dismount the bushings [7] at the front and rear sides. Be sure to pull the idle roller assembly to the front while tilting it, and remove the spring [8] at the rear of the idle roller assembly.
Page 247 3) Wipe out the soil on the drive roller [9] with alcohol through the 2 holes [a] of the guide plate. Rotate the knob [10] at the front side while cleaning it. The drive roller rotates by rotating the knob. 4) Mount the idle roller assembly.
Page 248: Line (Crepe Mark) In Horizontal Scanning Direction Due To Temperature Rising On Fixing Roller Edges At Continuous Print
Symptom Line (crepe mark) in horizontal scanning direction due to temperature rising on Fixing Roller edges at continuous print [Manual-related ] Description Due to temperature rising on the Fixing Roller edges at continuous print, line (crepe mark) may occur in the horizontal scanning direction (image failure like crepe cloth).
Page 249: Roller-Width Soils At 143Mm From Paper Edge
Symptom 2 roller-width soils at 143mm from paper edge [Manual-related] Description Soils corresponding to the width of the Registration Front Roller may occur at 143mm from the edge of the paper. Cause The Duplex Unit has 4 Cleaning Brushes that contact with the Duplex Right Roller and the Duplex Outlet Roller.
Page 250 Field Remedy Follow the following steps to replace the Cleaning Brushes that contact with the Duplex Right Roller and the Duplex Outlet Roller and clean the relevant portions. 1. Remove the Registration Unit. 2. Open the Duplex Path. 3. Remove the 2 screws and release the claw to remove the Fixing Feed Cover 1. 4.
Page 251 6. Release the harness from the 4 Wire Saddles and the Edge Saddle, disconnect the 11 connectors, remove the 3 screws, and release the 2 claws to remove the Duplex Driver PCB and the Mounting Base. 7. Remove the 2 E-rings, Timing Belt, 2 Pulleys, and 2 Parallel Pins. pg.
Page 252 8. Lift the ETB Unit. 9. Release the 2 claws, release the 2 protrusions by sliding the Transfer High Voltage PCB Unit Upper Cover, then lift it upwards to remove it. 10. Disconnect the 3 connectors, free the harness from the Wire Saddle, and remove the 2 screws. 11.
Page 253 12. Place a sheet of paper on the Duplex Path, and remove an N-ring each from the Duplex Right Roller and the Duplex Outlet Roller. [Note] Place a sheet of paper on the Duplex Path becausee paper dust may fall during the following steps. 13.
Page 254 15. Move the Duplex Right Roller toward the rear and remove the shaft from the Fixing Feed Unit Side Plate. Then, move it in the direction of the arrow and remove it through the opening on the top of the Fixing Feed Unit.
Page 255 17. Remove the 4 Cleaning Brushes that contact with the Duplex Right Roller and the Duplex Outlet Roller. 18. Clean the four areas where the Cleaning Brushes are attached with lint-free paper moistened with alcohol. 19. Remove the paper placed on the Duplex Path, and clean the entire perimeter of each of the 4 rollers with lint-free paper moistened with alcohol while rotating the roller by hand.
Page 256 21. Clean the four areas on the removed Duplex Right Roller and the Duplex Outlet Roller with lint-free paper moistened with alcohol. 22. Install all the removed parts in reverse order. 23. Open the Right Door and the Right Left Cover. 24.
Page 257: Soiling At Back Of Sheet (Staple Finisher-D1/Booklet Finisher-D1)
Symptom Soiling at back of sheet (Staple Finisher-D1/Booklet Finisher-D1) [ Manual-related ] Description In a machine with Staple Finisher-D1 or Booklet Finisher-D, soiling at the back of the sheet [A] may occur when shift mode or staple mode is used. Cause When shift mode or staple mode is used, paper alignment is performed in the Process Tray Assembly of the Finisher.
