Canon imageRUNNER ADVANCE DX C5870i Service Manual page 609
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Also See for imageRUNNER ADVANCE DX C5870i:
- Faq manual (100 pages) ,
- Manual (96 pages) ,
- Faq manual (48 pages)
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8. Error/Jam/Alarm
E602-1911-00
SSD error
Detection Description
An error was detected in the SSD area of data for printing. (File could not be written in the SSD
after startup or I/O error after startup)
Remedy
[Related parts]
- Harness between the Main Controller PCB and the SSD
- SSD
- Main Controller PCB
[Remedy] Perform the following in the order while checking whether the error is cleared. When
prioritizing clearing of the error, skip Remedies 2 and 3.
Although the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to
4.
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "19", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
3. Obtain the necessary backup data by referring to "Appendix> Backup Data List" in the System
Service Manual.
4. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "19", and execute "HD-CLEAR". Then,
turn OFF and then ON the main power to delete the data in the corresponding partition.
5. If the above-mentioned service mode cannot be executed due to an error, etc., enter safe mode
using (2+8) startup. Then format the SSD using SST or a USB flash drive.
6. Turn OFF and then ON the main power.
7. Check/replace the related parts.
[Reference 1]
For backup and restoration, refer to "Appendix> Backup Data List" in the System Service Manual.
[Reference 2]
Actions after Parts Replacement
1. Format the SSD.
Start the machine in safe mode, and format all partitions using SST or a USB flash drive.
2. Turn OFF and then ON the power of the host machine.
3. Restore the data backed up in [Actions before Parts Replacement].
4. Set/register the data again.
Set/register the data again by referring to the list that was printed before replacement.
5. When an encryption key/certificate/CA certificate has been generated or added by the user, ask
the user to execute regeneration.
6. Execute auto gradation adjustment.
- For Reader/ ADF model
Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation
> Full Adjust
- For Printer model
Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Adjust Gradation
> Quick Adjust
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Troubleshooting
