Troubleshooting Idrac Direct (Usb Xml Configuration); Troubleshooting Idrac Direct (Laptop Connection); Troubleshooting A Serial I/O Device - Dell Precision Rack 7910 Owner's Manual

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Owner's manual (142 pages)

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6. Power down all attached USB devices and disconnect them from the system.

7. Reboot the system and, if your keyboard is functioning, enter the System Setup.

8. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options.

9. Check if USB 3.0 is enabled in System Setup. If it is enabled, disable it and restart your system.

If your keyboard is not functioning, you can also use remote access.

10. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default

settings.

11. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or Standard OS

Use.

12. Reconnect and power on each USB device one at a time.

13. If a USB device causes the same problem, power down the device, replace the USB cable with a known good cable, and

power up the device.

Troubleshooting iDRAC Direct (USB XML

configuration)

For information on USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide

at dell.com/esmanuals.

Steps

1. Ensure your USB storage device is connect to the front USB Management Port, identified by

2. Ensure your USB storage device is configured with an NTFS or a FAT32 file system with only one partition.

3. Verify that the USB storage device is configured correctly. For more information on configuring the USB storage device, see

the Integrated Dell Remote Access Controller User's Guide at dell.com/esmanuals.

4. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or iDRAC Direct

Only.

5. Make sure the iDRAC Managed: USB XML Configuration option is either Enabled or Enabled only when the server

has default credential settings.

6. Remove and re-insert the USB storage device.

7. If import operation does not work, try with a different USB storage device.

Troubleshooting iDRAC Direct (laptop connection)

For information on USB laptop connection and server configuration, see the Integrated Dell Remote Access Controller User's

Guide at dell.com/esmanuals.

Steps

1. Make sure your laptop is connected to the front USB Management Port, identified by

2. In the IDRAC Settings Utility, ensure the USB Management Port Mode is configured as Automatic or iDRAC Direct

Only.

3. If the laptop is running the Windows operating system, ensure the iDRAC Virtual USB NIC device driver is installed.

4. If the driver is installed, ensure you are not connected to any network through WiFi or cabled ethernet as iDRAC Direct uses

a non-routable address.

Troubleshooting a serial I/O device

Steps

1. Turn off the system and any peripheral devices connected to the serial port.

2. Swap the serial interface cable with a working cable, and turn on the system and the serial device.

Troubleshooting your system

icon.

icon with a USB Type A/A cable.

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