Page 258: Roller Marks On Images Due To The Friction Of The Pull Roller When Using Booklet/Folding Function
Roller marks on images due to the friction of the pull roller when using Booklet/Folding function (Fin-D1） [ Inspected by Canon Inc. ] Roller marks on images due to the friction of the pull roller when using Booklet/Folding function (Booklet Finisher-D1）...
Page 259 Field Remedy When the soiling occurs, replace the two estrangement rollers. 1) Remove the front door, and then take the saddle handle unit out from the Booklet Finisher-D1. 2) Remove the four screws[1], and take out the delivery cover and the two jam release knobs[2]. 3) Remove the five screws[1] and the delivery cover[2].
Page 260 4) Open the saddle right guide. The picture shows that the saddle right guide opens. 5) Remove the two screws[1] and the connector cover[2]. 6） Remove the connector [1]. pg. 260...
Page 261 7) Remove the two screws[1] and the saddle stapler assembly[2]. 8) Remove the two screws[1] of the estrangement roller. 9) Remove the retaining ring[1] placed on the front of the estrangement roller drive shaft and the bearing[2]. pg. 261...
Page 262 10) Remove the retaining ring[1] placed on the rear of the estrangement roller drive shaft and the pully guide[2]. 11) Remove the estrangement rollers while sliding out the estrangement roller drive shaft toward the rear, and replace them. 12) Assemble them in reverse order from Step 10). [Replacement Parts] FL3-2010 ROLLER, ESTRSNAGEMENT (2 pcs.) pg.
Page 263: [Light Image]
[Light image] Symptom Fine line is too fine on output printed with the Printer Driver PCL5e/PCL6 [ Inspected by Canon Inc. ] Symptom Complaints were received in Field that fine line is too fine on output printed with the Printer Driver PCL5e/PCL6.
Page 264 1-3) Change the Vertical Line Refinement to "Level 4". 2) Explain the below procedure to change the settings of the printer driver to the customer, and check if this setting will improve the issue of too fine line. Go to Printer Driver Property > Finishing > Advanced Settings... and change the Line Refinement to "Printer Default".
Page 265: Fine Line Is Too Fine On Output Printed With The Printer Driver Ps
Symptom Fine line is too fine on output printed with the Printer Driver PS [ Inspected by Canon Inc. ] Symptom Complaints were received in Field that fine line is too fine on output printed with the Printer Driver PS.
Page 266 1-3) Change the Vertical Line Refinement to "Level 4". 2) Explain the below procedure to change the settings of the printer driver to the customer, and check if this setting will improve the issue of too fine line. Go to Printer Driver Property > Quality > Advanced Settings... and change the Line Refinement to "Printer Default".
Page 267: Fine Line Is Too Fine On Output Printed With The Printer Driver Ufrii
Symptom Fine line is too fine on output printed with the Printer Driver UFRII [ Inspected by Canon Inc. ] Symptom Complaints were received in Field that fine line is too fine on output printed with the Printer Driver UFRII.
Page 268 1-3) Change the Vertical Line Refinement to "Level 4". 2) Explain the below procedure to change the settings of the printer driver to the customer, and check if this setting will improve the issue of too fine line. 2-1) Go to Printer Driver Property > Finishing > Advanced Settings... and change the Line Refinement to "Printer Default".
Page 269: Light Image/ Extremely Narrow Thin Lines When Copying/ Printing
Symptom Light image/ extremely narrow thin lines when copying/ printing. [ Inspected by Canon Inc. ] Symptom Output images became lighter and thin lines became extremely narrower when copying/ printing. Below shows the sample image with grid output by a customer, indicating the light image and extremely narrow thin lines in the area in a red circle[a].
Page 270 2) Change the Bright area target potential ofst VL entry in VL-OFST to "-30" in Service Mode > Mode List > COPIER > Adjust > VCONT (adjustment range: -30 to +30) 3) Go to Service Mode > Mode List > COPIER > Function> DPC > DPC and enter "1" to press OK button. 4) Turn OFF/ ON the main power.
