Canon imageRUNNER ADVANCE DX C5870i Service Manual page 457

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1. Execute the following service mode to save report files.

COPIER > Function > MISC-P > RPT-FILE

2. Connect the USB and verify that Main machine recognizes the USB.

3. Execute the following service mode and retrieve the report file to USB.

COPIER > Function > MISC-P > RPT2USB

■ Collection of Log

Save the Sublogs stored in the host machine to a USB device or a PC with SST installed.

The procedure for storing Sublogs to a USB device differs from that for storing Sublogs to a PC

● Collecting into a USB Device

To save (collect) Sublogs to a USB device, perform the procedure shown below to collect the logs.

If SST is used to save (collect) Sublogs to a PC, this work is not necessary.

1. Connect the USB flash drive to the machine.

2. Execute the following service mode.

COPIER > Function > SYSTEM > DOWNLOAD

3. The host machine will enter download mode. Press [8] on the Numeric Keypad.

7. Troubleshooting

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Troubleshooting