Page 271: Uneven Image Density At The Front Side And The Rear Side Due To The Difference Of The Hight Of The Primary Charging Wire
Uneven image density at the front side and the rear side due to the difference of the hight of the primary charging wire [ Inspected by Canon Inc. ] Description Image density was different between the front side and the rear side. The following sample is a black solid test print showing that the density at the rear is high.
Page 272 b) When the image density at the rear side is high [B]: b-1) Turn the resin screws [3] and [4] 360 degrees clockwise to adjust the height of the primary charging wire. [Caution] Since uneven density might occur, be sure to adjust by turning the 2 adjustment screws [3] and [4] with the same amount.
Page 273: Light Printout In The Rear Due To Soils On The Pre-Transfer Charging Wire
Symptom Light printout in the rear due to soils on the pre-transfer charging wire [Inspected by Canon Inc. ] Description Light printout in the rear occurred. Cause Because toner adhered to the rear side of the pre-transfer charging assembly. Field Remedy Clean the pre-transfer charging assembly.
Page 274: Light Image/ Partially Blank Image/ Black Line
Symptom Light image/ Partially blank image/ Black line [Inspected by Canon Inc. ] Description Solid black image came out light, or black line appeared, or image came out partially light. The sample images below include the test prints PG TYPE7 (solid black) and PG TYPE1 (grid pattern).
Page 275 Cause The developing bias plate [1] is originally placed at the height where indicated by the line [a], but it was pushed down to where indicated by the line [b] by fingers, etc. This resulted in a bad electrical contact with the high-voltage contact plate in the main body, and the developing bias did not apply.
Page 276 4) Replace the developing bias plate [1], or adjust it so that the gap [1] becomes 2.7 mm. 5) Reassemble the parts from step 3) in reverse order. [Replacement part] FC8-9588 PLATE, CONTACT pg. 276...
Page 277: Contact/ The Defective Transfer H.v. Pcb
Light image/ partially void image owing to poor contact of the transfer H.V. contact point/ the H.V. connector poor contact/ the defective transfer H.V. PCB [Inspected by Canon Inc. ] Description Overall light image on solid black image or partially void image occurred in Field cases. The followings are sample images printed with solid black original (PG TYPE7).
Page 278 Cause The symptom occurred because of the defect of any of the below locations. A) When foreign objects are mixed in or having poor contact between the H.V. contact point torsion spring[1] of ETB and the contact plate[2] of the Fixing/Feed unit. B) Poor contact of the connector[1] of the Transfer H.V.
Page 279 Field Remedy Check and locate the cause of the failure following the procedure below. A) Check the contact between the H.V. contact point torsion spring of ETB and the contact point of the Fixing/Feed unit. 1) Open the front cover, and turn the fixing feed unit pressure lever in the counterclockwise direction to pull out the fixing feed unit.
Page 280 B) Check the Transfer H.V. PCB and the intermediate connector 1) Lift the ETB unit in the direction of the arrow. 2) Disconnect the 2 connectors. 3) Set the ETB unit back. pg. 280...
Page 281 4) Remove the 4 screws, and then remove the registration unit. [Caution] - When installing the registration unit, be sure to check that the 2 positioning pins [a] are inserted. Insert the fixing pin [1] into the front side of the registration unit, and fix the unit with the screw. Insert the pin [c] into [b] on the fixing feed duplexing unit.
Page 282 5) Lift the ETB unit. 6) Release the 2 claws, release the 2 protrusions [2] by sliding the transfer high voltage PCB unit upper cover toward the front side, and then lift and detach the cover. 7) See if there is a poor contact of the connector[1] of the Transfer H.V. PCB or of the intermediate connector[2].
Page 283 8) Disconnect the 3 connectors [1], free the harness from the 1 wire saddle [2], remove the 1 wire clamp [3], 4 projections [4] and then remove and replace the transfer high voltage PCB [5]. 9) Reassemble the parts in the reverse order from the step 6). [Replacement Parts] FC9-7854 SPRING, TORSION FC9-5698 PLATE, CONTACT...
Page 284: [Others]
[Others] Symptom E840-0001 due to deformation of the fixing shutter [ Inspected by Canon Inc. ] Symptom E840-0001 may occur. - E840-0001 (Fixing shutter motor error): The fixing shutter HP sensor failed the detection at the fixing shutter operation Cause The fixing assembly must be installed fitting the protrusion [b] of the fixing shutter [2] into the groove [a] of the fixing shutter drive gear (front).
Page 285 Service work When the above symptom occurs, follow the steps below and work. 1) Turn off the main power and draw out the fixing feed unit. And then, remove the fixing assembly. [Caution] Be careful about the following two points when mounting the fixing assembly. a.
Page 286 3) Remove 1 screw and then remove the fixing pin for the shutter drive gear (rear). 4) Rotate the shutter drive gear (rear) with fingers and align the cut-off of the gear with the position of a hole in the sheet metal part. And then, fix the shutter drive gear (rear) with the fixing pin that was removed in the step 3).
Page 287 5) Remove 1 screw and then remove the fixing pin for the shutter drive gear (front). 6) Rotate the shutter drive gear (front) with fingers and align the cut-off of the gear with the position of a hole in the sheet metal part. And then, fix the shutter drive gear (front) with the fixing pin that was removed in the step 5).
Page 288 7) Remove the wire saddle, the reuse band, 2 connectors, and 2 screws to remove the fixing drive unit 2. 8) Fit the protrusion [b] of the fixing shutter [2] into the groove [a] of the fixing shutter drive gear (front) [1] on mounting the fixing drive unit 2.
Page 289: Toner Bottle Cannot To Be Mounted Due To Breakage Of Bottle Cam/Drive Gear
Symptom Toner bottle cannot to be mounted due to breakage of Bottle Cam/Drive Gear [ Inspected by Canon Inc. ] Symptom When turning the Operator Lever [2] for detaching and attaching the Toner Bottle [1], the Toner Bottle may not be mounted on machines having serial numbers earlier than below.
Page 290 Countermeasure cut-in serial number in factory for bottle cam Countermeasure Countermeasure Model cut-in serial number in Model cut-in serial number in factory factory iR-ADV 8105G V2 120V iR-ADV 8105 PRO V2 230V EUR iR-ADV 8095 V2 120V iR-ADV 8095 PRO V2 230V EUR iR-ADV 8095G V2 120V iR-ADV 8085 PRO V2 230V EUR iR-ADV 8085 V2 120V...
Page 291 Cause Causes are mainly in 2 locations; the Hopper Drive assembly and the Bottle Cam. - Cause 1 When the Operator Lever [2] is turned for attaching and detaching the Toner Bottle, the movement is transferred to the Toner Bottle through 26T/ 48T Bevel Gear [3] and 32T Gear [4]. However, when an unexpectedly strong force is added on the Operator Lever [2], the teeth of the Gears may break.
Page 292 Service Work When the symptom occurs, check the affected machines, prepare the countermeasure parts listed below, and replace them as necessary. a) Bottle cam Replace the Bottle Cam [A] with the new type Bottle Cam (FL3-7929-000) [B] to which a Retainer [a] has been added.
Page 293 Steps in Common 1) Open the lower front cover assembly and loosen the screw to open the Primary Charging Air Supply Fan unit. 2) Remove the connector and the 2 protrusions to remove the Primary Charging Air Supply Fan unit. 3) Move the lever in the direction of the arrow (to "Close"...
Page 294 5) Turn the Operator Lever in the direction of the arrow 1 and remove the Toner Bottle by pulling in the direction of the arrow 2. 6) Remove the screw to remove the Toner Receptacle Tray. [Caution] - Toner can be accumulated in the Toner Receptacle Tray. Therefore, be careful not to spill toner. - Toner Receptacle Tray has a protrusion.
Page 295 [Caution] When mounting the Bottle Cam and the Bottle Box on the Main Body, be aware of the following three points. - Be sure to place the Bottle Box [1] under the Guide [a] of the Main Body. - Be sure to place the Guide [c] under the Bottle Box coming under the Guide [b] of the Main Body. - The mounting plate for 2 screws has a boss [a].
Page 296 a-3) Mount the Bottle Cam and Bottle Box on the Hopper assembly in reverse order of Step a-1). a-4) When replacing 13T/48T Bevel Gear, 16T Bevel Gear and Parallel pin, go to "b) Replacement procedure of 13T/48T Bevel Gear, 16T Bevel Gear and Parallel pin." If the replacement is unnecessary, assemble the parts in reverse order in Step 6) in "Steps in Common."...
Page 297 b-5) Put back the Operator Lever in the direction of the arrow. b-6) Remove the 2 connectors [1], 4 screws [2] and the hook [a] to remove the Hopper Assembly. [Caution] When attaching the Hopper Assembly to the Main Body, be sure to follow the order from 1 to 4 in the figure below to tighten the screws.
Page 298 b-7) Remove 1 screw [1] and the Operator Lever [2], and then remove 2 screws [3] and the Set -on Cover (Right)[4]. b-8) Remove 2 connectors [1] and 6 screws [2], and then detach the Bottle Drive unit from the Hopper Assembly.
Page 299 b-11) Remove the old type 26T/48T Bevel Gear to replace them with the new type 13T/48T Bevel Gear [1]. The photo shows the state that the new type 13T/48T Bevel Gear is mounted. b-12) Reassemble the parts in reverse order of Step b-9). At this point, no special attention is required for alignment (position) of the phase between the 13T/ 48T Bevel Gear and 16T Bevel Gear.
Page 300 [Caution] When mounting the Hopper Drive unit, be sure that the 28T Gear [1] is securely fit. b-15) Remove the Operator Lever from the Hopper assembly once. In reverse order of Step b-7), mount the Set-on Cover (Right) and the Operator Cover. b-16) Check that the Bottle Cam [2] and Bottle Box [3] work smoothly by turning the Operator Lever [1] to set/ release the Toner Bottle position for several times.
Page 301: Paper Skew Or The Right Door May Open Involuntarity Due To The Half-Locked Right Door
Symptom (Title) Paper skew or the right door may open involuntarity due to the half-locked right door Symptom In the machines having serial numbers ealier than below, paper may skew or the right door [1] may open involuntarily while printing. Countermeasure cut-in serial numbers in factory Model Serial #...
Page 302 Service work Change the right door hinge [2] from the old type [A] to the new type [B] to compensate the tilt of the right door [1]. Prepare the new type right door hinge [B](FM1-B154) and perform the work following the below "a) Procedure to replace the right door hinge".
Page 303 a) Procedure to replace the right door hinge 1) Open the right door [1]. 2) Make sure if the right door pin [3] rubs the lower surface of the hole [a] at the right door hook [4]. 3) Remove the right door [1] from the main body. 4) Remove the old type right door hinge [A] and attach the new type [B] instead.
Page 304 9) Close the right door [1] till it becomes the state described in the above step 8, then check if the right door lever [6] becomes the state [C] which the right door lever [6] is not locked. ([D] shows the state that the right door lever [6] is locked.) 10) Taking care not to press the right door [1] any further from the state of the above step 9, take the hand off gently.
Page 305 b) Procedure to adjust the right door hinge 1) Remove the right door [1] from the main body. 2) Loosen the 2 screws [7] with the new type right door hinge [B] is attached to the right door [1]. (No need to remove these screws.) Meanwhile, the sheet metal part [8] of the right door hinge [B] is placed at the center of the scale mark [c] in the initial state.
Page 306 pin [3] rubs on the upper surface of the hole [a] due to the position of the right door pin [3] becomes too high, cope with this situation by sliding the sheet metal part [8] to the left by 1 scale mark [c] as shown in the below figure.
Page 307: E677-0080/E315-000D For Output From Imagepass-U1
Symptom E677-0080/E315-000d for output from imagePASS-U1 [ Inspected by Canon Inc. ] Description E677-0080 or E315-000d appeared during large print job via iamgePASS-U1. - E677-0080: Print server error. Communication error between Main Body and imagePASS-U1 at startup. - E315-000d: Codec error Cause The symptom occurred because of a failure in system software of imagePASS-U1.
Page 308: E583-8001/E583-8002 Due To Operation Failure Of The Tray Auxiliary Guide (Booklet/Staple Fin-D1)
Symptom E583-8001/E583-8002 due to operation failure of the tray auxiliary guide (Booklet/Staple Fin-D1) Description E583-8001 occurs when the tray auxiliary guide [1] moves from the home position to the paper delivery direction [A]. Or E583-8002 occurs when the tray auxiliary guide [1] moves back to the home position [B]. - E583-8001: The tray auxiliary guide does not come off the tray auxiliary guide front/rear HP sensors when the tray auxiliary guide motor has been driven for 3 seconds.
Page 309 Field Remedy Prepare the two, new type sub guide flags (FC9-3081-010), and perform a replacement work by following the steps below. [A] is the old type and [B] is the new type. Perform the steps 1) to 5) below by referring to Service Manual. 1) Remove the staple unit.
Page 310 8) Lift the upper sub guide [3] and then detach the boss from the connecting section [a] to remove the upper sub guide [3]. 9) Remove the screw [4] that fixes the photo sensor plate to keep the photo sensor away from the plate, remove the screws [6] and [7] that fix the sub guide holder [5] found at the rear, and then remove the sub guide holder found at the rear.
Page 311 10) Remove the spring [8] and the plate [9] from the sub guide holder, and then remove the sub guide flag [10] to replace it with the new type. 11) Restore the removed parts by following the steps in the reverse order. [Caution] When mounting the shaft that was removed in the step 7), fit the shaft in place so that the hook of the alignment section is correctly hooked on the plate.
Page 312: [Staple Jam]
[Staple Jam] Symptom Stapler does not staple. The finisher will not staple sort any sets. [G] [ Case in the field ] Description When attempting to set up a staple sort job, the Staple Finisher D1/Booklet Finisher D1 will not staple any sets.
Page 313 3) S128 actuator's front spring. 4) S128 actuator's rear return spring. pg. 313...
Page 314: Staple Does Not Work With The Printer Driver Ufrii Ver.20.80 Or Later
Symptom Staple does not work with the printer driver UFRII Ver.20.80 or later [Inspected by Canon Inc. ] Description When printing a set of PDF or Word file from the printer driver UFRII Ver.20.80, staple was not performed in spite of the staple had been set to be performed.
Page 315: [Ir-Adv 8105 Series Cleaning Location Inside Machine]
[iR-ADV 8105 Series Cleaning Location inside Machine] From analysis of the service call data on iR-ADV 8105 series, it is found that many visits have been made for the image failure due to the contamination inside the machines. By cleaning, during visit due to a call, the locations inside the machine where the toner can easily be adher ed, the number of calls is reduced regarding the image soil resulting from such locations.
Page 316: Hopper Assembly
Hopper Assembly [Cleaning Timing] Be sure to perform cleaning during the visit. [Cleaning Location] Open the upper front cover assembly. If the inner part[a] of the upper front cover assembly, the toner bottle mount area[b], and the lower front cover assembly[c] are soiled with toner, be sure to wipe off the toner. [Point] When cleaning the upper front cover assembly[a], the toner bottle mount area[b], and the lower front cover assembly[c], be sure to check for contamination of the dustproof filter[d].
Page 317: Pre Transfer Charging Assembly
Pre Transfer Charging Assembly [Cleaning Timing] Be sure to perform cleaning during the visit. [Cleaning Location] Remove the pre transfer charging assembly. If toner is adhered to the upper part[a] and the lower part[b] of the pre transfer charging assembly, be sure to wipe off the toner. [Point] If a large amount of toner is accumulated on the top surface of the pre transfer charging assembly, check for soil around the developing assembly, and clean the soil as needed.
Page 318: Registration Assembly
Registration Assembly [Cleaning Timing] Be sure to perform cleaning during the visit. [Cleaning Location] Check for toner soil on the upper part[a] of the registration assembly as well as on the magnetic sheet[b] and the plastic sheet[c] which face the surface of the ETB. If any soil is found, clean it. pg.
Page 319: Fixing Entrance Guide Assembly
Fixing Entrance Guide Assembly [Cleaning Timing] Be sure to perform cleaning during the visit. [Cleaning Location] Clean the area[a] of the fixing entrance guide. pg. 319...
Page 320: Pre-Registration Guide Assembly
Pre-Registration Guide Assembly [Cleaning Timing] Be sure to perform cleaning during the visit. [Cleaning Location] Clean the paper feed path[a] and the registration front roller[b] in the pre-registration guide assembly. [Point] Particularly, soil adhesion tends to appear in the area[c] near the pre-registration guide assembly. pg.
Page 321: Ap Kit (Drum Separation Claw & Guide Plate)
AP Kit (Drum Separation Claw & Guide plate) [Cleaning Timing] Perform cleaning every time AP Kit is removed and inserted. [Cleaning Location] Clean the drum separation claws[a] and the guide plate[b] in the lower part of AP Kit. <Works related to AP Kit removal> - The drum edges are cleaned at every 250 thousand sheets.
Page 322: Guide To Insert Ap Kit
Guide to insert AP Kit [Cleaning Timing] Perform cleaning every time AP Kit is removed and inserted. [Cleaning Location] Clean the vicinity[c] of each dowel[b] attached to the guide[a] on the machine side, in the area where AP Kit is to be inserted. [Caution] Be careful not to drop the dowels during cleaning.
Page 323: Developing Assembly
Developing Assembly [Cleaning Timing] Perform cleaning at every 500 thousand sheets, or when toner is accumulated on the top of the pre transfer charging assembly. [Cleaning Location] Wipe off the toner adhered to the lower part[a] of the developing assembly. Particularly, soil adhesion tends to appear in the edge portions[b] of the developing assembly.
Page 324: Developing Assembly Guide Mount
Developing Assembly Guide Mount [Cleaning Timing] Perform cleaning at every 500 thousand sheets, or when toner is accumulated on the top of the pre transfer charging assembly. [Cleaning Location] Wipe off the toner adhered to the developing assembly guide mount[a]. [Point] When cleaning the developing assembly guide mount, be s ure to clean the lower part of the developing assembly, the pre transfer charging assembly, and the registration assembly as well.
Page 325: [Professional Puncher-C1 Die Oiling Procedure]
[Professional Puncher-C1 Die Oiling Procedure] The puncher die needs regular application of different kinds of oil to the pins and the shoulder bolts. Apply a light coating of high quality machine oil (e.g.,: "3-IN-ONE") which is commercially available, to the pins of the puncher die after 50,000 punch cycles, and Super Lube, a light coating of Teflon based grease, to the shoulder bolts after 200,000 punch cycles.
Page 326 <Puncher Die Type A group> This procedure for the following Puncher Dies: - Plastic Comb Binding - Twin Loop Binding - ProClick Binding - Color CoilBinding <Oiling Procedure for Puncher Pin> Apply approximately a 1/8” (2-3mm) continuous line of oil (“3-IN-ONE” oil) along the dotted line next to pins. Do not overlubricate or use spray lubricant.
Page 327 <Puncher Die Type B group> This procedure for the following Puncher Dies: - Looseleaf Binding - Velo Bind <Oiling Procedure for Puncher Pin> Apply (“3-IN-ONE” oil) directly to the pins that is described as arrows. Do not overlubricate or use spray lubricant.

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Canon imageRUNNER ADVANCE 8105 Series Manual

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